I've been here many times & have referred two friends who have become their regular customers …read more Typically it's a good experience. My boyfriend recently got the norovirus, and I also have a pretty heavy period, and did not want to risk spreading all that love. So I tried to cancel. The front desk was pretty snarky and did not listen to me. She kept on cutting me off and made me feel bad. I've been a good customer, but after being treated like that, I won't be coming back. Too bad they won't get my business or referrals anymore. It's a no go if a place can't treat their customers with respect.

I absolutely love this place! I love having the private sauna to myself and the red light therapy…read moreis a plus. The tv with options to watch something or listen to music while you're in there is super nice too.

My wife and I visited Lapis Spa in Las Vegas twice this past weekend, and it was one of the most…read morerelaxing parts of our trip. We used the sauna, steam room, jacuzzi, and locker room facilities, and everything was consistently clean, peaceful, and well-maintained. My wife had a deep tissue massage and said it was excellent. I even got a pedicure, which was great as well. Even though I don't remember everyone's names, every staff member we interacted with was friendly, pleasant, and incredibly helpful. They really helped make our weekend feel relaxing and stress-free. If we stay again at the Hilton Grand Vacations Club Elara, we will definitely return to Lapis Spa inside Planet Hollywood. Highly recommend for anyone looking to unwind while in Las Vegas.

I've been here a total of three times since 2024. My first two times I had massages with Heidi and…read morethey were fantastic! However, my most recent visit (a few days ago) Heidi was not available and I had Gisele instead. She was kind at pickup, however, as we were talking through the consultation she visibly started becoming detached and I caught her slightly roll her eyes a few times after I asked some questions about add ons. While she stepped out and I was about to get on the table, I stuck my head out into the hall to ask to add an oil add on and she was leaning against the wall on her phone. She immediately put it away and said she could add the oil (I forgot the name of it). I thought this was a bit unprofessional since there are guests walking up and down the hall. During the massage, I asked for her to lighten the pressure and her responses were clipped and she seemed annoyed. I did not feel relaxed after and felt like a huge inconvenience to her. I always go down to enjoy the spa and it honestly was chaotic this time. I always enjoy the sauna shows (Joli is amazing!). The common area was too over crowded and it was LOUD. I get it, it's a social area but the employees should be able to ask to lower the voices in a spa, right? Apparently not. I asked Rolli (he said he was a supervisor) about it and pretty much said that's how it is and I could go to the female only side for more quiet if I wanted. I then saw him approach a female employee with orange hair and they seemed to laugh about it as she looked over my way. Also, all of the warm stone chairs had towels/robes on them to block anyone from sitting while everyone was in the pool. So no one else could enjoy them and again the employees didn't do anything about it. Okay.... I felt unwelcome in that area with them so I went to the ladies side. The hot tubs edges had black/green goop building up. Half the showers are broken. There were dirty cups/bowls everywhere. The star lounge had dirty towels built up. I went to the desk (where they give you your shoes) and there were about 7-8 of them standing inside...men too! Why can they see into the ladies only side? Again, fine I'll move on from that...but they were all so so loud and just laughing and chit chatting. You could hear them in the locker changing areas and the couches where you enjoy the snacks. While the entire spa was a mess! I got changed and left. I didn't even want to mention anything at the reception desk. It was overwhelming and underwhelming all at the same time and just wanted to get out of there. I honestly won't be coming back. The facilities are not being kept up with anymore. The service quality is very low. It was such a bad experience, there are other spas that offer better value for your money.

