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    Bayside Ford

    2.2 (18 reviews)
    Open 8:00 am - 8:00 pm
    Updated 1 week ago

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    BEST experience we've ever had purchasing a new vehicle! Tyler Madison was our salesperson, and he was extremely knowledgeable and never pushed us toward anything we didn't want. We were in and out within 2 hours!

    We recently purchased a brand new 2023 Shelby F-150 from Bayside, and had it shipped sight-unseen from Virginia to Las Vegas, NV. It arrived with clearcoat damage (embedded water spots) on the top of the vehicle's fiberglass tonneau cover. I tried to clean it off myself using a clay bar and different cleaning agents, but to no avail. We took it to a local auto shop and had them try to buff it out, but it did not work ($200 out of pocket for no results). I immediately contacted Bayside Ford and began a chain of communication about the damage. They denied responsibility, and told us to take it to the local Ford dealership for "paint warranty" coverage. We took it to THREE local dealerships... all three looked inspected the damage, all three contacted the Ford Warranty department, and all three were denied, claiming that the damage wasn't a factory defect, but instead due to negligence on the part of the selling dealership (Bayside Ford). I once again contacted Bayside Ford, and essentially got a "not our problem" response. After some arguing back and forth, I finally got them to agree to repair the vehicle. I went and got an ESTIMATE to repair... $487. They agreed to reimburse me once the repairs were complete. Fast forward to today: We dropped the vehicle off at the Ford-recommemded body shop for repairs. Shortly after, we were informed that the damage was not just on the tonneau cover, but also on the entire roof of the vehicle as well, which had not been included in the original quote. The revised estimate is going to be an additional $600 to repair. I reached out to my contact (sales manager, Dustin) at Bayside once again and informed them of the extra cost. He point-blank said they would not cover anything above the original estimate ($487), and that anything additional, I would need to cover myself. This is truly unbelievable that this dealership would sell a $130k vehicle to someone, damaged, and then make it so difficult to get resolution. They acted like it's my fault and that it's my responsibility that my vehicle arrived in damaged condition. I would advise that everyone stay FAR AWAY from this dealership, as they will not accept responsibility for their own faults. While I'm all the way across the country, and unlikely to use this dealership again, the company I work for has several thousand employees in the Maryland/Virginia/DC area, and I will be sharing my story across several platforms. At this point, they can keep their money. We have been fighting for 2 weeks, and It's just been a complete slap in the face. They took an exciting experience for us and turned it into a gut-wrenching, sour moment. Worst car buying experience of my entire life.

    Spent 7 min on this call. This is their phone number. Check your call records Bayside Ford.

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    3 years ago

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    15 days ago

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    2 years ago

    Service writer was out and out rude. You pay extra to use a credit card. What happened to the complimentary donuts?

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    3 years ago

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    4 years ago

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    4 years ago

    Horrible customer service. Sent multiple emails with no response. It has been over a month now and still no follow up.

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    5 years ago

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    610 Ultimate Autos

    610 Ultimate Autos

    (18 reviews)

    Marcos sold me a car in May of 2021 that appeared to be good but as soon as I got it home in DC the…read morecheck engine light came on. After Audi of Bethesda Dealership did a $900 diagnostic because it's a Audi hybrid I was told the engine would have to be taken out and the timing chain would need to be replaced which is a $9000 repair. The warranty I bought through my credit union would not repair because I only had the car for a few days and it didn't have at least 500 miles on it. Resultingly the credit union returned my $3000 I paid for the warranty. I reached out to Marcos and wanted to return the car to but he would not take it back. I guess that what I get for paying for the car outright. Marcos owns an electric car which he mentioned to me and that he is saavy with reprogramming computers in cars. Thus, I believe he tinkered with this vehicle computer to get it sold before the engine light came on. Marco referred me to an "Audi Specialist" in Manassas who gave me false information about the car but not before he sqeezed me out of $1200 in repairs. He claimed he fixed the problem and turned off the check engine light so I could drive it the 500 miles for a warranty to fix the problem. BIG FAT LIE!!! Once I got a warranty with Car Shield and the 500 or so miles, I took it to the dealer again and got the same diagnostic. I contacted Car Shield after I put it back in Audi of Arlington and they came in with a forensic engine specialist that put cameras through the engine to prove they were not responsible for the issue. According to the computer it was able to provide a freeze frame of the actual time and date of the original check engine light after I got the car and of course it was before Car Shield warranty was obtained. I was stuck with a car that needed fixing so I took it to another Audi repair shop in Pasadena, Md that offered to fix it for $3600. That did not happen!! He made so many excuses such as my dog died, Covid issues, parts stuck on ships in the ocean from Germany, blah blah blah. The car left his shop worse than it came in. To sum it the horrible experience Marcos sold me a lemon and I would never do business with him again.....The saga continues. please see Criswell Audi of Annapolis and Paul's Automotive for the remainder of this dumpster fire of a story.....

