DO NOT GO TO THIS ER. My 3 year old granddaughter had severe stomach pain and vomiting took her to…read morethe ER and they only did an X-Ray and said she had gas and no other testing was done. Took her back the next day and turns out she had a UTI and Strep, was prescribed meds and never sent them to our pharmacy. Called multiple times the next day and still was not called in. Continued to call the next day spoke with a guy nurse and said he would call it in, still nothing it has been over 48 hours. This facility has no management or charge nurse on site. I pray no body dies because of the incompetence at this ER.

I've been to this ER twice this year, due to the place being closer…read more I rather drive 20-30 mins more than ever stepping foot inside this place again. Back in January I was pregnant and had over 108 fever with horrible symptoms, had to wait 45 minutes in the waiting room while I was hearing the nurses laughing, and complaining about how sleepy they were. After finally getting seen they didn't even want to do an ultrasound nor collect any samples to check if my health was good or the baby's, Left me in a room in pain for 3 -4 hrs just to tell me to drink Tylenol. Left paying over $400 and no solution. So I went to another ER come to find out I had an infection and got prescribed with antibiotics. Fast forward August this year my newborn started chocking once again due to this hospital being the closest one, took my baby's here she was literally purple and struggling to breath waited for about 20 minutes, the nurse took us back so he can just tell us the doctor will be here soon, the doctor didn't show up until 2 hrs later. If I wasn't lagging my baby constantly and keeping an eye out on her. I don't know what would've happened and already being there. This place is very unprofessional, their work ethic is horrible. Working at ER without wanting to actually help patients is beyond irresponsible. Do better.

Tried to schedule a CT scan and was told they did not know my Dr which is a Baylor Dallas Dr and to…read moreCall Baylor Dallas. It made no since to me so I am going to Texas Health Kaufman which was very professional unlike Baylor Terrell.

Ample waiting area in the front and back and big, clean bathrooms available. They're quick to give…read morea germ mask to anyone who walks in coughing to help contain the bugs to the person who already has them. There have radiology and lab work onsite - so you don't have to go to another place as a rule to get work done. Doctors fulfill prescriptions with their laptops and straight to your pharmacy electronically so you don't have to run with an Rx script in your hand to a pharmacy. I wish the seating in the waiting area was more comfortable. When you're sick with a fever and waiting for an hour to go in for your appointment, it would be nice if there were comfortable leather couches instead of those stiff wooden chairs. I am not a fan of the billing here. I will go in, make my copay, then see the doc and leave. Then about 6 weeks later, I'll get some random crazy bill for $300 - or something. Nothing in the bill indicates that your insurance may still cover this - so if you pay it, good-bye money. These are cycle bills - a waste of trees and heart-attacks, because if you just wait a while, turns out your insurance covered most of it - but not always. The doctor I had in Denton several years ago knew how much lab work cost, how much medicine cost and what was covered by insurance. I so appreciated him! I never got surprises. Here, it's like a new surprise every time you visit. I find it very aggravating that the people here don't know how much things are going to cost and they just send you for this or that. I hate having to come in and make a copay just to get a prescription for an anti-fungal - it's not like I'm getting an exam. My other doctor was far more considerate of how much his patients had to spend out of pocket. If it wasn't 160 miles round trip, I'd still be going to my doctor in Denton.

I have had to go there for 3 concerns between my baby and I this past year, and every single time I…read morefeel we are so taken care of and assured. This hospital has such a great staff and I notably recommend this hospital out of any that I've ever been to. One of the concerns was while I was pregnant & extremely terrified of what was going on, and I felt so safe and taken care of. No doubt I trust them with my little baby boy who is my everything. LOVE the staff!! I feel less worried as a new mother knowing they exist!

It wouldn't let me give a zero star review. Worst er took my son here to be seen running high fever…read morebad cough complete inconsolable sat there for over 3 hours waiting to be seen asked how long and all we got told was we don't know. DO NOT TAKE YOUR CHILDREN HERE WORSE THEN GUN BARREL CITY ER

I have to say this is one of the best hospitals I've ever been to. One of the most compassionate…read morehealthcare workers I've ever seen from the start of my stay to end. I was very pleased and I'm very thankful. Thank you for being as compassionate and caring for me in my time of stay it was appreciated. Great nurses , great techs , great doctors , just a great staff all together

Nurses were seen rolling their eyes at the patient. I told them the dr would allow morphine and…read moredilaudid alternating. The nurse before was the one that told us the drugs were to be alternated. After she finally read the notes, she saw where it said it could be alternated. They are not listening to my daughter. She kept telling them the pain was near kidneys. They finally ordered an ultrasound and found a kidney stone. She was in for back surgery. After discovering kidney stone, the floor dr had the nerve to tell her she shouldn't be in pian. DO NOT SEND FAMILY MEMBER HERE!

The recovery room was awesome. The nurse took good care of me and answered every question that I…read moreneeded answered. She was so sweet and caring. I wish I could've got her name, but I was so groggy. The prep nurse getting me ready for surgery was nice but could tell she was tired of her job. She asked to get my son to come in and it took forever. I think she forgot. I finally had to push the nurse button and ask her to get my son. Surgery room was very nice and the people in there were very kind and understanding and patient.

