BJ was very helpful in my search for a new vehicle replacement. Customer Service was over and above what you would normally receive from a Dealership. read more

DON'T, DON'T, DON'T SPEND YOUR HARD-EARNED MONEY AT THESE BAYSIDE DEALERSHIPS . They can certainly make you feel great while setting you up for failure. The owner is more worried about power and money! Bought a brand-new vehicle last December 2025 , March 2026 (3 months) catastrophic engine failure this dealership was well aware of this problem as well as GM. From friendly to turning their backs, I was told nothing they can do after they took almost $100,000. of my money. Do your homework before buying anything from these people!!!! read more

So I have been wanting to update to a larger SUV for my family because our Ford F150 isn't big enough for 2 car seats and a few passengers. We used to have a Land Cruiser that I absolutely LOVED and I wanted to check out the new ones. Welp my husband decided to go check out our closest dealership and see if he could see the newest ones and this time look in the trunk. We previously went to Waldorf Toyota and had the worst experience with a lazy salesman who didn't even want to get a key to show us how much room was in the trunk of a vehicle they had on the lot so coming to this dealership he had quite the opposite experience!! Hubby met Jason who was pretty awesome giving him all the details on a few different SUV's. He showed him all of the bells and whistles and answered all of his questions. He impressed hubby so much with one particular vehicle he purchased it right then and there without even telling me! The price was unbelievably ridiculous and he even got a 10 year warranty. Yesterday hubby said he wanted me to go with him to the bank to get some cash to take me out for my Birthday and ended up getting the Check for the SUV he got me. We went to meet with Jason and by this time I had figured out something was up. Jason wished me a Happy Birthday and gave me the Keys to our New Sequoia. WOW that's all I'm gonna say. He then proceeded to show me everything it does and give me the information on the app and show me how to turn the car on and do other things with it. The whole experience has been amazing first for my husband then for me. An exceptional experience is when you buy something and feel good about it and have no regrets on the price or the fact that you made an impulse purchase. Jason is the best of the best, I can't thank him enough and highly recommend anyone to go see him if your ever in the market for new vehicle. I promise he will not short you on giving you a personal experience and finding something just for you! read more

Bayside Toyota - My new Birthday gift 2024 Sequoia fully loaded limited edition - Car Dealers Near Me - Prince Frederick, Maryland

DO NOT BRING YOUR car HERE!!! SCAMMERS!!!!Brought my car in for the maintenance. Was told that I need to replace the brakes... ok, it's possible. But then they gave me this piece of paper quoting a whopping $1500 for the service. Let's look at it. First of all, it says that they would not even replace the rotors they would turn them... are we in a 80s where you need to turn them instead of replacing?? And why do you want to change the fluid ??? Also... how do you know that I need the last service if my car was here only for tire rotation?? I know what happened. They saw a woman and decided to take an advantage. I took my car to 2 different mechanics and was told that I DONT NEED ANY SERVICE!!!!! My breaks are in PERFECT condition. You are SCAMMERS. On a top of your 3% charge on credit cards. What a joke!!!! read more

Bayside Toyota - Car Dealers Near Me - Prince Frederick, Maryland

Thank you Ottis and Dan for providing a great experience and excellent service at Bayside Toyota. We are excited to be the first purchasers of the Toyota BZ4X AWD LTD at Bayside. This is our first all-electric. It is stylish and fun to drive. Happy travels to all! Greg & Frank read more

Bayside Toyota - Car Dealers Near Me - Prince Frederick, Maryland

Test drove a car there recently. The car was ready and clean when I arrived and the experience of test driving was smooth. Although I did not like the car enough to purchase, I thought the price they quoted me wasn't offensive (it was still a markup, but I've seen worse in this market). The three things I would critique would be: 1. The salesman's follow-up was a tad much. Some of that is me. I had a personal situation that I was focused on so I admit to ghosting him. But some of the follow-up was excessively sentimental. 2. They did lowball me on my potential trade in. I understand dealers are going to dealer, but it was a tad annoying, and would have placed me in an awkward position if I wanted to buy the car, because I would have had to find someone else to come on over and help me bring my own car home (because no way I was selling it at that lowball price, in this market). 3. The showroom mask etiquette was a little lax. My salesman wore a mask anytime he was near me, but some of the other staff in the showroom were fast and loose about it. read more

