My wife and I were very excited to get a much needed vacation in Cabo San Lucas. While we were there on our trip we took at trip to Los Barriles and we really enjoyed the laid back atmosphere and beautiful scenery at the Hotel Palmas De Cortez. There was amazing fishing opportunities there that were world class. We stayed for two days and enjoyed shopping and local restaurants in town. From there we headed South to Cabo San Lucas to stay at the Playa Grande Resort and spa. This was much busier than our time in Los Barriles but we were looking to have some fun. Boy did we ever. Whether going shopping for the day or hanging out on the beach or at the pool, we met many great people doing the same as us; just looking to get away, make new friends and have a lot of laughs along the way. I highly recommend this resort. The staff were super friendly and courteous and they even helped me retrieve the jacket I left behind after I checked out. Of course, we would not have seen any of this if we did not have a means of transportation. This is where a friend of mine gave me a tip about BBB rental car. My friend told me that they were a "No BS" rental car provider who I could trust to provide a great selection of cars and excellent service. From the moment I reached out to BBB, I found their staff to be very professional and efficient. I called about renting a car for my recent trip to Cabo and was advised that Ruben would get back to me shortly. True to form I received a follow up message outlining my rental car options on the same day that I called them. In no time I had secured a nice Toyota Highlander for my trip. Once we arrived at BBB after landing in Mexico, the check in process was fast and efficient. I was given an opportunity to review the car and note any pre-existing scratches and dents that had not already been identified by BBB. This was to ensure that when I returned the car, there were no new blemishes on the car. I did note a couple of items not on the record of dents and scratches that BBB maintained. I added the new items to the record and when I returned the car 7 days later, a quick inspection revealed that I returned the car in the same condition that I received it. After that, the BBB staff drove my wife and I off to the airport and dropped us off. I highly recommend Ruben and the entire BBB organization for all your rental car needs. read more

We always rent a car from BBB rentals http://bbbrentacar.com/ They have transparent pricing, which if you've ever tried to rent a car in Mexico before, you will know is massively confusing. They pay for your cab to their agency from the airport which is really only across the street and will drive you to the airport in the car with your luggage and drop you off for your flight. Their cars aren't the latest models but that's the beauty of it, low prices and low anxiety! The cars are clean and well maintained. We picked our VW Jetta up after office hours (they'll leave the paperwork and the keys in the car in their protected office parking lot and the gatekeeper noticed a headlight was out. That was a bummer but it was 11PM, we were tired, and we reached the Cabo Azul without incident. I figured we could drive it back, if needed, to switch it for another car. When I called the next day Ruben said they could replace it while we waited. It took about 10 minutes and they gave us 200 pesos (around $9.50) in gas certificates. We enjoyed tooling about SJDC, going to La Lupita for the live music and amazing tacos, diving with East Cape Explorers, shopping at La Comer, enjoying La Nostra Pizza, and mourning the closure of Rock and Brew. When it was time to return the vehicle, we ended up having to take an alternate route due to a truck accident and missed seeing a convenient gas station to refill the tank. We were close to the BBB offices so stopped there for directions. We'd only used a little over a quarter tank of gas and they told us not to worry about it. I gave them back the certificates to defray the costs and we called it even. Try that at Budget or Hertz! Thank you, Ruben and team, for making our stay in SJDC a very pleasant one. Can't wait to book again next year. read more

Our experience with BBB Rent a Car was excellent. The communication was outstanding - Ruben was very responsive and answered all of our questions. They were very clear about the costs and there were no hidden fees. We rented a Chevrolet Suburban to accommodate our 6 people plus luggage and diving gear, and it was perfect. It was in very good condition, and ran like a dream. It also had A/C, which was fantastic because it was September in Cabo and very hot. The directions on how to get there from the airport were excellent. Ruben clearly explained which cab company to get, and BBB pays for the cab ride from the airport. On the way back, when we returned the car, they just had a driver hop in to the car and drive us to the airport, so we didn't even have to load and unload the car. They also gave us clear directions on how to find a supermarket in Cabo, and which beaches to go to around our destination (Cabo Pulmo). One tip I would suggest - they do take credit cards, but Ruben explained that the exchange rate wouldn't be very good. He advised that we pay in cash, which I had with me because I knew up front what the cost was going to be. It saved us a few hundred dollars - it would probably save even more if we had had Mexican pesos instead of US dollars. If you need a car in Los Cabos, use BBB Rent a Car. They were really great, and the next time we are in the area we will definitely be renting from them again. read more

