I had an extremely frustrating experience at Bexley Riverwalk following a pipe burst that flooded…read moremy apartment. The bathroom, bedroom, kitchen, and dining area were all flooded with dirty, foul-smelling water. Maintenance came initially and flushed water out through the patio, then left a dehumidifier and instructed me to run it for three days, which I did. On the fourth day, I had to fly out. I turned off the dehumidifier because I was not comfortable leaving an electrical device running unattended while I was out of town. I clearly told the management and maintenance team that they did NOT have permission to enter my apartment without me present, and that I would be back the very next day and they could return then. Despite this, maintenance entered my apartment anyway after explicitly being told not to. I was later told that turning off the dehumidifier was a lease violation, which felt unreasonable given the circumstances and the fact that I followed instructions for three full days. To make matters worse, after the flooding they had to replace baseboards and drywall, creating another mess. I repeatedly requested that the floors be properly cleaned and sanitized, since the unit was flooded with contaminated water, but this was not handled with urgency or care. I understand this happened during a winter storm with extremely low temperatures around 20°F. I had taken precautions by dripping faucets, and the pipe that burst was supplying the sprinkler system, not something within my control. Still, the lack of respect for my boundaries, poor communication, and dismissive handling of sanitation concerns made this experience incredibly stressful. Overall, the situation was mishandled, invasive, and frustrating. Emergencies happen, but tenant communication, consent, and basic cleanliness should not be optional.

Great Experience! I was helped by on of their leasing agents Jhoanna, who was amazing. She helped…read moreme with all I need, followed up multiple times and was able to accommodate me switching appointment times and walking in. They did not have the exact room I was looking for within my time frame, but Jhoanna then was able to help by getting me in touch with Bexley's sister property same day. She also me know what they currently had available, of which, I did end up renting! Definitely recommend!

There's no place like home. The staff at the Ruby (headed by Sherry) made me feel like home. I…read moremoved for work from California and ended up at The Ruby. I was homesick but the Ruby made me feel welcomed for almost 2 years . I didn't want to leave . It was home. Everything was top notch !

I love living at the ruby. my husband and I moved from Louisiana in May and we could not have asked…read morefo better assistant with moving in. we only had a months notice and I only gave Ms Sherri about 2 weeks notice with moving as she made sure everything was a smooth as possible. everyone from the the office staff to mai is great. the ruby is beautiful place to live. the amenities are great and I feel safe where I live. which if very important to me. the motto is love where you live and I do.

I've chosen this complex for a 2nd home In tx. While it's a bit dated in its finishes (I'm In The…read moreluxury apartment industry) the property is clean, the residents truly love living there (encounter a few during my tour) , the amenities and location to everything I need for work and social are bar none. The staff here is incredible (especially Vicki) and have gone above and beyond to help me get settled. I'm really looking forward to this experience!

Pros: Located right off main street: restaurants, historical…read morelocations, you name it. Their amenities are very robust. Pool and gym Place is very clean Secured gates Easy parking Quiet Neighbors are very pleasant Cons: 1) I had flooding into my apartment in 2024 from a clogged drain. I was on the first floor, and all the water went down my pantry and under the floorboards in my kitchen. Anytime I stepped on the floorboards, water would come pouring out. There are two occasions that I went to management about this, but I was told two things that absolutely floored me: Mold doesn't grow in 2-3 days, and that they would use a dehumidifier to take up the water. Black mold does, in fact, grow in 2-3 days, and a dehumidifier would do absolutely nothing to help the water. I assume they did not want to address the problems until after I moved out, since I gave my 60 day notice. Regardless, I thought it was very unprofessional, and I did not push a prorate after these interactions. I lived at a family's condo for the time being and just wanted to move out as soon as possible. 2) Someone at the complex took my name off my mailbox and put in a forwarding address slip for the next resident BEFORE my lease was up. This couldn't have been worse timing, seeing how any and all tax documents I should have received were bounced back to USPS, and I am struggling just to find out how the hell to get them. I was told that it was the responsibility of the USPS, but even if it was their responsibility, the apartment complex would have to give them the notice that I was out of the apartment. There would be no reason to tell USPS that I was moved out of the apartment before my lease was up. Never mind the tax documents, I was missing quiet a bit of mail. Ultimately, I do not want anything else to do with the complex anymore; it's just been such a pain. I cannot recommend this place until they have better management. They dropped the ball really hard, and I find it daunting that I put any kind of effort into approaching their office.

We have been here 8 months and we love our apartment. We have the townhouse style. Love it because…read morewe have guest room downstairs and allows for us to still have privacy upstairs. Maintenance took care of everything at the time of move in and have not had issues since. Staff has always been helpful and cooperative. I guess my asks would be 1. if we had a walkway to our little backyard and 2. That the residents who have pets pick up after their pets. There really needs to be signs that say pick up after your dogs. Other than that Bevan is great! I would totally buy if they had that option. Oh yes, location is awesome, with restaurants in walking distance and easy freeway accessibility.

Very Interesting leasing staff. Way better options available around. it's a very selective…read moretreatment management will make sure to harass you with your deposit money. You rather forget your deposit money or keep following up for months together. I made a bad choice.

Great apartment in a great area. Very lucky to live here. Good maintenance team too. Elijah took…read moregreat care of us.

I moved here in October 2024. I am so glad I found this place. i have felt very safe here with no…read moresecurity concerns. Madisson and Elijah have been wonderful deal with and always address any of my concerns. And then there is the Loung, I love this room. My friends and I got there often to play pool. We also reserved this room for Christmas with my family and then last week for family and friend game day. I cannot wait till summer so I can use the pool and sit outside and listen the water feature they have going. Best decision ever to move here.

We just recently moved in and the staff is great! Hannah and Katrina have been especially helpful…read morewith all our paperwork questions. Our keys didn't work when we first got there and maintenance was there quickly to get them recut for us. We are very happy with our decision to move here!

These apartments are nice been here for a year now Katrina in the office is very nice and super…read moresweet

What a great experience! We were looking for an apartment in Roanoke and Graci & Kellen were…read moreprofessional, knowledgeable, and a pleasure to work with. They answered all of our questions. We will be renting an apartment at Two99 Monroe. I highly recommend!!

I lived here for less than a year while working in Ft. Worth. I really liked the other residents,…read moreand the nearby restaurants but that was it. Many people do not pick up after their dogs and the place is run terribly. I would give less than 1 star if I could.

FALSE ADVERTISING!! The pictures they display for their homes that are being sold are completely…read morefalse and do not disclose the actual state of the property

We just purchased our first home with the help of Team Nelson and I can't say enough good things…read moreabout them! When we wanted to take a few months to look and understand the market, they were happy to go at our slower pace, and when we needed to move quickly to secure the contract they were right on it. The best part about Bill Nelson's group is that they work so well as a team: Bill gave us great advice about shopping the market for a fixer upper; Casey steered us towards houses and areas of DFW that would handle the level of investment we wanted to make; and Kelly was fantastic at handling the back-and-forth with the seller and ensuring the lender got everything to the table on closing day.