What an awful experience. I should have went to the one I usually go to, and the one I went to afterward was just a night-and-day difference. This will be my first and last visit to the Pleasanton location. When I went in, said hi, and asked who I believed to be the manager if the workstations have Microsoft Word, she didn't even greet me and just said, "I don't know. You can just go to the workstation and see". How do you not know if Microsoft Word is on there? You work here and should know... I went to the workstation section and saw that one workstation was empty. But then I glanced at some folders that I could use to put my documents in. I decided to take a minute or so to take a look. But you know what? I shouldn't have done that and someone else took my spot, as there was another customer who was already using the workstation. I waited for either of them to finish, and even the alarm sounded for the other customer to finish their session and get off. No employee came to tell them to let me use the station. I went to that same manager and I asked her if that alarm was to let people know that the session was over. She said yes. I then asked her if you could tell the customer to let me use the workstation, and she didn't even want to make the customer accountable and stop using the workstation to give me a little bit of time to get my work done, so she said, "Unfortunately, you would have to wait until the customer to finish what they were doing for you to be next". After that, I waited a couple more minutes for that customer I initially waited on to finish, but that one still wasn't done. I left and will never come back. However, my visit at my usual FedEx Office location was a WHOLE lot better! Workstations were clear the whole time, and I got my document printed very quickly! Just don't go to the one in Pleasanton unless you want to wait 30+ minutes to get something quick done. read more

Great experience with Mo. I used print and go but needed a photograph printed on a high quality paper. He spent 15 minutes finding different options and printed it out for the price of $5. read more

I come in here probably on a weekly basis for my printing needs. The staff is very knowledgeable and friendly. The store is always clean. And it's never too packed. read more

Uploaded my collage online. Ordered 11x17 on thicker paper plus laminated. Placed order online and had set to pick up the next day in the early afternoon. Got a phone call and email that my order was completed in the morning. Went after work to pick up. Order was ready in the front. Waited about 10min to be helped because of customers ahead of me. Once helped, pick up was quick. Price not too bad for the convenience. read more

Great excellent service. Easy in and out when needing to print. Always clean and organized. Even free paper clips for when you're printing groups of items. My go to spot read more

During my visit at this location, I was not greeted by any employees. I had a very simple ask with a print job that could've easily be done by the staff there using Adobe acrobat. Instead, the employee named Jessica refused and said that she is not able to nor does she want to. After struggling for some time to figure it out, Kenny gave a very different experience. He was helpful and polite. The store was empty this time, 3 staff standing around and one using their phone. This truly fails their purple promise read more

Went in for some copies. Store was big and clean and friendly people working there. Went in for a simple task. I was nearby at Home Depot and remember that this location has better later hours than the store that is closer to home for me. Made copies without problem. You pay at the machine and its super fast. Parking lot is shared with Home Depot and In N Out and Bevmo is across the street. Typical strip mall type shopping experience. Parking couldn't be more abundant. I think a Starbucks is directly next door -- but I've never been to that location. read more

Good! Not the best FedEx I've been to, but I appreciate all the space it has. The staff works quickly and whenever I put in a print order online, it can usually be ready earlier than the estimated time. I don't often encounter lines here so I can typically pick up my prints quickly. Like other FedEx centers, they have all the tools: paper cutter, office supplies, and computers if you need to print anything while there. I also was able to easily print from my laptop by emailing their print email and had no issues. I have experienced some issues with alignment on my prints in the past but no big deal. Not a ton of parking directly in front, but it's usually not busy enough to get full. read more

I just wanted to come on here and say that the customer service was awesome. It's July 24, 2025. I just shipped off some shutters and I'm not really a pro at the shipping game. The two FedEx workers were great. Walked me through everything, helped me out, and were extremely patient. It was such a great experience I felt like coming on yelp to give him a five star review, that's how gr8 it was. read more

This FedEx location in the Pleasanton Square Shopping Center plaza. They are a bit hidden away, away from the main area of the plaza with limited parking on this side. I had to photocopy something last minute, so I stopped by to try to use the copier quickly. I had a bit of trouble, so I had to wait for one of the employees to finish up with another customer, so he can help me. I wished I caught his name, as he quickly helped me with the copier to photocopy my document and I was on my way shortly afterwards. read more

