The people were pleasant, but the car--absolutely not. I bought a 2025 MDX in 2024 for $69,000,…read moreonly to later find out that this year and model have known starting issues. After three service visits and three loaner cars, I ended up settling for what my vehicle was worth plus a little extra--but nowhere near what I originally paid. Since a field technician couldn't come in for several weeks, I was told I would have to take the car back, even though it was unsafe. I had video proof of the starting problem, and they still expected me to drive it, knowing it could shut off--especially concerning since I often have my child in the car. I ultimately refused to take the risk and returned the vehicle with their offer. While the people I dealt with, particularly Evan, were kind and professional (Evan even lifted my spirits on a very stressful day), the overall experience was unacceptable. After this, I've learned my lesson--Toyota has always delivered reliability and peace of mind, while Acura left me financially hurt and disappointed.

I am writing this after five months of constant frustration, and I want this to be clearly…read moreunderstood by management and anyone considering doing business here. This problem began in October 2025. After trading in my 2020 Nissan, I requested cancellation of my warranty and GAP coverage. From the very beginning, getting assistance from the Finance Department was difficult. They rarely answered the phone. I had to call repeatedly -- sometimes multiple times a week -- just to get basic information. I completed the required cancellation forms and when I noticed my mailing address was incorrect, I immediately called to correct it. After repeatedly following up, I was eventually told by Daniel, the Finance Director, that everything had already been submitted and processed. I was specifically told that I would receive my refund by mid-December and that I did not need to keep calling or worrying about it. December came and went. No refund. At that point, I resumed calling. Once again, the Finance Department would not answer. Emails went unanswered. I had to involve BDC (Amanda attempted to assist me), speak with sales representatives, and even sales managers -- all of whom were aware of the situation and attempted to contact Finance on my behalf. Despite multiple departments being involved, nothing was resolved. Then in January, after months of being told everything had been processed, I was suddenly informed that the cancellation had not actually been completed and that I needed to provide proof of payoff documentation. This raises a serious question: if the cancellation had truly been processed in October as I was told, why was payoff documentation suddenly required in January? I immediately contacted my bank, obtained the payoff confirmation the same day, and sent it over without delay. I asked multiple times if there was anything else needed from me to avoid further issues. It is now the end of February. I still have not received my refund. For five months, I have been calling, emailing, following up, correcting misinformation, and trying to get someone to take accountability. The only consistent response has been vague statements such as "we sent the request" or "they'll be back Monday." Five months is not a processing delay. It reflects serious internal disorganization and lack of accountability within the Finance Department. As someone who works in the automotive industry myself, I understand how cancellations are handled. This timeline is not normal. Customers should not have to chase a dealership for months to receive money that legally belongs to them. This has been exhausting, disappointing, and completely avoidable had proper follow-up and professionalism been exercised from the beginning. I strongly urge management to review how the Finance Department is handling customer funds and post-sale processes.

I've been trying to get a recall handled and can't get the manager or anyone to return my calls or…read moreemails after they claim a manager is "reviewing" for over a month now. Toyota customer service already approved my return of the defective tonneau cover, I just need to have the dealer wrap up this issue and refund me.

Been there a number of times never had an issue, today had a transmission change, oil change, and 2…read morefilters. My car was there for two hours and my labor charge was over $400! They charged $75 dollars to put a cabin filter in that takes 5 minutes or less. Yes I should know better to go to the dealer, not anymore. Oh well, live and learn!

Bought 2026 GMC Sierra AT4 in November. Sale was smooth and quick. January - Glow Plug was bad…read moreand throwing code. Took a few days to get serviced. Yesterday, Sunday, Info Center showed the car was operating at Reduced Acceleration - Drive with Care. Code was reduced oil pressure. Call dealership at open Monday morning, Was told to bring car in right away and the would swap out with a loaner. While checking in at dealer, was told they are 30 days out and they will squeeze in at some point. Kicker was they want to charge me $48 per day for loaner until they can verify there is an issue. Called Weber Chevrolet and Bommarito GMC and was told to bring car, they would get in right away and provide a loaner. Guess where we will be buying future vehicles and having service done. As soon as we pulled out of bay check engine light was on.

Denny did me solid! I knew what I wanted and was treated with respect. Got the car I wanted with…read morethe rate I wanted. Safe, kind, took my seriously. Super pleased!

Had my car for 16 days and still haven't gotten it back. Bailey, the insurance estimator, said car…read morewould be ready two days ago and has been incommunicado since. The first week my car was there it wasn't even worked on. I've walked 30 miles in 30 degree temperatures to a bus stop to get to work. Only went here because Progressive insurance basically insisted.

