Ugh, I wish I liked this bike store, they are in fact the closest Specialized store nearest to me…read more I first came here when I was shopping for a bike, as I was new to cycling, I wasn't looking to buy the most expensive bike in the store, but that didn't stop them from trying! I ended up purchasing a Specialized bike, but not from this store. I thought I would still come here and buy accessories and have my bike serviced here, but the employees here don't really care about their customers or customer service. On one occasion I came in to buy shoes, but they didn't carry my size. They told me that I would need to pay for the shoes and if they didn't fit, to bad so sad! How would I know if they would fit, if I can't try them on?!?!? Just take your business elsewhere. There are several stores around they Peninsula that sell and service Specialized bikes!

Walked into Cognition Cyclery expecting a standard tune-up and left feeling like I didn't belong. I…read morewas told--loudly--that they "only work on Specialized bikes," and anything else they can't do because of the parts. Had they taken the time to talk to me about switching parts, I would've easily been persuaded. I'm also a regular customer at the store. The fact that I was just treated like that saddens me. They simply don't care. That's fine if it's your business model, but the delivery was unnecessarily dismissive and came off as elitist. Not everyone rides a top-tier brand, and that shouldn't mean being treated like you're wasting their time. I was prepared to spend a few hundred dollars on a tune up and more for repairing my crumbling wheel, but clearly that wasn't the issue--the brand of my bike was. There are plenty of shops that value customers regardless of what they ride. I'll be taking my business to one of them. Note: I found a better bike shop that will support all bikes and treat you well well providing their service. You can avoid the snobbery of Cognition cycle. Go to Woodside Bike Shop. They're very friendly, very efficient, reasonably priced and they do great work. AVOID RUDE & SNOBBY SERVICE (aka cognition cyclery) Support a REAL bike shop: Woodside Bike Shop 1800 El Camino Real Unit C, Menlo Park, CA 94027 Phone: 650-299-1071

I just purchased got a bike for my son there and wasn't sure where to start and the person at the…read morebike area was so helpful from start to finish even my teenager mentioned to me that the customer service was really good. I also love there free Community room We've done a handful of get-togethers and it's free! Such a great part of the community.

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

‍ ‍ ‍ ‍ ‍ ‍ Super sweet and caring bike shop owner, Matt took such excellent care of my babies…read moretoday! He taught Zack how to ride a bike, helped find the perfect bikes our kids felt so comfortable in, plus safety gear! What a treat and wonderful memorable learning experience!!! The kids are so excited, grateful, and happy!

Dropped off my bike here for a minor tune up for $120.00. They're pretty slammed and after you…read moredrop off bike, they'll give you a future date to get on the schedule to work on it. Mine was scheduled to be worked on 7/8 Wed and was ready by Fri afternoon. My only gripe was invoice amount was $139.76 but was charged $144. Maybe it was a processing fee for cc but wasn't told about it nor on the invoice. Located in a run down old plaza with a lot of parking at least.

This review is for their customer service! I was in the market for a road bike and I was visiting…read moreevery bike shop on the Peninsula. I have owned several Trek bicycles, so I thought I would check out this bike shop. I can't remember the name of the person who helped me out, but he was fantastic. They really listened to me and what I was looking for. They recommended a bike and I even went on a demo ride. I really liked the bike, but promised myself I wouldn't buy on Day 1 of bike shopping. They provided me a quote and even followed up to see if I needed any assistance finding a bike. It was fantastic customer service!!!

I recently did a "level 2" annual tune-up service - pretty disappointed since it says specifically…read moreon their site, "removal of drive train and inspection" and "ultrasonic cleaning". After I picked up my bike and inspected, I clearly see gunk and dust on the drivetrain still. I suspect my drivetrain wasn't even removed. The last annual service I did with them had a spotless drivetrain after the ultrasonic. Might be time to consider a new spot for service. I'd still consider purchasing a bike from them though, no problems there. EDIT: added 1 additional star, the bicycle rides well, and felt like 2 stars was not reflective of that

Joshua is such an amazing REI employee! His energy and dedication to helping customers is amazing…read more He has helped us multiple times, and always remembers us and what we bought. He also knows his inventory, really really well! And he hustles! Thanks Joshua...see you again soon!

