I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

What an outstanding experience! From the minute the sales rep showed me their outstanding products,…read moreto working with the team to measure and install I couldn't have asked for better care. The windows came in ahead of schedule and the installers were so professional and cleaned up everything after. I highly recommend Factory Windows Direct and will be telling my family and friends!

It's taken me 5 yrs to post this review and obviously I should have posted it a long time ago. We…read moreordered plantation shutters for our windows and for a 3-door slider door for the patio. First, they didn't get our order correct. We ordered the "Hidden Tilt" and that's not what we received. We were told that's not what we ordered but we were able to prove we did with a copy of our order so we were reimbursed for that issue. They offered to not install and take them back to a shop to fix but after waiting weeks for delivery we decided to just keep what they delivered. The shutters for the windows were great. No complaints. My real complaint is with the shutters for the sliders. We have 3 wide glass door sliders and the company apparently doesn't know how to install them. The shutters are very heavy and need to be reinforced in the middle, which they didn't do so not only does our middle shutter sit0020on the floor, it's nearly impossible to slide. Because the top is slightly deflected or bowed in the middle, the two side shutters do not sit properly either. We have big daylight gaps in parts and overlap in other parts. They had to install the side frames out of plumb by 2 inches at the bottom than the top so daylight would not show to compensate for the bowed middle. After the first attempt at installation, they were horrendous and the installer said that was the best he could do. Quickly after the installation we called the company and complained. They sent the same installer again and he made them a little better but said we had to decide which horrible look we wanted and keep it that way. But the dragging on the floor panels got worse over time. My husband has been adjusting them as much as he can, which by the way the installer told us we would need to do. We've had it that way for almost 5 years and I just can't stand looking at it and not being able to use anymore. A few months ago, my husband called and asked about getting them fixed. We were told that since it's been 5 years it would cost $75 to have someone come and just look at them and then $75 per hour if we had them worked on. My husband pushed back but was told by the company that they've installed many of them in the last 5 years without any complaints. I find that hard to believe or they've actually learned how to install them in those past 5 years. Either way, they should at least send someone out to look at them and correct since they should be able to see in our record that we weren't happy. In my opinion these shouldn't be sold if they can't be installed properly so my warning is to not order these blinds from this company for wide slider plantation style shutters.

Today we have the pleasure to meet Kevin France who came to install our roller shade they are…read morebeautiful love and love the leaf pattern . He was so professional and proud of the excellent work he does. They look very coastal and John was so wonderful and helped me with my budget. He also helped me to select the right Roller Shade. The order came right way. Thank you to Florida Blind and more . I will recommended the company to my friends and family.