After a dismal experience at the Houston Galleria Nordstrom, I decided not to buy the shoes there…read morebut noticed that Dick's carried them. Go figure, all of the 'local' stores (some of them 20+miles out) showed one pair so I knew to call to make sure they had them before driving out. Of course, the closest one didn't have them, but the next one out in Friendswood (Baybrook) did. I didn't mind being on hold to confirm this, so I was on my way. The drive out wasn't so bad, and the parking lot was huge since it was in a decent sized shopping center. I did have to wait in the checkout line (which had only 2 people working) so it was about 10 minutes, but more associates were brought on after this. I wish they were on hold in the actual shoe section since I wanted to make sure the fit was perfect and when I brought this up, the guy said I could bring them back if they didn't work out. I took them back to the shoe area after purchasing to try, and they worked. Service was great over the phone with the girl who confirmed the stock, and the guy at the register was cool as well. It was worth the drive out here!

Amazing experience at this store in Baybrook Mall…read more We had called regarding getting a Puma Hyrox Shoe that was only offered online for an upcoming Hyrox race. Christian went above and beyond to find the shoe in our size after getting special permission from Justin the manager to sell it since it was not even on the floor yet due to an upcoming Hyrox event they were having at their store. That type of customer service will make us a Dicks Sporting goods customer for life. Their marketing person even came over to tell us about upcoming events leading up to the Hyrox event in Houston and welcome us back. Even though it was over an hour drive, we absolutely will return to this location and will tell all our friends that live closer to this area about how amazing we were treated .

I should've written a review for this place years ago. Bottom line: This is where I buy my…read moresneakers. Why? Because these folks know their shoes, and they carry the top of the line (and latest) models. I've bought several pairs of Hokas and OnClouds here over the years, but I was most impressed when I took my 80-something year old father here and they fitted his (very wide) foot with an outstanding pair of sneakers. I highly recommend this place.

I went in looking for a pair of running shoes. Jason went…read moreabove and beyond in helping me. Super kind and friendly. Thanks Jason!

Worst customer experience ever at an Academy. Not sure they have any adult supervision, but they…read moreneed a leader to fix this. Absolutely shameful. Gonna he very hard to return to Academy.

It's deceiving when you look for something online and it says it's "available" here. So you stop in…read moreand look and it's not there. Then you realize that yes, it's available to buy online and SHIP TO STORE... it's not that it's available to be picked up right away. (Sigh). About 4 or 5 workers walked right past me while I was searching for this bbq item and not one asked me if I needed help. Found a similar item available at Sam's Club so I went there and bought it... didn't have to order it and wait a week before I got it. Academy's prices are generally higher anyways... I usually only look for sales here.

Firearms counter horrible. Need to fire the manager back there and some employees. Went in today…read moreand standing at the counter waiting on a person to get their sale done. The older gentleman got done with him looked down the counter and I wave to get his attention. He then walks in the back and stays back there for a while. The manager sitting there looking at a sheet of paper looks down the line and sees me waiting... does nothing about it. Zero people were at the counter. I was going to buy a rifle but not worth my time there. Get a new team and manager! (I even signed up for a queue of 1 lol. What a joke.

Smaller Bass Pro so it may not have what you're looking for. Went in for Carhartt jeans and was…read moretold I'd have to go to a different store. Got some great shirts cheap on Black Friday.

I normally don't leave bad reviews of business establishments, but I find it very appropriate to…read morevoice my opinion for this specific store location.. I am a full-time Paramedic, and I rarely have the time off, but today was my day off, and I decided to take some time out of my day, and drive to this store in hopes of purchasing some new boots for work. As I walked through the door, the two men behind the cashiers desk, barely greeted me, as if they didn't care for my potential business or value me as a customer. They were too busy leaning back on the side countertop of the cashiers desk having a private conversation, instead of projecting a welcoming attitude, and thus emitting a positive atmosphere.. NOT once did ANY of the employees on shift ask me if I needed any assistance in finding any products. NOT once did they walk over to check if I was finding everything okay, which in fact I was not, because the lack of stock in the tactical boots area was terrible..and NOT once was I given the impression that I was a valued customer, which made me feel very unwelcome, and uncomfortable...I have in fact over the years spent a lot of money at this store for work gear, and presents for my family, and I have always found the employees to be rude, lazy, and unwilling to lift even a finger to help a customer. I didn't say anything because I gave them the benefit of the doubt..but today was their last chance. Due to the ongoing terrible customer service, and quite frankly, an ongoing lack in merchandise sizing and inventory..which I've noticed over the years, I would NOT recommend anyone to to take time out of there busy schedules to spend their hard earned money at this location. I feel that exceptional customer service is a massive driving force behind any business, and as someone whom has worked many years in the customer service field, I find the employees of the Webster location's lack of service, lack of effort, lack of any dedication to the customers needs, and their gross lack in professionalism, is absolutely atrocious.. When I walked out of the store, I made a point to look, and smile at the employee behind the cash register, as I am respectful. Not only did he look back at me acknowledging that I was leaving in a respectful and friendly manner, his vague type of glance, suggested a total disregard of respect. He made NO effort whatsoever to see if I had found anything I was looking for, nor did he tell me "Thank You For Coming Into Our Store Today", and or in conjunction with "Have A Great Rest Of Your Day"..which I feel is an example of a common courtesy which should be implemented in every business establishment for everyone whom walks into their store. I hope that this review is helpful.

