Updated:The apartments were nice and Abdul was a great leasing agent who helped show me the…read morepremises. All my questions were answered, specially about noise, and I wish the apartments would have worked for me. After a very frustrating month of trying to obtain my refund of overpayment since I decided to not move in or sign a lease, I was helped by management and am very happy that she is now handling this and able to correct the issues at hand.

I moved in less than a month ago and am totally in love with this community. Everyone is so…read morefriendly and welcoming. The view is amazing! I highly recommend Nexus Lakeside!

First, I don't even know where to begin about these apartments. Truly loved my experience of 27mths…read moreliving there. Even though in the beginning the office was a revolving door. Until, Stephanie came along setting the trend being Phenomenal.She is very professional and caring. Her actions line up with her beautiful Spirit. Prompt and will get the job done. Not to mention she is very respectful, kind, considerate it is not enough words in the dictionary to describe her. I would tell anyone to try Hunter's Creek beyond a shout of doubt. I left only to start fresh from my past nothing to do with anyone at the property. I would return without any questions loved the atmosphere floorplan, etc. Next, Kennedy is remarkable as well such a beautiful Spirit, respectful, kind , thoughtful, and prompt on handling business also. Not enough words to describe these two. If looking for a place check them out for sure. I guarantee you will not be disappointed. Lastly, the maintenance supervisor is Awesome, beautiful soul. Already missed being there. I pray God continue to use them as his servants because he chose great when he picked all three of them!!!!! Thank all of you for being wonderful and always there to help me along my journey. Have a blessed and wonderful day. Ms. A Scott 5102

The apartment layouts and the inside is really pretty and appealing AND the fact that it is a small…read moreapartment complex is great!!! I am used to elevators, not a fan of the stairs, especially since my dog is elderly. The walls are thin, you can hear everything. I recv'd a complaint that my neighbor hears me closing my cabinets, putting away my dishes and my dog playing with his toys late at night...LOL...My dog is blind and has no toys first of all, second, if you have an issue with me closing my cabinet doors and me putting away my dishes then the problem is you, but the walls are thin. They have new management every couple of months it seems. I have never went down to the office and found the same staff from manager to leasing guys, never. They barely return calls or emails now, they used to with last mgmt and staff. The are not customer service friendly nor welcoming and don't care. I stayed at my last to apartments over 4yrs because they had such great staffs and community friendly and genuinely cared about their tenants. I will definitely be moving out when my lease is up here soon...it can't come any faster. My packages get stolen weekly because they delivery people leave out packages out for anyone to take and the mailroom door is NOT locked. The gates work when they want to, so open a lot of times for anyone to come in and out. Fobs work when they want to. Maintenance are great and prompt! They have so many hidden fees that you need to watch out! Make sure if you move here you read the lease page by page there is a hidden monthly fee in there that I wasn't aware of because they have you sign everything online and not in the office. This way they hold you responsible for them not being forth-coming and transparent. Luckily, I found it 2mos, after reading my lease to find out about transferring. I immediately called the company they had been charging me. I am positive no one probably knows about this charge. They also charge you for cable/internet ($75 or 80/mo). I still haven't used my cable and I have been here over a year. I asked if I have to use the service and they said yes. The don't provide for light bulbs, I think they will provide one free one - LOL. Hence, I have not called about the one out since like 4mos ago. I don't know about parking issues because I work from home and when I go out my friends pick me up. Again maintenance are some of the best! I would not recommend IF you are wanting a leasing staff that cares and wants you to stay. People move out all the time and they too say they couldn't wait. They lock you in a lengthy lease, which is why I am STILL here. :(... If the staff wasn't so ...I would think a bit longer and might've renewed, but I will NOT give my money to anyone that doesn't lookout for my best.

The staff at Montelena apartments is very friendly and easy to work with. Sundae is so attentive…read moreand professional. She made my experience at Montelena a real pleasure.

I normally keep to myself and try to handle things privately, but I feel it's important to share my…read moreexperience living at Montelena Apartments in Grapevine. For an extended period of time, I've experienced ongoing nighttime vibration/noise disturbances that have affected my sleep and quality of life. The situation has become stressful enough that I've temporarily had to sleep in my living room area just to feel more comfortable. I have reported the issue through the proper channels and documented what I've experienced. I'm hoping management will fully investigate and resolve the situation appropriately. My intention is not to create conflict with anyone -- only to share my honest experience and hopefully encourage better attention to resident concerns and peaceful living conditions.