I wish everything in life was as smooth as renting our car with BBB Rent A Car!! We had great informative communication with Rueben before we left on our trip. He was quick to respond to emails and phone calls and answer all of our questions in detail. Once we got off the plane, there was the exact group of people he said to look for to meet us and drive us to the BBB location to pick up our car. Once we were at BBB we were greeted by helpful, friendly, smiling staff. Also, the facility was very clean inside. It was just as easy to return the car and had a driver take us back to the airport to catch our flight. We had a wonderful experience with BBB and wouldn't hesitate to use them again!! In fact, we filed the business card and plan to use them again. We also gave their information to family and friends who love to travel. We loved Cabo and the resort we stayed at as it had amazing amenities with beautiful Pacific ocean views. We loved going to the marina. There was great food at Captain Tony's and shops to visit. There were excursions you could go on at the marina such as snorkeling or deep sea fishing. Cabo has a variety of adventures such as camel rides and horseback trails, ATV/UTV trail rides, jet ski rentals, and many more adventures to experience. But first, book your vehicle with BBB Rent A Car. You won't be disappointed! read more

From everything we read about renting a car in Cabo, only two places seemed to have great recommendations, while the main names all had bad write ups, BBB Rent A Car was the swiftest to get back to me and respond to all my questions. The upfront cost was higher than the main names, but it was clearly pointed out that this was the complete cost, and there were going to be no hidden items - and this was truly the case. I was sent an image of the trusted cabs to get in that would be a free ride to the agents (very close), making it completely seamless. Although we had an older car, there were no issues, everything was up front, Sagi was a great guy who helped the process but was also very friendly and answered all our questions and had a laugh. The return was a very simple process and we were dropped off at the airport with no complaints. The only reason I dropped a star, was just the age of the vehicle, it was secure and had no issues. I am sure there where other vehicles I could have requested. But funny enough, the car we got ended up fitting all our long surfboards in side safely, so there were no major complaints as a bigger vehicle, I am sure would be a heftier price, but just noted that if you would like a newer vehicle, I am sure they would look after you. Thank you Sagi and thank you Cabo for doing your part in our family trip read more

I cannot stress enough what a pleasure BBB and Sagi were to deal with! I am a bit of a 'high maintenance' customer and I had a number of requests prior to our pick up date including questions about car seats for my 4-year-old, insurance etc. Sagi always responded to my endless queries quickly, with clear answers and unprecedented courtesy. We rented a Ford Explorer for our family of 5 and the rate we were quoted was exactly what we paid in destination - with no extra charge for car seats or additional drivers... amazing. The instructions Sagi provided in regards to transfers from the airport to the BBB office were perfectly clear. We whisked through the chaos of time share salesmen and taxis drivers when we exited the airport and easily found the representative to drive us just 2 minutes down the road to pick up our vehicle. Our car was clean, in great condition and waiting for us with the AC on when we got there. The entire process & the level of service was nothing short of excellent. I have rented vehicles from several other providers in Cabo and none come close to the customer experience & great value found with BBB. If you are happy with a slightly older model vehicle in great condition, you absolutely must rent from these guys! We will ONLY rent from BBB on all our future trips to Baja..thanks Sagi :) read more

A friend recommended renting a car in Mexico. Great, except all I saw were nightmare stories about experiences even with major US rental agencies and issues with Expedia and AAA. Researching consumed a lot of time. When BBB came up in a search, I was shocked and skeptical that everywhere I found they had great reviews. Their site had a lot of great info, especially regarding insurance which is a typically where most of the nightmare experiences centered on. When I requested a quote, the email communication was very clear and provided a lot of good info. The cost of renting was clearly listed and explained along with options. When we arrived, it was a quick free taxi that took no more than 5 minutes and a very quick process getting the car. We observed the fuel was a little less than 1/2 tank and asked about it. We received an apology and the level was noted on the agreement. We returned the vehicle with 1/2 tank without any questions. Most importantly it was also a quick process, maybe 5 minutes and we paid EXACTLY what was quoted. The entire experience was at least as good as renting at any other time in the US. Thankfully, no rental nightmare whatsoever with BBB, just smooth sailing. Every part of the experience was 5 stars! I highly recommend and will stick with BBB in the future. read more