When trying to order large prints, Ricky Sharma was extremely helpful in answeing all the questions I had, and even directed me to other FedEx locations. replies were quick and clear, would purchase recommend to others read more

I've been sending my print and package (with critical delivery time) needs thru this branch. I've always received great and reliable service. I usually have printing needs for my work it's great to have the reliability and timeliness of this location's service. I just do my orders online and pick it up after. This place has longer operating hours than the one in San Ramon. read more

One of the better Fedex Offices . Staff are knowledgeable, helpful and friendly. I jetted in and out in about 15 mins. Very happy with this Fedex store read more

FedEx Office Print & Ship Center - Printing Services Near Me - Pleasanton, California

Worst location ever. Won't take a return in the original packaging it came in. This location wants to sell you boxes to repackage whatever you bring in. Go to any other location. Horrible management here. read more

Went in to return a package and ship off a package, Mo was extremely helpful! There was no wait time and he was super helpful with providing options for sending my package. I paid way less than I expected to pay and I was happy with the service overall. Thank you Mo and FedEx! read more

Fernando helped me out with my confusion !! i was originally helped by a lady, i think my case k confused her a bit but she was very friendly and also didn't hesitate to ask her coworkers for help and i think that was admirable. fernando finished up the transaction, this was first time going to fedex and completely unsure how to return something but they made it simple for me!! and honesty good value for the box i had to get read more

Come here to experience the worst customer service I came to this location tonight to place an order for business cards in no rush, the guy working the register tonight said it would be cheaper to do it online..I asked how much difference he pretended to calculate and said $60 because of processing and all that...LOL. I mentioned I went to another FedEx location the day before and was charged $16 for the same thing, and he whined "Can't you just do it online? I mean we have computers here if you want" wow.. I've never experienced such inconsideration in a business. Instead of escalating the situation I actually went to the computer to try to do it myself, but the template I made myself was in my email and you cannot make downloads on their computer for me to upload my image. The other location processed this order in less than 10 minutes if you have a premade template, you email it to them, they receive and take care of the rest. In conclusion staff needs retraining and it is worth the trip elsewhere. read more

This is the closest fedex location to me. The location is convenient. The service they provide has changed a lot over the years. It used to be a good place to go for printing and copying. They used to have a fair retail section. I think the advancement in technology and online options has reduced its usefulness. There appeared to be 3 or more employees and as many customers. I had to wait about 10 minutes for someone to give me a receipt for my package. Not the quick drop off I had hoped for. 3 stars means they are average. read more

Awesome service last time we came here, that's why I decided to get the same job done here again today. We came here roughly around 4:00pm today. Surprised to see only one employee trying to help everyone at the counter, while the other two just a shadow in the back. It took about 20 minutes before someone acknowledge us. It's not like it's busy. There was only 2 other customers ahead of us. Plus, it looks as if the Asian girl helping everyone is new and still learning. I kinda felt sorry for her. The other 2 not willing to help. I had to laminate something today and I made it simple enough so that it will be easy to put in the plastic pouch and ready to heat seal it. So, why did it take 50 minutes to do the job? I rated this place 4 stars prior visit but today this place deserves one star. I added another star simply because I felt sorry for the poor girl. To make the long story short........after waiting so long. She still got the job wrong because she did not get help from anyone. No point of complaining at this point. I just hope owners are reading this review so they can provide teamwork or customer service class for their employees. This lack of training can really hurt your business. Now I understand why the low rating. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Pleasanton, California

See all

I came here with a last minute order. My close family member had passed away and I needed to print a large order of funeral programs same day. I was an emotional wreck, but I was met with such kindness I almost cried in the shop. I was lucky that Jammie was behind the counter because she so gently guided me through the process, step by step to get the service expedited, then checking to make sure the printing quality was exactly as I wanted. I could barely hold myself together and I'm so grateful to Jammie for her thorough attention to detail to help me have a beautiful program pamphlet and to her gentle handing of me. It was an extra-ordinary experience. read more

