I cannot say enough good things about Franke Automotive. They recently worked on our Honda Accord,…read moreand the entire experience was outstanding. From the moment we called, James was friendly, professional, and upfront about what needed to be done. He explained the issue clearly, gave us a fair estimate, and completed the repair quickly. We truly appreciate his honestly and attention to detail. We were blown away when I went to pick up the vehicle and the amount was less than expected. He was able to get a brand new part less expensive. It's not always easy finding a shop you can trust, but we are so glad we found Franke Automotive. Highly recommend them to anyone needing honest, reliable, quality work on their vehicle!

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Extremely Disappointing Experience & Alarming Business Practices -- Especially for Women…read more I typically purchase a new vehicle every 2-3 years and have bought vehicles from many dealerships. This time, my husband was the actual buyer; the truck would be purchased and financed under his credit, while I helped with the negotiation. I initially worked with Will and asked whether there was any flexibility in the price. His response was extremely condescending, making me feel as though I could not afford the vehicle simply because I asked about a price reduction. He told me they would not lower the price further, so I left an honest review about my experience. Shortly afterward, the dealership lowered the price anyway. I contacted Frank, the General Manager, and was willing to give the dealership another chance. Frank was professional, provided an out-the-door price, and offered to remove the additional upgrades. I accepted the price, secured financing, and contacted Justin to obtain the purchase order. I want to emphasize that my entire experience with Justin was great. He was polite, professional, helpful, and responsive throughout the process. He treated me with respect and made everything as smooth as possible. If my experience had been based on Justin alone, I would have no problem giving the dealership a positive review. Approximately 48 hours later, Mike, the General Sales Manager, refused to sell the truck to my husband because of my review. He emphasized his long history with the owner and made it clear that he had the authority to refuse to do business with us based on what I had written. Within a few hours of refusing the sale, the dealership lowered the price again--bringing it within approximately $1,700 of the price I had originally been negotiating for. I cannot say what their intent was, but the timing made the decision feel personal rather than business-related. I contacted Frank afterward. He remained professional, acknowledged that he had heard my original conversation with Will, and agreed that Will's behavior had been condescending. However, Frank also told me that it was the dealership's practice not to do business with someone who leaves a negative review or expresses dissatisfaction with how they were treated. ALARMING BUSINESS PRACTICE I understand that a business has discretion over whom it chooses to serve. However, refusing to sell a vehicle to my husband because I spoke up about how I was treated is deeply troubling. I was not the buyer. My husband was the buyer, the truck was being financed under his credit, and I was simply helping with the negotiation. Yet my review was used as the reason to refuse the sale to him. Customers should be able to honestly review their experiences without worrying that a spouse or family member will be denied business as a result. If the dealership disagreed with my review, it could have responded to it or contacted me to discuss the situation. Instead, according to Mike, it chose to refuse the transaction. ESPECIALLY CONCERNING FOR WOMEN As a woman, this experience made me feel awful. I asked a normal question about price, felt I was treated condescendingly, and left an honest review. I then gave the dealership another chance, accepted the General Manager's price, secured financing, and was prepared to complete the purchase. Instead, my husband was refused business because of something I had said. That left me with a troubling message: If I speak up when I feel mistreated, my husband can be punished for it. This feels like an alarming example of the old "good ol' boy" mentality: speak up, challenge how you are treated, or refuse to stay silent, and you will be punished for it. Women should be able to ask questions, negotiate prices, advocate for themselves or their families, and express concerns without fearing retaliation. No customer should have to stay silent to protect a spouse or family member's ability to do business. My concern is not with every employee. Justin was excellent throughout my entire experience with him--professional, helpful, respectful, and easy to work with. Frank also initially appeared interested in resolving the situation. My concern is with the underlying management practice of refusing business to customers--or their family members--because they leave negative reviews or express dissatisfaction. This isn't about not getting the truck. It's about what happened after I spoke up. Customers, especially women advocating for themselves or their families, deserve to know how this dealership handles people who honestly describe their experiences.

