This place is so RACIST. I have had two incidents happen to me here. It's so bad my family member…read moreis moving out of here. They treat you as if you don't own the place which my family member clearly does. I got harassed for coming through the main gate without putting in a code to open it. I wound NOT recommend buying there over priced condos at all. And plus they charge you to use the BBQ area. How does that work ? When you are a owner. HORRIBLE place.

I live here now with my son's, and the only thing I have a problem with is there is only two…read moreclickers for my each household. What if there's more than two persons that lives in home.???

I love this property. I didnt want to look at it initially, as Blue Rock across the street had a…read moresecured entrance and this one didnt, among other things. But after looking at it anyway I decided this was the place for me and now two years later Im still happy with my decision. The on-site manager Elizabeth is so awesome! Any issue I've ever had albeit small, were handled timely and professionally. The grounds are always well kept. I love living here.

I have lived here for 5 years and have never had a problem. The maintenance crew and the manager…read moreare so helpful they make it a pleasure living here. I saw that one person gave a bad review and I can tell you they are being overly critical. Anytime I have had an issue with my stove or fridge it was taken care of right away. These guys go over and beyond to do their job. My stove went out, god knows why but that's what happens. They break down and guess what, it's either time to get them fixed or replaced all together. Mine thankfully didn't have to be replaced but it was fixed right away. Some people are way too picky and think they have maids here. Seriously if you don't how things are run in a business then buy a house. There you can make your own rules. I'm more shocked to hear that the manager was rude. She has a huge job to do and she gets it done. All I hear are great compliments from her. I was referred here and thank god I was. The manager was so helpful she really is awesome to have. Don't get disappointed from that idiot resident, Selena, i think is her name. For the 5 years living here not once did I ever have a problem with maintenance nor the manager. I got 5 years down and I'm not moving out of here anytime soon. Looking more into that Selena W. profile, she's given almost everyone a bad review. Someone really needs a life!

It is with great sincerity and appreciation that I offer this review for Solano Property…read moreManagement. In an industry where consistency, transparency, and professionalism are often promised yet not always delivered, this organization stands as a refreshing exception. Their operational excellence is not merely superficial--it is deeply embedded in the way they conduct business, communicate with clients, and manage properties with precision and care. A significant part of this seamless experience can be attributed to Jim, who oversees operations with a level of competence and diligence that is both rare and commendable. His ability to orchestrate the many moving parts of property management--tenant relations, maintenance coordination, financial oversight, and compliance--demonstrates a refined understanding of the field. What distinguishes Jim is not only his technical proficiency but also his unwavering commitment to accountability and responsiveness. Every interaction reflects a high degree of professionalism, thoughtful consideration, and respect for both property owners and tenants alike. From a landlord's perspective, entrusting a property to a management company requires confidence in their ability to protect your investment while maximizing its potential. Solano Property Management delivers on this expectation with remarkable efficiency. Their processes are streamlined, their communication is clear and timely, and their attention to detail ensures that nothing is overlooked. For tenants, the experience is equally impressive--requests are handled promptly, concerns are addressed with urgency, and there is a genuine sense that the company values long-term relationships over short-term convenience. What I find particularly noteworthy is the organization's balance between structure and adaptability. They maintain strong systems and protocols, yet remain flexible enough to handle unique situations with sound judgment and professionalism. This is a testament to strong leadership, and Jim's influence in maintaining operational integrity is evident throughout. Without hesitation, I would highly recommend Solano Property Management to anyone seeking a reliable, sophisticated, and results-driven property management partner. Whether you are looking to place your property on the rental market or searching for a well-managed residence, you can proceed with full confidence knowing that your interests will be handled with the utmost care and expertise.

The Benicia office was great but the person, Bailey who handled applications was horrible. We tried…read moreto submit an application, called, left a message and never heard back. The next day I called and apparently it was too late and our application the previous day didn't go through, and we found out a day too late bc she never called me back??!!! This is completely unacceptable. I cannot believe the unprofessionalism and lack of care with this company'. It's rude and dismissive.

Khalesa called me saying that they checked the apartment and we were good to come home, they just…read moreneeded to call the guys to come pick up their stuff. When I said thank you, she made a comment about wanting to tell us ASAP because we're already mad at management. Of course we're upset... especially when this is what we come home to. Does no one here communicate with each other??? Absolutely unacceptable

I had a mixed experience with them. The washer and dryer…read morewere of great quality. You could program the washer to start 5 hours from now if you wanted. I also had to wait months for things to be fixed. Ben and the other service guys were so nice. The area was a bit loud at times from emergency vehicles, dogs barking and screaming kids. The place was too expensive for what you received. if you have the money to spend the go for it.

