Ruben was excellent to work with and the car was more than promised. The rate was exactly as promised, the rental process took less than 5 minutes, and the car performed excellent. BBB will be our only car rental company in Cabo from now on. Scott Colter read more

Highly recommended! I requested a quote, and received a response almost immediately. Sagi gave me advice on the best car option for where I was going, and gave me a simple, straightforward quote. Taking the included taxi from the airport was simple, the car was ready on time, and the employee working gave us excellent directions. At the end of our trip to beautiful Todos Santos, they dropped us off at the airport gate. Will definitely rent from them again the next time I'm in the area. read more

Since it was my first trip to Los Cabos and Mexico in general, I was little apprehensive about renting a car. I came across BBB Rent a Car researching the options. Based on the reviews from US travelers I was confident that renting with them would be a right choice. I requested the quote on their website. Ruben responded promptly, explained different insurance options and provided other helpful tips. Upon arrival I headed directly to taxi stand. BBB has arrangement with airport taxi service and they paid for my ride. Ruben was very pleasant, honest and straightforward. I paid quoted amount, no run-around. My car was ready and I was on my way in about ten minutes. Car was an older model with weak A/C, but clean. Returning car was also quick and easy. Reuben offered that BBB staff can take me to a gas station to fill up the tank to avoid being scammed and from there to directly to the airport. Renting a car allowed me to see many beautiful places, interact with locals and learn about their culture. My experience with BBB was entirely positive and I would recommend them without any reservations. read more

I wouldn't rent through anyone else!! BBB was amazing! The prices were the best around, the company was professional and straight forward. Very communicative and stress free. read more

If there's anything in this world I really dislike it's feeling cheated. I have heard so many stories of people getting to Cabo (or anywhere else for that matter), having a quoted price and then being hit with additional taxes, fees, and required insurance. I don't mind paying any of these things but I want to know about it upfront. This is exactly how BBB Rent-A-Car operates. With one quick email they give you all your options with a quoted price. They don't even charge you to add an extra driver which is amazing. We got the least expensive car they had and it came with an explanation of why they chose in that car and how they felt that it would operate in the Cabo terrain. I am almost certain that we paid less than we would have with another company but I would have paid more for the peace of mind knowing that I would only be paying at that price I was quoted. Sagi and everyone else in the office was so nice I always appreciate that read more

We rented a car for three days from BBB and had a great experience. BBB goes above and beyond to give you helpful information to make your stay pleasant, navigate the overwhelming airport with many solicitors, and help you avoid common pitfalls. The cars are very affordable and BBB is very straightforward with prices and insurance costs. read more

BBB is a breath of fresh air to the nervous First timer tourist in Cabo! You know when people in Mexico tell you "whatever is quoted, expect to pay three times when you get there" NOT with BBB. From the first email quote to the transportation provided to their rental office to picking up the car, they have been honest, upfront and my experience has been nothing short of exceptional! I cane with three small kids and my husband to Cabo for the first time and their owner Saji welcomed us to a wonderful start to our vacation. My children fell inlove with his charm and warmth. They fondly refer to him as "Uncle Saji" he even let them borrow a couple of boogie boards. I checked my costco membership and budget rental prices including priceline and hotwire car rental for quotes. No one beats BBB!!! read more

I chose BBB based on reviews on Yelp and TripAdvisor, and liked that they're independent and not one of the big rental companies. I rented a VW Passat for a week and it was perfect. It was an older vehicle with plenty of dings and scratches, all of which they were aware of from the beginning, and that's probably why it's less expensive than the big companies. Service was excellent! Ruben was particularly helpful and friendly. I would absolutely rent from them again. read more

Sagi was very resourceful and friendly. Renting with them is fast and easy. They pick you up from the airport and drop you off. I'll definitely rent from them again. read more

I can't say enough good things about Adriana at BBB. She made renting a van in Cabo so easy. From getting to the rental place from the airport to check out. There was moment when they thought we had damaged the car and we had not so she went and checked with the shop to confirm and sure enough the shop knew about the spot on the bumper. Thank you for taking the extra step and clearing everything up Adriana. We will be sure to rent from you again on our next visit. read more

Easy pick up drop off. Very professional and enforcing covid rules. The service was great.