Satisfies my occasional shipping and printing needs. Service has generally been efficient and polite. Self-service printing was pretty straightforward. They have what seem like proper social distancing and mask policies. The only negative thing so far is that international shipping seems to be much more expensive that other services. There's always lots of parking available. I am also always tempted to get take-out from some of the popular fast food options nearby, but the lines are always crazy. A-OK so far. read more

My first visit I limited stars for negatives in quality of service. The San Ramon location's camera was inaccessible for passport pictures on a weekend, San Ramon did not double check whether or not their Danville location was actually open before sending us there. We searched for the next closest on Yelp and the Pleasanton location was slightly out of the way. When we walked in to the SR location, there were 4 reps on staff; 3 were WITHOUT customers behind the counter, did NOT acknowledge customers as they walked in nor even looked up from what appeared to be shuffling papers and moving around to appear looking busy. This did not happen at one isolated location but at TWO - both SR and PLEASANTON employees have strange social skills. Why was every rep so awkward to speak to? Go and see for yourself. When the rep at Pleasanton took my photos I didn't know you weren't supposed to smile and he didn't even bother guiding me on what's what. I felt like an idiot the way he treated me. He didn't ask if I wanted to review the photos either and I honestly just wanted to GTFO as soon as possible. My photos were hilariously awful. He took them across from the restrooms with the window on my right and door to my left so the result was dark compared to my existing passport picture. I also smirked which resulted in a resting bitch face I kid you NOT. Lol If my passport application is rejected for non-compliance photo I will deduct another star. The only reason we came to a FedEx was becauseTWO UPS Store locations in SR and one Postal Annex in Danville rejected my hubbs passport renewal due to photo compliance issues. Costco was the only other place for success rate on passport pics why I didn't return there was my mistake. ‍ Now I await 6+ weeks for either a renewed passport or my trip to COSTCO WAREHOUSE for ACTUAL CUSTOMER SERVICE. TBD read more

Store hours say they open at 9 show up the sign says they open at 8 it's 9:30 and no one is here. I have to figure some else out since I drove here for something urgent to print. read more

Mo was super helpful in recommending additional paper filler for my large box. He packed it very well. Thanks!

Very easy and convenient. The store is located in the same strip mall as Home Depot. It is on the right side corner of Home Depot. It is easiest to enter the parking lot on Johnson through the side. Parking was not a problem. Service was great. There was someone at the door opening it for customers so that we did not have to touch the door handle. The service guy at the counter was very friendly with processing my fedex package. I was lucky there was no line. Everyone was masked and socially distanced. Very positive experience. read more

Came to ship a pair of shoes and the woman at the counter went let me ship it without opening it up and purchasing some fluff to pack it in because there was something that shifted when you flipped the box on its head....theyre shoes. I've shipped hundreds of pairs and never have I had an issue with "shifting". Lady looked like she was in a mood and decided to take it out on the customers. Saw her sass the man and his son ahead of me as well. Won't be coming back to this location. Ridiculous service. read more

I faced straight up racism from a man behind the counter. I have never faced this situation in 12 years of my life living in California . This was sad , i went to get labels printout for my son's school campaign and the guy simply refused me and told me he is too busy and i need to come the next day he is not going to provide me service It is hurtful the way he behaved infront of my 7 year old son who is inocent and couldn't understand the situation at all read more

This place is consistently understaffed and although employees are milling about, they do nothing to address the growing line of waiting customers. I get it there are not enough people in the workforce but at least acknowledge the people waiting. Unbelievably rude non-service. Avoid at all costs. read more

The service options here are good. The service is not! Specifically PAUL. I watched him be very rude and tell a customer her return label QR code was not theirs. In the end, he was wrong and she was right! He was super argumentative with her and made me nervous to be next up in line...! He ended up walking away and saying he can't "deal"! I also saw him tell another male customer that he "can't print" 17x22". This customer told me he easily prints that size regularly at this store. Yikes. Side note- JESSICA is awesome! Very friendly, capable and professional. Give her a raise and a trophy!! read more

