Starting price was $75 bucks, went up to $89 after which was normal and i expected. 2 months later…read morewe got a jump to $184 per month. When I called, they said this was a standard market adjustment. So in 3 months time, the 'market rate' doubled. They would not negotiate on this rate or reduce to our original rate from just a few months prior. Edit: I see you responded. I contacted that number before posting the review and was told there was nothing you could do and that an 100% increase after 3 months was normal.

My husband and I came by to rent a storage unit and Nina assisted us quickly and effectively. The…read morestaff was very welcoming and helpful. We left happy and satisfied with the entire process. We ended up purchasing a unit and they were able to work within our needs. I highly recommend this location!

How do you successfully rent a storage unit 200 miles away, with short notice and last minute…read morechanges on the day of the move? Simple! Call Terrace Storage and Chrissy will take care of everything with a fantastic disposition and professional manner! I was especially impressed when Chrissy was able to get me all set up with additional space I thought was needed just hours prior to moving in, and even allowed access to movers after hours. Seamless transition thanks to her superior customer service skill set! Also note it's a beautiful facility that's well planned to take care of all your storage needs. Great large ramp, secure and well-kept building. Thanks Chrissy!

Great customer service, facilities are clean, and pristine. I trust that I made the right choice to…read moreuse Temple Terrace Storage Center to store my belongings. Thank you Veronica and Jay.

Manager running this facility gives you different answers every month if you have a question…read morenothing is ever consistent. Terrible at her job.

Exceptional facility, both staff & location. Wide variety of sizes, climate control or not. Can…read morealso store my boat here.

We had great service for over a year. New management and they continued to charge us for months…read moreafter we moved out and vacated the property. Attempted to get it rectified and was unable for 2 months. We got the run around from the new owners who we found out never proceeded any refund even though they claimed they did. Had to take it to corporate level and the issue was rectified in less then a week. As new business owners they are in trustworthy and rude. They are horrible at customer service and truly liars and thieves as they never followed through nor had any intention to do so. Plenty of other businesses in the area ...I would avoid this business at all costs.

Friendly staff, clean, fairly priced, and reasonably accessible to main roads in beautiful Downtown…read moreLutz.

This is the NICEST U-Haul business that I have ever rented from! They are new, clean, and ALL of…read morethe employees are helpful and friendly. Here is what I wrote to our neighborhood Facebook page: Hi Y'All, Just wanted to offer a great review (completely unsolicited) of a U-Haul dealership that is very close to us. It is on 54, just east of Gunn Highway (just a few miles away from us). I am surprised that I am this excited about U-Haul, but many of my previous experiences have been average at best. But this one is Fantastic! It is new, has a ton of trucks and trailers, a complete moving supplies retail store, and storage. The GM Jean was offering to help, and the associates (Brenden) were amazing! Anyways, they are new, give them a chance if you need moving and storage services.

Long story short, we were unable to rent a small trailer at the Land O Lakes location because the…read moreconnection to the trailer lights was not working on our end and the person helping us was unable to diagnose the problem. Then we went to another U-Haul location where we ended up paying $125 for a cargo van with gas and mileage to pick up a couch 30 miles away. The trailer rental would have been $18 for the day. I researched U-Haul locations and chose this location because they install hitches. We had our hitch installed last August in Virginia and it was still under warranty. A really nice young man named Justin came out to help me. He tested the connection and confirmed it was dead. He asked me to pop the hood where he proceeded to show me where the fuse was (connected to the battery) and confirmed that the problem was a blown fuse. He took the fuse and checked the shop to see if he had a spare one. He didn't. He then told me that if I drove a couple of miles up the road to the AutoZone, I could purchase a new fuse there and if I came back, he would test it. When I returned to the U-Haul location, I got everything ready so I wouldn't take up too much of Justin's time. I inserted the new fuse and open the trunk to make the connection available. Justin came out and tested it. He confirmed it was working and showed me the tester so that I could understand what I should be looking for. I asked him how did he know the fuse was blown? He showed me the old fuse and a new fuse and I understood. If only someone at the other two locations could've checked the fuse for us, it would've saved us a chunk of money, time and effort. Justin was so kind and friendly. I can't say enough nice things about him. I really appreciated his time. Highly recommend this location.

Shopped all over our area. SmartStop had great promotions that were honored. Easy sign-up,…read morecourteous staff, clean and secure facility. Couldn't be happier.

Stopped in (without appointment) to look at units to store college dorm stuff over summer. Got a…read moretour, facility very clean and great options to choose from! Betty was very friendly and helpful getting us signed up quickly that day!

I rented a U-Haul truck to move to Temple Terrace about a week ago. The rude lady at the counter…read morecalled me the next morning after I'd dropped the truck off to say that I damaged the truck on the back end and I hit a yellow pole that they matched the paint up with. I said something like what are you talking about? She replied with her manager has it on video and they already let the truck go out earlier that morning and promptly hung up. I was dumbfounded because I didn't even put the truck in reverse. I pulled into their property, wheee my Uber driver, Brittany, was already there waiting on me, dropped the key through the slot and got in Brittany's car and was driven home. After complaining to U-Haul Corporate, they said they would follow up but I haven't heard from them. I still haven't seen the non-existent video. And to top it all off, I had purchased their $28 Safe Move damage waiver. So even if I had done any damage, I would have been covered. And I am not the type of person to lie about my mistakes. I will happily own them. But I do not appreciate someone falsely accusing me of something I didn't do. If I could give them zero stars, I would. Terrible people. Not sure if one of their employees damaged the truck and is trying to hide it under my contract since I had the damage waiver or what. All I know is I didn't damage the vehicle, I still have not seen the video nor been contacted by the manager/operator, Bill, nor heard anything from U-Haul. Please choose another company to help you if you have moving or storage needs. These people are clearly not on the up and up. You've been warned.

Debra was friendly and very helpful. Facility location is very convenient.read more

The facilities are clean and well maintained, and the storage is centrally located and easy to get…read moreto. My 5 star review is for Houston and his amazing customer service. Even though I already have a unit with this facility, Houston still treated me like a new customer. He walked me through the entire process and gave me information about my contract I wasn't told before. He is extremely helpful and helped me find a unit close to my first one and walked me through a the maze of units to show me a better route to get to both. Houston made my day and restored my faith in customer service.

Easy process to reserve a storage unit. I was impressed how the staff contacted me when they saw…read moresomething wrong with my storage unit door. They met me and repaired it immediately.