Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

Five stars! I've had two CT scans here - one with contrast and one without. Both were good…read moreexperiences. I had the same technician both times; I really wish I could remember her name. She was so kind, empathetic, did a great job of explaining what to expect and making sure I was comfortable. Hopefully I won't need more scans but, if I do, I'll ask my doc to refer me here.

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Recently had my third Prenuvo scan over the past six years at this facility. After the first scan,…read moreI realized how valuable the analysis was and decided to make it an important part of my preventative care routine with a new scan every two years. I've also had my entire family (including children) get scanned. My experience has always been great and just keeps getting better over the years. The team is very pleasant and professional and the entire experience is easy and painless. I would highly recommend Prenuvo to anyone.

Had a good experience with scheduling the enhanced MRI $3,999 (includes blood work). But the…read morefollow-up was horrendous. No one called me back to schedule a blood draw and follow up appointment to review my imaging results. They really need to work on improving the costumer experience on the backend.

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me…read moreback. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you.

This location is easy to find off Parker & has a large parking area. I've been here a few times and…read moreI'm always impressed on how patient and helpful the girls working here are. You fill out a questionnaire on an iPad before you go to the small waiting room. The changing rooms are clean and have inspiring messages on the walls. They have small lockers to put your shirt in but no loks so don't leave anything of value in them. Most times your appt time is the actual time you are seen-one time they had a machine malfunction so wait was longer but they did come in an explain the issue which I appreciated. The woman running the machines are friendly and kind. It isn't the most comfortable experience so their attitude helps make it bareable. I got my results in 24 hours.

I usually go to the Carrollton location which is great! I had a recall for an abnormal mammogram so…read morehad to go to this location. I was quoted $620 for the exam due to my deductible so I asked for the cash pay price which was $330 which I had sent by quote on email. I also work in healthcare and know we also often offer patients with deductible plans to pay out of pocket for labs or imaging etc to save money. When I arrived for the exam and notified the front desk I was paying out of pocket, she was very nasty and rude and said that wasn't allowed, I tried showing her the email, but she said if I paid out of pocket, I could never use insurance EVER again as long as I came there. Of course they are making this up. We do this for our patients every day

Had a CT scan for lower back. Sole tech in the room had no idea how to get me off the table…read moreafterwards since I was unable. She called in a man to help and he had no idea either. I felt my back spasm in pain as they were trying things that didn't work. Neither asked me where my pain was. Since they are obviously not trained for this, they should have fetched a PT (in the same bldg, next door).

MRI Care Quality- technician needs more training in administering MRI…read moreBilling is slow and non-responsive to the customer. Had MRI in April did not recieve my refnd until June 21,205 after mutiple call and emails.

This review is actually information for all of the people who are currently frustrated with this…read morecompany (as was I a few weeks ago). My doc ordered some tests and I received a bill for thousands of dollars. Since my insurance is pretty great, I knew this was an error. Before I had a chance to figure it out I got a call from CMRE (a collection agency) within a week of receiving the first bill. I was not happy, and I was told by the collection agency that NO insurance had been applied. Now I was pissed. I told the agent which insurance I had and she asked me for their phone # - wait, really? I told her to figure it out and fix it, the end. I tried to call CMRE a few days later for a status and had a really bad connection and was told their phones were down. The whole thing seemed super shady. I brought the bill to my next doctor's appointment and they told me to call Texas Radiology directly at (972) 867-7862. I called and left an angry voicemail and my call was returned promptly. I was told an error with their new system sent all bills straight to collections and I actually owed about $40. She apologized, took my payment and emailed me a receipt. 4 stars for handling it quickly, minus 1 star because the company should have been proactive in reaching out to patients after identifying this issue. Hopefully this helps someone else in the same situation.

How frustrating to deal with this scammy organization. Super unfortunate because we LOVE the…read moredoctors. However, we asked ahead of time and were told they were in network. Months later we are receiving bills saying they are not covered due to being out of network. It is impossible to get anyone to contact us to remedy the situation. I have been calling, messaging, waiting on hold in chat, doing everything possible. They say they will contact within 24hrs but this is a lie. They never contact us back. For as many people that are commenting the same things...we should look into a class action lawsuit. I think there's no way it's legal to have no way to discuss bills.

I loved this office! Dr Miller was amazing and friendly. My son had to have an ingrown toenail…read moreremoved for the second time and Dr Miller made it super easy and pain free. The whole staff was fantastic. And so close to us!

If you are looking for a podiatrist in Carrollton, Dr. Miller is your man! the office is…read moreconveniently located next to Radiant Spa, so you can schedule your wax/threading appointment right before your feet get looked at. Don't forget to celebrate getting both of those chores done by getting a bubble tea at Fruitealicious when you are finished! This is my routine when I come here! I had a Morten's neuroma in my right foot that was causing crippling pain. I had my initial Morten's neuroma tumor removed about 14 years ago, but the pain around the surviving nerves created another one (they call these replacement tumors 'phantom neuromas,' but they are quite real). It was killing me, so I went to see Dr. Miller. The treatment for these lovelies has changed substantially over the past decade. Instead of digging into my foot to remove it, Dr. Miller did a series of shots to deaden the inflamed nerves. I had to get this done for 8 weeks. The shot (directly into the nerve in your foot) hurt like a mutha, but only for a second or two before it was numbed for the next 24 hours. During the numbing, the healing began. It was less painful with every shot. The good news--the crippling pain is gone, and should be forever. Hooray! The bad news, my exercise routine needs to begin again and I've gotten used to be a lazy woman.

This was maybe the easiest and fastest medical office visit in my life…read more Check-in was quick. I filled my paperwork in the night before online. I waited about 4 minutes and was taken back on time. The nurse was great and explained everything and set expectations. I had my scan and I was in and out of the scan in less than 10 minutes.

The phone call to Nancy that assisted me with making the reservation was excellent…read more But once there, none of the front desk ladies were very friendly. But it got worse. The Technician was not at all attentive or understand what customer service is. A simple greeting would be nice, but not here. All communication was short, in a commanding sense, ordering me what to do. Last time I've checked, a simple smile is still free?