Tucked away within the vibrant energy of W Las Vegas, BATHHOUSE Spa offers a bold reimagining of…read morethe traditional bathhouse, seamlessly combining modern design with time-honored rejuvenation rituals. As you pass through its unmarked entrance, you are enveloped in an atmosphere of serene opulence. The walls, adorned with smooth obsidian onyx, reflect the soft glow of hundreds of strategically placed candles along the floor. Their gentle light creates a captivating scene that evokes feelings of spiritual transformation and renewal, making you feel like an exclusive guest in a private sanctuary. At BATHHOUSE Spa, the experience is designed to awaken your senses and promote holistic well-being. The journey begins in the therapeutic plunge pools, each basin expertly carved from lustrous, polished stone and maintained at meticulously calibrated temperatures. The revitalizing waters stimulate circulation, preparing you for the next sensory delight. The ethereal steam room, infused with rich herbal essences, or the three exquisitely designed saunas, each offering a progressive increase in both heat and humidity, await your arrival. The transitions between these elements create a fluid experience, making you feel as though your body has transformed into water, ebbing and flowing in a harmonious rhythm. BATHHOUSE Spa is not just a solitary retreat; it's a community. Its unique co-ed layout fosters a sense of connection and camaraderie. Plush lounge areas invite quiet conversations, enhanced by refreshing mists that gently caress your skin. Sleek communal benches create a welcoming atmosphere that pulsates with both exclusivity and lively camaraderie. For those seeking private indulgence, the spa's luxurious private tubs offer an intimate sanctuary, promising undisturbed tranquility. By artfully harmonizing social interaction with solitary reflection and traditional elements with forward-thinking innovations, BATHHOUSE Spa at W Las Vegas offers an exquisitely curated journey through wellness. It is a destination where modern sophistication seamlessly coexists with elemental rituals--a haven that beckons you not just to relax but to experience a profound rebirth of the spirit and body, leaving you feeling revitalized and ready to take on the world.

Seems to need some updating. Hat tub was just lukewarm and the cold tub was not that cold…read more There are two steam tools which were great, and so was the red-light hot room. Hopefully it was just a fluke.

Very clean spot with a super friendly staff. I'd definitely recommend it to anyone…read more Booking online is easy, and they offer happy hour specials Monday through Friday. Honestly, they have some of the best deals in Vegas. Parking is simple, and the location is easy to find. They also provide a cold towel if you need one and always remind you to stay hydrated beforehand. 5 stars all the way.

I finally had the chance to experience nitrogen cryotherapy for the first time, and it was…read moreexhilarating! At first, I was a bit anxious when I thought about those icy temperatures, but Yasmin was incredible. She expertly walked me through the process and kept me engaged, especially when the chamber hit its coldest point. It turned out to be an unforgettable experience! After our cryo session, my partner and I spent an hour unwinding in one of the private sauna suites. The suite was equipped with in-suite showers, plenty of towels, adjustable lighting, a TV with speakers, and massage guns, making it the perfect environment to relax in! They have great daily specials and the staff treated us very well. Next time we're in Vegas, stopping by here will be a priority!

I'd give this Korean spa about 3.5 stars overall. The place itself was very clean, and I honestly…read morehave to say they had a lot of amenities. Every room felt unique, and I really enjoyed exploring the different spa areas. The woman who did my body scrub was AMAZING. She was incredibly thorough and seriously got every inch of my body. The massage afterward also felt fantastic. My skin honestly never felt so soft and smooth afterward -- literally baby soft. That said, there were a few downsides. First, I was surprised they don't provide slippers. I've been to several Korean spas in LA and San Francisco, and I've never experienced one where you either had to bring your own or purchase it there. And they had nothing to dry your hair or curl your hair after you were done with your services. No Q-tips, no tissues, no hair ties, hairspray, deodorant, or anything. Also, I'm not from Vegas, so I had no idea about the area until the Uber dropped us off, but the neighborhood felt very sketchy and honestly a little scar. The inside of the spa felt completely fine and safe, but the outside surroundings definitely caught me off guard. In fact, the Uber guy, who had dropped me off, told me not to wait outside. As across the street was a place where you go in for parole and to check your ankle monitor. I also felt the woman at the front desk could have been more welcoming or informative. Most Korean spas I've visited usually give first-time guests a quick tour or explanation of the amenities, but that didn't happen here, which made it feel a little awkward at first. Unfortunately, I didn't get a chance to try the restaurant since I arrived right when they opened in the morning and it wasn't open yet. Overall though, despite a few issues, the scrub service alone was worth the visit.