We did required maintenance to our vehicle here. They were very professional, helpful and finished the job faster than expected. They also facilitated getting us a second key for our vehicle. read more

I have quit this dealership for good. Just had $1800 in maintenance costs and they wanted to charge me 3% ($54) to use my credit card. Total BS. Buyer beware. read more

Worst dealership EVER. Went in there to purchase a vechile that we wanted and they had. They refused to work with us on anything, then talked to us like we had no clue in what we were doing and what things meant. Absolut the worst experience I have ever had at a car dealership before. Will never go back there to try and purchase a vehicle ever, Id rather go out of state before going there read more

excellent service! hakeem and dan were great! offered plenty of flexibility when helping me purchase my first car and weren't overwhelming like other car salesmen i've visited in my purchase journey. they were the perfect pair in selling me my car!! read more

Recently purchased new Corolla at Bayside. Daniel and Ottis were most attentive During this process. Boniface "Ottis" Mitchell provided a most outstanding explanation of the features and capabilities of our new vehicle. He was thorough and patient with his explanations. He helped us set up the Apple Play and other iPhone connections. He answered all the questions we had at that time and offered further assistance if we needed it. Highly recommend this dealership. read more

If your buying a Toyota at Bayside they will now tack on $3,995. For the privilege of buying a car at sticker price plus $3,995 they will tell you how great they are for not charging 5k or 6k over sticker. For a mass market vehicles this is a joke. F this place. ** looks like I got a response. I won't be doing business with Bayside any longer, Personally or Professionally. When the chance to only limit themselves to manufacturers suggested retail price, they decided to gouge folks who needed vehicles. Thanks for bending over the little guy/gal. With everything going up rapidly and the opportunity for a dealership to do people a solid and not take advantage, I guess it was too hard for them to not do so. I assume all Bayside dealerships are working folks over in the same manner. read more

've had a car reserved with them since July 2022. When I initially spoke with Jarrett, a car salesman at Bayside Toyota, he told me that we would negotiate a price on the car once we got closer to the date for when the car would be finished being built, September 25th. From July-September, I called regularly for updates and provided updates on my end. Since I was buying a new car, I had to find a buyer for my current car, which I did. I had another dealership who wanted to buy my old car. We signed a contract and they sent the check to pay the lien on my old car. The timeline for the sale of my old car was based on the purchase of my new Toyota. Initially I had planned to fly from Florida to Maryland to pick up the new car from my home state. I'm military and a single mom to two toddlers so in addition to my car sale, I had to schedule leave and have family take off to help me. Unfortunately this part of the plan fell through as recovery for a surgery I had on my stomach was not as expeditious as I'd thought it would be. I had to switch over to a shipping company that would pick the new car up and bring it to me here in Florida. After calling several companies, I finally settled on one. I booked with the shipping company one week before the car would be at Bayside Toyota. I then went to my bank to pick up the cashiers check for $50,000 so I could then overnight the check to the dealership. Keep in mind that I'm still sore from surgery so driving 40 minutes to the only branch available in my area and then having to drive 40 minutes back put me in more pain than I'd like to admit. To me, it was worth it because the car I was buying from Bayside Toyota is my dream car. I was excited. Immediately after leaving the bank, I called Jarrett to let him know I had the $50,000 cashiers check and needed the address to send it to (I was on my way to the post office to send it). Jarrett tells me that the "out the door" price for the car was a little over $54,000. He then said he would get with his manager to have the price lowered at I'd been waiting faithfully for this car. He called back and said his manager, Jeff, could only bring the price down to $53,000. I reiterated that the check I had was only for $50,000. Jarrett kept pressuring me to change my financing over to Toyotas financing from my personal banks. He said they'd only be willing to lower the price and accommodate me if I switch over. I told him I wanted to stick with my bank. He then said he was waiting for Mike Wang to come in as they had planned a meeting to discuss this issue. Several hours later, I received a text from Jarrett saying they couldn't lower the price any more. I then called to speak to Mike Wang. Jeff would not allow me to get through to him and kept repeating that he would speak to Jarrett and call me back. I never received a call back. I then called the office back. I was in tears and had been crying since I found out hours ago. Jeff seemed to have zero empathy or care for anything that had happened. I left off the phone feeling worse than I had before I called. They say you should never expect anyone to care about yourself more than you... this situation solidifies that. These people care more about $3000 than they do about a loyal customer. They don't care about how they affect peoples lives. The current market we are in has brought a lot of light to which companies value money over their own customers. I had my dream car reserved for a few months. Now I'm having to lose my dream car and my current car all because they couldn't meet me on the price. I really wish Jarrett hadn't told me initially that he would work with me to bring it down to where it needed to be... I would have gone with one of the many other dealerships that had called me for the same car, trim, etc. I'm now under a lot of stress because I have to figure out transportation for not only myself, but for two kids that are still in car seats. Unfortunately, Uber/Lyft aren't an option because the drivers are not allowed on base read more

