We recently moved away from this office/provider due to ongoing concerns. Most recently, my…read moreyoungest's appointment was canceled without notification. When we arrived for our appointment, the language used took no responsibility. They supposedly could still fit us in, but after over an hour of no one entering our room, doctor or otherwise, we left. I have to assume that when they received the fax to transfer medical records, they canceled our appointments that were supposed to be next month because I saw them in the portal just 3 days ago and now they're gone, again with no notification. I've had other issues with the location and staff as well, so the canceled appointment and wait were the final straw.

We are so sad to be relocating and saying goodbye to Glowworm! This office has been so incredibly…read morekind and thorough for my daughter! They are always willing to go the extra mile and have been her doctor since she was one years old and moved to the area.... The Nurses and the doctor are warm and professional. Always willing to assist! This picture pretty much sums it up!

A family member that I care for has been going to LSCC at Taylor for around 2 years. He has always…read moregone in every 6 months to get blood work and a BP check for refills on his thyroid meds, but more importantly his blood pressure meds. Last visit, end of July. Come November, it was time to call in a refill to the pharmacy. One of his BP meds were denied, but all of the rest were filled. He called LSCC at Taylor and was told he'd have to come in for a 3 month check. He couldn't do it. It had not been planned for and his copay was $50 for the office visit. The charge nurse got on the phone. He asked for a few BP pills to get him through until he could get in. No. Not without an appointment. Then she proceeded to lecture him that he had done this to himself. His poor lifestyle had put him in this position and now he'd just have to deal with the consequences. And yes.. I overheard this conversation, so I know what was said. All I can say is.. WHAT THE HECK?? Since when does a nurse have any authority to scold a patient about his lifestyle (that she has no clue of) when he needs BP medicine to avoid having a stroke? Well, he ended up going without that medication for a week until he could get into a doctor. His BP stayed at a steady 165/110. Finally, he was able to get in and be seen (at another doctor). This doctor was furious. He had to be given a pill immediately, in the office, to try to bring the pressure down quickly. Medication needed to be adjusted, a new one added, and we are really lucky that something terrible didn't result, like a stroke. The doctor stated that he'd been fighting with some nurses over the very same thing, and he'd had a few patients who were diabetics that ended up in the hospital because the nurse wouldn't authorize an insulin refill. This was right from the mouth of the doctor! So, when you are considering LSCC in Taylor.. you might want to rethink. I know people have circumstances where they cannot afford to go just anywhere, but when you're paying a $50 copay anyway.. it seems a bit like they are just trying to get some cash out of you. Change the rules without notice.. let people run out of meds, and risk their heath. And a charge nurse who has a God complex. It is one thing to refuse a refill for a narcotic, or something addictive, it's another to change the rules up and not give someone medication that they need to live. You should be ashamed.

There appointment system takes an inordinate amount of time as you have to go through a 1-877 # to…read moreget through, then a series of automated questions which takes approx. 5 min, then you hold only to be told they are busy but will phone you back if wish. Maybe they should lead with that. My reason for calling was verify an appointment made over 3 weeks ago. The intake person said they would be emailing me some forms to complete and appointment verification but that NEVER happened and my appointment was coming up. It shouldn't be this difficult. I think this organization needs to reorganize and do something different. Customer service is not their strong suit.

Amazing care. Emily (the medical assistant) was incredibly sweet and professional. I have an 11…read moreyear old, 9 year old, and newborn that are all patients here and have been their entire lives. Not. One. Bad. Experience. Strongly recommend.

Can't say enough good things about this place! We absolutely adore Dr. Oey - she's amazing with our…read moredaughter.

Dr Esparza is great if you are tired of seeing doctors that act like they are running a business…read morerather than a medical practice. She doesn't try to up-sell you on crap you don't need and does thorough examinations. She's nice, asks questions and gives advice in just the right amount - not too overwhelming, not cheesy and she's not cold. The office is like an old converted house, so don't expect shiny new tile and perfectly applied paint. It's clean and in good condition, but it's not going to be winning any interior design awards any time soon. The appointments I've had are always on time or very close to my appointment time and her medical assistants are nice and personable. The receptionist is very nice as well and happy to work you in when you're feeling particularly crappy. They do not call prescriptions into Walgreens as they've apparently had issues with accuracy, so don't expect them to call yours in if Walgreens is your pharmacy. But, since they do it for a good reason, I have no problem with this.

Dr Esparza provides such excellent care. She is always kind & attentive at all of my visits. Takes…read moretime to listen to my concerns & find the causes. I appreciate her extra time & care!

ARC Hutto is my go to clinic for the entire family. Special shout out to Dr. Ghosh for being an…read moreextremely patient and taking the time to explain things. Really appreciate the staff and doctors at ARC Hutto.

Friendly quality care. The doctor was exceptional, and the receptionist was very nice and the nurse…read morewas very attentive.

