I would not recommend this business for the fact that it is too risky to buy from. This dealership takes cars from auction and sell to their customers "as is" with no guarantees. I purchased a 2013 Lexus from them in January 2025 and in less than 8 months, it had a head gasket crack that was a very costly repair. The reputable auto shop in Fremont informed me that they had serviced cars from Bay Auto Exchange before and seen OEM parts swapped for generic. If you are going to make a deal for a used car here, I would highly recommend having a third party mechanic do a multi-point inspection to cover your bases and push back on their prices as they came down $800 dollars on their asking price the first time I asked with no resistance. That should have been a red flag for me. The salesman here was dishonest with me. After agreeing on a sale price and negotiating financing terms, he called me the next day to try to finesse another $500 dollars from me after the contract was signed. I declined to pay extra money as his reason did not even sound legitimate whatsoever. Exercise caution and if you value the piece of mind of a service warranty, I would go elsewhere. read more

Just make sure to ask a lot of questions and maybe wait a day or two before purchasing. I got a Tesla and they said it had full self drive mode installed in the car and then after I purchased it I saw that expired in a week and went back and they said I wasn't allowed to return it anymore, I just know you cannot return anything here! because the reason I spent The amount I spent, was because I thought it had full self drive mode. he gave me $600 back but I think I probably deserved 2 grand back. I do love the car a lot though. I just probably overpaid a little bit. read more

Bay Auto Exchange - Tesla - Used Car Dealers Near Me - Fremont, California

No exaggeration... and no lies. This is the shadiest group of men. Our family bought a car and they told us nothing was wrong with it. Something was wrong instantly when we got home. They lied about many things about the car (I could sit here and list it all, it had me in tears) and they didn't try to help at all. Avoided us and brushed us off. We had to get rid of the car but still pay it off. Our whole experience was horrible I don't know how they are even in business. I hope I save another family of the trouble of dealing with this shady dealership. read more

Well, this place lies about everything, bought a car from them and they said there was nothing wrong with it, and there was indeed several things wrong with it after the purchase. Don't trust these people don't buy from Bay auto exchange.! read more

***NEVER GO TO BAY AUTO EXCHANGE*** WARNING: THEY HARRASS ELDERS AND TAKE ADVANTAGE. This junky dealership has horrible cars and are a complete scam. They also LIED ABOUT FEATURES ON THE CAR. My family and I had to come back THREE different times because they were too lazy and extremely unorganized to get their own paperwork right. Their employee ROGER was a straight up smartass, rude, unprofessional, and disrespectful and was talking down on us the whole time. On our 3rd visit, to sign paperwork AGAIN they were yelling at me for not having insurance even though they NEVER asked for it and just assumed. They HARASSED me, especially the BALD ARAB GUY, told me i wasn't allowed to take the car, and made the whole situation extremely uncomfortable. After I left, Israel and Roger from the wannabe dealership blew up my phone 20 times leaving voicemails threatening to repo the car even though I had already spent hours there multiple times trying to sign but they're completely stupid and lazy and couldn't get the work done the first time. Then ISRAEL SHOWED UP TO MY HOUSE UNANNOUNCED AFTERHOURS complaining and demanding I finish the signing or hand over the keys. I told him take the sh*tty car and to return my money in cash because that's how I paid, he refused and even tried calling the tow truck. I called the POLICE on him and he got scared so he called his boss and also refused to give out his name (bald arab guy). The boss gave me my money and left after acting arrogant and as if they did nothing wrong. My family and I are traumatized by these people and scared my elderly grandmother. PLEASE NEVER GO TO THIS DEALERSHIP EVEN IF THEIR PRICES LOOK OK FOR YOU, they are so shady, super unprofessional, and downright traumatizing. SAVE YOURSELF THE STRESS AND NEVER EVER GO TO THIS JUNKY A** DEALERSHIP. read more

Bay Auto Exchange - Harassment from Israel and Roger - Used Car Dealers Near Me - Fremont, California

My cousins and I had an appointment with Roger. We were looking for an SUV that one of my cousins husband wanted. At first he was really nice and professional to us but as we asked to see/test drive another vehicle, we could tell he got annoyed and started to make us feel dumb. As we looked at more and more cars they had, the less professional he got. He started cussing out of nowhere and made a subtle racist joke which wasn't funny at all. When my cousin's husband saw a 240z Nissan, we asked if it was for sale. He replied by saying no but then told us a story on how he got it. Completely switching character, he started to cuss like crazy saying how the lady was a tweaker and a junkie and that they basically scammed her for the car. This caught both me and my cousin's husband off guard. We kept on looking at the cars they had until we eventually came across a BMW X4 that they both very liked and asked to test drive. He looked at us for a bit and told us that it would he a hassle to take it out and put it back in its parking spot. At this point we realized this dealership was not it and should find a different one. All and all, I wouldn't recommend this dealership to buy your next car. Unless you like being rushed and the salesman being unprofessional. read more

