Fantastic location! Located in the heart of downtown Birmingham, there are lots of great shops and…read morerestaurants in walking distance. The hotel is very chic, artsy, and feels luxurious. The staff is very kind and helpful. It's such a beautiful hotel! I love all the modern decor and artwork. Whenever I enter the lobby I feel so happy. The ambiance is bright and beautiful. So much natural light. Excellent bar and restaurants! High quality food and beverages.

We had amazing time. We had a time. The tea was exquisite. We enjoyed it highly, the service was…read moresub par. It took forever to get started but once we got started it was divine

Worst hotel experience ever. While waiting to check in, I…read moreheard a customer voicing all of her complaints to the front desk and I thought she was crazy. Turns out she wasn't. I should've known something was up when they asked for $100 security deposit, I have never in my life paid a security deposit at a hotel. The elevator and hallways were a mess and gave a sleazy Motel vibe. However, they are under construction, and I figured it would be better when I got to the room. Wrong, first of all we reserved a two bedroom suite with a king and two queens. We were given a two bedroom suite with a king and a queen. Looking around, there was debris left on the floor from the previous guests. But what took the cake was the headboard of my room. I cannot tell you how disgusted I was when I saw what I suspect was sperm smeared all over the headboard. The sheets were dirty with stains and there were more signs of bodily fluids on the shower curtain. I was beyond disgusted. On my way back down to the check-in, there was a group of girls getting off the elevator who looked around and stated that the hotel looked like it was used for sex trafficking. When I made it to the front desk, the worker was extremely apologetic and offered me either a late checkout or another room. I wanted to state neither, but I booked the room under a deal online that was nonrefundable. I told her I would take a new room. The new room was a little cleaner and appeared to be without bodily fluids. However, it still was not the room we booked with one king and two queen beds, and it still had debris all over the floor. It was a horrible night, I could not believe I booked a room at this place. My comfort level was at -50.I placed a chair under the door for extra security and slept on top of the blankets of my bed. I was asked if I wanted to speak to the manager and I stated yes and waited at the front desk, but she did not come down. I left my name and phone number requesting a call and they assured me she would call me right away. However, I did not hear from her that day. I made a call to her the next day at which times she apologized and offered me a room upgrade if I stayed at her location again. Which was laughable at best. I will never stay at one of these properties ever again in my life. I called corporate and filed a complaint and I am currently waiting for a determination. Also, just a heads up that hundred dollar security deposit can take up to three- seven days to be returned.

I was terrified to stay here. When you walk in it looks nice, then the horror begins. You walk over…read moreto the janky a*s elevator that looks like it's from 1843 you take that up to the second floor. Immediately when you walk out of the elevator the walls in the hallway are COVERED in black mold, the trim looks like it's deteriorating, the carpet is disgusting and there are holes in the walls. I felt nothing but uncomfortable during my stay. PLEASE don't stay here, ESPECIALLY if you have children. Looks like a place where sex trafficking would take place. I beg you PLEASE do not stay here.

Solid hotel. Stayed here for a wedding. Was able to check in early around 2. They are responsive on…read morethe phones. Gym and breakfast are small but that is expected. Free parking.

Great hotel. Would stay here again…read more Check-in was super easy and took only a couple minutes, very friendly guy at the front desk. Got a double room, which was large, about standard size for American hotel rooms with two beds. The hotel is right on a busy road (Highway 1 / Woodward Avenue) but the windows are well-insulated and the road isn't as busy at night, so it was actually pretty quiet at night. Internet was fast and easy to connect. Shower and beds were comfortable. They have Dove branded shampoo, conditioner, body wash, hand wash and lotion, which I far prefer over typical hotel toiletry products. Breakfast was tasty, with lots of options: pancakes, scrambled eggs, egg white omelettes, pork sausage, sausage gravy, biscuits, roasted potatoes, cinnamon rolls, oatmeal, toast, bagels, english muffins, pastries, jam, butter, cream cheese, hard boiled eggs, cereal, yogurt, milk, soy milk, apples, bananas, oranges. I think these options are standard for Holiday Inn Express. The pancakes were a bit thin and rubbery (makes sense, since they literally come out of a machine), but the rest of the hot food was quite good. The coffee machines grind the coffee fresh for each cup. There was a woman cleaning the breakfast area who kept it spotless. Breakfast is available from 6am-10am. It's great that breakfast ends late, but they were out of scrambled eggs and cinnamon rolls at 9:45am, so get there early if you want the full selection. There are trays provided so that you can bring breakfast up to your room. Asked for late check-out and got 1pm, very much appreciated!

Checked into this hotel on 6-19-26 for one night for the royal oak gone country bar crawl, not…read moreusually a motel person, but the photos online showed a nice renovated place to go and the courtyard with the bar sparked me and my boyfriends interest, and also we got a discount on a room with our bar crawl tickets. Upon arrival to the room I was quickly proven wrong, it seems our room was not cleaned before us. There was a random pill on the chair (not sure how you miss a light blue pill on a black chair) that really made me uncomfortable. Next I opened one of the drawers and there was a pair of socks, a tank top, a bandana and a magazine, very disturbing. But wait there was also blonde hair all over the bench, I felt really grossed out by this experience so we went down to the front desk and asked for a refund and went to the Hyatt house on Woodward.

