PPM manages our vacation rental property in Durango, CO and I only have great things to say about…read morethe service and attention we've received from Victor and Ed. PPM is privately owned, run like a professional, friendly company should be and they are very efficient under all situations. I'm very pleased with the immediate attention I receive and how thorough they are. My experience has been great and I would highly recommend Professional Property Managers to anyone!

From the owner: - Management of Retail Shopping Centers. - Second Home…read moreCare-take Services. - Single and Multiple Residential Rental. - Full Service Real Estate Brokerage. - All Services offered on an "a la carte" basis. PPM is a father/son owned and operated business providing multi-faceted service for your building or home. (Any property management service requiring a Colorado Real Estate Broker license is provided by Ed as an independent real estate broker dba "Trusted Hand Realty". Ed and Victor bring years of real estate experience to the table. The business has been in operation for 4 years. Ed is a retired real estate attorney who relocated to Colorado to partner with his son, Victor. Victor is owner/operator of AVL Property Maintenance, Inc., a successful landscape and snow removal business.

Wanted a house humidifier installed and did not know where to begin. Jeri at High Meadow took the…read moretask by the reigns and quickly secured a quality contractor and a quality product. It was installed on time and it was done right. She kept in contact with me throughout the installation process. I will go through her again when we decide to add on to our house. Professional Honest and Efficient.

From the owner: We specialize in customized home services to meet your needs. At High Meadows Properties, LLC we…read morepride ourselves in knowing the right people to call, providing dependable, cost effective Security Checks, Maintenance, Concierge Services and Construction Project Management.

7/9/26 update to Jenna's response: Your responses to all of your Yelp! reviews come off as…read moreargumentative. I understand that technical issues happen. My concern wasn't the issue itself, it was the initial response. When I first contacted your office, I was essentially told, "It shows as posted on our end, so we don't know what to tell you." I would have appreciated hearing that the issue would be investigated right away, especially since enough time had already passed. Also, when a customer provides feedback, the appropriate response is to thank them, acknowledge their concerns, and let them know you'll take the feedback into consideration, rather than continuing to defend how the situation was handled. It's not professional and it's not a good look.

I booked to stay here as it was noted to be pet friendly and the property management never…read morementioned anything beyond the requirement of the dog to be leashed outside and the $100 pet fee. Upon further documentation their pet policy states that pets are not allowed on the furniture and in certain rooms etc. this is not a pet friendly place, and when I called to ask about it their staff was very rude. If you are pet tolerant or have further restrictions this should be available within your listing and not after someone books and has to make further agreements to.

Our 20 unit townhouse complex is a mess! Sunrise/previously Sunetha has compounded issues by lack…read moreof transparency and gross negligence. Our 30 year metal roof was applied seven years ago, due to roof leakage and inadequte ventilation - literally totally occlusive roof - we are now infested with mold growing above our heads. Sunrise has dealt with units, other than ours, with the same problems, due to the same roofer. Sasha has been closed lipped about other complexes facing the same challenges. Knowing but not taking early and appropriate action is GROSS NEGLIGENCE. A forensic insurance investigator has been on the property. The roof is the cause of the damage per 3 professionals. Our board thinks raising our HOA raising our dues is the solution. My dues will be 132% higher than when I bought! These increases have happened/ been proposed in just the last 3 years! Run from this property management company and ELECT an HOA board that is astute, honest and doesn't serve on the board just to service their income property and act as slumlords!

Contacted them via their website about managing my property. A week passed with no response. Phoned…read moretheir office. The woman said she had not seen my inquiry but maybe her associate had. I gave her my contact info plus property address. She promised that her associate would contact me. Two weeks and counting - not a word.

They kept my deposit after leaving my condo spotless. In addition they requested an additional 350…read morefor clean up which I regretfully paid because they claim I owe an additional 800 and sent a collection agency after me. Totally wrong and immoral.

Absolutely horrible. They did nothing. Allowed tenants to bring in chickens and pigs after I…read moreclearly said no animals. They never checked on the property. Terrible Company. I lost a lot of money because of them.

