This place is so RACIST. I have had two incidents happen to me here. It's so bad my family member…read moreis moving out of here. They treat you as if you don't own the place which my family member clearly does. I got harassed for coming through the main gate without putting in a code to open it. I wound NOT recommend buying there over priced condos at all. And plus they charge you to use the BBQ area. How does that work ? When you are a owner. HORRIBLE place.

I live here now with my son's, and the only thing I have a problem with is there is only two…read moreclickers for my each household. What if there's more than two persons that lives in home.???

I love this property. I didnt want to look at it initially, as Blue Rock across the street had a…read moresecured entrance and this one didnt, among other things. But after looking at it anyway I decided this was the place for me and now two years later Im still happy with my decision. The on-site manager Elizabeth is so awesome! Any issue I've ever had albeit small, were handled timely and professionally. The grounds are always well kept. I love living here.

I have lived here for 5 years and have never had a problem. The maintenance crew and the manager…read moreare so helpful they make it a pleasure living here. I saw that one person gave a bad review and I can tell you they are being overly critical. Anytime I have had an issue with my stove or fridge it was taken care of right away. These guys go over and beyond to do their job. My stove went out, god knows why but that's what happens. They break down and guess what, it's either time to get them fixed or replaced all together. Mine thankfully didn't have to be replaced but it was fixed right away. Some people are way too picky and think they have maids here. Seriously if you don't how things are run in a business then buy a house. There you can make your own rules. I'm more shocked to hear that the manager was rude. She has a huge job to do and she gets it done. All I hear are great compliments from her. I was referred here and thank god I was. The manager was so helpful she really is awesome to have. Don't get disappointed from that idiot resident, Selena, i think is her name. For the 5 years living here not once did I ever have a problem with maintenance nor the manager. I got 5 years down and I'm not moving out of here anytime soon. Looking more into that Selena W. profile, she's given almost everyone a bad review. Someone really needs a life!

diego has been the best help to my wife and i. since the beginning of our showing provided us with…read moreevething we needed to know about the property, has kept in touch and letting us know he's their for us with any questions or concerns. definitely had a great experience with krystle properties. will recommend to friends and family!

This has been an extremely frustrating and unacceptable experience from the start. We were…read morepressured into moving in 15 days earlier than our planned move-in date, yet the property was clearly not ready. It has now been over 40 days since we moved in, and we still have not been provided a gate code. While we were given a remote, that is not a reliable or sufficient form of access. I have already been locked out of the property and had to wait over an hour for someone to let me in because I did not have the remote on me. This is not just inconvenient--it is a basic access and safety issue. A gate code is a fundamental necessity and should have been provided prior to move-in, especially given that we were asked to move in early. The lack of urgency to resolve something this simple is extremely concerning. On top of that, communication has been consistently poor. There are no proactive updates, and we are forced to repeatedly follow up just to get basic information, with little to no resolution. At this point, it reflects a serious lack of organization, professionalism, and regard for tenants. If this is how basic issues are handled, it raises major concerns about how more serious matters would be addressed. I would strongly caution anyone considering renting through this company. This situation should never have been allowed to go on this long, and I expect immediate action to resolve it.

If you're considering moving into Anchor 532 (formerly under different management), please read…read morethis. Since the new management and Conservice took over, I've spent three months trying to correct multiple illegal billing changes, and to this day, they still have not corrected my Water Heating charges. Here's what I've experienced: 1. They changed the utility billing method mid‑lease -- without notice. Under the previous provider (Minol), hot water energy was billed based on actual gallons used. After the management change, Conservice switched to an occupancy‑based "Water Heating" charge, which is NOT the method in my lease and was never disclosed at move‑in. This change more than doubled my cost for the same usage. California Civil Code § 827(a) requires 30‑day written notice for any increase in a tenant's financial obligation. I received no notice at all. 2. I have been advocating for myself for 3 months -- and the Water Heating charge is STILL not corrected. Despite providing documentation, pointing out the billing method change, and showing them my Minol bills, management continues to insist the charge is correct. It is not. They corrected the occupancy multiplier only after I caught the error -- but the Water Heating methodology itself remains wrong, and they refuse to fix it. 3. They billed me using the wrong occupancy multiplier. Conservice incorrectly classified my unit as having two occupants, even though I live alone. This inflated my Water Heating charges for months. They only corrected it after I confronted them with evidence. 4. They billed sewer incorrectly. My lease states sewer is a flat rate, yet I was billed fluctuating sewer charges that didn't match the lease. Again, only corrected after I challenged it. 5. Trash charges increased without notice. My "Trash 5" charge jumped from $43.37 to $46.89 mid‑lease with no explanation or notice. After I disputed the occupancy multiplier, they suddenly issued trash credits -- which tells me the trash billing was tied to the same incorrect multiplier or was simply wrong. 6. Management's explanations contradict the actual bills. They told me Minol "bundled" water heating, but my Minol bills clearly show: * WATER (cold + hot usage combined) * HOT WATER ENERGY (billed per gallon of hot water used) There was no occupancy‑based Water Heating charge under Minol. Conservice invented a new billing method and applied it mid‑lease. 7. Every correction only happens AFTER I catch the error. Not once has management or Conservice proactively corrected a mistake. Every "fix" has only happened because I documented everything and pushed back. 8. This is a pattern -- not a one‑time mistake. Across water heating, sewer, trash, and occupancy, the billing has been: * inconsistent * incorrect * undisclosed * and in several cases, unlawful under California tenant law If you don't monitor your ledger closely, you will absolutely be overcharged.