Bayside Toyota - The cashiers check I was about to send - Car Dealers Near Me - Prince Frederick, Maryland

Just bought a used Toyota Highlander. Very happy with the customer service. My salesman Christopher Guy went above and beyond making sure I left a happy customer. Wish I purchased my other vehicles from therez read more

Bayside Toyota - Vehicle purchased - Car Dealers Near Me - Prince Frederick, Maryland

I bought a used Takoma, Michael was the salesman I can't recall the guy in business office, but both were high on customer service and low on pressure. They were easy to work with. As for service department, they've been great. On time and under budget. Paul got me in fast and out the door for hundreds less than original estimate. read more

DO NOT TRUST THIS COMPANY. Car listed was not the car we walked away with - it was listed as having safety features that it did not have. We were told it was an error but the EXACT car is once again listed incorrectly. They let us drive away with 2 run flat tires and 2 regular tires. They would not give us 4 regular or 4 run flat NOR would they drop the price even though safety features did not exist. Spent over a day cancelling the check and waiting at the dealership for full refund. read more

I have bought 5 cars from this dealership since 2004, 4 of which were since 2008, and 3 of those since 2013. I like new things so when I went into the dealership in 2015 looking to trade in my 2014 Camry I bought from them, for a New Tundra, I expected to get a good deal and be taken care of. I was. The experience was great and everything went smoothly. I cannot remember the sales managers name at the time but he has since left. 2017: I was looking to upgrade my 2017 Tundra to a new 2017 with more features. . When all was said and done the price they gave we was a joke. There was hardly any discount at all. I went to Waldorf Toyota the next day and saved over $4,000 and with more options?? I wound up getting the 1794 addition with additional options at Waldorf for cheaper than the premium from Bayside which had less option and lower window sticker. I did not feel taken care of at all from a dealership I have spent years with. The sales pressure was strong and I don't like that. I expect to get the lowest price each time and I WILL shop around. I give one shot. If another dealership beats your price, I will not give you a second chance to match or beat it. Just give me your best deal and if it is a good one after I shop around I will be back, even if you are a couple hundred higher, I know you gave me a good price. Well Bayside wasn't even close. Mike Wang was the one giving me the price. 2018: I was looking at getting a new 4runner, again gave bayside a shot. this time they were even further off the mark. AGAIN Waldorf got my business. Mike Wang again was the one giving the price. If you learn nothing else from this, at least shop around before Bayside convinces you that their price is the best and that you won't find a better deal. My last 2 purchases are strong proof that there is no loyalty and they will try to get every last penny from you. I am sure I will be looking to replace my wife's corolla shortly for a Rav4 or a 4runner, and we will see if they have adjusted their attitude of how to handle customers and not be the stereo typical car salesman. read more

Bayside Toyota - Car Dealers Near Me - Prince Frederick, Maryland

Not a great experience with the Sales Manager Cory Robertson. After receiving a very cold shoulder and no response from him in 6 days after I decided to go elsewhere and had a much better sales experience. Wouldn't recommend if you want good customer service. read more