I have been going to Cabo for over 20 years. The ONLY part of these trips i DIDNT like was getting a rental car! Once you arrive at SJD airport and run the gauntlet of time share sharks that form a freeding frenzy on new arrivals, the familiar major rental companies are not much better. The fees and charges are buried in a sea of paperwork and lots of charges seem mandatory when they are not. However, on this last trip I tried BBB and I am SOO thankful I did!! The resrvation process was easy and Sagi was ALWAYS very responsive to my inquiries! BBB provided excellent transportation from the airport by EPIC transportation without any problems or further "vendadores" descending on us! The car we used for TEN days was perfect for our needs( good condition Ford Fusion) and we were charged as reasonable a total rate as possible. Sagi was very friendly and helpful! He even personally provided me with a small loan to pay the toll road fees since I didnt have any small change at that time even though we had never met! Of course I paid him back(he is going to have a tough time collecting the interest though! Ha) I will never use anyone BUT BBB which is AAA in my Cabo book! Dave Wayman email: waymandjw@gmail if you have any Cabo questions! read more

We have been visiting San Jose del Cabo for 11 years, since a short visit in 2008. San Jose is a typical Mexican town, a church at the square surrounded by restaurants and typical Mexican businesses. Over the years we have tried many of the restaurants, both around the square as well as all around the area. All have received high marks, whether serving Mexican food or other cuisine. There are numerous first class hotels and plenty of condos for long term and short term rentals that can be found on rental sites on the web. There are many activities, such as whale watching between January and mid-April, swimming with the dolphins, golf at numerous courses, lots of music venues, sports bars, movie theatres and the beaches are beautiful. There is something for everyone to enjoy. We have been renting cars from BBB for several years. We chose BBB from an article in the Gringo Gazette, the local English language paper published every other Monday. BBB is great to deal with, just minutes from the airport. They provide a specific taxi company to bring you to them at no charge and they provide a ride back to the airport at the end of your stay. it is very easy to deal with "Sagi", the person who generally handles the rentals. read more

This company changed my experience of Cabo. BBB is the only way to travel. I have gone to Cabo every year for the last decade. In that time, I have traveled by bus, taxi and by those "big" name rental car companies. Don't be fooled: the other "international" rental companies are franchised and do not operate with typical American employee practices. I have seen other "big" rental companies run timeshare hustles, switch paperwork, threaten police interaction, and lie for personal cash compensation. The bus is slow and requires lot of hot walking across dangerous road conditions. Taxis have left us stranded on the beach and the cost was equivalent to highway robbery. For less than the cost of a taxi, I rented a simple car from BBB and traveled in cool comfort on my schedule. The BBB employees were honest and helpful. The cars were not flashy and so did not draw attention to my tourist status. My rental car was perfect for the Cabo roads, and clean with ice-cold air. BBB policies were straight forward, honest and easy. All my cost were clearly outlined before I left home. I hope BBB's business practices become the standard for Cabo, but for now BBB is the only company I will trust. read more

Renting with BBB for our trip to Cabo was seamless. The price was exactly as quoted; emails were promptly returned; staff are fluent English speakers and very straightforward, and the car worked great. An unexpected bonus was the taxi to and from the airport. BBB provided clear instructions about exiting the airport, ignoring the onslaught of "greeters" and transport offers, and proceeding to their designated driver. All I had to say was "BBB" and "Taxi Josefino," and I was directed through the crowd to a friendly driver who took me to the BBB office (2 minutes away) where he delivered my bags to the counter and was paid (tip included) by BBB. Return transport was equally smooth. A driver was ready at BBB to jump into my rental car and take me to the airport. I never even took my bags out of the car! This attention to customer service was my experience from beginning to end. They provided maps and detailed directions and sincere regard for my comfort and safety. I was meeting friends in Cabo and sharing the car, but I traveled and dealt with the rental on my own, so I am very pleased and grateful that they helped make my first trip to Cabo San Lucas so easy and enjoyable. read more

If you rent a car or van in CABO this is the place to go!!! We travel with our family of 10 which includes 5 children every year. In the past we have rented a car or van from one of the "major" companies. Along with that come the endless wait at the counter while they painstakingly fill our the forms, try to sell you add-ons you don't need, and then pass you off to one of the embedded time share salespeople. This was always part of the trip I hated. This year we tried BBB Rent A Car. What a pleasure! Sagi runs the office and greeted us and made us feel that they really appreciated our business. We had communicated by email with him before the trip and found out that we would not have to bring our 5 childrens car seats as luggage on the plane because they provide them complimentary. Not only that the car seats were clean and top quality. Their prices were much lower than the "majors" and there were no add on extra charges. When we brought the van back Gary, the owner, drove us back to the airport and he was engaging and a delight. If you need to rent a car or van I strongly suggest you give them a try. I know you won't be disappointed. read more