When I moved in 5 years ago it seemed very nice & Lauren, the assistant manager, was very nice &…read morehelpful. While doing the walk thru I asked about needing to fill out a move in form for damages. She said if I wanted to but stated the only 3 things we found were normal wear & tear items & I couldn't be charged for them later, those items being rust on the bottom of the tub, a discolored guest bathroom sink, & old discolored stove drip pans. I asked about roach problems (I don't do bugs) & she reassured there wasn't any, which was true by all appearance, only to find out about 3 years later by a couple staff members that my apartment had been over run with them before they cleaned up for my walk thru. Fortunately, the only times I saw them was after they sprayed units next to mine, then I'd find an occasional slow moving or dead one. What I didn't realize until my first night trying to sleep was how loud it was from 288 traffic. I got a lot of sound proofing foam for my window, which helped just a little, but I had to use a couple fans for white noise to cover up the traffic noise. I can't use earplugs due to my tinnitus. About 3 to 4 months later a vertical slat broke out of the blue, & I noticed it had been previously broken but someone had taped then stapled the top broken top part then hung it back up. I also noted then that it was missing the far end vertical slat, so because I hadn't found those and put them on a move in form, I was responsible. I would never have thought to have checked the top of the vertical blinds, yet Lauren saw it & said I would still need to pay for the replacements. The neighbors for the most part were nice but kept to themselves. Only a couple problems with noise from one above. The complex was usually quiet except some kids playing, but that didn't bother me. Once I heard a slight noise at the door, then saw someone slowly turning the handle down then slowly back up, then a kid in dark clothes run past my window view down the sidewalk. After a min I opened the door but didn't see anyone, leaving me shaken. I went right over to the on-site care taker & told him, but there wasn't more I could do since I didn't get a good look at who did it. It appeared they were quietly checking to see if the door was unlocked. No outside cameras allowed here. The other problems I've had is when it rained hard hitting the door it would leak water into the apartment, no good sealant around the door so cold or hot depending on the season, workorders were usually pretty timely except a couple were a few months. As of the time I moved out the kitchen sink sprayer hadn't worked for months & still mold in the AC unit they wouldn't fix. There's also a very high turnover in office staff, 6 different managers and assistant managers so far this year. ××Now for the move out, which is mostly why I'm only giving them 2 stars. Everything was clean except the stove pans which I overlooked, in part because I rarely used the stove & the guest bath & sink were cleaned TWICE. I did it, then when my son came over to help with move out cleanup, while I was mopping a room, he cleaned the guest bath again after seeing the tub rust and discolored sink. I had always used a tub mat when bathing because of the rust & some parts were slippery. So I called once asking to speak to the manager about getting my refund back, being told by the assistant manager that she would leave a message for the new manager to call me back, which never happened. They also got a new AI answering service, so now you're lucky to speak to anyone w/o going there in person, which I can't because I no longer have a car because they went up so much on rent. After many attempts to contact, I received partial deposit reimbursement, discounting the tub, the sink, the washing machine, a couple blind slats, a "stained microwave" & for cleaning stove pans & a , cupboards they say were dirty, which weren't, & I have video taping for proof. I've checked & all but the slats & stove pans are normal wear & tear, & they can't charge me more than the $13 replacements value for the drip pans. I will report this to HUD. For anyone with doubt, I've made MANY reviews and I'm always fair. You can look it up.

I've lived here for several years and was a bit concerned when management changed, however, my…read moreconcerns were put to rest immediately. The manager, Brianna and the assistant manager Kaye are running and keeping the property in tip top condition. Maintenance issues are handled promptly but what I love most about the complex is that it's an open structure and not a large apartment complex

Property is well maintained, always clean. The pool is huge and they clean it everyday!…read more Love my big patio and the office staff are so nice and helpful :)

I love it here! It always feels clean and maintained, and my location to everything is so…read moreconvenient. I don't typically go down to the office but anytime I've spoken to Jessica she's helped me immediately and is always so nice !

It's that time again--renewal time! And we just wanted to let you know that there's truly nowhere…read moreelse we'd rather be right now, Until we find our house, we are absolutely thrilled to be staying here with a team that genuinely treats us like family and makes sure we are taken care of without a doubt. We wanted to give a special shout-out to a few people who make living here so wonderful, Ebony and Lyle have been absolutely amazing. Evan and Byrd are always friendly and helpful. Kecia and Eric are the newest additions and they've fit right in, The entire team here makes this feel like home. We genuinely love it here, and we are sure anyone else who lives here, or is considering it, will too!