Just got back from my first visit to The Imperial Spa and I feel fan-freaking-tastic!…read more For all the mixed reviews I see on this place, I had a very enjoyable visit. I decided to purchase a day pass, which runs $45, 7 days a week. There is some really value here with that price. At check in, the receptionist was very friendly and asked if it was my first visit. She explained what was on the first floor (gender separate) and what was on the second floor (co-ed). She also handed me the "uniform" and a locker key (on a scrunchie), as she called it, for the co-ed spaces. Cool! And off I go! I went to the gender separated men's side first and set myself up with a locker. Like I said, this place is deceptively huge. The locker space has plenty of mirrors and stocked with all kinds of toiletries. The men's wet area is over to your left and the co-ed dry sauna and staircase leading to the co-ed second floor. In the wet area there is a massive hot tub! The jets on the sides are kind of weak, but the ones in the back are perfect! I spent a good chunk of time in here! You also had 2 steam room area side by side. Kind of odd since they are both fairly small. The steam was fantastic though! Also spent a good chunk of time in here! lol Finally, I decided to put on the "uniform" and do a little exploring. There is a TON of lounging space and quiet spaces upstairs. It was very quiet and peaceful. I spent a little time in the Ice Room and that was pretty chill (see what i did there?? See? :) Personally, I'm not a big fan of the cold as much as the warm/hot. The red clay ball room is something I had read about yet never experienced before. It was a very interesting and unique experience. I NEVER fall asleep in spas (or in public, really), but after a few moments of laying here I started to legit doze off. Definitely want to do that again. I've seen cleanliness mentioned in other reviews, so I guess I was braced for something, but it seemed very clean to me. You can tell the building is older, but its much nicer inside than you might think from the area it is located in. There is some real value in that $45 price also. You can get here as early as 9:30 am and, I believe, they are open until 8:30 pm. I only needed a couple of hours today, but the reset it gave me was worth it. Yes, it may not be as opulent as a lot of strip spas. You will also pay an average of $120 and up for that difference. There are only (2) things I did not like here. (1) You only get one towel. I'm not one of those guys that grabs a stack at a time, but man, you should be able to get a second or third towel if you are there long enough. (2) No sandals. This is the big one for me. Too easy to pick up funguses and other unpleasant things walking around everywhere in your bare feet. I will bring my own next time, but this was less than comfortable for me. All that said, I will be back. I love the steam and hot tub a lot and now I want to go back and do the red clay ball room again. I will just bring an extra towel and some sandals with me next time. lol I wavered between 3-4 stars, but they were nice so that gives them the bump up to 4 stars. 4 stars.

Spent all day there and it was wonderful however a few things:…read more Bring something to put on your robe like a hair clip to identify your robe. Someone grabbed my robe from a hook outside the steam room I didn't realize I had someone else's robe I was a bit grossed out they gave me a fresh robe. My robe had a pocket with a lip balm the robe that was left didn't have a pocket and it was a while before I realized it Ladies who come together in groups. Yes it's whatever special event you're celebrating but there are other people there for peace and serenity and we don't want to hear your loud conversations please save it for the casino. The refreshments isn't a buffet and social hour. Please keep it down.

I just wrapped up a spa day at Qua and had a lovely time! I'm so glad I got to visit after their…read morerenovations which are modern and beautiful. The facility was clean, well stocked, well maintained, and everything was in service. With any spa treatment, you have all day access to their amenities including a large jacuzzi, various baths, wet and dry sauna, Arctic room, showers stocked with shampoo, conditioner, and body wash, a waiting area with complimentary use of a LED mask and a leg compression machine, various snacks, fruits, and drinks including a customizable sparkling water and coffee machine, and locker access. Customer service was top notch. Everyone from the front check in desk to the ladies helping to restock towels and bathroom amenities were all professional and helpful. I opted to try their new Aescape massage which is a massage conducted by a robot. You are given workout attire to wear and once in the room, you lie down and start your self guided and customizable massage controlled by the tablet in front of you. It scans your body and shows you visually which part of the body the robot is working out. You can control the pressure, type of music, and area you want to focus on. The robot's hands are heated so it felt like a human was massaging me! I wouldn't say it's equivalent to a human masseuse but worth a try! TIP: make sure to have ride share drop you off by the Augustus Tower. Once you enter, take the elevator up to the spa floor. Unfortunately ride share will only pick you up at the coliseum valet which is on the other side of the hotel so do not order your ride share until you're closer to that location.