Ugh. Not sure if these guys are a scam or not, but beware. I read the reviews assuming we'd get a great deal and a decent car while in Cabo, but now i'm not so sure I made the right choice. The PLUS: the convenience of grabbing a taxi and going straight to BBB was great. The DOWNSIDE: We were supposed to get a Toyota Corolla, but ended up with a Jetta Clasico, which was four years old. Compared to most rental cars on the road, we were definitely in the oldest one. The lights didn't work and it was smaller than expected. The team "accidentally" charged me in dollars rather than pesos -- so they charged me nearly $9,000 rather than $450! They emailed me the same day saying they made the mistake, asking me to authorize the correct amount and they would immediately make the refund. However, the refund was never made, which i didn't realize until reviewing by bank statement after vacation. Strangely enough, they sent me the receipt for the "Refund" and it was made at the same exact time as the charge...so it seems to me they knew the moment they made the mistake, or it was a fake receipt, because the refund never went through. When I called them on it, they suggested a wire transfer since it would be faster than a refund (which would take 45 days). For the wire transfer they claimed to need a ton of personal information including my date of birth. PSA: you don't need to share your DOB for an international wire transfer. Needless to say, I didn't do the wire transfer and opted for the refund, which was going to take 45 days. In the end I disputed the claim with my bank, and finally got my money back. BUT BBB ended up having nearly $9000 more dollars in their bank, collecting interest for month, while it got sorted out. Shady. read more

BE EXTREMELY CAREFUL WITH THIS COMPANY. I never had a worse experience with a car company than BBB. We had to wait over 30 minutes to get our car when two days prior, they said to please pay up front so we can get you in and out in a hurry. Once we left, something was wrong with the car every day, from driving out of the lot, the tire pressure gauge went off, next day, the temperature gauge starting flashing, then another day the check engine light came on. They told me that this is my responsibility now and would not even attempt to help. Very frustrating to spend that kind of money and call them everyday to let them know there was another issue with the car. I would use someone else other than BBB read more

Great company. Clear and easy car rental. Provided the exact car I was looking for at a moment's notice after I switched my rental car from an inferior and overpriced service. read more

BBB Rent A Car lived up to all the other 5 star reviews. Sagi responded to my email within 24 hours, answering all my questions. I was travelling with my 3-year-old daughter and needed a car seat, which they provided free of charge. They supplied the pickup service from the airport and the ride to the rental office was 5 minutes away. From beginning to end, the service was amazing! We rented a VW Jetta and it was very reliable. I highly recommend using BBB Rent A Car and we would rent from them again the next time we're back in Cabo. read more

Absolutely seamless experience! The van we rented was ready and waiting as described. Picking up after hours was not an issue! Adriana work out all the details with me prior to our arrival via email and phone. She was highly responsive and answered all of my questions. The pickup was quick and convenient and the taxi operator we were told to connect with knew exactly what to do. The return was just as great! The prices were exactly as stated with no hidden fees. Customer service was beyond friendly and helpful. I would not use any other company after my experience with BBB. read more

Still they find a way to shake a few extra dollars. Don't believe NO HIDDEN FEES. Compared to many Cabo car rentals, with very low come-on rates, only to double or triple the price, BBB has much going in their favor, but here is the problem: They quote the prices to you in American dollars, and then at the last moment at the counter, they convert the transaction to pesos and THEY determine the rate. For me they used 21.18. I said it seems high, but they assured me that it would be within a couple of dollars of being correct due to small daily fluctuations. With this assurance, I signed the agreement in which I later learned they had entered the same rate. I checked the credit card rate transaction online two days later and it was 20.37. The difference cost me an extra $35 for 15 days. By the third day, I gave BBB the opportunity to credit me the difference and provided them copies of the CC statement. They responded that it was too late since I had signed the agreement. I then gave them three more opportunities over the course of four days to do the right thing. They said the problem was my bank (even though I had no bank involved, and was using AMEX). I then brought up a different transaction from the same day using VISA, and they had the exact same rate of 20.37. I asked them to prove their rate as I had mine. A week later, soon after Biden had slapped the sanctions on Russia and the dollar took a one day upward valuation, BBB came up with a copy of their exchange rate, but it was only 20.85 after the increase. I think their bank charges them a credit card fee and they have figured a way to pass it on to you. It was the best they could do. So I do recommend them, but whatever they quote, add 4 or 5% on top of that. Alternatively, have them quote and charge you in pesos. Good luck and eyes wide open. Not related to BBB, Cabo got to two of our three families using a scam at the gas pump. Always get out of the car and make sure the gas pump is at $00.0 before they pump, or you may be paying double. And use the credit card if you can. Paying in cash, the attendant will come back with much less cash and claim you gave them different bills. read more

