My experience was not that great.
I had learned about BS Spa via online.
I figured I would drop in when I am in the area and inquire about services.
I dropped in on a Tuesday morning and was greeted by two staff members.
I had learned about Zoe from the reviews and I had asked for her BUT I WAS TOLD THAT SHE WOULD NOT BE IN FOR THE DAY.
But I could try the other girl, she is good.
The staff could barely understand my other questions and they phoned Zoe through FaceTime and I was able to communicate with her.
Through Zoe, I agreed to pay for the 3 Red Light Therapy 20 minute sessions and a 1HR massage.
I asked Zoe if it was OK to try the Red Light Sauna that day and if I like the sauna, can I use all 3 sessions for Sauna instead of the RL Table.
Zoe confirmed that I could indeed choose either services no problem.
Also, Zoe recommended the massage first and then the sauna.
And so it went, the massage was good, and the sauna was not.
After 12 minutes, the temperature would not rise above 93F.
It was warmer in the massage room!
I had to step out and find the therapist in front, to ask if the temp could be raised.
TO MY SURPRISE, I FOUND ZOE STANDING THERE (CONFUSING?).
She explained that the sauna temperature could not be raised above 93F. And so I asked if I could switch to the Red Light Table instead. She assured me that it was fine.
And so I ended my session with 20 mins RL Therapy and upon leaving, I paid for my services ( including the next 2 RL therapy sessions). Zoe took my info and marked a ledger as proof of payment and services rendered.
I returned 5 days later and was greeted by a lady (not in uniform).
I explained that I was there for round 2ND RL Therapy, that I had purchased the 3 package deal with Zoe a few days before.
Her response was perplexed not seeming to understand and so she phoned Zoe.
She passed the cellphone to me and I spoke with Zoe.
Zoe indeed recognized me and explained to the lady in Chinese language that I was good to go for round 2. She hung up.
To my surprise, the lady still seemed apprehensive, confused?
She asked me 'no massage!?'
Of which I responded 'NO massage!'
She muttered something in her language in annoyance, and signaled for me to come to the RL table room.
She turned the machine on and timer before I could undress, and luckily, I noticed the display because she programmed it for 15 mins (not 20 mins) and she dimmed the red lighting to make it less effective.
I explained to her several times that I had paid for 20 mins and asked if she can increase the brightness of the lighting.
She begrudgingly did so and she left the room.
I undressed and went in the table.
I was so annoyed that I couldn't hardly relax and enjoy my experience.
Finally, for my 3rd and final session (1 week later).
I called on a Tuesday morning and I asked if Zoe would be in that day.
I figured I would get a 1HR massage with her and my final RL therapy.
I was told by a sweet sounding voice (which sounded a lot like Zoe) that she was indeed working that day, and I was asked what time I would be coming.
I informed her that I could be there in a couple of hours of which she responded that it was fine.
And so I arrived there in the early afternoon from Brooklyn, and I walked in to BS Spa to be greeted by the same lady (not in uniform) from my 2nd RLT session fiasco.
I announced that I had called earlier for a massage session with Zoe and was I told to come by, that she was working that day. Also, that I would like to have the 3rd RLT session of which I had paid in advance.
She informed me that Zoe was not in that day (WTF?) and I could try other girl.
I explained that I would just do the RL Therapy final session and be done with.
This time, her response was delayed (she kept fidgeting with her phone) and told me to sit and wait of few minutes. Then she disappeared into one of the rooms.
I waited.....and waited.... some more and there was no sign of the lady.
Eventually, the other therapist appeared who had finished with a customer.
I waited for her to finalize transactions with the customer and as she was making her way back to one of the rooms, I had to remind her that I was waiting and how long will the wait be for me to get RL Therapy.
She then attended to me, she showed me to the RL Table room.
She seemed to not understand how to operate the machine and she Face Timed (MIA) Zoe.
Zoe instructed her but I noticed she had prompted the screen on the machine for 15 mins with dim lighting.
After much hoopla and back and forth calls with Zoe instructing her, she managed to get it right somewhat (I noticed the lights weren't as bright as my 1st session) and I went in the table.
When I was done, I walked out and made my peace with BS Spa. read more
