We were visiting friends in the Mont Belvieu and chose this hotel mainly because it's set back from…read morethe main road, making it quieter than many properties along Garth Road. Check-in was fine. Although I had already checked in via the app, I stopped by the front desk to pick up a physical key, which I usually do as a backup. As someone relatively new to Hilton Garden Inn, I asked whether any complimentary upgrades were available. The response I received, something about water in the room, was a bit confusing and didn't clearly address the question. Later, when we left the room with recyclable bottles, I asked the same front desk staff member about recycling options. Again, the response was unclear and I was directed toward a water fountain, which didn't answer the question. I shared this experience with the general manager, Veronica, who was receptive and professional. She explained that the property does not have recycling options and said she would address this with management and use the situation as a coaching opportunity to improve staff communication and customer engagement. The room itself was fine and met expectations, with no major issues. It's also worth noting that the hotel does not have suites--only standard and accessible rooms--so upgrades should not be expected, as confirmed by the general manager. Overall, a decent stay, and I appreciate management's willingness to listen and improve. Hopefully, communication will be smoother on future visits.

The staff at the front desk could've been more friendlier. The carpet in the room was sticky and…read morehad a weird smell to it. The water only stays warm when showering. Breakfast was decent. No really complaints there. They have a lot of parking stall so it shouldn't run out. They're walking distant to a bunch of restaurants and Bucee's is about 5 minutes away.

The reception girl on the day we arrived was very friendly. We wanted help creating an account…read moresince we are part of the owners program and wanted to add the points from our stay, but unfortunately she was unable to assist us because the service was very slow. The room was very nice, comfortable, and cozy, and the bathroom lighting was warm and pleasant. However, there are two things that could definitely be improved. First, the conditioner in the bathroom seemed spoiled -- it looked like decomposed milk, so we could not use it. Second, breakfast was not included, and when I asked the night before about the breakfast hours, we were told it was served until 11:00 AM. The next morning, however, we were told the schedule had changed, even though the paper with the hotel information had not been updated. At 10:50 AM, they told us that if we wanted, we could pay for lunch instead. Honestly, I thought it was a joke.

Hidden gem...this hotel is super clean and fresh. Friendly staff and delicious food in the…read morerestaurant! Accessible parking, nice surroundings. Stay here if you're traveling to Houston or surrounding areas.

Everything You Need for a Great Stay !…read more I'm no stranger to the Home2 Suites brand and depending on price and availability, I often choose this Hilton Brand if there is one in the area. On my trip to the Baytown area, I chose this hotel as it was a newer hotel and the price was comparable to other similar hotels in the area. The rooms at Home2 Suites are large and roomy and come with all the amenities you need for one or more nights. The rooms have a kitchenette, plenty of space for your bags, enough room for a Yoga mat, large and comfortable beds and clean bathrooms. I also chose this hotel for the gym as it has modern gym equipment and a variety of equipment. The lobby is large and bright and has many areas to work and play for large groups and individuals. The Breakfast has many options incl, including hot and cold food and a selection of fresh fruits. Overall a very good, affordable hotel in the Baytown area.

What a great clean, spectacular hotel for the price! There is absolutely nothing wrong with this…read moreplace. Alex, a female, was very nice and energetic at the front desk. It took me two minutes to check in. The room is clean and comfortable, and has a ton of space for a single room. I will definitely be staying here whenever I get in this area.

Hotel has been renovated (ignore old reviews) and is super clean. Bed is great, room is huge…read more Only complaint is it is LOUD - doors slam shut and you can hear people in the hall. I even heard the guy next door's alarm go off. You can also hear freeway noise all night, if you are a light sleeper. Otherwise great hotel - water is hot and pressure is great. Lots of space for work / luggage.

We stopped in after a long day of driving. I was driving our "new to us" 40 passenger bus and saw…read moreSpringHill Suites and said "oh yea we're stopping in". The is a very nice hotel. Everyone was super friendly. I didn't post any photos because there were a lot of other people posted theirs. My wife and I loved how the suites were decorated! It felt just like home! The room was also very clean and smelled very nice. We loved how the bed felt! It was super comfortable and the pillows and sheets were just right. The room was super quiet and you couldn't hear any road noise. The tv had a streaming option where you can sign in to your accounts and pickup where you left off. It signed you out automatically when you exited it. The breakfast in the morning down stairs was very good and tasty and the area was very clean. Thank you SpringHill Suites for an excellent hotel stay! Look forward to staying again! The ONLY negative thing I saw in the room was from the person that did the finish work around our suite with the caulk gun during construction did a very bad job and made a terrible mess of it. It was all over the sink and wall as well as the shower door and floor. I'm surprised it passed and wasn't seen by superintendent and made to fix it.... lol

