An excellent selection--the cigars are stored properly. The shop owner is a truly passionate…read moreindividual who genuinely loves his craft. We had a pleasant chat, received expert advice, and left with the very best impressions. We wish you continued success and prosperity! For three years now, I have purchased my cigars and cigarillos exclusively from this shop. The products are consistently of excellent quality, and the prices are as low as they get. If you are an experienced connoisseur of flavorful, aromatic--and, most importantly, natural--tobacco, then this is the place for you. If you are just starting out, they will be happy to assist you with your selection. Experiment to find your own personal taste--the variety here is extensive. It's a shame that reviews are limited to just five stars; oh well--I'll add a sixth one myself!

In my 40 years of cigar lifestyle and etiquette in customer service, this shop lacks neither. I…read morehave been to this shop over the course of 5 years and my recent and last purchase will end due to a small in stature and intellect hipster man boy who doesn't know the first thing about customer service and was extremely rude. I now work in the cigar industry and can tell you as a cigar lounge manager I would not give this shop the time of day until they clean up their act. Or find a new store clerk. Preferably one with manners and knowledge of cigars and customer service! Avoid at all costs.

Bought an excellent pipe there. Still using it months later. 85 characters? I said what I wanted…read moreto say in 55! The rest is just filler so I could post my review. Yelp has some stupid policies!

It's not even a smoke shop or nicotine shop anymore. Not…read moresure what happened.. Either the license was lost or something else... But no nicotine products are sold here anymore.

Rate is the man Santa Cruz locc you aren't from the 831 if you don't know the owners name off hand…read more This shop has been around for over 20 years selling local products from local glass blowers. The owner will even repair your broken piece! They don't make em like iries now a days

I had such a good experience here today!…read more The man with the awesome hair and cool glasses is very knowledgeable about all things Vape. He really taught me a lot today. Completely unexpected, and I'm thankful :D

I can't say enough good things about this shop. The owner is extremely kind, knowledgeable, and…read morealways willing to help without rushing you. He's very generous and truly cares about his customers. There's a great variety of items, and I never leave disappointed. This is hands down my go-to smoke shop and the only one I've gone to. He has high quality products and they are 100% authentic!

Bought a Flum Mellow from here and it was defective right out of the box. It tasted burnt like…read morecigarettes from the first hit and had little to no vapor or effect. I called right after and was told that once it leaves the store, it's the customer's fault--which doesn't make sense for a product that was clearly faulty from the start. When I asked about checking devices in-store, the response I got was dismissive and unhelpful. Customers shouldn't be expected to "test" a brand-new product just to avoid being stuck with something defective. Disappointed in both the product quality and the customer service. I wouldn't recommend buying disposables here.

I came into the store looking to buy a few pre rolls and Feather was a HUGE help. She gave me all…read morethe specifics on all the pre-rolls, her suggestions, and I ended up choosing 4 that she recommended and then she said I can get a 5th one for a penny which was awesome for her to acknowledge even thought I didn't no about it. She went over and beyond for me and my experience was exceptional thanks to her. I will be coming back here as my home base for my marijuana needs :)

great service! but the smoke was nasty I went through a nug and be careful with what you put in the…read moregrinder no smoke bugs

I frequent smoke shops ALL OVER THE BAY AREA from Frisco to Monterey to Oakland to Napa to San…read moreJose. This smoke shop, by far, IS MY ABSOLUTE FAVORITE ONE IN THE ENTIRE WORLD!!! Their prices are awesome. The quality of everything is amazing. Their variety in everything is endless. But the customer service of the shop owner is beyond priceless. And he makes sure that the impeccable customer service is absorbed and trickles down to every single employee he hires. The employees have ALWAYS impressed me at this shop making it a breath of fresh air coming here no matter who is behind the counter. And if by some crazy reason they dont have whatever you are looking for, they will go out of their way to get whatever you want in stock very soon. Star Zone gets my vote UNDOUBTEDLY for the "World's Best Smoke Shop Ever In All The Land"!!!!! Love you guys!!!!

I just found this shop not long ago. They have all kinds of great merchandise at the front of the…read moreshop and a huge back section of beautiful glass smoking devices. Both times I've been there the workers behind the desk were super helpful, and pleasant and were extremely grateful to have local support. I live in Scotts Valley and I don't receive that sort of warm welcome at my local shop, so it's worth the drive to Santa Cruz to be appreciated and feel good about my purchase.

This place is awesome...Cane is a wonderful business owner. Super friendly and helpful. I came in…read morenot knowing what I needed and he hooked me up with all the right gear. Thanks to him I'm in vaping heaven. Other places do their best but this place is the best. Thanks again!!! Aaron from the rug shop

Great local business! Starting out in Vaping can be intimidating with much to learn. Kane at Santa…read moreCruz Vapor is great to deal with--very helpful, particularly for newbies. Be clear with him about what you want, and then let him work his magic and do his job. He sold me an EASY to use SMOK Novo unit that I just adore--easy to fill, re-charge, and makes vapping (with nice decent clouds of vap) a breeze. Really enjoy vapping with this unit after abysmal experiences with lower line liquor store units like JUUL and Peak. No need to shop online and guess--Kane can hook you up with most of what you need for vapping, while explaining how to use said goods, at good prices. Highly recommend him and his great shop (which is very neat and clean and organized by the way).

Worst pharmacy I've known in Santa Cruz. Worse than CVS when they took over Longs…read more Crowded lines... 20 minute wait. Delayed deleted and refused prescriptions. Not insurance problems or payment issues. Just pharmacy organizational issues. I'm moving to a smaller operation. Even if I have to drive

Pharmacy- I have never been treated so rudely by a pharmacist assistant in my life. Apparently…read moreTom's Pharmacy was acquired by Walgreens pharmacy, I called asking for help transferring a prescription to the and this man was so horrible I decided to try Safeway instead. I will be calling the store and asking for a manager to complain. Not OK.

Brenda was amazing! Super helpful and just so nice to us shopping ! 10/10 will be coming back!read more

PipeLine carries an amazing selection of locally crafted glass pieces at great prices. Quality you…read moredont see often in other smoke shops filled with mass produced crap from overseas. Do yourself a favor and pick up your next piece here for something truly awesome that you will love. The staff is super friendly and never made me feel like I didn't belong. Go see Uriah or any other team member for quality service! Never going anywhere else again for glass. Share something beautiful with your friends.