Rude rude and rude I cannot stress enough, how someone can…read moreoperate a business and be so rude

Such a great group of knowledgable and caring people. I loved their mission and they sold us such…read morea good bike after we contributed 3 to their cause.

I just mainly wanted to compliment the excellent customer service at this location. I had two…read moredifferent employees approach me more than once to offer assistance, and the clerk at the register was very kind as well. A stark difference from Academy (my first stop) where I circled the store five times looking for a particular item, and then I finally approached a worker who vaguely pointed me in the wrong direction while they continued their convo with another associate. Needless to say, Sun & Ski will easily now be my first stop for sporting good needs!

I should've written a review for this place years ago. Bottom line: This is where I buy my…read moresneakers. Why? Because these folks know their shoes, and they carry the top of the line (and latest) models. I've bought several pairs of Hokas and OnClouds here over the years, but I was most impressed when I took my 80-something year old father here and they fitted his (very wide) foot with an outstanding pair of sneakers. I highly recommend this place.

I brought two bikes to the Pasadena location where are you are you loverover the past few months…read moreand had two very different experiences. The first bike (a road bike from 2005 that had never been professionally serviced) was repaired without prior authorization of the final total. I did not receive a call reviewing the estimate before the work was completed. However, the mechanical work itself was excellent. The bike now rides like new, and I have no complaints about the quality of the repair. $375. The second bike was a full-suspension mountain bike that I brought in primarily to diagnose rear suspension play. After the first repair experience, I made it clear that I wanted to be contacted before any major charges were made. I later received documentation showing over $500 in recommended parts before a clear authorization conversation had taken place. After discussion, the shop acknowledged the communication issue. Shortly afterward, I was informed that the carbon frame had a structural issue. I was sent a brief video and told that replacement would be required for best performance. I purchased a new frame and asked the shop to transfer the components. The entire process took approximately three months. The shop agreed to keep labor within the previously discussed range, which I appreciated. However, when the bike was returned, it had not been fully tuned. Cable routing needed correction, brakes required alignment, and shifting required a great deal of adjustment. I completed the final tuning myself. In summary: The shop is capable of good mechanical work. My primary concern throughout the process was communication and follow-through -- specifically clarity around authorization, cost transparency, and final tuning before pickup.

Jeff is awesome and the entire crew there is very knowledgeable. Been coming here for years and…read morethey'll beat anyone's prices.

What a great shop. I needed a flat fixed in a hurry and they were only too happy to help me out…read more Very knowledgeable and helpful, would highly recommend them to anyone

They were great on my lectric bike but it was stolen while in hospital. Get knowledgeable peopleread more

This is definitely a great store to visit for the ways they're able to help you out with getting…read moreany maintenance or repairs done with your bike & with even being able to point in the right direction when looking for a bike that will suit your needs & wanted types of accessories !!

Pretty good shop. Better since they went Trek. Still a bunch of the same people work there. The…read moremechanics are good. I get my bike serviced there, though the last time I went they took my hand grips off then put them back, expected, but the grips went from bright yellow to having a nice coating of gray dirt/grease. So that wasn't cool. If they went the extra step and actually cleaned the bike before they released it, that'd be great. Also, this last time I had to keep chasing them down to see what the status of my bike was, which was the first time this happened. Hopefully not an omen of decline, because I otherwise really like this shop.

After a dismal experience at the Houston Galleria Nordstrom, I decided not to buy the shoes there…read morebut noticed that Dick's carried them. Go figure, all of the 'local' stores (some of them 20+miles out) showed one pair so I knew to call to make sure they had them before driving out. Of course, the closest one didn't have them, but the next one out in Friendswood (Baybrook) did. I didn't mind being on hold to confirm this, so I was on my way. The drive out wasn't so bad, and the parking lot was huge since it was in a decent sized shopping center. I did have to wait in the checkout line (which had only 2 people working) so it was about 10 minutes, but more associates were brought on after this. I wish they were on hold in the actual shoe section since I wanted to make sure the fit was perfect and when I brought this up, the guy said I could bring them back if they didn't work out. I took them back to the shoe area after purchasing to try, and they worked. Service was great over the phone with the girl who confirmed the stock, and the guy at the register was cool as well. It was worth the drive out here!

Amazing experience at this store in Baybrook Mall…read more We had called regarding getting a Puma Hyrox Shoe that was only offered online for an upcoming Hyrox race. Christian went above and beyond to find the shoe in our size after getting special permission from Justin the manager to sell it since it was not even on the floor yet due to an upcoming Hyrox event they were having at their store. That type of customer service will make us a Dicks Sporting goods customer for life. Their marketing person even came over to tell us about upcoming events leading up to the Hyrox event in Houston and welcome us back. Even though it was over an hour drive, we absolutely will return to this location and will tell all our friends that live closer to this area about how amazing we were treated .

Not happy. Dropped off bike for a sound in rear wheel. Guys said freewheel needed cleaning, I…read moresaid bearings needed replacing. They argued with me that I was wrong. They called to say bike was ready. Bike was in stand, they said derailer was out of place and if they could correct it. Sure, he hit the Di2 button once and said that is extra $20 and they complained the whole time about how dirty my bike was. I was charged $65.00 and still have sound in wheel. Went to another bike store, replaced bearings for $70, fixed derailer and cleaned bike for free. Bike has no sound and rides like a new bike.

I am so glad I took my dad's old mountain bike to Gear Monkey. My dad recently passed away and his…read morebike was just sitting in our garage for years and I wanted to fix it back up and start riding it myself. Going into Gear Monkey I had very little knowledge about bikes but leaving I felt like I learned a lot of great tips to keep my dad's bike going forever. From the time I walked in to when I left, Scott Barnes helped me the entire time. Very knowledgeable guy and never tried to sell me extra stuff. He told me what I needed done first to what I could hold off on and come back over time and up grade. I'm beyond grateful and happy I now get to ride my dads bike again and go on our old trails we used to ride together. I'll definitely be back and will recommend everyone to them.