Gregory and his team were very helpful and pricing was super reasonable. I will definitely be on…read morethe look out for his next estate sale. Please check them out and I promise you wont be disappointed. Thank you Gregory and team.

Loved my experience today and thought Gregory was very reasonable. Walked away very happy and love…read moremy new finds.

This community offers a lovely living experience. One of the things I appreciate most is how quiet,…read moreclean, and serene it feels. There are so many trees and plants throughout the property that it genuinely feels like being surrounded by nature. The layout also makes it feel more spacious than most complexes--it doesn't feel cramped or overly dense. If you value a peaceful environment, this really offers that. The office staff are consistently friendly, kind, and supportive. They've always made me feel valued as a resident (and as a person), which goes a long way. In terms of amenities, it leans more toward the luxurious side--having an in-unit washer and dryer, updated appliances, and A/C, along with access to a gym, pool, hot tubs, sauna, and even a racquetball court, has made things feel really comfortable. I also find it's just a really pleasant place to walk around, with some beautiful lookout spots and views of the water. A special shoutout to the maintenance team--they've been incredible. Always friendly, respectful, and responsive. I've consistently experienced them as timely and detail-oriented, and they're very careful and considerate when entering the home. There have been multiple times where it feels like they've gone above and beyond to make sure everything is handled well and that I feel comfortable. Overall, I've felt genuinely cared for here. Thank you!!

Looks pretty. Looks are deceiving. Car broken into…read more Sometimes no access to ammenities for weeks to mmonths.ts gone way downhill since beg of thiss year Staff rude, act like you are interrupting them. POOL NOT EVER HEATED

Nice Apts but right adjacent to Highway 780 and all the accompanying toxic fumes not to mention the…read moreNOISE POLUTION. Club Pacifica is way nicer with mature landscaping. That said, more complete ADA compliance is much needed to welcome all ability levels including differently able and disabled residents.

I have lived here for 4.5 years and would recommend it. I think these are the nicest apartments…read moreavailable in Benicia.

Where do I begin??? Monica is one of the best agents I have ever worked with, and I have worked…read morewith many over the years. She is: Responsive Super knowledgeable Capable Reliable Helpful and a great problem solver Professional To sum it up, she is the one you want to work with!!!

Monica was absolutely amazing to work with! My husband and I were first time home buyers and we…read morewere complete fish out of water. We are so grateful for all of her help and advice. We now own our first house and we love it so much! We couldn't have done this without Monica. Monica helped make the home-buying process less stressful than we imagined it would be. In addition she helped us negotiate an offer we were more than happy with!

If you're considering moving into Anchor 532 (formerly under different management), please read…read morethis. Since the new management and Conservice took over, I've spent three months trying to correct multiple illegal billing changes, and to this day, they still have not corrected my Water Heating charges. Here's what I've experienced: 1. They changed the utility billing method mid‑lease -- without notice. Under the previous provider (Minol), hot water energy was billed based on actual gallons used. After the management change, Conservice switched to an occupancy‑based "Water Heating" charge, which is NOT the method in my lease and was never disclosed at move‑in. This change more than doubled my cost for the same usage. California Civil Code § 827(a) requires 30‑day written notice for any increase in a tenant's financial obligation. I received no notice at all. 2. I have been advocating for myself for 3 months -- and the Water Heating charge is STILL not corrected. Despite providing documentation, pointing out the billing method change, and showing them my Minol bills, management continues to insist the charge is correct. It is not. They corrected the occupancy multiplier only after I caught the error -- but the Water Heating methodology itself remains wrong, and they refuse to fix it. 3. They billed me using the wrong occupancy multiplier. Conservice incorrectly classified my unit as having two occupants, even though I live alone. This inflated my Water Heating charges for months. They only corrected it after I confronted them with evidence. 4. They billed sewer incorrectly. My lease states sewer is a flat rate, yet I was billed fluctuating sewer charges that didn't match the lease. Again, only corrected after I challenged it. 5. Trash charges increased without notice. My "Trash 5" charge jumped from $43.37 to $46.89 mid‑lease with no explanation or notice. After I disputed the occupancy multiplier, they suddenly issued trash credits -- which tells me the trash billing was tied to the same incorrect multiplier or was simply wrong. 6. Management's explanations contradict the actual bills. They told me Minol "bundled" water heating, but my Minol bills clearly show: * WATER (cold + hot usage combined) * HOT WATER ENERGY (billed per gallon of hot water used) There was no occupancy‑based Water Heating charge under Minol. Conservice invented a new billing method and applied it mid‑lease. 7. Every correction only happens AFTER I catch the error. Not once has management or Conservice proactively corrected a mistake. Every "fix" has only happened because I documented everything and pushed back. 8. This is a pattern -- not a one‑time mistake. Across water heating, sewer, trash, and occupancy, the billing has been: * inconsistent * incorrect * undisclosed * and in several cases, unlawful under California tenant law If you don't monitor your ledger closely, you will absolutely be overcharged.

