It is with great sincerity and appreciation that I offer this review for Solano Property Management. In an industry where consistency, transparency, and professionalism are often promised yet not always delivered, this organization stands as a refreshing exception. Their operational excellence is not merely superficial--it is deeply embedded in the way they conduct business, communicate with clients, and manage properties with precision and care. A significant part of this seamless experience can be attributed to Jim, who oversees operations with a level of competence and diligence that is both rare and commendable. His ability to orchestrate the many moving parts of property management--tenant relations, maintenance coordination, financial oversight, and compliance--demonstrates a refined understanding of the field. What distinguishes Jim is not only his technical proficiency but also his unwavering commitment to accountability and responsiveness. Every interaction reflects a high degree of professionalism, thoughtful consideration, and respect for both property owners and tenants alike. From a landlord's perspective, entrusting a property to a management company requires confidence in their ability to protect your investment while maximizing its potential. Solano Property Management delivers on this expectation with remarkable efficiency. Their processes are streamlined, their communication is clear and timely, and their attention to detail ensures that nothing is overlooked. For tenants, the experience is equally impressive--requests are handled promptly, concerns are addressed with urgency, and there is a genuine sense that the company values long-term relationships over short-term convenience. What I find particularly noteworthy is the organization's balance between structure and adaptability. They maintain strong systems and protocols, yet remain flexible enough to handle unique situations with sound judgment and professionalism. This is a testament to strong leadership, and Jim's influence in maintaining operational integrity is evident throughout. Without hesitation, I would highly recommend Solano Property Management to anyone seeking a reliable, sophisticated, and results-driven property management partner. Whether you are looking to place your property on the rental market or searching for a well-managed residence, you can proceed with full confidence knowing that your interests will be handled with the utmost care and expertise. read more

The Benicia office was great but the person, Bailey who handled applications was horrible. We tried to submit an application, called, left a message and never heard back. The next day I called and apparently it was too late and our application the previous day didn't go through, and we found out a day too late bc she never called me back??!!! This is completely unacceptable. I cannot believe the unprofessionalism and lack of care with this company'. It's rude and dismissive. read more

They are only for the money! We moved out on the 16th of October. We made sure that it was spotless. We even hired a professional carpet cleaner for the one bedroom apartment. But when the security deposit came in the mail, they deducted $310 from it because of "cleaning and utilities" according to them. They said that the utilities for that 16 DAYS, was $72.14 when in fact it's worth a whole MONTH of utilities. Our deposit was $2050 and they're returning only $1740. It is frustrating especially because we left the place spotless. We spent the last three days of moving out, cleaning the small apartment. Oh and during our one year lease, our utilities are shared so all the tenants pay, they don't even show the whole amount of used utilities for the month. They just show that amount that you owe! DO NOT RENT FROM THIS MANAGEMENT! They are only for your money! read more

Finding and applying for housing can be stressful. But Patty and Angelique made the process so easy! Both these ladies were so helpful and responsive every step of the way. I am truly impressed with how profession and helpful this company is. read more

If I could leave 0 stars I would. My fiancé and I began looking at properties to rent. We don't have rental history which I was upfront about and I am in a debt repayment program which also looks bad to landlords/owners. We applied for a 2BR in Vallejo and a week later received a text message that they couldn't approve us for the 2BR because of the credit history but we did qualify for the 1BR. Just a little background we make approximately $7,000.00 a month. Both of our Credit scores are in the upper 600's also. Yes we have debt but we can afford rent and all of our bills. I had reached out multiple times to contact the property manager and did not get any response. They told us we were approved for a one bedroom via text message and once I asked about it I was sent a denial email stating that we weren't approved. Just a word of advice to all of the property managers -- DO NOT TELL POTENTIAL TENANTS THEY ARE APPROVED FOR A PROPERTY IF IN FACT YOU DID NOT CLARIFY THAT INFORMATION WITH THE OWNER. read more

A huge "Thank you," to Charlene at Solano property for taking care of issue with the garage door. The owner of the home had been dragging his feet with the approval of the new door but once I voiced my concern to Charlene she was able to speed up the process. The new door looks amazing read more

I have to say thank you so much to Charlene for the best customer service and always responding right away and taking care of issues promptly with the people she refers! She is the best and I'm very thankful for her! read more

We had put our home in the market knowing that it would sell fairly quickly so we decided to rent while we search for our forever home. We came across a property ran by Solano Properties and they made our process to move in very easy. We worked with the Fairfield team who happen to be covering the Benicia office. As we expected, our home sold within 4 days and we were in our new rental 2 days later. We are very pleased with their efficiency and how personable they were with us. read more

Robert and Priscilla have been AMAZING! They have communicated effectively and efficiently through some difficult debates regarding the property I rent. They have been an excellent source of support to troubleshoot problems and develop solutions! I appreciate all thr work They do and would highly recommend them to manage ANY property you have!! Thank you guys. It's been a pleasure renting from you all! read more

Priscilla is very helpful and kind. Extremely professional and efficient! Very good to my family and myself and I highly recommend!