My experience at this office has been extremely disappointing and, frankly, upsetting. When I first…read morestarted seeing Elda Villarreal, the care began on an okay note, as expected for a new patient. However, over time her attitude completely changed. I went from feeling like a patient to feeling like an inconvenience as if my presence alone was a bother. The visits became rushed, cold, and dismissive. It felt less like a doctor's office and more like a low-level clinic where patients are pushed through with minimal care. What makes this even more frustrating is that this treatment had nothing to do with insurance I carry two insurance plans, yet the quality of care was still poor. I was dealing with real and ongoing health issues, including high blood pressure, pre-diabetes, and other concerns, and there was little to no urgency, follow-up, or concern shown. Appointments were spaced months apart, leaving me no choice but to seek care online just to manage my health. After filing a complaint with Lone Star Circle of Care, I was persuaded to give them another chance and was reassigned to Dr. Sabu. Unfortunately, that visit was worse than the first experience. I arrived 15 minutes early, was taken to the back within that time, and then left sitting in an exam room for over an hour. During that time, I witnessed another patient visibly upset after waiting an hour just to receive a simple prescription and school note something that should never take that long. Despite being reassured by staff that Dr. Sabu would be right in, she never came in at all. I eventually walked out without being seen. To add insult to injury, I was later charged for a visit that never happened. That alone speaks volumes. I can't comment on Dr. Sabu's bedside manner because there was none she simply did not show up. If this office operates as a clinic, patients deserve to be told upfront. I went in expecting a professional medical practice and instead felt ignored, dismissed, and disrespected. I would never recommend receiving primary care here. The only reason I still step foot in this building is because of my psychiatrist, who is the complete opposite compassionate, attentive, and truly invested in patient care. Without her, I would have left this practice entirely.

I remember reading the poor reviews on Google (2.4 stars, 15 reviews) and Yellow Pages (1 star, 4…read morereviews) and thinking, "Maybe they've changed. They're so close! So convenient! It'll be fiiine." I know others have had various issues with this place, but it was the billing department that got me. They kept trying to charge my old insurance well after a year of switching and me informing them of the change numerous times. They eventually stopped asking and billed me smaller amounts in the mail here and there, so I assumed they had finally gotten it right. But at the end of the year, they sent me two HUGE bills completely out of the blue. I sent them a message asking about it, and they pointedly replied that they had been sending bills about it for a while and implied that I had just been evading payment while continuing to rack up free doctor's visits over the course of about 18 months. When I asked why no one had called me, messaged me, or simply talked to me in person at the clinic about my owing well over a thousand dollars from visits going back over a year, they got very defensive and told me that no one at Dell Children's "does that." They also insisted that because they had my credit card on file, I was aware of the balance, regardless of them billing me or not. Anyway, after the headache of getting that squared away, I contacted the administration so they could have a chance to rectify the billing department's issues. To this day, I haven't received any sort of response from them, but I was recently informed the billing department was sending me to collections. I had to wait on hold for 45 minutes, as I did every time I called Dell Children's, for them to tell me that I did not, in fact, have a balance for them to send to collections. So, I guess what I'm saying is it was not fine. Update: They sent me a weird, incomprehensible bill that states I am late on some payments and owed money on others. It has no relation to my actual visits. Additionally, the space indicating how much to send was left blank. At this point, I'd rather deal with the credit agencies than these people. Weird "bill" should help with that.

A Mobile Pediatritian, I promise it's real, this isn't a dream. I thought the times of house calls…read morewere long over but I've found now that's untrue. We called at 4:15, it's just after 5pm, he has already been here and gone. He was very thorough and listened attentively. I walked out of my house and into the clinic in my slippers, didn't even have to get dressed or load up all the kids so that alone was amazing. He said he goes within like a 30 mile radius of SouthEast Round Rock which I thought would be super helpful for others to know. The price was extremely fair in my opinion, we paid $70 for the visit and $10 for an oxygen monitor piece, so $80 and I didn't have to go anywhere!!! He even called in the Rx before he pulled out. I love that I saved myself probably 1-2 hours of driving and waiting in an office full of other sick people. I loved how clean the RV/Clinic was and loved how nice Dr. Herrera was. Overall I'm very impressed and will for sure use this service again! Services like this can only exist if people use them, I know there is the need for them so PLEASE spread the word!!! I never want to go to a doctors office with a sick child ever again.

Quality care & compassion that comes to you. Can't ask for more than that! Dr. Larry is kind,…read moreprofessional & efficient. Highly recommend.

I've been a patient of ARC for many years & have been coming to this ARC Kelly Lane location since…read moreit opened up in 2019, whenever I'm not able to get an appt w/ my primary doctor at my usual ARC location. I love the convenience of getting an appt right away & usually this Kelly Lane ARC location will have available appts. They do offer flu & Covid shots. The office is clean & front staff are always friendly & helpful. Till next time.. Rebecca

The doctors listed on their website are not accurate. "NOREEN VALLA, MD" was listed on my insurance…read morebut when I called she wasn't there. So I asked if they could book me for a routine physical with any doctor and they said it would be a 4 month wait. For a physical that takes 30 minutes.

I've taken both kids here couple times and am happy with the quality of care. The staff is nice and…read morehospitable. We are offered water and snacks when it takes awhile. Sometimes it is a quick visit. It just depends on how many patients they have at the time. I do appreciate that no matter what they will stay and patiently answery questions or even when hearing my kids share their symptoms. After reading the negative reviews, I was hesitant to take my kids here but after hearing a personal account from a friend I decided to give them a try and so glad I did! I highly recommend!

This place is the worst. They offer scheduled visits but we always wait at least 90 minutes if not…read morelonger after our scheduled times. The nurses are incredibly rude and the front desk manager vapes at the nurses station outside of the kid's rooms. Unacceptable. We just gave up and left.