As a woman I was nervous to take my car to a repair shop. Eric at Schaefer diagnosed the problem…read moreright away, treated me kindly with the upmost respect. The repair was quick and reasonably priced. Schaefer will be my go to for auto body!

Casey Drese has to be the most worthless service advisor I've ever had the misfortune of meeting…read more If you want a guy who will let your car rot on the lot for over a month, he's your guy. Want somebody that won't answer phone calls to the number on the card he gave you? Casey is your guy. Want somebody who will ignore questions you ask about your vehicle while it's in service? Casey is your guy. Nothing but excuses from him. I was about to trade in my Colorado and finance a 2026 Silverado WT from Elco, but he left such a bad tase in my mouth we will never be returning again. I wouldn't trust any of these mechanics on Manchester road. There's a reason they need such prime real estate!

My wife and I drove an old minivan that had its transmission go out. We went to Elco Chevrolet in…read moreBallwin to look at a 2018 Chrysler Pacifica that we had found online. It was a beautiful minivan with all of the bells and whistles, only 74k miles and was within our budget. After test driving it, we decided we wanted to buy it. We went into our sales rep's office (Rick Weinstein) where we signed the paperwork. While Rick was very nice, he kept on leaving during the process making us think he was not focused and we were not a priority. There were other sales consultant's sitting around doing nothing. After all of this, we drove off in our new car that my wife loved. Three days later the auto start/stop function had an alert on the dash that it was not working. We called Rick who agreed to let us bring it back to the shop for them to look at it. I got into the car to drive it to the dealership when the car would not start at all. I called Rick again and he asked me to jump it, which I did. The car was able to start and I headed towards the dealership. I called Rick and he asked that I stop at a batteries plus, have them replace the battery, and then he would reimburse me. I told him that I did not want to be responsible for this and his dealership should take care of it. After a while, the dealership said they had fixed the problem, which was the auto start/stop battery. I drove off hoping it was all behind me. After leaving the dealership, I took the car to a friend of mine that runs a car shop. He and his mechanics checked it out and gave it the all clear. I went up there to pick it up and when I went to start the car to leave the shop, it wouldn't start again. The mechanics were very confused and had to jump the car again to make it go. I called Rick and he again asked me to go switch the main battery at batteries plus. I told him that I didn't want do that and I wanted to bring it back to him for them to look at again. After taking a look, their mechanic called me and said the car started many times. I asked that they keep trying to recreate the issue. I did not hear from them again until late in the afternoon the next day. They said that they were unable to recreate the issue and didn't know what was wrong with the car. They made a couple of updates hoping that would work. I called Rick again asking to return the car. He informed me that they only do exchanges but I requested to talk to a manager. He said we could talk to a manager the next day. Mid-morning the next day, the manager, Eric, called me and said that they fixed the car, he stands behind the car and that they would only do the exchange. I kept asking to just return the car as we were both very unhappy with our experience and the next minivan we could afford was 2 years older with 50k more miles on it. He then told me that he had spent too much time on the phone with me and had to move on. This was after a 7 minute phone call. My wife and I spent the next few days torn on what to do. After seeking advice from many people who knew cars, we decided to go with the Honda. We signed the paperwork and took off in the Honda the same day. Overall, Rick was very nice to work with but the sales manager, Eric, was extremely rude. Spending thousands at your dealership should get people more than a broken record repeating himself and then cutting them off after nothing was resolved. This was one of the worst experiences I have ever had. Being torn for almost two weeks on two vans that we did not want and now having a car payment for a van we don't like. We went from an old unreliable car with no car payment and then Elco stuck us with a choice, either a new unreliable car or a reliable car we didn't like, both with a car payment. Rick kept saying "You will be smiling at the end of this" and "I don't want to sell you a car, I want to sell you 10." At the end of this, my wife and I are very angry and will never be going back to Elco Chevrolet or Cadillac in Ballwin. I suggest looking elsewhere for your next ride

This place is a joke. First thing , I had to wait 2O…read moreminutes till someone at the front desk actually came out of the back to help me. second, they claimed they didn't have anyone that could do inspections. isnt that one of there big things they do there? lol Place was dirty too.

Took my truck in to have the rear brakes changed. Ended up having to replace the right rear…read morecaliper and hydraulic lines. After a few days the brakes went out almost completely! Took my truck back in and they said one of their techs put in too long hydraulic lines that rubbed against the tires and wore through the lines! They did end up putting the right ones on. Luckily I didn't get into accident! Didn't even get a free oil change or anything for my serious issue!

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

We've bought two cars there. Always great service, and had a cup of coffee while I waited. Faster…read morethan anticipated -- and they included a free car wash.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.