Called. Asked for a new patient cleaning for my veneers. Was told new patients are booking 7 months…read moreout. Staff asked if that worked, I said 7 months out is a long ways out. They disconnected the line without hesitation. Not a fan.

THIS PLACE IS A JOKE! Dr. Opps is a complete sheister!…read moreWent in for initial intake and onboarding as a new patient so I needed a few exrays and I had some pain from 2 broken teeth one being so broken and decayed that the "treatment plan" for that particular tooth ended with a referral to an oral surgeon for extraction. The other broken tooth was inspected by Opps and he laid out a very CLEAR "treatment plan"which included a referral to an endontist to get a root canal, then I was to follow back up with Dr. Opps to get a crown put on the tooth. I secured a appt with endontist and when I went to the endontist appt the endontist said: "we can do a root canal, but you honestly only have about a 50/50 shot of saving this tooth with a crown! I was in shock! WHAT!?? So, in my initial appt after evaluating my tooth and creating a "treatment plan" Dr Opps NEVER mentioned that there would be a potential problem getting a crown! Keep in mind dentists are trained and ABLE to perform ROOT CANALS themselves and a qualified proficient dentist should be able to tell whether you're a candidate for a crown or not and certainly a better outcome prediction of a 50/50 chance!!!! The endontist office took a special type of xray upon my arrival (that my insurance did not cover) and that coupled with the fact that I walked in the door on referral from Dr Opps. COST ME OVER $600 from my dental insurance MAXIMUM for the year that I could have used on ACTUAL SERVICES THAT I COULD HAVE GOTTEN COMPLETED, as I do have some tiny cavities and I'm in need of a deep cleaning as well!!! I left the endontist's office in shock and disma!!! Why go through a root canal for a 50/50 chance of saving my tooth with a crown!??? I opted to NOT get a root canal and have the tooth in question extracted because 50/50 chance of saving it was not worth going through a ROOT CANAL only to possibly be told sorry a crown won't work!!! I was heavily disappointed and absolutely felt taken advantage of as again this man's "care plan" WASTED WELL OVER $600 of my insurance benefit for ABSOLUTELY NOTHING!!! I went back to Dr Opps at Smiles the next day to speak to someone in the business office because I could not believe the amount of money this man's blatant IGNORANCE, INCOMPETENCE, and/or GREED cost me! Meghan the office manager at Smiles of LWR took me to an empty office and we spoke behind a closed door, and I explained my dissatisfaction of what had taken place and the fact that I wanted those BOGUS CHARGES at least credited back to me since he led me on a wild goose chase! I figured at least with that credit back I could utilize it for services I COULD GET! ... Dr Opps enters the small office and closed the door behind him. This man basically told me "there's ALWAYS a chance a procedure may not work out." Well there is also a "chance" I could get hit by a bus crossing the street but I don't play in traffic with a blindfold on so there's that!! I explained that I feel that a 50/50 chance was a pretty steep chance to take not only FINANCIALLY but submitting myself to a root canal that very well would not result in a crown after all!!! He said "SORRY YOU FEEL THAT WAY AND BTW FIND A NEW DENTIST BECAUSE I DONT FEEL COMFORTABLE TREATING A PATIENT THAT IS UPSET WITH ME!" I could not believe this man's AUDACITY! So now you've wasted my time, and over $600 of my ins benefit and now you're dropping me as a patient because I had the balls to call you out on all of this and tell you it's not ok and you're a shady person????? THIS PLACE IS A COMPLETE JOKE! I'm in my mid 40's and I've never had a Dr tell me to find another doctor because I had the audacity to stand up for myself and call him out on his shady business practices. I will definitely be finding yet again a new dentist because unless you're a millionaire with nothing to lose or maybe just want to go through root canals for fun, I RECOMMEND GOING ANYWHERE ELSE FOR YOUR DENTAL NEEDS! ABSOLUTELY HORRIBLE CUSTOMER SERVICE Thank goodness that the Endontist( DR GARI) WAS HONEST OR I WOULD HAVE GONE THROUGH A ROOT CANAL FOR NOTHING!!!!! I DO NOT RECOMMEND SMILES OF LWR! However, I will say that Anya, the dental assistant was wonderful she did all of my initial on-boarding X-rays and was friendly and professional while doing so. Also shout out to Meghan, the office manager! She is absolutely wonderful she listened to my concerns and emailed me my X-rays promptly as promised because I have to go find a new dentist because Dr Opps acted like a scared little boy when confronted about his shady business practices!!! I honestly hope she finds a better place to work. Dr Opps has ZERO INTEGRITY MEGHAN IF YOU SEE THIS I APPRECIATE YOU SO MUCH AND I HOPE YOU ARE TREATED WELL THERE BECAUSE IF HE DOES THIS TO PATIENTS I CAN ONLY IMAGINE HOW HE MUST TREAT THE STAFF! GO ANYWHERE ELSE!!!