    Nothing but great prices and even better service. I found exactly what I wanted with no hassle!…read moreMarcos and the team are professionals in this business. Keep up the good work!

    The Used Car Factory

    The Used Car Factory

    (23 reviews)

    I purchased this showroom 2016 Dodge Charger 392 back in December. I've waited to post just in case…read morethere were issues and I must say.... Things have been AMAZING!!! There is a guy named Brian who I believe assisted me with the financing. No haggle, no issues, actuality called me to keep me updated on progress with the numbers. I didn't feel hounded by the dealership.... They allowed me time to make the best decision I could based on what they could offer. They were realistic about what they could do about any issue I found with the car (extremely minor) and their service department was actually very customer service oriented when I asked about changing the brakes pads. For Charger owners, if you know, you know haha!!! I'm coming up on my first oil change soon and looking forward to seeing the people there. This was the first time I purchased a car off the showroom floor!!! I took a wild excited picture that day in December. Best Christmas gift to myself EVER!!!!! SEE YOU ON THE ROAD!!!!

    This place is a total scam and the people that work there are absolutely nuts. Bought a ca4 for…read more$20,000. My son noted the sun roof didn't work and they agreed to fix it. Then they changed their mind and offered us $1,000. They originally said it would cost $5,000 to fix the sun roof We got ahold of a few lawyers who said it was a "conflict of interest" for them to help us. So, my son and ex went to get the car as is. They would not give us the $1,000 so my son raised his voice and said something about their integrity to which they called the police. Then my ex got upset and yelled at the cops and they dragged him and put him in cuffs. For what. They should lose their job. My ex was hurt- having had shoulder surgery a few weeks ago. Don't get involved with these lying sacks of shit. They are very low individuals

    Waldorf’s Ford of La Plata

    Waldorf’s Ford of La Plata

    (4 reviews)

    This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both…read morelocations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerability. Long story short I went to Waldorf Ford and picked out a car. I had been in a car accident and received money from the Insurance company and obtained a car loan from the credit union. Waldorf Ford told me that I couldn't have what I wanted because the price I was offering was too low. So I went to Laplata Ford, they were welcoming and agreed to my offered price. I noticed there were scratches on the car and it also needed tires. The manager agreed to take care of this, in the coming days. The only thing replaced were the tires. Approximately 20 days after I had the car, I got a call from the LaPlata accounting office of the dealership stating that I owe $14,000. I told her no, I had paid everything in full. Then she proceeded to call me the next week stating that I need to pay the money that I owed them or return the car. The young man who processed my paperwork had subtracted $14,000, twice on my paperwork. I told her that I would be returning the car on Friday afternoon. I returned the car, thinking that I would get my money back and the accounting department would pay off my loan in an expeditious manner. After all, we paid them the same day.   Today, Oct 16, 2024, I have not received any money or credit for my car loan. This is unacceptable and unprofessional customer service. I would advise anyone looking to buy a car to do your research and stay away from these incompetent and inefficient group of crooks.

    Coming from a dealership background and although have not purchased a vehicle from here, I'd have…read moreto say that the staff here is remarkable. My situation was more than a challenge but all involved went and are way above and beyond my expectations. Deonte mad kudos to you. Zack....lol. Mike and Finance 5 stars. Customer service and knowledge is key. E350 or A4Quattro

    Select Auto Imports - 18 C43 AMG

    Select Auto Imports

    (51 reviews)

    This is my second time shopping at Select Auto Imports! I worked with Naser to find the right car…read morefor me. I walked in knowing I wanted the Mercedes GLE 53 AMG Coupe. He was extremely knowledgeable and listened to my wants and needs. He didn't pressure me into anything and even offered me to look at cheaper cars that would be closer to the monthly payments I was looking for. But no surprise that I ended up falling in love with the Mercedes GLE 53 AMG coupe! I really like that they don't let people test drive most of their vehicles. They take business seriously and don't stress over losing sales bc the service and cars speak for themselves! The paperwork and overall process didn't take long either as most dealerships do. The process was easy and they walked me through it with no rush making sure I understood everything. Even helped me transfer my insurance policy! The dealership is so beautiful too. They have a wide range of rare and typical luxury vehicles. Everyone is so friendly there and it's nice to see that they all get along and crack jokes. It seems like a wonderful environment for the employees and patrons. Thank you Naser and both Mikes for helping me find such a beautiful car with amazing performance!!

    After 14 years with my Nissan Altima, it was finally time to upgrade. My fiancé already had an…read moreexcellent experience with Murad at Select Auto Imports with his Mercedes E300 in 2022. Shopped around with other local dealerships but no one compared to the genuine, honest communication we received from Murad. The finance department was fair, efficient and transparent as well. I was able to find the perfect pre-owned vehicle for me -- an Audi Q5. I'm beyond appreciative for the professionalism and sincerity I received during this process. Thanks again Select Auto! Looking forward to our continued business!

    Bayside Ford - car_dealers - Updated June 2026

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