I went camping MLK weekend. When I got home and was going to push the slide out to sweep and clean,…read moreone side would not work at all. Couldn't get it to budge. I called R&K Mobile RV Repair and they sent a technician out within a week from when I called. They found the slide control box under the bathroom sink and it had gotten water in it and shorted out. They ordered the part and a week later, my slide issue is fixed. Not only that, he tracked down the *source* of the water getting in and fixed that as well. Fast, friendly, professional service! Good communication. He was happy to answer any and all questions I had. I have the XtraRide Service Contract and they worked flawlessly with them, so all I owed was the deductible. I highly recommend them. They are based in Caldwell, but will service most of Central Texas. She's road-ready now! BTW...they do anything mobile...RVs, ATVs, boats, truck accessories...

Fast , competent , fair price. Came to house , Fixed furnace, leaking toilet, black tank flush and…read morehot water heater in 2 hours, beats taking Rv to repair shop.

I need my brakes and rotors done, but had abso no time to take my car to a shop. I had been seeing…read morehis advertisements on a Facebook for awhile, and so glad that he was mobil. I was shocked when he came to my job and did everything right there in the parking lot. I love the fact that he communicates and even though I know nothing about cars he explained it and even sent me pictures and videos. The quality and value of business he gave me was affordable and so simple that I asked him to do even more. And yes I will be calling him again!

I called this place 2 times to request pricing on radiator service and nobody ever returned my…read morecall. In fact, both of my calls were spaced over a four day period and I heard absolutely nothing back from them!

Excellent work, fairly priced, very satisfied with the outcome. This is my goto place for my 2010…read moreSilverado

Really good service. Both guys are super nice and got me a pretty good deal on some fresh tires.read more

We had a puncture on our little excursion to Brenham and found this little place to repair our…read moretire. Very friendly young owner, whose young son was watching television on the comfortable sofa when all five of us came in..He everso politely got up for us to be seated and went into his Dad's office. He has been parented to become a young gentleman..his Father promptly repaired our tire, we paid and were on our way. My hubs said he will return for tires when we need them next time, even if that far away. We were impressed with service and apparently competive tire pricing for hubs to say he would drive back.

Me and my family were on the way to Austin just now and got a nail in our tire a mile down the…read moreroad. I had already called my roadside assistance but thought let me check out this place first and I was glad I did! It was about 15 minutes before they closed and when we arrived they were so kind and helpful. The service was quick and the price was great! The two ladies at the front desk were awesome and Ronnie and Mike as well. I wish I caught all their names but didn't. Everyone was friendly, even the 3 shop cats we hung out with while we waited they gave my son some entertainment. I am happy I cancelled my roadside assistance and got to experience Ronnie's. Would highly recommend this business for friendly, quick service and very fair prices! Thank you Ronnie and the crew!

I tried everywhere to get my car fixed and everywhere I went. If they didn't overcharge me, they…read moretry to tell me more was wrong than what he really was. I found Mr. Ronnie's shop online, so I called to see if at all anything he can do or would he treat me like everybody else? Needless to say I had no problems the prices for what I needed fix work great and the things that I didn't need fix that other people was telling me I did they let me know that I didn't need to spend that extra money, the very family oriented I had no problems getting anything done. Everyone was friendly polite in my car works better than what it did when I took it they will get my family business from now on. Thank you guys very much.

My son goes to college in Brenham and had an issue with his truck. I'm very happy with the service…read moreprovided that was the most upfront and honest. The team there did everything correct and the charge was nothing. As a parent I really appreciate these guys for the help. They didn't have to do this at all and should have charged but didn't. I'm still blown away. I will definitely reward them somehow for sure. No complaints for sure.. We will definitely use this repair center again when needed. Thanks again from an appreciative Dad

I called for a small undercarriage repair of my car's skid plate and they got me in the next…read moremorning. I had a flight to catch that afternoon and they got me taken care of!