My husband and I gifted our points to my daughter and her family for a getaway to Houston. We paid…read morepart points part cash. The front desk staff was awful for their entire stay, which was three nights. At one point they asked for pool towels. It's been our experience that hotels don't really want you to take their room towels down to the pool and typically offer pool towels. She was told that if she stole the towels, they would be $50 each. And then she was reminded that if she stole the towels, they would be $50 apiece or $200 for the 4 she requested. At one point, she heard one of the female staff members very loudly berating one of the male staff members in the office area. They never once went to the front desk when they were greeted by friendly staff with a smile. As a matter of fact, no one was ever at the front desk to greet them, not one time, for anything they needed. The wait staff for breakfast were very nice and the food was good. Won't be back. Houston has plenty of other options.

Good place for an overnight stop on a roadtrip. It was right off the highway, easy to find, clean…read moreand up to date. The woman working the front desk was friendly and efficient, making sure we knew about breakfast and other amenities. My only complaint is that both restrooms downstairs in the lobby were out of service. This is disappointing when you arrive after a long roadtrip, or when you need to run to the restroom during breakfast. Other than that, it was a great stay.

Excellent customer service, led by the General Manager Chintan Patel. Very talkative, very friendly…read morestaff. I even had an issue with my Priceline reservation when I checked in at 11:04 pm, but the lady on duty worked with the manager and they got it all cleared up and I had my room. Then I needed to stay an extra night and Chintan himself handled it. While it's certainly not the Hilton or Executive, this hotel is clean, the rooms are spacious and the Printer in the Business Office actually works! I'll be staying here again when I'm in town. Great prices, so if you're looking a little lower price, this is your place - great value for the price.

It was not too bad of a hotel, although it could use work…read more Whenever I enter hotels I like to make sure that it won't be a bad stay or that it's okay to sleep on the bed etc. During my one night stay here, I was able to notice a few things quickly. For example, I tried to pour my dog some water from the sink, but I saw a few odd things in the water. (Little pieces of plastic and a bunch of small little things that I don't know how to identify.). And as I walked further into the room, I saw a strange stain on the bed,the windows were dirty,and there was a strange scent but faint smell on the beds and the fridge along with a bug.. not so sure about this hotel but would've been nicer if they cleaned the rooms better.

This is a review I almost hate to write. This is such a gem, I hate to share it! My father moved…read moreinto an assisted living facility 6 months ago and we come monthly to visit him. We have stayed in several hotels with varying results. This time, we tried Candlewood Suites because it is closer to my dad's home and we don't have to fight the one lane traffic on Garth road all the way to I-10. This place is amazing! There is a full sized refrigerator, cook top, dishwasher, garbage disposal, pool, and free laundry! While there are no ice machines, the refrigerator in your room has an ice maker!!!! There are a couple of outdoor gas grills with seating areas and an outdoor pool. We have decided that this is our go to hotel from now on! All of the front desk people were cheery and courteous especially Cel Osorio! She was fantastic. Can't wait to come back.

It was somewhat clean. I wouldn't stay again. Almost 200 per night just because we have a little…read moredog. Hotels gouge these days for no reason. This hotel is n need of an update. 70s called and want their decor and bathroom fixtures

Very reasonably priced, clean, and the staff was extremely friendly and helpful. Conveniently…read morelocated to a lot of good food. I only stayed one night. Bed was a bit harder than I'm used to but that's not their fault. The only negative to my stay was the demon hell spawn children upstairs who obviously had six legs each, ran back and forth most of the night, and screamed incessantly. The parents did nothing to curtail the little banshees. It was not a restful night's sleep. Again.. not the hotel's fault. So, I just let the air out of their tire the next morning.

I'm not a huge fan of Best Western, but this particular one is nice…read more Nothing fancy, but its clean, room is nice, no foul odors. Within walking distance of several restaurants and a Starbucks. Huge parking area inside and outside of the fenced in area for plenty of truck parking.

Great location and if you don't mind a lack of hot water, dishonest staff, and staying in a room…read morethat smells like feet you should check it out! If not, I'd HIGHLY advise you to avoid this dump like the plague. Guess I should count my blessings that the bathroom handle didn't break apart and trap me in there!

I'm starting to change my desires to stay at Holiday Inn hotels. I've been staying at Holiday Inn…read morefor years anywhere I travel. This location was ok there were two issues. The cabinet that holds the microwave/ fridge and TV, the drawers kept sliding open. For me to be safe and not run into it I put the mini tea bags on between the top of the drawer and it stopped sliding open. The weirdest thing is that I found a pair of men underwear behind the bathroom door. Also, I had to hit two little black bugs on the wall. Now the good thing is the staff was very nice, greeted well and apologized for the issues.