Very helpful friendly n best prices. They have a big selection on everything you can imagine.read more

This is my first time ever going to an REI store, and I was pleasantly surprised. We were going to…read morelook at hokas and on clouds, and they have such a huge selection of items in this store. The service was great too because someone came up and helped us find the right size shoes, gave their own opinion on what shoes they preferred/the pros and cons of each, and they even explained their membership program to us. We actually ended up signing up for the program because it's a one-time $30 fee to shop in their member-only section of the store where they sell returned items for less than market price with a bunch of extra benefits. And, you actually get back the $30 you paid for the membership in the form of a store gift card. So, for example we actually got a pair of men's Hokas for $52, and now we have an extra $30 gift card we can go back to use in the store before it expires in the next month. The member-only returned section has a bunch of things from clothes to shoes to hats, etc., so just for that I think it's worth it.

Clean and modern REI location. Sure, almost everything is name brand and overpriced but the staff…read moreare friendly and you can definitely try on shoes etc in person, which is a big plus. Can't ask much more of an outdoors focused store. I personally like that they have a somewhat well stocked section for cycling and have a limited selection of road shoes, helmets, and bikes.

This is the perfect place to get reliable and high quality running shoes. When you arrive the…read moreemployees will watch you walk and size you correctly. They only hold the brands with the best reputation for being great running shoes. You won't get Nikes or Adidas. They gave me a 10% discount when I asked if there are any deals so be sure to ask! I was in and out in 5 min because I just wanted to rebuy my old running shoes that were worn in. If you want to go in just to try on they won't put on the pressure on to buy. Also if you buy 6 shoes you get the 7th free!

I came to this store with hopes of waking out with a great fitting shoe and some insight on the…read moretype of shoe that would be best for me! Wow was I in for a treat! Sheryl ( I believe that is how you spell her name) was a very nice woman that knew what she was talking about! I believe she said she was the owner of the shop. They have been servicing the Clear lake area for about 15 years! So back to the shoe experience. I was able to tell Sheryl my needs , what my problem with my current shoes (average lower tier brand running shoes) and how I keep having or needing sports message or chiropractic adjustment on my lower back. She asked me to take off my shoes , measured my foot (width , height and arch support needed) , asked me to walk up and down the store and she immediately knew what kind of shoe would be best for me. It was so refreshing to know that she knew what I needed out of a shoe! She looked at my old running shoes to verify my step. She went to the back of the store and came back about 5 min later with 3 choices of shoes. She had me try on the first , walk in it and then try the next pair. One by one I would talk about how they felt and in moments she gave me her recommendation. I was really impressed with the owner and the store. You can tell the running gurus come here for a reason. They seemed to have several folks in the store helping people and I paid about $125 for the running shoes. They do have a rewards program so if you buy seven pairs of shoes the 7th one is free. After using the Brooks shoes on my first run it felt immediately different. No longer were my feet killing me getting off the treadmill or my feet and legs feeling just used up and sore the next day. My knees didn't hurt and my lower back felt fine. The cushioning and support on the shoe was what I needed. I can't say enough how happy I am with them. Thank you On the Run!!! I run for health reasons and I'm in no way shape or form a pro runner. Nor did I use to run track or cross section. I'm just an average guy that was looking for a change of the normal "running" shoe. Lots of options on shoes. Different brands and even different widths. -Rick Y.

Purchased a tennis racquet which included stringing. I expected the racquet to be mailed…read moreimmediately and reach my home within a few days. Took over a week so I was a little disappointed that it took so long versus other tennis shops whereby I purchased racquets which took only a few days and I was able to track the delivery of my racquet. I also am very disappointed in the stringing of the racquet. The top strings were very loose which resulted in a "tang" and vibration when I mishit the ball. I complained about this but no response. All in all, I will probably not use nor recommend this shop to my friends.

Great place for tennis essentials. Staff is knowledgeable about tennis and helpful. Awesome Serviceread more

My daughter dances in NY and we still order her pointe shoes from Here. Jessica is irreplaceable!…read more She knows exactly what my daughter needs and when she needs it by..... thank you Jessica! You're the best!

The staff was super nice and helpful, I've got exactly what I needed. Reasonable pricing for the…read moreconvenience of local service. Go say hi to Amanda!