This location (owned by Bay Ridge Orthopedics) is open only on Wednesdays, so those days are a complete hell here.
The tiny office gets PACKED to the brim. Not enough space to fit all the patients who have been booked for appointments. People complain nonstop, yet nothing is done about poor customer experience. Only one receptionist fields all inquiries, and she's always overwhelmed with too many responsibilities. To even sign in upon arrival, people have to wait for 20 minutes, as this office is extremely understaffed, and overbooked with customer appointments.
I've visited this office multiple times over the last five years with my mother, and every single visit included a two hour minimum wait. If you want your wait to be a bit less, come here 6-9am. After 9am, prepare to spend 2.5+ hours waiting.
No water cooler on premises to ease the frustrated customers' long wait, so bring your own water.
The doctors are overworked and seem as tired of nonstop stream of patients as the patients are themselves.
Hope to never have to return to this office ever again. read more