I usually don't have many issues with this dealership. Usually kind and professional but I have had 2 intances and 1 of them being recently that have made me consider going to another dealership. I have been going to that dealer since the end of 2018. One instance was when I brought my truck in for an oil change and they were looking at all my after market car audio. Enough to where it shifted my speaker box and couldn't put my seat back right. So that's how I knew they were looking through my stuff. The manager apologized and said it wouldn't happen again. So, I continued going and this recent time I went in for an oil change about 4 weeks ago. I purposely didn't leave my wheel lock key out because I didn't want my tires rotated but I forgot to tell the person helping me. So half way through my oil change I remembered and told him. He called back to the garage and they said it had already been done. So I wondered, how that was possible. When they pulled my truck around they were playing around in my truck honking the horn to the tune of a song. Once I got my truck I realized they had went through my whole console and turned it upside down looking for my wheel lock key. On top of that I had a brand new hat on my passenger seat and a box of returns on the floor board to put in the mail. They took the box and crushed my hat with it and left the box in my seat. I didn't appreciate them rummaging through my stuff. They should've called to the front saying the wheel lock key wasn't out. Then I can instruct them on what to do or go show them where it was. They didn't do that though. They tore my console apart and upside down looking for the wheel lock key. I was very furious when I brought it up to the manager and he really didn't say much. I haven't gotten any calls or anything about it. So they went through my stuff without permission and crushed my hat, along with messing around with my truck when they pulled it around like it was a toy. Obviously, these techs do not take seriously. I just recently bought a 2020 dodge charger from Tom Hodges in Hollywood. When I was going in to have the alignment and balance done. The same thing happened to another lady where her key wasn't left out. But, you know what they did? They came in and asked her where it was etc. That right there reassured me that the techs at Prince Frederick Bayside have no common courtesy or care about my truck when it comes in. It's a shame that's for sure. read more

This dealership did nothing but disappoint me from the moment I bought a used highlander from them about 15 month ago... Chapter one: They hid the fact that my SUV is not an all wheel drive. When I found out two days later they said it's normal that some SUV's are only front wheel drive and I should be happy because the gas consumption will be low. Chapter two: A few months after buying the car I found out that they claimed two accidents on the title record so now if I wish to sale it and someone runs the VIN number it will show two accidents on it's record. When I bought it they gave me the car fax sheet (that I still have!) that shows 0 accident reports!!! Chapter three: When I saw the car for the first time it had a crack on the windshield so they replaced it with a new Toyota OEM glass, unfortunately the guy who installed it (safe lite tech) didn't do a good job and water and air came trough the gap. When I called to complain I was told it won't show up on the computer because it was a "courtesy replacement" and it doesn't show on any service record. Chapter four (today): On the day I bought the car they replaced the battery and fuse box because one of their employees tried to jump start it and accidentally crossed the wires and damaged the internal fuse box. So they installed a new Toyota everstart battery with 84 month warranty... The battery has gone bad in less than a year and a half and can barely start the engine now, I called to schedule an appointment and after waiting on hold for 15 minuets a guy told me that the battery is not under warranty when I said that the sticker on it says "84 month" he couldn't verify that the battery was replaced by them! Eventually he agreed to replace it for free but I'll be paying for an hour to an hour and a half of labor...(buying a new battery and have it replaced at any auto store will cost less...) Now maybe it's my fault, I didn't do enough research before I bought the car or maybe it's bad luck but every time I call this dealership about a problem they will do anything to avoid me or service my car I never knew a Toyota "trusted" dealership can be so nifty! Thank god I'm about to finish my payments ahead of time and get rid of this experience. P.S. I have all the evidence and papers to back my side of the story and I welcome you to sue me... please do! read more

Bayside Toyota - The "84 month warranty" battery... - Car Dealers Near Me - Prince Frederick, Maryland

Just purchased a new Corolla Hatchback SE Manual. A very hard vehicle to find from PA to NC in the Pearl w/Blk top combo. Bayside gave me a GREAT deal. Deal worked out over the phone. I live east of Richmond, and was willing to drive the 2.5 hours to do the deal. Closed the deal and was out the door in UNDER 1 HOUR. Staff was professional, responsive, efficient, and most of all, respected my time. Many thanks to my salesman McDaniel Stepney for his help and sales manager Jeff Barley. Beautiful facility. Plenty of open space for those out there that might be concerned about the virus. I rate this place AAA, all the way. read more

Worst customer service of any dealership I have ever dealt with in the last 40 years of buying cars. No consideration given to the customer. They won't warranty things that are under warranty if they don't feel like it or if the mechanics don't want to do it. Don't buy here read more

Told the sales person i had purchased elsewhere and to take me off the list. After weeks of continued contact I called to complain. The manager (Instead of saying "I'm sorry, I'll deactivate your account and handle it") have me excused about automated systems and walked through the timeline with me! Really... not the best path when dealing with someone who has replied multiple times. It is not my fault they dont read their replies (which I know they do otherwise why have and online inquiry system). When some says please stop contacting me I suggest you comply and dont argue about it. Like i said this could have been avoided by a simple "I'm sorry, I'll handle it" read more