The service by Kayla and Shania was excellent. They explained my service benefits to me and shared…read moreabout the benefits of them ( sauna blanket and the oxygen bath). As well as the valuable and holistic benefits to the Kaqun drinking water for healing. I purchased two bottles to aid the healing of my aunt after dental surgery. I can't wait to hear about her healing journey with the water. I didn't give it a 10 because the buzzer to call for help wasn't working in bath. The water in the coffee machine was too hot and burned the top of my mouth. I recommend turning that down so doesn't happen to other customers. I appreciated the clean atmosphere and the free snacks and goodies. The atmosphere was beautiful and natural materials that made me feel grounded and at peace after detoxing. I will definitely will be back.

5 star customer service clean facilties. My boyfriend was diagnosed with liver cirrhosis coming…read moreoff a week stay at hsp. Since starting treament he has dramatically improved mobility, energy stimulation and labs improvement. There is not enough space to go over all the benefits of this process. Highly recommend Even my athletic semi pro sprinter daughter uses the baths for recovery. Thank you Kaqun

Visiting Drop is an easy way to relax on a weekend morning. The facility is very clean and the…read moreamenities are great! In addition to your towels, there's a frozen towel to keep you cool in between rounds. There is a water refill station closer to the entrance with Himalayan salt to replenish those electrolytes. You can even grab some weights on your way in to intensify your session. The sauna has speakers that connect to the TV so you can watch stuff to help the time pass. Another cool feature is the color changing lights. There's a card that mentions the benefits of different lighting. Overall, I had a great experience but the temperature didn't get as hot as some other saunas and a recovery room would be a nice addition for extra relaxation.

I have been a member of Drop for several years. Recently they notified me that they were closing…read moretheir Flamingo location in two days, but that my membership would be transferred to their Blue Diamond location. Since the drive to the Blue Diamond is over 30 minutes for me, I asked for a refund for the remaining portion of my membership. They refused. After paying them thousands of dollars over the years, they wouldn't even refund me $70. It's sad. I would be very careful doing business with this outfit.

My boyfriend decided to book us a much needed couples massage after EDCLV weekend and we were able…read moreto get a same day appointment. From start to finish, the staff were really communicative with the entire process and asking questions to get a better understanding of each client's needs. Prior to our massage, my boyfriend has been experiencing back pain as a result of frequently driving long distances. Our massauses really knew how to respond to our bodies, providing the perfect pressure and addressing the tensions in our targeted areas. The staff truly have perfected creating a relaxing environment by being thoughtful and intentional with every word and action in their treatment. As a promo, they offer new clients a complimentary voucher for future use(1hr) in the salt room (with future appointments). For the reasonable pricepoint, there is so much care gone into each treatment, you truly feel a sense of relaxation and rejuvenation. I've had massages from budget friendly to luxury, but the comparative pricing + thoughtful experience definately has their competitors beat. I would definately come back the next time I am in Vegas.

Kori was amazing at getting me booked and I appreciated her expertise on which masseuse to…read morerecommend for me. Julia was very thorough in the massage and was able to help get a lot of tension out of my body. The room was well maintained and the bed was warm! The bed was so cozy! I definitely recommend.

Such an amazing place and I'm more impressed with the prices. Definitely going to be my second home!read more

I've been a member for a year now. Best decision ever! Staff is great, love all the classes, love…read moreeverything about Hotworx.