My husband and I had a very disappointing experience with Roger at this dealership. At first, he seemed polite and willing to help us look for an SUV, but after the first test drive, he immediately pushed us to start paperwork without even giving us a chance to look at other options. When we asked about the BMW we originally came to see, Roger told us it was "a hassle to even bring that one out" and insisted we would need to put down a payment first with a qualified application--without even letting us test drive it. That was a huge red flag. As we walked around the lot, Roger's attitude shifted and he seemed visibly annoyed that we were even there. When my husband asked a casual question about the 240z, Roger shockingly and very unprofessionally bragged about how they "scammed" the previous owner, even referring to her as the "white lady looking like a crackhead" very derogatory and inappropriate way. This entire experience made it clear this was not the place for us. If you value professionalism, respect, and transparency, I would strongly recommend avoiding this dealership. Definitely not worth your time or the drive. read more

DO NOT BUY FROM THEM!! YOU WILL HAVE TO OAY OUTTA POCKET FOR PARTS AFTER DRIVING AWAY. they will hide things from you and will treat you like your dumb if you k lw what your talking about. The rear axle seal is leaking, i have to get a whole new exhaust because of the amf valve. I need to replace all sway bars lower as well, My check engine light came on, stability control, and the catalytic converter is bad and they deleted that check engine light code. There was a crack in the window that now is huge. The suspension is still messed up after I kept telling them to fix it they only fixed rear and front struts after promising in writing they would fix the alignment which you need to take care of all of the suspension first to do so.but after that one part they don't wanna take care of anything else they promised. Please do not trust them. Its extremely dangerous what they made me drive off the lot and they should not be selling a car in this condition. Horrible experience with this dealership, they told me I got accepted for a car and to come up that same day. as soon as I got I got there they told me I can't get the car anymore but they have a ss for sale instead. I chose that go with the car and rhey had me give them my down payment. They didn't even get me accepted which is crazy because that's the only reason I came in. And not only that they took 4 days to finally get me accepted and held on to my down payment so I couldn't go anywhere else. When I finally got accepted and saw the car it was to late or they made me feel like it was too late so I made a deal which we both had in writing that they would fix all the problems That where wrong with the car. Snd they only fixed one problem and do not wanna take care of what else they promised me. All in all make sure you don't give them a down payment with out making sure the car is good. Take it to a mechanic. read more

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Roger and the team are freaking amazing!!!! came in right before closing and they took to the time to help me get into a car same day!! thank you so much!! 10/10.recommend !!!!! read more

I highly recommend stopping by and checking their inventory you will definitely find something of your taste. Was able to come in and sell them a car as well!! Israel kept in touch all the time and helped out a lot when i was looking into an m3 i wanted to purchase. Will be bringing the family to shop here. read more

Bay Auto Exchange - The car i sold - Used Car Dealers Near Me - Fremont, California

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Try hooking you in by hoping you haven't done research on the car you're coming to see or fall in love with. Both Israel and his manager Sonny? got super aggressive and confrontational after I merely mentioned I was not comfortable with the price. Mind you they were trying to sell a car worth 12k for 17k, and had "lowered" the price from their initial 20k demand. Did not allow for me to speak and tried running around legitimate questions and concerns with financial lingo that didn't even apply to the car we were talking about. Extremely manipulative and disrespectful. You're better off doing business anywhere else. Do your research before coming into this dealer and don't let them fool you. Especially do a pre purchase inspection from a local mechanic , they do not take care of the cars here. read more

Update. 1 months plus later this car I was asking that supposedly was sold is still there collecting dust. There must be something seriously wrong with it that they can't sell it. read more

Bay Auto Exchange - Used Car Dealers Near Me - Fremont, California

I went with my boyfriend, at first everyone seemed sweet and nice. But as time went on they seemed money hungry and treat customers like they're dumb. I didn't like the way they dismissed my boyfriend, they sold him a lemon , said they would fix it for him, my boyfriend called everyday to see when they would fix what they promised him on the car for him, due to the problem with the car my boyfriend couldn't work like he needed too. as his job involves driving. he kindly let the manager or owner know this , he started to get mad at my boyfriend. He said that my boyfriend quote . "isn't a kid and needs to go to work" Which he would be at work if your employee , would answer his phone after promising something. Overall i was getting major money hungry vibes from all of them. And huge lying manipulators, they seem like they take advantage of people with bad credit, selling broken cars because they know these people won't get accepted anywhere else and it's there only option. read more