FIrst off: We loathe buying cars. The last vehicle we purchased was in 2007, and the only reason we replaced it in 2016 was that it was totaled. We will also only buy new vehicles after a shocking experience with a used car dealer. We just purchased a 2016 Sienna from Bayside Toyota. We visited dealerships once we had narrowed the choice down to three vehicles (different makes) that would meet our needs. While the vehicles, themselves, ultimately made the choice for us, there are reasons why you should choose this dealership. This was the lowest-pressure sales environment we experienced of the three dealerships we visited. Sean was very patient. He listened more than he spoke. He was available by email and phone when we had follow-up questions. He even caught an implicit misconception we had about the handling of the vehicle that we had as the only major negative for the vehicle. (Electronic, variable-assisted steering? You mean the steering tightens up at highway speeds? I guess a lot of things can change in 9 years...). He also didn't complain when we asked for a second test drive to verify what he told us about the steering 30 minutes before the dealership closed that night. In 2007, when we purchased the vehicle that was just replaced at a Ford dealership in South Carolina, finalizing the purchase was more akin to buying a house; it took hours to get all the paperwork done after the handshake, and I had brought in my own financing. On top of that, the whole process was like swatting at a cloud of killer bees intent upon stinging us with a thousand add-on products. It seems like we had to say "no" to each additional product offered at least four times. THIS DID NOT HAPPEN AT BAYSIDE TOYOTA!! From handshake to driving off the lot was about an hour at Bayside Toyota. Twenty minutes of that was Sean giving me the lowdown on how to operate the parts of this vehicle we didn't cover in the test drive. This may not have taken so long if I were current on 2016 automotive technology. We were offered two add-on products: their version of Scotch Guard and an extended service plan. We had to say "no" to the Scotch Guard twice and only once to the extended service plan. We will likely be back within a year to replace our other car. read more

Bought a used 2007 Toyota Sequoia from their Prince Frederick pre owned location. My wife and I had a hard time finding this vehicle and Mike, Corey and Becca all went above and beyond to not only sell us a vehicle but make sure it was in outstanding condition and that we were 100% taken care of. I previously was a Sheehy loyalist but after our experience at Bayside the wife and I will be bayside buyers from here on out. read more

Worked with Ryan Franklin over the course of a year to eventually order a new RAV4. We were always well treated and kept abreast of new information, without any pressure. We're happy customers. read more

My fiancé and I have been looking for a new truck for a while, she saw a truck they had on the side of the road and popped in to ask about it. When doing so she was greeted by Eric Garner. Eric drove 2 hours to pick up a truck for us to look at, unfortunately this truck was not exactly what we were looking for, but he did have another truck that worked for us. Eric was very helpful and patient with us, he allowed us to view the truck from every angle imaginable (he even put it on a lift for us). Eric and the other stuff at bayside were very friendly and helpful. I will not hesistate to recommend Eric or bayside to anybody. Thank you guys very much. read more

I love this Toyota location!!! I'm lucky that I work in Calvert County so I can drop my car here for service before work. All of the staff here are down to earth, friendly, and helpful. They don't play games or try to rip you off like *other* Toyota dealerships (aka: Koons Annapolis Toyota)... I have never had a bad experience taking my car here. I've had all of my maintenance done here now that I know they're awesome. Highly recommend! They're worth the drive if you live in Anne Arundel Co. read more

Jason was a hoot to deal with, a very enjoyable experience. No high pressure, we test drove 4 different vehicles before choosing a new Highlander. I can recomend BAYSIDE for your next car or service on your current Toyota or Chevy, I've always been happy. read more

I purchased my 4Runner here on 9/12/15. The sales staff were friendly and approachable. I had been snubbed by other dealerships in the area when I offered less than sticker price. Bayside at least entertains lower offers on new cars. The other dealers would tell me they have established clientele and don't have to do favors for anyone. Now that I've told what they aren't, I'll tell what they are: nice, considerate, reasonable sales staff. They explained everything along the buying process. When someone didn't have an answer, they found it. The bad news? They didn't have a brochure on the 4Runner, they are using the same showroom for Chevrolet and Toyota (it's a little cramped while they build the Toyota showroom), their inventory is a little weak (probably because of the construction), and with all the new technology on the new Toyotas not all questions were immediately resolved. I would recommend the sales staff read up a little on options. All in all, I wouldn't go anywhere else. read more

