I stayed here two nights - not the first time - room was great! I find the queen beds to be more…read morecomfortable than the king. I was ill over my stay so the quiet, comfort allowed me to sleep for hours on end. Staff were great and accommodating. SpringHill has always been my favorite Marriott hotel. This one was reasonably priced. Overall great experience.

Jessica is absolutely amazing and makes you feel comfortable in your stay! If I could have her at…read moreevery hotel, it would be an advantage. It's past midnight and she's still personable, sweet, and so so kind! I will stay here next time based on her awesome personal experience. Please give her a pay raise, she deserves it!!!

There are several things that I can say I enjoy and also things I dislike about the hotel. I liked…read morethat they have an option to plug in my EV but at the same time I didn't like that it's just 1 spot and 1 option. If they are going to have an outlet to plug in maybe provide more than 1 as the entire week I was there it was a battle with the others to get the spot or hope that a non ev wouldn't take the spot. Then there's the social nights mon-wed that is advertised till 7 but if you don't show up right at 5:30 and you decide to get there at 6-6:30 then you are left with scraps. I wouldn't advertise till 7 and just say starting at 5:30 till it's gone. That way people won't get upset great staff poorly and get snippy with those that were brought up in the wild. I'm not making this up 2 nights I witnessed people be rude to staff for not making enough and someone take multiple plates for later and one for now and guests getting smart with each other. I will say staff was great and always happy. At least the few I dealt with. Now the best part is they have designated dog areas to walk but don't offer bags so either the guests are slobs and leave the pets waste or it's because the bags aren't available either way they should have someone picking things up if guests aren't. This leads me to the lack of yard maintenance the grass was never cut leading to the search for the yard bombs. I stepped in twice unfortunately and then twisted my ankle due to a hidden hole from overgrown grass. Overall it was a 3.8 for me

This Staybridge does NOT have the bedrooms separate. We thought we were getting that. It's not a…read morebad hotel, very clean and staff is fantastic. Shower is weird and no water pressure. Great location though and outside area looked fun. Was really quiet- never heard a door slam or people talking.

I recently stayed at this Tru by Hilton, and it was a fantastic experience! From the moment I…read morewalked in, the atmosphere felt welcoming and modern. One of the standout features was the coffee bar, which offered a great selection of delicious brews that really kick-started my mornings. The snack bar was great and was stocked with a variety of frozen dinners and snacks that were perfect for a quick bite. It's great to have convenient options available, especially when you're on the go. Breakfast served daily was another highlight; the variety ensured there was something for everyone. The staff was friendly and attentive, making the stay even more enjoyable. My room was clean and comfortable with plenty of plug outlets and even USB plugs. There is an iron, ironing board, hair dryer, body and hand soap, shampoo and conditioner (works great ladies) and body lotion. They all smell amazing! Overall, Tru by Hilton exceeded my expectations, and I would highly recommend it to anyone looking for a comfortable and convenient stay in the area!

Stay here before and seem like a lot of places for food and near a mall. I just checking in on the…read moreapp. You have very few interactions with the people but when I do have interactions with them, they're very nice. Air conditioning showers are hot and the breakfast is OK but since I travel a lot, I get burned out a hotel breakfast. When I stay here again, yes

Very accommodating and clean. Received excellent customer service during my stay. This hotel is…read morecentrally located to the mall for shopping, nice restaurants, and is a short distance from Galveston, NASA, Kemah, and League City. A quiet escape. My room was spacious, contemporary, and quiet. My job requires constant travel and I've resided in many hotels in the area and this one was by far the most comfortable. Thanks for your hospitality! #pool, fire pits, outdoor seating and more!

Room needed work. Besides the chair in the picture...(who left that in the room) we struggled with…read moreac that filled the room with an overpowering chemical smell to the fridge flooding the floor. Definitely not ok. Front desk staff member couldn't have cared less. Don't stay here.

Seems like this place was just under renovation not too long ago and the furniture is all…read morescratched. My room was very muggy. I got greeted as I came in and checked in but after that, no one really spoke. I guess it's a Houston thing. What I stay here again probably so only if my other hotels are booked this would be my last place that I would book. The pool and hot tub look nice never got in it but at least they were working. The breakfast is what you would expect from a IHG property just the basic stuff which is OK if you're into that, but I'm not so I just go out to eat.