It was fine. We paid $200 for a double for one night which was a bit steep but it was near the…read moreconcert venue. It truly is a hotel which had been remodeled with the drive up feature. The rooms are ok, they will not feel luxurious. They are going to feel like an old motel that was run down and they put on a new coat of paint and a new window AC unit. The bed was ok comfort wise. For breakfast they set out coffee, bagels and danishes in the main office. We went elsewhere as this wasn't really going to be enough for what we wanted. I dislike that they make you download a key card app to use to open your door. It was very slow and took several seconds each time. The day of checkout it decided to stop working and they revealed they had key cards they can also give you (which I would have preferred as my friend was unable to put the key app on her phone). Maybe they should offer the room key and if you fail to return it then charge a fee, if it's such a cost issue. Something else that didn't sit right with me was after we checked out via the room key app, they left us the availability to leave an optional tip for housekeeping. We've already paid $200 to stay in a glorified motel, pay your staff enough that you aren't asking for more money. At lease the surrounding area is nice and walkable. I wouldn't mind staying here again if I had to, for a much better price. But if I ever come back to the area I will probably check somewhere else out instead like a more traditional hotel with better amenities.

I had a wonderful stay at Homewood Suites by Hilton Novi Detroit. The hotel was exceptionally clean…read morefrom the lobby to the suite, and everything felt fresh and well maintained. The suite was spacious, comfortable, and thoughtfully equipped with everything needed for a relaxing stay, including a well-stocked kitchenette and plenty of room to unwind. The amenities were excellent, especially the complimentary breakfast, fitness center, and convenient common areas. Every member of the staff was friendly, welcoming, and eager to help, making the entire experience even more enjoyable. Overall, this hotel exceeded my expectations with its cleanliness, comfortable accommodations, great amenities, and outstanding customer service. I would definitely stay here again and highly recommend it to anyone visiting the Novi/Detroit area. The one hiccup was that the housekeeping is every other day which is fine but it does not happen on Sundays ! It would be appreciated if this is mentioned at check in or posted in the room.

Two of my coworkers and I stayed here under three separate reservations. When we checked in, the…read morefront desk clerk, Damon, was not welcoming at all after we had to holler into the back room when the desk was empty. Additionally he spoke so fast and so under his breath that he had to repeat literally everything. I have no idea when breakfast is or what the wifi access is because he didn't tell us. One of my colleagues's reservation was not in the system. My other colleagues's lock on the door was broken and had to get a different room after he had already unpacked his luggage. Absolutely no apology or empathy at all. The parking lot was horribly icy and I slipped. The room itself was very nice. Very well-appointed (plates, cookware, etc.) and clean. Room: 4 stars (why do hotel curtains never close all the way?!?) and the air conditioner/ heater sounds like a DC-9. Customer service: -10

I didn't expect to like this hotel as much as I did. The staff was very friendly and courteous and…read morethe room had a pleasant scent throughout, even the bathroom. The accommodations are actually studio-style rooms equipped with a full kitchenette, including cookware, microwave, toaster, dishwasher and more. They also offer complimentary washers and dryers though detergent is not provided although they have that for purchase. There were a few hiccups during my stay. On the first morning I requested a light bulb for a lamp that didn't have one. After waiting an hour with no delivery I left for the day. When I returned that evening I found a bulb in my room but it was the wrong type, it had metal prongs instead of the required twist base. I had to call again before receiving the correct one. On the third night of my four night stay my door suddenly became difficult to lock. It took several attempts and breaks to finally get it secured which was concerning because I hadn't experienced any issues with it the first two nights. The hotel has a lot to offer but some attention to detail and maintenance would go a long way in improving the guest experience.

Pretty new facility, so it looks nice and clean on presentation. When we arrived (party of three…read morefor a 2 queen room), room was clean but oddly only had one towel set. Front office happily gave more, but they looks used and dingy. Had I not seen him pull them from the folded piles, I'd question if they had been washed. Plenty of parking. Well located, many places to walk or within a close drive. Sadly no breakfast.

Nice hotel. Great for a business stay or if you're in the area for something else. Stayed here…read moreone night so we didn't have a long drive home after a wedding. Room was clean and modern. Parking was easy. Breakfast was good.

Well, part of our group was in a handicap room, which was challenging at best. Not nearly enough…read moretowels, and when we asked, were told to come downstairs to get them. Then the woman was so rude. She also told us that rooms were only cleaned every 3 days, so our rooms were never freshened. No waste basket in bathroom. A shining light was the wonderful woman who manned the breakfast area. Delightful!

The location is very convenient for someone who has rotation at Beaumont Hospital - Farmington…read moreHills (formerly known as Botsford Hospital) as the motel is right across the street from the entrance of the hospital. The parking lot is also very convenient. You can park your car right in front of your room. Each room has bathroom, fridge, microwave, air conditioner, and TV. Towels are in bathroom. If you needs something else, you can ask the staff. He's very friendly.

This place is beautiful everything you want when you get a room for clean microwave and…read morerefrigerator and the bathroom is so nice glass sliding doors they really thought about everything to make your stay here rather it's a overnight stay or for however you need it very comfortable my husband and I stayed there overnight and it was great we will be back if you need a room this is the place to come and the price is great.