I would got to a vet before I ever returned to this place. I arrived in the ER with super high…read moreblood pressure. I was left alone with no way to call a nurse. I had to pee so bad I could hardly hold it. When I ASKED a young nurse who was busy talking to a young man for assistance to go to the bathroom they god mad. I had to walk to the bathroom on my own with a bp 214 over 110. Then the nurse assigned to me got angry at me for getting up. I am already there for a heart condition and I have to deal with nasty attitudes from nurses that clearly hated their jobs. They kept me overnight which turned into a complete mess. I had critical medication I was on and they gave me the wrong dosages at the wrong times. I am in my 70s and have had 21 surgeries. This was the worst ER I was ever in. I also was a combat medic the military and not oblivious to the challenges they face. I will never return to a Baylor Scott facility under any circumstances. Also the rooms were smelly, looked very dirty and housekeeping lacking. My room had a hazardous wate container thst was overflowing. When the doctor got there, who was quite professional and proper the nurses changed like a light switch. Pretending to suddenly care for my comfort and needs. It was disgusting just bow blatantly they did as little as possible when not supervised. Flirting with the young medic was more important.

Had a calcium heart scan in the radiology departmen. I was told the Results would be sent to my…read moredoctor later the same day. three days later I called. Still nothing. When I contacted the supervisor and complained. still nothing. I never raised my voice to the lady but felt like she didn't forward my results out of spite. My doc finally contacted the department to obtain my results. What an outfit. Cordial but incompetent

CHARLES is so rude and unprofessional. First he came in the room without a badge or any other…read moreidentifiers that would indicate his role. He was dry and impersonal. He said he'd only been a nurse for a month but that's not excuse. He might need to find a new profession. He wouldn't answer questions and every answer was I don't know. When I asked him to repeat what the doctor said to my mom while i was in the bathroom, she was medicated and couldn't remember, he said he doesn't know he was just in the room. He then bright her medication but stated that he was unfamiliar with the medication, it's pronunciation and what it's for. Honestly, it was giving typical racist Hispanic. When we received the bill we were charged for a. CT scan that we did not receive. When questioned about it Charles as well as the registration lady kept placing blame on each other and no one took accountability no removed the charges. I then asked both Charles and the doctor for digital copies of the imaging we PAID for and Charles told us in front of the entire staff that we couldn't have them and that we would have to go contact medical records to receive this. Not to mention my phone charger mysteriously coming up missing after we left the hospital and I called to ask for it because I left it plugged up in the room. Everybody else was a pleasure and extremely professional. EXCEPT for the registration girl and CHARLES. I will be filling a formal complaint in case anyone else has a similar experience.

I have chronic issues (as an US Air Force veteran) so I have had medical emergencies numerous times…read moreand surgeries and been to various hospitals due to these issues. This hospital is the only one I trust to go to and the care is always so amazing with staff going above and beyond. This means so much when having to deal with health issues frequently, which is not pleasant at all but the staff always has amazing attitudes and the care has always been top tier. This hospital needs to be the hiring manager for ALL medical facilities!

This ER is the best I've ever experienced - not that I've always been the patient but I've taken…read moremany others to ERs! At this ER you get fast attention and are treated with a staff that shows much care. The staff of Nurses, Doctor sand Admins that work here are some of the most caring that I've seen in an ER. They diagnosed my calcaneus fracture correctly when another ER initially said my foot probably wasn't broken. Recently I took my niece here after an accident and the Dr stitched her partially amputated finger and then reattached the nail. In a follow up at a hand surgeon she said the Dr in the ER did a great job and she didn't need to do further repairs.

To the Administration of Baylor Scott & White Emergency - Forney,…read more As a new resident of Forney, I am writing to express my deep disappointment regarding the service I received at your emergency room. I arrived at approximately 10:00 PM seeking immediate assistance for a cut that required stitches. Upon arrival, I noticed at least 20 people in the waiting area. The intake staff were unwelcoming, and after receiving a wristband, I was told to wait. I sat for one hour and 45 minutes while actively bleeding, and I overhead several other patients complaining about wait times exceeding three hours. Due to the lack of urgency, I chose to leave and drive 20 minutes to Presbyterian Hospital in Rockwall. I was seen immediately by a pleasant staff with no wait time at all. As a Black person, it is distressing to experience such poor service, which unfortunately aligns with the negative experiences many minorities face at facilities like yours. While Forney is growing rapidly, the current representation of care at Baylor Scott & White is unacceptable for tax-paying citizens. I hope the city considers providing residents with better healthcare options, as your facility failed to provide even basic timely care.

I went to the ER and was sent home with abnormal labs and when I called in to get assistance to…read morefind out why most of my labs were abnormal and they send my home, I was advised to Google my labs! What in the world? Why are you guys so rude and nonchalant about peoples health! This place is the worst ER I have ever been two. Two times now I have been sent home with no help. The last time a doctor called me stating they saw and infections in my lab work and they wanted to send me drugs. But they did not see it until after I left. I went to the ER with intense lower left side cramps. I have a history of ectopic and they ran labs and I am seeing my results online two days after leaving the ER and all labs are abnormal. No one explained anything to me or is willing to help me. Your team are terrible and don't care about human life. Pls if you can avoid going here pls do. Waste of money and time and their healthcare team don't care!