I worked with AREM property management company for over two years…read moreas a board member of Copperhead Camp HOA. AREM has integrity and follows the strict regulations set up by the state to protect HOA's. The office is conveniently located in town with an actual person out front to assist you if you prefer to make payments in person. I would use AREM as my property management company if I ever need such a service.

Extreme Negligence and an Absolutely Horrible Experience…read more If I could give AREM Property Management zero stars, I would. My experience with AREM was not simply a case of poor customer service or a maintenance request taking too long. I spent approximately eight months living in an apartment with serious mold and water-related problems that were not adequately addressed, while having nowhere else to go and no financial means to simply move out. My father and I were essentially stuck living in those conditions because we had no alternative. There were repeated problems with water intrusion and attempts at remediation, yet the underlying issues continued. At one point, the bathroom ceiling leaked again despite previous attempts to address the problem. I documented the conditions, communicated with management, and repeatedly tried to get the situation taken seriously. Instead of being able to simply leave an unsafe living environment, I had to continue paying rent and living there because I could not afford to relocate. Imagine knowing there are serious problems with the place you're living in, wanting desperately to get out, and realizing you literally have nowhere else to go. That is what this situation became. I spent significant amounts of my own money on testing, documentation, temporary solutions, and trying to establish evidence of what was happening. I spent countless hours communicating with management and trying to get the situation resolved. Eventually, I had to seek outside legal assistance just to get help dealing with the situation and obtaining a release from my lease without penalty. And even after everything that happened, I was left dealing with the financial consequences of having paid rent for approximately eight months while living in conditions I believe should never have been allowed to continue. This wasn't a minor maintenance issue. This wasn't a situation where I simply didn't like the way management handled a repair. My father and I were left living in poor conditions for months because we had no practical means of escaping the situation. A property management company has a fundamental responsibility to maintain safe, habitable housing and to respond appropriately when serious water and mold problems are reported. In my experience, AREM failed to meet that responsibility. I have documentation supporting my experience, including photographs, videos, communications, testing records, remediation documentation, and financial records. The most upsetting part is that this could have been handled differently. Problems can happen in any building. What matters is how management responds when those problems become serious. In my experience, AREM's response left my father and me dealing with the consequences for months. I would strongly advise prospective tenants to thoroughly research AREM and specifically ask how they handle serious mold, water intrusion, habitability issues, tenant displacement or inability to relocate, and reimbursement for rent paid during periods when a property cannot reasonably be considered habitable. One star is generous.

My husband and I listed our town home with DPM for many years and we were never happy with Kerry…read moreand her work ethic. Not only was she difficult to get in touch with, (we once waited for over an hour at her office for her to show up to work...in the morning, on a weekday), but she was never friendly or enjoyable to work with. The cleaning service she uses is horrible, and her fee is extremely high, considering the amount of work she actually does. Perhaps we weren't "important" enough for her to actually do the job we were paying her to do, or maybe she just didn't like us; either way, this is a company I would avoid at all costs. We finally ended our relationship with her after my husband discovered that our town home wasn't actually listed anywhere on her website, yet she was still charging us a $50 per month fee to simply do that. She did refund the money, but only after we complained about it (and giving the excuse that she needed "more info", which is bull. She had been responsible for our rental for years and we have proof that the last email sent to her explicitly instructed her to put it up for rent with the information she already had). In today's world a property manager is almost as obsolete as a travel agent, especially one who does nothing but take your money and act rude and unprofessional. She was only consistent with one thing; making us feel like we were putting her out every time we asked her to do anything regarding our rental. If I could give zero stars, I would have. I'm a business owner too, and there's absolutely no way I could stay in business if I treated my customers as badly as Durango Property Management.

The least helpful property management ever! Will not rent to anyone with a certain breed of dog,…read morewhen you ask for information, or suggestions, or that you can obtain liability insurance, and sweet reviews from the vet on your dog. NOTHING! Can't even take the time to give information on another agency, knowing we are new to town. Thanks for nothing!!

Inquired about them managing my rental property. At my request, they provided a copy of their…read morerental agreement. It lacks basic sensible, effective and universal provisions. They said it was fine. I disagree. Took my business elsewhere.

I've worked with Team Pagosa for several years, they are very professional and would highly…read morerecommend them for all of your real estate and rental needs!