BBB's 5-star reviews are the real deal. Based on recommendations from owner of our vacation rental, plus other reviews, we recently rented from BBB Rent A Car at Los Cabos Airport. From my initial email inquiry to dropping off vehicle, BBB staff provided prompt, courteous, and first class service. They paid for the quick taxi ride from the airport so that you could promptly go from airport to rental location. We rented a large SUV that was perfect for hauling dive gear and navigating the numerous arroyos (dry riverbeds) where roads are dirt and soft. I rarely write reviews but in this case, their service was so awesome that I want to make sure BBB stays in business for a long time. read more

Read all reviews on BBB and we decided to give them a try. The service and experience was fantastic! We requested a car seat for our baby and they had plenty of options. They even let my wife go to the back and pick which ever one she liked. We will definitely go see Sagi when we return to Cabo! read more

Sagi made everything seamless. BBB covers the two minute taxi ride to their office. Our car was waiting when we arrived. After the brief (and comparatively straightforward) paperwork signing we were on our way in less than five minutes. Bringing the car back was equally easy. read more

Top notch customer service. Have searched on many rental car services and their price can't be beat. No hidden fees no gimmick very honest.

I was a bit nervous about renting a car in cabo and there are plenty of stories online about getting scammed. I had never heard of BBB before doing my research and read a lot of good things about them. I contacted them and spoke to Ruben and he emailed me as well. I was a bit skeptical at first but I was glad that I didn't need to pay anything upfront. They gave me great instructions on what to do when I arrived at the airport. Basically ignore the lines of people trying to get your business and go straight to the Josefina Taxi service wearing the green shirts. They take you right to BBB and BBB pays them. Once I arrived, they were so friendly, explained everything to me and charged me exactly what we had agreed upon weeks earlier via email. The process was quick and easy and the car worked great. The return was just as easy and they shuttled us back to the airport. I would use them again. read more

This is the best car rental place we've ever used! Cabo is a wonderful and temperate place! The folks at BBB Rent a Car are warm and friendly and care that you have a good time in Cabo on your vacation! Sagi recommended a great Netflix show to binge watch when we got home to the U. S.! This is a trustworthy company in Cabo. read more

We used them on our first trip to Cabo San Lucas, a couple of years ago, and the experience was so good, that we'll be using them again in January 2021. They are fair, fast, prompt, and generally outstanding! read more

Easy to make reservations with them, no hidden fees. Great communication, they reply to any questions within a day. Gave us great advice for our first trip to Cabo. Will definitely book our next rental with them. Free child car seats with all rentals. They will also drive you to the airport after you return the rental car. read more

Traveling to Cabo for the first time, I heard about all of the issues with renting a car and all of the unexpected fees and scams that are out there. I came across some reviews of BBB Rent A Car and decided to take a chance with them for our family of 10 and boy was I right. They did such a great job from the moment we got there, they greeted us like family and suggested great locations and ideas for the family to try. The quote was exactly what I paid and no hidden fees or uncomfortable contracts. The Van we rented worked perfectly and did exactly what we needed for it to do and it did great on gas, even with AC on all the time. We used it every day and for a large van, it did way better than my Truck back home. BBB has great people and great service, we will definitely use them again when we come back next year. I highly recommend them to my friends and family. Best option around Cabo, BBB! read more

These guys were honest, helpful, and their rates were fair. There were no surprises, we highly recommend renting from them.

I went to Cabo with my family (4 of us) in June, 2017. Prior to the trip, I did my research on car rentals as we were staying at the JW Marriott which is far off the beaten path. The hidden costs of rentals and insurance scared me a bit until I ran across BBB. The reviews you see are legit as Sagi and his staff are first class, trustworthy individuals. The process to get the car took no time and the cost was in line with our e-mail communication with nothing hidden. The car itself was older (as expected) but drove just fine with great A/C. In addition, Sagi took his time giving us multiple recommendations on restaurants, etc. If you are looking to rent in Cabo, check out BBB, you will be happy! read more

Sagi and his team were great at communicating with us throughout the booking and helping us get a large van for our big group. The van was exactly as described, older but everything worked great and got us from Cabo to La Paz and back with no issues. Their rates are very straight forward from the start. We will definitely rent from BBB again, thanks! read more

Another great experience with BBB. They are the best option for rental cars in Cabo. Sure, they don't have brand new cars but the advantage is there is not huge target on your back that says "tourist here". The cars are all in great condition and very clean and reliable. Sagi and Ruben, as well as the rest of the staff, are warm, engaging, and focused on great customer service. This is like the 7th time I've used them after a couple of experiences with others that mislead on the final price. At BBB, it's all up-front and honest. Keep up the great work BBB!! read more

