I have been seeing Dr Sandknop for over 30 years. All the care my family and I have received from…read morehim and his practice has been excellent. He has always been there to help at some of the most difficult times. Everyone in the office is super caring and helpful. I usually get all my questions answered. The office is clean and comfortable. We rarely have to wait very long to be seen. Again I say how wonderful and caring the staff is...I am glad Dr. Sandknop is my doctor.

I have been a patient of Dr. Les Sandknop for the 40+ years since I first moved to Rockwall, Tx. He…read morehas, without fail, always been there for me, as well as any sick or injured friend or member of my family. All of those experiences were positive. Years ago, when times were much different, I recall that Dr. Sandknop volunteered to provide the required physicals for the Rockwall football team (100+ members) each summer at his own time and expense. This is the type person that you want to safeguard your family's health. Richard Depp Heath, Tx

They messed up the claim and will correct it. They are telling me to pay it or they are submitting…read moreit to credit. The managing of this clinic is ridiculous.

I would first like to note that the majority of 1 star reviews are from people who have only done 1…read moreor 2 Yelps. Competitor or friend of a disgruntled or fired employee would be my first thought. My multiple experiences here, with my elderly mother, have been exceptional. Dr O and all the staff have a been highly efficient and kind. Brief waits, online check-in and most importantly an in depth exam and consultation by an exemplary doctor. Regarding people's insurance hassles, I think that happens with all facilities and all insurance companies, generally speaking. Not really a bad medical issue. More, insurance company standard hassle and errors. My review is legitimate, Dr O is greatness. I wouldn't take my mom anywhere else. Highly recommend this urgent care!

Dr. Fieldsmith and his team give excellent care in a very efficient and caring manner. There name…read moreincludes Rapid Care which is a true definition of the service given. No long wait times but still great attention to their patients needs.

I specifically selected this place because they market themselves as having IV therapy and I was…read morevery dehydrated from a stomach bug. I told the person who answered the phone that before making an appointment. But at the end of the appointment, I was told there was no one present who could administer an IV. I understand doctors do not normally insert IVs but he wasn't capable especially if it's an IV therapy location? I was charged nearly $100 on top of my deductible for a COVID test which I wasn't told before the test was done. I've never been charged that much for a COVID test. Even though I asked about the charge and told him my copay amount, they still overcharged me which wasn't discovered until I asked for an itemized receipt. It took them many hours to issue the partial refund.

I was being treated for Plantar Fasciitis and the staff was very professional. The clinic was clean…read moreand organized and on time for appointments. I got used to other clinics making me wait an hour or more past my appointment time to get into the clinical room and then wait some more. I was pleasantly surprised that was not the case here. The Dr. was not rushing to get out of the room to the next patient, listened to my concerns and offered me options for relief.

My experience with this practice was not pleasant. Dr. Zhao is a good doctor, but you see his PA as…read moremuch or more than you see him. I should have left after my first visit when patients were left standing out in the cold last winter. It was after lunch and the office didn't unlock the doors for 20 minutes after their office opened back up. They said they had an office meeting that ran over. The patients were very upset. I know because I was standing outside with them. I overlooked that, but the first time I tried to call, after what I thought was an error, went unreturned. This was my second visit. The text I received, showed my appointment with Kyle. I tried to call about that, but my calls were not returned. I mentioned that to Dr. Zhao who immediately took notes and had the office manager call to apologize. After more visits, I had a minor surgery that was over $109, 000. Even with insurance, I'll spend the rest of my life trying to pay off. That doesn't include his dr visits or therapy visits. Almost a year rocked on and my last visit was with Dr. Zhao. I purposefully asked to see him for my appointment because I wanted what I thought would be my exit visit to be with him. After the tech took my blood pressure and asked a series of questions, she told me Kyle, the PA, would be in to see me. I told her I made that appointment with Dr. Zhao, and at that point, she said, "Let me see what I can do." I could hear people laughing and talking right outside the door, but no one came to say, "Just a few more minutes" or anything!" After an HOUR in that room, I stuck my head out the door and said, "I've been waiting an hour. Do you know how much longer it's going to be?" The tech said, "You are next." After another 5 minutes, Kyle, the PA came in. He said I'm going to access you and then Dr. Zhao will come. You could tell he was mad. After he did a quick assessment, Dr. Zhao came in. I told him an hour of waiting is too long. He just said, he has Kyle to help with some of the appointments. I told him I understood that because many of my visits had been with Kyle, but I specifically asked for him on the appointment whereI was hoping to have the restrictions lifted. The restrictions were lifted, and I could not wait to leave that office. It seems the price of healthcare is rising but the level of care isn't. Needless to say, I would not recommend this office.

My son had an appointment at the Rockwall office. When we approached the receptionist, they asked…read moreus if our son had vaccination. They declined to see him. It was very embarrassing Infront of everyone. They definitely violated HIPPA.

Please for all things holy. Stop making sick kids wait for an hour to be seen. There is no respect…read morefor the person and their time here. Lots of great practices but are not able to take care of the need.