Pedro is by far the best FedEx Office employee I've ever worked with. In fact, i've gone to this FedEx several time and the service has always been subpar. I was going to stop using FedEx for my printing but I decided to give them one more chance. Pedro is a clear communicator, helped me solve multiple problems, and made the whole experience really easy. At one point he had to talk to his manager the next day and told me he would call me at 11:30 the next day. He actually called me and had my entire order taken care of. I will continue to get my printing done at FedEx Office, but only if I am dealing with Pedro. read more

Going in hear is as customer friendly as the DMV and slower in their "help". Will remind myself to go to ups next time. FedEx stinks and is a mess read more

FedEx Office Print & Ship Center - Printing Services Near Me - Pleasanton, California

Unlike what others stated , I like this dedicated fedex "shop". It is a very busy center , don't be fooled by the small frontage. All services available here. Staff are knowledgeable and a s fast as the system allows them to be. They are équipes for very large shipment. The car park right at the door and dedicated just to them makes this extremely convenient. I Be aware that you need you're ID when posting unless you're an account holder. The address needs to match with what you declare on the sending form. read more

Great service. I highly recommend this location. I come here often and the service is consistently amazing. They remember my name and get me in and out quickly every time I come here. read more

I've been here a couple of times and I never get the impression that my jobs have been appreciated. I had a poster done here years ago and it was wrong, they tried to second guess what I wanted when I was specific. Recently, I had a print job and the assistant manager didn't really seem all too happy to help me because I had things to print in files. Essentially, if you want things printed here, there is no independent thought, so arrange all of your pdfs in order, no real customizing or anything that requires more than 1 button pushing and inserting of quantities. read more

I'm not like one of those yelp superstars that gets their rocks off leaving 1 star reviews, but the service I received today was so laughable I just had to. I work at a store that does a lot of shipping so I'm familiar with how things work. I usually schedule pick ups, but I needed my shipment out today so I drove to this location to drop it off. I had 4 identical boxes, 2 needed to ship out and I was taking 2 back to my store. This kid working there is inspecting these things like his life depends on it. First box, kinda smushed Second box, dented corner Third box, small hole These are the reasons he won't ship a single one of my boxes instead suggesting I pay for him to repack it. Maybe this is a new scam for FedEx to make some money, but I seriously cannot believe they wouldn't ship them. I've attached a picture of the hole the one box the kid wouldn't let me ship or tape over. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Pleasanton, California

All I did was drop off a FedEx package. Service was fast and friendly. Excellent covid-19 safety procedures. Convenient parking.

I absolutely hate coming here and only do so when I don't have any other options. The staff here is incredibly rude and super unhelpful. I'm not sure how they staff their employees here but it just seems like they take anyone. Service is always slow, the staff always move at snail speed, and everyone seems like they're always in a bad mood. I don't think I've ever had good service. Ever. Consistently horrid service. read more

My wife helped me dropped off a box with pre-printed, nicely packed/sealed to send my phone to Samsung for tarde-in. My wife didn't know better and told the staff it's a cellphone that was sent back to Samsung. Then, a week later, Samsung informed me that they received an empty box with no phone in it. Samsung was going to charge me for the phone they didn't receive. This sounds all too suspicious. I'm pretty f-king sure I put the phone in the nicely wrapped/sealed/packed box. So the phone was in FedEx possession at all time. Somewhere along the way, someone decided to take the phone and reseal the box back with different tissue packing paper. I spoke to Samsung, and they told me what they have in the box with an unboxing video. The tissue paper is not what I put in, and there's no phone to be found. I'm not sure if I can trust FedEx now. read more

The ONLY reason why I'm giving this place five stars is Will. A different employee (not Will) avoided helping me because of my son. My son was overtired and acting out. All I wanted was to get out of the store. He helped a person who just walked into FedEx after I'd been waiting. Will was really polite and pleasant. He helped me as soon as he could. read more

A lot of things show up missing. Because their drivers are covered by insurance, stolen items on those routes, regardless how inconvenient and unprofessional their drivers are, nothing is done to hold their staff accountable. Not cool, and honestly disappointing. Be careful if you get anything stolen or lost, they literally will not take any sort of accountability. read more