First time renting from BBB. Have rented from other companies but this experience was great. The price was reasonable and no increases/changes when we arrived. The price and vehicle were exactly as advertised. Everyone we dealt with was pleasant, helpful and efficient. Will be using them in the future for our rentals in Cabo! read more

BBB was exactly as advertised, easy, affordable and convenient. I have rented cars in Baja before from the "Big" rental companies and everytime the price was a lot higher than advertised. BBB was the price they quoted me with no hassle or additional charges. Their office is a 1 min drive from the airport and their taxi shuttle service was easy to find and professional. Our rental SUV was clean and in great condition. Very straightforward and easy experience. read more

Very quick and easy, staff is super responsive. No hidden extra charges for insurance or anything else. The quote they give you via email is the amount you pay. The office is very close to the airport. A a free taxi ride is included when you fly into to the San Jose Del Cabo airport and then a ride back to the airport when you are dropping off the car. You don't even have to take the luggage out of the car, a driver just pops into the rental and drops you off at the terminal. Also, after originally reserving a car I had an issue and had to reschedule the whole, very last minute and very stressful, and they were completely understanding and helpful. I highly recommend them and will rent from them again. read more

Pretty great experience. Staff was easy to work with and very friendly. They had some emergency before we arrived leaving them short-staffed. As a result, we had to wait a while for our car. To make up for it, they gave us a free 1/2 tank of gas. Drop-off was fast and convenient. I'd certainly use them again. read more

One of a kind car rental service! Iv only ever rented a car once before this but in comparison this was far more ideal! No surprises! Sagi was upfront about the rental cost from the moment quoted. He even helped us save money by pointing out coverage by our credit card. We were in and out and on our way. The rental includes transportation to and from the airport which was super convenient. Absolutely loved Cabo and will not be surprised if another visit is in my future. 100% will be getting my rental car at BBB again. read more

Sagi runs a great little company! We were just in Cabo and we chose BBB above all others after reading the horror stories posted online about all the major brands found at the airport. BBB is a no nonsense service that is solid and hassle free. Renting a car from them was a joy and if I come back to Cabo, I'll definitely use them again. Why 4 stars? The car. It was a bit older than most rental cars seen around Cabo. My suspicion was that it was rebuilt or a modified vehicle. There were 1 or 2 nerve racking moments where the car blinked on some warnings on the highway. My fiance and I didn't have cell reception, so it would have been most unfortunate if we got into a jam. Fortunately, I'm somewhat versed with automobile repairs, so I was less worried as time went on. I would give Sagi and BBB 4.5 stars if I could. He runs a great business. Again, it is important to keep in mind that this business is a little guy in a sea of big guys. Things like the car are minor when thinking back on the overall positive experience my fiance and I had with BBB. Pro tip: Download Here Maps (from Nokia) on your phone and download a map of Mexico. I used this app as my GPS while down there. Sagi will give you some maps, but to find the hidden gems of the Cabo area, it is best to look up your destinations online. read more

Easy trip from the airport. The rental process was transparent and the price was fair. We had a great car. I would absolutely rent from BBB again. read more

Highly recommend this car rental business. Sagi Walk was super friendly and accommodating. We had a couple small problems with the rental which he quickly and professionally took care of. Will absolutely go back to them when we return to Cabo. Thanks again Sagi! read more

I've not experienced such great attention, prompt response in emails, integrity, wise advise and execution of stated services elsewhere! Sagi and his team were amazing and just as he spoke proudly of them. You Must Read Norris T., advice from 4-14 review, he had it nailed, and perfectly stated. Everything he said is every reason you want to rent from BBB every time you visit Cabo! Quick, trustworthy, organized, great communication, not greedy or shady in practice, respectful, helpful, and honest about their fleet. If you want a newer year, just tell Sagi, and he'll make sure to guide you, but if you're looking to blend-in with the local scene BBB has plenty this type of car, then good luck finding that at the other rental car dealers. The AC, yup, on the 2001 Chevy Suburban, we had to keep it on 1 or 2 setting on 95 degree days, or we'd have to bring blankets.....hmmm that's why they sell those down there in July, go figure? I had some special requests, and questions, and then crazy family "schtuff" that happened upon our 3 different flight time arrivals for various family members, and Sagi made it seamless and worry-free. He trusts, and he's someone you can trust in! No need to book 3 other separate reservations next time I visit, just 1 at BBB. Safe Travels! read more

This is a great way to rent a car in Cabo, and it includes insurance as well. Not to mention great service!