I struggle to understand how this office has so many bad reviews... are the people in LWR that…read moreinsufferable and hard to please? I've had nothing but great experiences here... fast, friendly, and very affordable with my insurance (Delta Dental) I hope these people who are throwing out one star reviews on this business have a business of their own one day and then we'll see how they feel when that happens to them... Personally, very satisfied here.

Willy Wonka meets Russian mafia dental facility. Too much unnecessary time at dentist! They require…read moreyou go to an appointment for their treatment sales indoctrination prior to getting a cleaning. Even after telling them NO on this they still had me come in. Cost me over $150 and never got my teeth cleaned. I will try to report this to a consumer protection agency or the board regulating dentists in Florida. Please don't ever contact me again.

I've never had such a bad experience in a dental office from the moment, I walked through the door…read more the ladies at the front desk unprofessional and not focused on their customers lots of yelling through the office and just a unprofessional atmosphere I went in for a tooth extraction, and I was signing legal paperwork and handing over my payment as I was in the chair getting local anesthesia. I feel like I was in a Third World country.

I opted to call this place because of the 5 star rating. I'm sad to say I never got past the…read morereceptionists. I waited a bit to get the first person and she took a bit of information and then asked to put me on hold. OK she had to look something up or something else. Then after a few minutes she came back on the line but I had to remind her that she was already taking care of me. She pivoted and we discussed my insurance a bit and she said she would check it for me. Then abruptly she asked to put me on hold again. Now I wait another 3 minutes on hold and a new person picks me up. With that I was done playing phone tag and told her my disappointment and hung up. I'm sure they deserve their 5stars but I'll give a three because I never got past reception. My guess is they are really busy or just incompetent at the reception level of their business.

Dr. Konick is a wolf in sheep's clothing. Please don't let her smile fool you. Dr. Konick released…read moreme from her practice and told me I was not a good fit for her office after paying her $4000 and seeing her for over a year and a half, Mind you I paid her cash because I did not have dental insurance. I was released from her practice because her hygienist recommended a service and at the time I did not feel that I needed it and could not afford it. She basically abandoned me. If you follow the story, she will be reported to the Florida Board of dentistry. There is so much more to the story and she has failed to meet her ethical obligations that I guess she forgot because it was so long ago when she took an oath . I'm not sure if she submits a form to everyone to fill out to see if they're a good fit for her practice. What does a good fit even mean ,if anyone knows please reach out to me and educate me. It's a shame that some doctors and Dentist feel that they have the power over a patient and they can just abuse that power and get away with it. Please follow the story because she will not be getting away with it. I would just like to say that I am not a disgruntled patient but a patient that will not let a dentist take advantage of them because she feels she has all the power !

Everyone there is competent and friendly. If you have to wait for an appointment, it's worth it. So…read moreglad they took me as a new patient!

This is the BEST place to go if you need a denture repair!…read more Prior to calling, I tried to get into Aspen Dental. They advertise repairs, while you wait. Sounds great, right? Except....they wanted to do X-rays of my mouth, and upsell me new dentures. I could tell that all I was to them is a sack of cash! Personally, I don't understand why they would need to do X-rays when the problem is a removable prosthetic device not part of my natural body. Sorry, but I don't willingly sign up to have my body dosed with radiation (unless there's a damn good reason to do so!). When I told them I'm not comfortable doing X-rays, I was told "it's non-negotiable". EFD didn't do any of that. I went in, dropped off the denture, and picked it up the next day. Great customer service. No hassles, no upselling. If and when I need new dentures, they will be my go-to. They did a great job on the repair.

I was looking for a Dental Office close to home so I didn't have to drive so far to be seen. I…read morefound this place about 10 minutes away and made an appointment. When I made the appointment they told me they were checking my Insurance to verify everything would be good for my intake appointment. After my intake appointment I received a bill for the full price of the intake appointment. My insurance told me they (and most Insurances) don't approve 2D photos unless there is a medical necessity for them and that they billed the intake as a "Doctor Exam" which I had met my amount of Doctor Exams for the year of 2025. When I called them, I was told they only verify the Insurance would be accepted and they don't check to ensure insurance will cover the appointment, which is completely different than what I was told when I scheduled the appointment. So now I am on the hook for $200 and I am not even going to use them because of their shady business practices. I am a real client and a real reviewer, I have no clue why my location says California, I am in Palmetto, FL