I want to say up front that the situation we ran into was honestly a pretty rare set of…read morecircumstances. I'm not suggesting this happens to everyone. I'm sharing it simply because if something unusual like this does happen, it helps to stay very on top of communication. I followed up to get answers, but my biggest concern is that someone older or someone without the time to constantly check in might have a much harder time navigating a situation like this. We lived at Limestone Ranch for about a year and a half, and overall our experience was mixed. The apartments look very nice when you move in. The renovations make them feel modern, which is one of the reasons we chose it. At the same time, the buildings are older underneath those renovations, and that led to some strange maintenance issues. For example, our kitchen sink repeatedly came apart. Our dishwasher also came out of its socket repeatedly. Maintenance was always kind and tried to fix it, but the problems kept returning. One thing that surprised us was the electricity cost. Our one bedroom rent was close to $1,700 a month, yet our electric bill sometimes exceeded $400. Even after we moved out and the apartment sat vacant for two months (which we still paid for according to the lease), the electric bill was still over $200. I'm not sure if this was the provider or the building itself, but being on the third floor likely didn't help. The amenities were decent but sometimes inconsistent. The pool is nice, but there were times we went to swim and I ended up skimming debris out myself. It was also closed for about a month last May because an inspection hadn't been completed in time. The grills by the pool rarely worked. The gym is extremely small, and if two people used the treadmills at the same time it often tripped the breaker and shut both machines off mid-workout. We also dealt with a lot of palmetto bugs in the outdoor hallways and stairwells during humid weather. I understand this can happen in Texas, but it was shocking at first since we weren't originally from the area. Some nights the stairwells were full of them, and a few did make it inside our apartment. We also had a wasp nest on our patio that made the space unusable for quite a while. After waiting weeks for maintenance, we eventually sprayed it ourselves. Packages also became an issue over time. The Luxer One locker system worked well at first, but later we often received delivery notifications only to find the packages missing. At one point the staff had to reorganize everything themselves, which was appreciated, but it happened months after some packages had already gone missing. One of the best parts of Limestone Ranch is the location. It's very close to Costco, other shopping, and the highway, and there's a canal with a walking path nearby that we enjoyed. Where things became difficult was when we had to break our lease due to relocating for work. To be fair, Limestone Ranch does offer lease break options. We spoke with Evan, the assistant manager, and chose the 60-day notice option. We confirmed everything again before submitting notice and were told February would be prorated to around $400 since the lease would end partway through the month. When February arrived, though, we were charged the full $1,700. To keep the account in good standing we had to come up with an additional $400 while the issue was being sorted out. We were then told we also owed another $1,000 because the lease break fee had not originally been charged correctly months earlier. From there, it turned into nearly a month of trying to get answers. The only time anyone reached out was to collect additional charges. Evan told me he would contact corporate and call me back, but I never heard from him again after we paid the additional fees. Both Evan and Mahogany also directed me to contact corporate myself, but when I did they seemed confused and had very little information about our situation. During this time it was also extremely difficult to reach Ebony, the property manager. Calls often went unanswered and I was not put through when I asked to speak with her. After weeks in the dark about our charges, refund, and even our security deposit, I was honestly considering contacting an attorney just to get basic clarification. Even the refund required follow-up from us. I noticed in the documentation it was listed as a check, and I had to ask whether they had the correct forwarding address because it had never been confirmed. I do want to be clear that this review is not meant to reflect negatively on Ebony. Once she became aware of what was happening, she stepped in and worked to correct the billing issue and make sure our refund was issued. She was extremely apologetic and clearly cared about making things right, which I appreciated.

Amazing apartment community! Maintenance is quick and responsive, typically completing work orders…read morewithin 24 hours. The amenities are great and well-maintained, and the location is super convenient--just minutes from TWU, UNT, and the Square.

I lived at majestic parc and it was by far the best apartment I've lived in! Management is kind,…read morepatient, flexible and understanding. Would absolutely recommend!!!

I had high expectations going into this experience. We scheduled an appointment about a week in…read moreadvance to tour a 3-bedroom, 2-bath apartment. Throughout the week, I received multiple emails, texts, and phone calls confirming the tour and even providing a quote for the specific unit we were supposed to see on Saturday, 6/7. Unfortunately, when the day arrived, my husband and I showed up 10 minutes early and waited. It appeared that the leasing agent was busy with what it seems a personal visit, which delayed our appointment by over 20 minutes. We were patient but when she finally approached us and asked why we were there, we were told that there was no 3-bedroom, 2-bath unit available for viewing--even though their website still shows two available units. This was both disappointing and frustrating, especially after all the confirmations leading up to the appointment.

I absolutely loved my stay here for about 2 years. My family and I are always thinking about this…read moreplace. Nothing but positives to say here, loved the dog park, the shady walking areas, and my awesome wrap-around patio.