Solano PM is on point from start to finish. I listed my Vallejo home with Hillary, she came out, evaluated and gave me a list of small things to fix or remove, and the next day we signed our contract. They found someone with in 2 weeks. I researched every PM company possible, and every single one had some alarming incidents. Solano is not only dialed in on their policies, they are the most reasonable with fees. Finally Hillary did a stellar job representing both myself and the new tenants in communicating details and everyone is happy. Thank you Hillary and the capable folks at Solano in Benecia! read more

Is you are on the hunt for your new place, the team at Solano Property Management will definitely make your transition a pleasure. All of the staff, from reception to representative, will treat your experience with personalized sensitivity and provide you with individualized care to help you find a the right location to call home. They handle a variety of properties available and offer prompt, professional service; and all with a smile! So, if you are ready for a fresh start, start your new chapter with Solano Property Management. They're here to welcome you to the neighborhood. read more

We've been very happy with Solano Property Management's service and staff over the past three years. We live out of state, which makes good communication especially important, and Priscilla and Robert have been very responsive and pleasant to deal with. Their maintenance person was quick to get emergency plumbing repairs arranged when an outside pipe cracked. They found us wonderful tenants and we didn't have to worry about anything. Their fees are lower than those of our previous management company and the service is superior. We highly recommend their property management service. read more

Patti at Solano Property Management is AMAZIN! Very helpful and understanding. She is willing to work with you and answer any needed questions. I've had a great experience with the whole team at Solano Property Management and highly recommend them for any property rental needs! read more

We received our refund less the cost of cleaning the carpets which is understandable since they were supposed to have been cleaned when we took possession of this rental. Something I can't verify. If they did clean them before we took occupancy, then it would be fair to clean them when we vacate the premises. What was not fair, and what was offensive, was an additional invoice for general cleaning for $200.00. This is after we had the rental cleaned the day before by 3 people along with one of the renters supervising for 4 hours and paid $300 for the cleaning. The cleaning service we used specialize in egress and ingress cleaning homes/rentals. Not to mention that they have been cleaning our homes for the past 11 years including every month of the 3 years & 2.5 months we were in this rental. Here is how the inspection went: 1. It consisted of a walk-through at the upper level as we explained the nails & screws in the wall were there when we rented the condo. We didn't add or hang anything because we knew our stay would be temporary. 2. There was a missing light in the master bathroom we never purchased & installed because we didn't need that much lighting. 3. There were 4 lights above the dual sink counter. Two were removed or lightly unscrewed because there was no need for that much intense lighting. 4. There were 2 light bulbs burned out in the chandelier over the dining area when we took possession of the rental we never replaced because there were 2 of us and we rarely used it choosing to eat our meals in the kitchen instead. The only lights I did replace were the exterior lights that were already burned out when we took possession of the rental. 5. When we reached the kitchen, the Solano Property Representative opened a kitchen drawer and wiped her finger on the liner paper inside that had been there from the previous renters and possibly the renters before those renters. She didn't pull up dust or dirt, she felt years of grit from old paper lining. 6. Then the representative went to the kitchen plantation shudder and wiped her finger on a shutter blade and deemed it dirty. She didn't show us her dirty finger. She just raised it from 15 feet away so we never saw any dirt. We left the kitchen window open after cleaning so that the vapors & odor from the cleaning materials would evaporate before the final inspection. This housing complex is a constant leaf blowing project so if some grit landed on the plantation shutter when the window was left open for 24 hours, so be it, but does it constitute an invoice for $200.00 for "touch up, details, wiping down and re-cleaning". And besides, no other shutters throughout the house were checked, just the one shutter blade in the kitchen. First of all, what did their contractor exactly reclean? The house was cleaned methodically from top to bottom, from the oven & microwave to the refrigerator and all the floors & bathrooms, closets, drawers, storage room and garage. If they paid their contractor $200.00 and then penalized us by passing the cost to us, they didn't do much work for that fee, and insulted us in the process. Solano Management who pride themselves on competency and integrity could eliminate this sort of criticism going forward by adding into their egress process the fees for all cleaning so that it meets their expectations and their level of comfort of what they deem cleaned. If they had taken the time to look at the "Move in / Move Out" inspection report from the property management firm they purchased months earlier, they would have realized we returned the rental in better condition than when we received it. Renters need to be aware of the subjectivity placed on them by Solano Property Management in the "Move In / Move Out" process. read more

I have rented from Solano Property Management on a few occasions over the past several years. Hillary and Robert are always a pleasure to deal with and always go above and beyond to ensure that their tenants are comfortable and happy in there home. I highly recommend Solano PM for your rental and/or property management needs. read more

Hillary is the best property management ever in Benicia. She is super attentive with taken care of matters with excellent results.

I have had the pleasure of doing business with John Blunt Real Estate and now Solano Property Management for four years now, I couldn't be happier with how they handle their business. Hillary Shirey has been my property manager for these four years, and she has been wonderful. A few years ago we had a pretty major issue with the house we were living in and the owners had to remodel my bedroom.....which you would think would be a disaster, but Hillary went above and beyond to make sure we were always comfortable and taken care of. She is always professional and compassionate. I would recommend anyone looking for a property to rent or looking for a property manager, Solano Property Management is definitely the place to go. read more

I have rented from Solano Property on a couple of occasions. What brought me back to a 3rd rental with John Blunt and Solano Property was the Office. Hilary was fantastic. She was so responsive when I needed her that this made me want to continue the relationship with Solano Property. When and if I ever need her assistance in the future, I would call her first. Thank you Solano Prop and Hilary for the great service. Good Companies are far and few out there. Thanks Again. read more