Debbie Foster was my sales associate and she did an excellent job from car choice to test drive to sale. She helped to make the process move along quickly, which alleviated my "car buying anxiety". I especially appreciated being able to have a test drive that included different terrains, and ways to show how well the car performed. Mike Wang made sure that I got the right price for my car, in accordance with all of the intial research that I did on pricing, and I was grateful for him getting me a Coca-cola instead of a Pepsi. Greg Heffner in finance did a tremendous job in getting me the best interest rate, and guided me through the process in a throrough and knowledgeable fashion. In the end I have the car I have always wanted with a payment that can be made without breaking the budget. read more

Went in with a friend today and Sean, Mike, and Greg went above and beyond to help her get the car she needed at the best price. I have bought two vehicles there, myself, and won't go anywhere else. read more

I bought a new Toyota Tacoma pickup a year ago and my 5K and 10K service experiences were terrible. Each visit took several hours and the bare minimum service was done. I wrote a bad review and was called by the service manager who encouraged me to give them another chance. I took the truck in this afternoon for the 15K service and the experience was great from beginning to end. Work was accomplished quickly and I was done in an hour. They have made great improvements and I will return read more

My favorite salesperson is Lisa. She will find you the right vehicle and negotiate fabulous deal. But watch out for the rest of them. Especially finance. They'll say one thing and do another. And the "Bayside for life" is a sham. Lastly, Mike Wang. God has a sense of humor with names. read more

Bayside Toyota stepped up and changed my ECM unit!!

If you're looking for a new car, I highly recommend seeing Robert Whitley, sales representative. You'll find a great car without the hassle of the standard car buying experience. Robert and Jeff Barley, sales manager, worked out a wonderful deal for me. I'm assured I have one of the best cars on the market for the most competitive price. Robert contacted me when I requested on-line information. I made an appointment and spoke with him about the car I was interested in. We took a test drive and he was very thorough in explaining the car's features to me. He and Jeff worked together to get the best possible pricing for me. There was absolutely no pressure and I was treated with courtesy and utmost respect. I decided not to purchase that day as I wanted to think the purchase over. When Robert and I talked a couple of days later that particular car had been sold. I had specific requirements and also wanted a new car that was last year's model, which were becoming few and far between since it's now Feb 2020. Even though that particular dealership didn't have any more Highlander's like I wanted, Robert assured me he would find what I was looking for. I was amazed when only a few hours later he called and said he had my new car and at the price I was looking for. Thanks to Robert and Jeff, I'm a very pleased Bayside customer. I would recommend them to anyone and will certainly give them my future business. They're the best! read more

Anna and Chris made our purchase of our first Toyota quick, pleasant, and painless. All of the staff were courteous, knowledgeable, polite and professional. Facilities were clean. Everyone was very helpful. read more

recently purchased vehicle here and was extremely pleased with the Latisha and Sean. Got a deal we were pleased with and transaction was very smooth. Highly recommend read more

A really great buying experience. The salesman, Seneca Harris, was professional, courteous, knowledgeable and very accommodating. Upon introduction he was immediately pleasant and likable, which I know are traits that some car-shoppers discount these days in the age of the internet and the ruthless low-ball price competitions that it creates. I'm happy to say I still value a sales person that knows how to deal with customers in the real world. In terms of choosing the car, I pretty much knew exactly what I wanted and there was no attempt to "up sell" me or to switch me into something I didn't really want or need. When it came time to make a deal, it was done fair, fast, and with full transparency. The finance guy was also a real pro and he closed the deal without any drama, surprises, or desperate pressure tactics to buy "true coat" or any other back-end profit-generators. The car was delivered in clean, pristine condition with all included equipment and accessories in their proper places. It was also nice feeling to be able to do business in my own community without having to drive all over the state looking for a "good deal". So, if you are in the market for a new Toyota and want to deal with fair-minded professionals, I highly recommend Bayside. read more

Amazing organization. Bought a car there and drive 45 miles to have it serviced by Bayside because of the people. More than once they have gone above and beyond. read more