Easy, fast, and friendly in all parts of the process. Communicated with my healthcare provider so…read moreno surprises in cost.

Saima, RN at Carrollton Regional Medical Center was my wife post-op Nurse. She took amazing care of…read moremy wife Delhi. She was very very kind and very friendly. 5 Star Rating

Had a CT scan for lower back. Sole tech in the room had no idea how to get me off the table…read moreafterwards since I was unable. She called in a man to help and he had no idea either. I felt my back spasm in pain as they were trying things that didn't work. Neither asked me where my pain was. Since they are obviously not trained for this, they should have fetched a PT (in the same bldg, next door).

MRI Care Quality- technician needs more training in administering MRI…read moreBilling is slow and non-responsive to the customer. Had MRI in April did not recieve my refnd until June 21,205 after mutiple call and emails.

From the moment I walked in, Cynthia's cheerful attitude and helpful nature made the whole process…read morefeel less stressful. The technologist -Ariel was fantastic too, guiding me through each step and ensuring everything went perfectly. I left feeling cared for and reassured--highly recommend this team!

I'm so glad I choose this location. Upon my arrival, I was pleasantly greeted by Cynthia who got…read moremy signed in and registered and walked me through the process. Cynthia was extremely friendly and any anxiety I had was put as ease. The location was nice, clean and calming, and once I was registered I was brought back pretty quickly. The technologist Mary Pat was also very nice and explained the process thoroughly and she was quick and efficient. She advised of how long it would be before my results and I was on my way. I had a good experience and appreciate the ladies who work here, I would highly recommend this location.

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

Five stars! I've had two CT scans here - one with contrast and one without. Both were good…read moreexperiences. I had the same technician both times; I really wish I could remember her name. She was so kind, empathetic, did a great job of explaining what to expect and making sure I was comfortable. Hopefully I won't need more scans but, if I do, I'll ask my doc to refer me here.

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me…read moreback. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you.

I had an MRI and CT performed on two different appointments months apart…read more Completing paper work always an issue with me as 99% questionnaire same as previous visit yet zero,nada previous data provided carried forward. A missed opportunity. The staff is always prompt, courteous and professional.

I had MRA of head and neck done. Upon entering the facility, I was met a very pleasant…read morereceptionist. Who made me feel at ease The Technician that did the procedure was very considerate and made me feel at ease, i am claustrophobic but knowing he was there, I felt relaxed. Thanks to the staff for taking great care of me

Waited over one hour while front desk personnel played cards and joked. Paid premium out of pocket…read morecost to watch staff play cards. Totally unprofessional.

I had a full MRI of my spine in late February, and the radiologist, Dr. Veena Gautam, completely…read moremissed a 5.7 cm calcified mass on my spleen and a 5 mm pancreatic cyst--neither of which were mentioned in the report. Despite the MRI being ordered for spinal stenosis, any competent radiologist should have noted a large, clearly visible lesion. It wasn't until my neurosurgeon took an X-ray that the mass was flagged as concerning, prompting further imaging. Additionally, this facility filed my insurance incorrectly twice, and when I returned, there was no acknowledgment or apology for such a serious oversight. If you need imaging here, I strongly recommend getting a second opinion or requesting a different radiologist to review your scans.

We had an amazing experience at Texas Health. Dr. Gross, the nurses, and the entire staff were…read moreincredible from start to finish. Everyone was kind, attentive, and truly cared about Don and our family. They made a stressful situation so much easier, and we're beyond grateful for the excellent care he received. Thank you for everything. You all are the best! Dr. Gross visited us twice a day while we were in inpatient and updated as well as encouraged us.

Easy for me to give 5 stars for several reasons. Overall the staff, nurses, doctors were first…read moreclass and friendly. They were very careful to follow their checklists and make notes on one's condition. Don't want any surprise on the operating table. My procedure was somewhat elective and not urgent care so no emergency issues. I went one day for getting checked in and simple tests. Back following week for day surgery. A few tips to make the process less painful (ouch!) and less stress. Parking available fronting Parker Road but if full plenty in rear (east side), park and walk through hallway to front. Go to check-in desk first assuming doctor's office has setup appointment. You get a pager which when goes off go to numbered station to be admitted for tests. If there for surgery check-in same place and wait for pre-op nurse to take you into back. IMPORTANT NOTE: if they are going to put you under you must have a patient advocate (spouse, significant other etc) with you to hear/read all the instructions. You will be too doped up to remember or drive home. You will get lots of pre-op and post-op instructions in writing and verbal. Pay attention. While in surgery your patient advocate with be given a pager, visitor wristband and a card with your patient nr. on it. That way the advocate to following the status of patient from pre-op, surgery post-op etc. BTW: after your first check-in the Health Center will send you an email to setup an optional account to communicate with doctor/nurse if needed. The Center posts results there which if you want can be securely forward to another doctor.

Keeping my review very simple the team was very courteous and professional. Additionally the…read moreoverall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

Their medical billing practices can be considered shady at best. They change billing systems…read morefrequently and when they do they reopen accounts and attempt to collect again even if the bill has been paid and the bill collection is in violation of Texas State Law.

(Now called Castle Hills ER)…read more Doctor was condescending and borderline rude. Cannot recommend.