We booked this Holiday Inn express to be close to the way to Galveston and although we could've…read morestayed with my family in SW Houston, everyone knows that Houston traffic is terrible lol. So to Webster we went, to be closer to the Texas city, la marque and Galveston bubble and not having to fork over Galveston hotel prices. We love the clean rooms, easy check in and free breakfast that is pretty good for the price point, nothing concierge or fantastic but it's a safe place to eat eggs, protein, bagels, coffee and cereal and get going. Furthermore, we always appreciate the safe well lit parking and the fact it's close to target, the mall, lifetime gym, and Sam's club and Costco made it a win for our family as this is all in our bubble back home. Front desk was very accommodating and welcoming and we even peeked a hot tub and pool for those daring enough to get in the water during the winter freeze. Overall, we appreciated this spot and look forward to returning if we ever are in the vicinity of the NASA/Clear Lake/Webster bubble!

Loved every minute of our stay. Can't wait to visit again for our wedding anniversary. Everything…read morewas perfect and the owners are just lovely.

This place is mind blowing. Gorgeous!! Tanya and Jeff are amazing host and offer a fabulous…read morebreakfast. You will be surprised at how much you get for the money!!

Great value for the money. The rooms were clean and well…read moremaintained. Staff were all friendly and helpfull. Especially Angel at the front desk. Breakfast was good every morning. Areas for improvement: The bathtub was slipery sor a floor met would be helpfull. They did have hand rale when getting in and out.

The staff was friendly and recommended good places to eat. The room was nice, smelled fine, and was…read moreclean (except behind the bathroom door). The air conditioning worked well. It was close to everything-shopping, restaurants, gas. Breakfast was good and included waffles.

This is a horrible hotel. I'm a diamond member. They over charged me and having issues resolving my…read moreissues. I'm unable to give them a negative number of stars.

Called and asked for room with stovetop. Booked room with stovetop. Room not ready at checkin. Get…read moreto room, no stovetop. Front desk/manager lie repeatedly about providing a stovetop. Never comes. Told they will move us next day. Next day, we are told next week they can fix it? We check out before then? Management won't come out when asked, wait over thirty minutes. Told they'll move us tomorrow. This is fraud. Website clearly says room we booked has stovetop. Bought groceries to cook for four days. Don't stay here! Also, room is dated and dumpy. Staff not the brightest and not helpful in remeding their mistake of giving room away or double booking the kitchen rooms.

I tried to cancel my trip and get a refund. There were extreme weather conditions that were out of…read moremy control, and I also have PTSD from previous accidents in the weather. Was told The trip insurance place denied my claim.... said " Based on the information provided, we regret to inform you that we cannot issue a payment for your claim because: Your insurance program provided Trip Cancellation benefits for very specific reasons. Unfortunately, being afraid to travel due to the anticipation of inclement weather is not included among those reasons."

My daughter and I stayed here for one night. We were not thrilled with the smell, humidity/heat…read moreinside, the ants, trash in the hallways, broken ice machine/printer/TV, nasty carpet, etc., but we dealt with it. However, my daughter left her VERY important, large stuffy in the room and when I returned to get it from lost and found they didn't have it. I came back and requested to look at the lobby and hallway footage with the manager, which did prove that we didn't leave with the large stuffy, which was too big to fit in her bag, and it was 100% left in the room. Now, basically the final response we've received is that it must have vanished into thin air ‍. We've had to endure a broken heart, lots of tears, and sleepless nights because of the carelessness of staff at this hotel . The really sad thing is that if I had access to all the footage I would be able to figure out what happened to this beloved stuffy, but this seems to be too much of an ask. Something is fishy about all this, and I'm guessing there is something they don't want me to see/know from the footage. Please stay somewhere else.

Check in for a quick stay, didn't get the friendly vibe I got from Victoria over the phone. We ask…read moreabout the breakfast and he was quick to point out breakfast is not free for fema guest. I will come and review late to see if my opinion changes. Don't like the tub instead of shower Needs to be updated. It's 3 adults and 1 baby in a double bed room. Prefer an outdoor pool but not a deal breaker. As hot as it is this may be the best for us. Love that it has a variety of food spots walking distance and a bowling alley almost next door.

I wouldn't leave any stars if I didn't have to. the room was bad bad. dirty stained linens, crack…read morein sink, floor. poor repair in shower. ottoman was filthy, couch had "stuff " on it. broken picture frame, cords hanging from tv creating tripping hazard. the manager, Madison, promised a full two night refund and then didn't. she opted to not discuss the room with me , come up to see the room or view my photos. poor manager. Ihg, completed disregarded my complaint and told me that I had to deal directly with the bad manager, Madison. I would not recommend checking in. I would rather caller in my car!