This is my third trip to Cabo, but first time with BBB Rent A Car. I cannot say enough good things about this company. They have won over my loyalty and business for life! Reservations were very smooth and easy through email communication. When we arrived at the airport, we were unable to find the correct taxi drivers right away, and we had to ask for help. Upon arriving at BBB, I was greeted by name (I'm not sure how they determined who I was) and under 5 minutes, I was on my way to my vacation destination! The staff was very nice and gave us maps, directions, and ATM machine information. The car itself was older, but did the job! Dropping off the car was also a breeze. When I got back home to the USA, I realized that I forgot CASH that I had left in the car rental. I called BBB right away and Sagi went to the car to look for the money. He found the money and told me he would send it to me. Talk about HONESTY! I've left things like sunglasses in car rentals in the United States before where the employees told me they 'couldn't find it.' I will be sending all my family and friends to BBB Rent A Car. Thanks again Sagi & Gary! read more

What a great experience! We couldn't believe the quick, personal followup to our inquiry from Sagi and Dave. Rate quote was clear without any hidden charges for insurance. They give you everything you need to know to make your reservation. No surprises either at the counter when you arrive. Rather than rent a newer Ford we requested and were pleased with one of their 2007 Ford Taurus which easily held 5 passengers and all our luggage. The valet at our resort couldn't believe it was a 2007 as it was so clean and in good condition. They arrange and pay for your short ride from the airport to their facility and even load your luggage into the rental. Upon returning they even drive you to the airport in the rental so you don't have to load your luggage into a shuttle bus. No problem or surprises during our 3 week rental going over 400 miles. No surprise charges or drama on return . We have rented literally hundreds of cars over the years and this was the best experience we have ever had - anywhere. We will be recommending BBB to anyone going to Cabo. You simply can't do better. Bob & Dee Campbell, San Marcos, CA read more

We just got back from our first trip to Baja, from Oregon. I read all the reviews and was so thankful I avoided all the MANY scammer car rental companies, including franchised major brands. Sagi runs the place with the utmost in honest and thoughtful business practices. A breath of fresh air amid all the hucksterism. When you walk out of the terminal you're besieged with tons of shills for the car companies. it's so bad they make them stand behind a red line. It's so nice to know you're taking a shuttle direct to BBB and an honest guy. Also he knows the region well, including matching the vehicle to the roads (we went to Cabo Pulmo which has lots of rough dirt access roads, so he put us in a car with an upgraded heavy-duty suspension, and we appreciated that later on.) His shop is like 3 minutes shuttle ride so it's very convenient. On the return, we swung by his shop, one of his people drove us in the same car direct to curbside at the terminal... no schlepping gear from car to bus to terminal. Very convenient and fast on the return when you're most pressed for time. read more

Our first time in Cabo, we rented from Budget. It was an easy process to reserve as the prices seemed too good to be true and far less expensive than all the relevant comparisons online. To our chagrin, upon arrival, it appeared as if everything was too good to be true. We were informed that our rental price did not include the necessary "insurance" that is required for Mexico. "How much does this 'insurance' cost?" we asked. The base price TRIPLED! That trip we sucked it up, but we needed a solution since we were interested in returning. The next time, we did our homework and came up with BBB because of its high rankings. We were not disappointed and on the contrary have made new and lasting friends (Sagi) in the Cabo region of Mexico. Not only were we treated to the exact price we were quoted, we were treated so well and so caringly that we will never rent again from another agency in the Cabo region again. As their ads proclaim - you choose your price and you pay it - together with fantastic service. Rent from BBB - you will not go wrong. read more

I will most certainly recommend BBB to anyone that travels to Cabo. Sure you can definitely take vans and taxis everywhere but for some real flexibility and if you like to explore, a car is a must. It allowed us to find some beautiful out of the way beaches and explore some of the hidden treasures of the area. Plus, the roads are great and I've had way more stress driving through most U.S. cities than I did there. And if you're going to get a car, definitely get one from BBB. Sure, you're not going to get a pristine brand new car but what you will get is honesty and a company that will not try to ding you for every tiny scratch that you may or may not have caused. Nor will they pressure you to buy additional add ons and insurance that you may not need. Our flight home left early and they were kind enough to open their shop early and even give us a ride to the terminal. Everything about these guys is great - from the first email communication up til we were dropped off at the airport. I wish more companies could be like they are. read more