What a disgrace of a customer service at this place! I just spent 30 minutes waiting with a shoe in…read moremy hand trying to get a size and seen employees just help other people who weren't even ready and ignore me constantly. Will take my business elsewhere

What a horrid business model. I can't stand the way the company allows for their product to be…read moredumped on our streets without any regard for the public. I live next one of their designated drop off/ pick up zones. The technicians who service these regularly park/ block in front of our driveway. When told to move they always give attitude as if you are the one infringing on their space. Private residences should not be used without regard. This is a business, step up. Another rider just left their scooter in our walk way completely blocking access to an 85 year old handicapped woman who lives here. She should not have to be dodging a businesses product to walk outside of her home. I think there is a place for these in this world, however this company needs to take control of their inventory. Terrible business and even worse execution. What's next???? Will 7-11 be able to put a slurpee machine on the sidewalk.

Super fun. Easy to use…read more Simply download the app, register (a very brief process) and then locate your nearest ride. Once you've found a scooter, simply scan the bar code on it with your mobile device and the lights light up and the scooter's bell chimes. Jump on and give yourself a couple of kicks, press the accelerator lever and you're off! Make sure you wear a helmet, it's one of the rules. Right. Make sure you stay off sidewalks. Right. Enjoy the wind in your face...at least until November.

We rented bikes for the first time today for two little kids, myself on a cruiser and my husband on…read morean e-bike. The staff were so helpful and made our experience riding bikes along the coast so enjoyable. I would highly recommend them anytime you need to rent a bike. The bikes were in great shape and if any adjustments needed to be made, the staff were right there to help.

Wonderful bike shop with very friendly and knowledgeable staff. Great selection for adults and kids…read morealike.

My husband and I have been wanting to check this out for a while and finally got a chance to last…read moreweekend. Thanks to the San Mateo County Parks Department, this Sunday road closure to motorized vehicles really creates such an awesome experience for cyclists, runners, snd even in-line skaters (saw a couple of those). From the main entrance to Filoli to Highway 92, the closure covers about 3.8 miles along Cañada Road in Woodside. You get scenic views of Crystal Springs Reservoir along the way, and pass the Pulgas Water Temple too. The great thing is that they open the pedestrian gate to the temple so we were able to ride our bikes in and walk around the water temple before hitting the road on our bikes again. There are porto-potties in their parking lot as a friendly FYI. You could also ride into Filoli and grab a snack at their cafe or park your bikes and check out the gardens there (with paid admission). Once you pass the Filoli entrance headed southbound on Cañada Rd, cars are back on the road so definitely watch out for them. We noticed quite a few drivers who seemed to be looking for Filoli and driving like they were lost or just unsure, if you know what I mean. Keep to the shoulder/bike lane when headed back toward Edgewood Rd. Bicycle Sundays road closure is 9am-3pm every Sunday except for holiday weekends. Here's the website for more info: www.smcgov.org/parks/bicycle-sunday I wish more towns did this every Sunday or even just once a month! Such a great way to promote an active lifestyle, and safe roads for cyclists and runners to train or just enjoy a beautiful day out! (Side note: not sure why this Yelp page says this is a "Bike Rental" business in Belmont, but I tried to inform them of the mistake - March 2026)

I have been coming here almost weekly. The official Sunday bike ride is closed, but the bike lanes…read moreare still open. There are plenty of cyclists and hikers who come here to get some exercise in. Canada road has some small rolling hills, the incline is around 3.8 %, great place to train and for beginner cyclists. There are only 2 stop signs so you don't have to stop that often either. You can stop at Robert's market to get some food and drinks, turn around, or continue on to Palo Alto, Kings Mountain Road ( for a fun climb), or where ever else you would like to go. Heading back is slightly more of a climb than heading south, so save some energy. Have fun and stay safe.