I've lived in this complex long enough to confidently say that the management does not care about…read moreits residents or keeping the property safe and maintained. When I reported water leaking into my unit from hallway cleaning, I included photo proof land they still told me "there was no water under your door." Pest control has only visited once, and that was outside only, despite multiple requests. Security is also a major issue. The security guards are often asleep on the job, and multiple residents including myself have experienced car break-ins. Some residents have had their cars broken into twice in the same week. When I contacted Emily (the person I always speak to regarding issues), she brushed it off and never filed a report. This year, when I renewed my lease, the office made mistakes after I had already signed. They took my lease back and reprinted a new one with higher rent. I've been using Flex to split rent payments as a college student it's been the only accessible way for me to pay. Recently, without warning, we were notified that Flex and other services would no longer be allowed due to the property being sold to a third party. I called today (11/30/2025) to voice concern because switching rent requirements in the middle of a lease is illegal especially when tenants pay out-of-pocket to use Flex. Emily stated she is the property manager and "there's nothing she can or will do" because Flex was just "a convenience." That is unacceptable and not legal. There are also constant Wi-Fi outages and power failures, which have caused me to lose over $500 worth of groceries when my refrigerator shut off. I provided proof and still have not been compensated. They continue to threaten higher trash and water charges because they "can't figure out" why the bills keep increasing but again, the tenants are the only ones paying for management's negligence. Overall, unless you don't care how your money is being handled, I strongly do not recommend living here. It feels like residents are ignored, blamed, and taken advantage of. I will be pursuing legal counsel due to ongoing safety concerns, financial losses, and repeated, unlawful changes to lease terms.

This is a very well kept, gated, quiet building, great amenities, swimming pool, hot tub, and…read moreseveral onsite Landry facilities.

I think they have been great! We moved in about two years ago and anytime we've had a problem that…read morethey've handled it really quickly and did a great job at fixing whatever needed to be fixed!! Also the people they work with are really top quality!

Herman has an eye for making your place look great. Highly recommend him. Worth the money to have…read morehim do your pictures!

Herman is very responsive and very open to fitting into your schedule. The photos always turn out…read moregreat and he gets them to you quickly. I continue to call Herman for all my real estate photography needs.

It is with great sincerity and appreciation that I offer this review for Solano Property…read moreManagement. In an industry where consistency, transparency, and professionalism are often promised yet not always delivered, this organization stands as a refreshing exception. Their operational excellence is not merely superficial--it is deeply embedded in the way they conduct business, communicate with clients, and manage properties with precision and care. A significant part of this seamless experience can be attributed to Jim, who oversees operations with a level of competence and diligence that is both rare and commendable. His ability to orchestrate the many moving parts of property management--tenant relations, maintenance coordination, financial oversight, and compliance--demonstrates a refined understanding of the field. What distinguishes Jim is not only his technical proficiency but also his unwavering commitment to accountability and responsiveness. Every interaction reflects a high degree of professionalism, thoughtful consideration, and respect for both property owners and tenants alike. From a landlord's perspective, entrusting a property to a management company requires confidence in their ability to protect your investment while maximizing its potential. Solano Property Management delivers on this expectation with remarkable efficiency. Their processes are streamlined, their communication is clear and timely, and their attention to detail ensures that nothing is overlooked. For tenants, the experience is equally impressive--requests are handled promptly, concerns are addressed with urgency, and there is a genuine sense that the company values long-term relationships over short-term convenience. What I find particularly noteworthy is the organization's balance between structure and adaptability. They maintain strong systems and protocols, yet remain flexible enough to handle unique situations with sound judgment and professionalism. This is a testament to strong leadership, and Jim's influence in maintaining operational integrity is evident throughout. Without hesitation, I would highly recommend Solano Property Management to anyone seeking a reliable, sophisticated, and results-driven property management partner. Whether you are looking to place your property on the rental market or searching for a well-managed residence, you can proceed with full confidence knowing that your interests will be handled with the utmost care and expertise.