I've lived in this complex long enough to confidently say that the management does not care about…read moreits residents or keeping the property safe and maintained. When I reported water leaking into my unit from hallway cleaning, I included photo proof land they still told me "there was no water under your door." Pest control has only visited once, and that was outside only, despite multiple requests. Security is also a major issue. The security guards are often asleep on the job, and multiple residents including myself have experienced car break-ins. Some residents have had their cars broken into twice in the same week. When I contacted Emily (the person I always speak to regarding issues), she brushed it off and never filed a report. This year, when I renewed my lease, the office made mistakes after I had already signed. They took my lease back and reprinted a new one with higher rent. I've been using Flex to split rent payments as a college student it's been the only accessible way for me to pay. Recently, without warning, we were notified that Flex and other services would no longer be allowed due to the property being sold to a third party. I called today (11/30/2025) to voice concern because switching rent requirements in the middle of a lease is illegal especially when tenants pay out-of-pocket to use Flex. Emily stated she is the property manager and "there's nothing she can or will do" because Flex was just "a convenience." That is unacceptable and not legal. There are also constant Wi-Fi outages and power failures, which have caused me to lose over $500 worth of groceries when my refrigerator shut off. I provided proof and still have not been compensated. They continue to threaten higher trash and water charges because they "can't figure out" why the bills keep increasing but again, the tenants are the only ones paying for management's negligence. Overall, unless you don't care how your money is being handled, I strongly do not recommend living here. It feels like residents are ignored, blamed, and taken advantage of. I will be pursuing legal counsel due to ongoing safety concerns, financial losses, and repeated, unlawful changes to lease terms.

No rating. It deserves negative infinity number of Stars. I…read moreAgree with the past reviews of Hannah, Paul, etc. I experienced similar issues & very slow response times if any received at all. Walls extremely thin, the dog crap, roaches or nasty bugs that come out from the grounds next parking area in summer, not sure if these are termites. Management here at Waterstone Terrace behaved horribly towards me,, refused to credit rent for noise, drug issues they acknowledged in writing through emails after I had to follow up with Annabelle various times. Her supervisor Alicia tried to override the constitution amendment of "Freedom of Religion," when I was there. Alicia believes and acts as a God Herself exalting herself & Annabelle's bad behavior. They never hold themselves accountable & they go against their own policies with dog breeds Some of the residents don't keep their wild, untamed Rottweilers or pitbulls on leashes. The apartment way overpriced, cramped. U can hear the woman downstairs having loud intercourse with her boyfriend all the time late at night. Easily hear neighbors next door with TV, etc. no privacy really but paying heavy rent. There are better apartments in benicia, way better, I would absolutely not recommend here. This area of where this apartment is located gets very windy moreso than other parts of the city bc of its proximity to the pier. Smell of stinky weed was a constant issue here too. It seems like their might be possible overall bigger drug problem. The management doesn't care, them getting money out of u as a tenant is all they cared about. They hate when u complain about factual issues. They don't take accountability & stole from me by refusing to pay me credit for founded concerns/complaints I had in my stay here. Annabelle lied, concealed in malice in her rotted dog-like behavior about lease take over. waterstone owes me nearly $10K, that's how they make money by manipulating, concealing info like they did with my lease-break issue, management here are no better than thieves & robbers.

I've lived here for a year now I'm super grateful Anabelle Goich, amazing customer service. Thank…read moreyou Anabelle for all you do for this little community . Thank you for your creative thoughtful activities every holiday.