We had a very positive buying experience with Roger at Bay Auto Exchange. They initially gave us a high quote. We crunched the numbers based on KBB.com and gave them our number. They came back with a counter that allowed us to meet in the middle and achieve a win-win. They do make their commissions off of extended warranty sales. So expect that. But they're not pushy, and they're straight shooters. We will definitely work with them again. read more

Bought this vehicle really exited And not even a week after the next day the car was already with a engine light Called them they knew what was wrong They said they will fix it Then after a little bit again another issue Back to the mechanic For a really long time Promised me that they will change exhaust system And at first they wanted me To pay extra then they covered the repair But now I continue to have issues I don't have time frame to undo the purchase because he did his best to keep me waiting until I didn't had more time to complain Now I have the vehicle in a real mechanic center, they just sent me This image of the repair that was previously done in my car from the use dealer "@Bayautoexchange" told him I drive with my family he did not care and give me this car whit a really poor repair My mechanic is telling me that one of the parts of the exhaust system happens to be from another car and welded to be adapted to mi car in a really poor way I'm being honest don't make any business in this place they are really dishonest on they're business read more

Bay Auto Exchange - This is the repair they did to my car after I purchased it from here - Used Car Dealers Near Me - Fremont, California

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Hey Auto Exchange was very helpful and I got a great deal they're prompt and got back to me if they missed my call very quickly good job

Bay Auto exchange sold me a truck that was missing half of the suspension and don't stand by The cars so don't buy cars from bed Auto exchange read more

I was looking around for months for a dealership that would help me take home a car without putting down a large down payment due to my credit. Roger really took care of me by giving me the best option for a car due to what I could afford. If you are searching around for a good reliable dealership I definitely recommend this place. Roger even made sure to order a few parts to replace in the car before I left the dealership. At least go in and check out the cars and see for yourself that the customer service is exceptional. read more

Sell bad cars with no services done to them whatsoever dealership is a joke be careful with their aprs as well off the charts .

I was told that i was able to put a deposit down on a car. come to find out the car was already sold, please please do not give your money out before you call multiple times and verify the car is still there. read more

I have a family of 5. My car didn't want to start out of nowhere. I had just gotten a promotion at work and I wasnt ae to get to work on my first day, so I thought. I fount Bay Auto Exchange on Google and Roger the sales person there helped me out. He understood my situation and immediately found me the perfect vehicle. It was so easy. I honestly thought it was going to be a long process. Thank you Roger for saving us. I really recommend this place to everyone whom need a vehicle asap. Ask for Roger. He's the man!!!! read more

This is the worst dealership. So unprofessional and the owner has the worst customer service. I bought a truck in cash . The truck had the original stereo that said auto theft and he told me he would replace it for a tesla tablet. So I loved the truck he convinced me he would fix the stereo . I had to keep calling him to ask him about the stereo and he sends me that info of the stereo and he Lied to me he got me a cheap stereo that I looked up on YouTube and it says they're shit . I contact the owner of the dealership and he told me to take it to a stereo shop and pay to go see what is wrong with it. I told him I would like to take it back to him since he installed it at his dealership. And he just keeps ignoring me . That is one of the dealership where they just want to take you money and not care if it works or not I don't recommend you looking for a vehicle there worst dealership I have ever been . read more

Franco is a nice and easy going guy. Very nice and understanding, He'll work with you and try to help as he can but I will be buying more cars from Bay Auto again.!! read more

Rodger is the guy i swear ! Great guy always made sure i was straight. I was stressing on trying to find a car but he made it happen for me and this was the second time! Thanks again you guys. Changing lives daily read more

The worst service I ever had . The so called Manager Ali aka Sonny is a fraud. Their cars are way over blue book value considering the high mileage. They lie about the vehicle prices compared to the online price. He sold me an SUV that had a transmission problem and when I returned for my SUV he had sold it to someone else. I specifically wanted the Chevrolet Equinox. He told me another SUV was $12,000 when it was only $9,999 online as well as several other cars he wouldn't give me a refund so I ended up with another car that is a nightmare and over priced by $4,000. If you've had similar issues I urge you to file a complaint with the BBB (Better Business Bureau). read more

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Bought a car here from Roger. Guy was friendly and helped me see all of my options before I decided to buy one. The car I got was surprisingly nice for it being used. read more

Only had my subie for three weeks and didn't even get to drive it because of problems back to back rip subie don't go here

i love bay auto exchange! they were so hepful and kind!they are so helpful and willing to work with you!! sonny the manager was so funny and kind he gave me a great price on my 2016 mazda6 !! i will for sure be coming back to get another vehicle real soon! take you bay auto exchange!! read more

Excellent service. Very professional and through. Small dealer but they truly care. They will work with thin your price range. I purchased a nice SUV for my daughter at a reasonable price from here. I highly recommend this place. read more