The Benicia office was great but the person, Bailey who handled applications was horrible. We tried…read moreto submit an application, called, left a message and never heard back. The next day I called and apparently it was too late and our application the previous day didn't go through, and we found out a day too late bc she never called me back??!!! This is completely unacceptable. I cannot believe the unprofessionalism and lack of care with this company'. It's rude and dismissive.

Great place to raise a family, great schools and super safe.read more

Faulty plumbing throughout the buildings. Poor landscape maintenance. High HOA fees. Reported roof…read moreleaks and sewage overflows for years

I never had a big problem with the the "Duchess of Windsor" complex. I had a studio with an…read moreupdated kitchen ("granite" counter tops, new sink & stove, older fridge, and if you looked closely there were actually 3-4 different types of cabinets used in the kitchen but not noticeable to anyone else). The bedroom was quite large and spacious. Since there's not much space in the kitchen to eat, I ended eating most meals at a table in the bedroom. Other units even had updated bathrooms. I did not. The bathroom had an old-fashioned claw foot bathtub with two shower curtains that encircled you, pedestal sink, and window that opened to an "air shaft." It has no view, but does a good job of keeping the bathroom dry. In my unit, the closet was really long - woo hoo! Imagine at least 2 to 2.5 times the length of a normal closet. I was able to flatten & store a whole bunch cardboard boxes of my appliances and things (microwave, dvd, fans, small Christmas tree, etc.) for when I moved out. Each unit is different and may or may not be updated. So make sure you view or get photos of the exact unit you're interested in. I adored the architecture of the building especially the 5-ish feet high of ledging that surrounds the entire bedroom (it extends approximately 3 inches from the wall). I never put a nail in the walls, because I could rest all my artwork or random decorations on this ledge. The internet connection was an issue. I would have to call Ruben quite often to ask him to reset the internet. I opted for the parking lot in the back (there's only 8 or so spots available). It was nice to know your car was probably safer than on the street but a lot of the residents did not know how to park there. If everyone parks within the painted lines, someone is going to get screwed. But if you park out of the lines and leave some space for the people on the ends, it's better. I never had a problem with our neighbors at the time. Everyone was pretty quiet and I rarely saw other residents. Several of them were students who went to school nearby.

I lived on the 3rd floor of the beautiful Duchess of Windsor Apartment building. I was there for…read moreabout 2 years I think. The building is beautiful, John Howland is the best landlord ever. I insisted that I have high speed internet and had it installed. John was so nice about it. He just sort of shrugged. The apartment was big and beautiful. The closet was huge. I had a ceiling fan and a pretty good view of downtown Vallejo. I was around the corner from JAX coffee, across the street from the Farmer's market, and I could walk to the Ferry. I had heard a lot of terrible things about Vallejo but I only experienced so much happiness there, especially in my GIANT apartment at the Duchess. 5 Stars!!

There's a hole in the window, and an ant came through it. It…read morecrawled onto my chair, then straight into my backpack. I didn't sign up for free insect roommates or a surprise backpack guest. Window's damaged, chair got involved, and now my bag is compromised. Would not recommend unless you enjoy sharing your seat and your belongings with ants.

Sundance Apartments. Since moving in, my daughters and I have been dealing with an ongoing German…read morecockroach infestation that has caused emotional distress, sleepless nights, and an unhealthy living environment. No family should have to constantly fear roaches crawling through their home, bathroom, or even near where they sleep. German cockroaches are not only disturbing, but they also carry bacteria and create serious sanitary concerns. My daughters and I no longer feel comfortable or safe in our own apartment. We keep lights on at night out of fear, which is not how anyone should have to live. What has been even more frustrating is the lack of urgency and compassion shown when these concerns are brought to management. Residents deserve to be treated with understanding and respect when reporting serious habitability issues. Instead of feeling supported, we have often felt ignored and dismissed. A home is supposed to feel welcoming and peaceful, but this experience has felt mentally exhausting and traumatic for my family. I sincerely hope management begins taking these complaints seriously and prioritizes the health and well-being of the tenants who live here.