The service was amazing. The food was great. You get validated parking if you dine here and I would…read moredine here again. The chef gave us so many complimentary dishes which made me realize we should have ordered less dishes. And dare I say it, the kids menu dishes were kind of fire too.

I've been at this property multiple times and this time will be my last visit. My family stayed at…read morethe Palmer 2 bedroom Suite which they texted me that the room was ready to checkin. When we got into the room, there were stains on the carpets of both rooms, stains on the sofa cushions as well as the carpets. Cereal crumbs everywhere inside the sofa bed and around the living room, half eaten snacks in the fridge with trash still inside the trash cans. The shower drain was also clogged and the housekeeping give attitudes when setting up the sofa bed. The whole weekend, the fire pit in the suite also wasnt working but we were not notified ahead of time. We also booked the top golf suite during our stay but was told there are not working AC inside and the TV wasnt working properly. Not to mention the hostess Izabel's bad attitude at the restaurant was the last straw that we wont be returning to this hotel again.

Stayed here over 10 years ago with my Girl Scout troop and always wanted to return…read more Had our chance last week when we did an overnight to San Diego for a Padres game. Got a decent last minute deal so grabbed it. Beautiful property conveniently located off the 5 and close to the beach although I didn't access the beach either time. Inviting lobby...checked in and went to our spacious room. Bathroom was one of the nicest I've seen in a while, with a large walk in shower and easy to adjust (for this 5 foot tall woman) shower head. Large in room safe a bonus, as well as larger mini fridge and sink. Breakfast was good-/ love any place that serves skim milk and waffles!! They have cookies and milk nightly too. No pool time this visit for us. Appreciate the signage for the plant and tree species around the pool and front areas!! Will definitely return!

Recently stayed here and had a decent experience. Although the outside may look a bit sketch (they…read morewere renovating, so things were barricaded), once you enter, it's actually not bad! The breakfast is decent. Everyday they had a different meat option, along with their standard conventional breakfast. The room was also decently sized. I'm knocking down a star because the light fixture on the ceiling was dirty and I wish they would have cleaned that, but other than that, I had a pretty comfortable stay. Parking was also free. They have a pool, but it's not heated.

Came here for my partner's birthday - he wanted the beach and I found this gem!…read more The room was incredibly spacious and our balcony had a perfect view of the beach and ocean. The bed was so comfy and there was a large sitting area with a TV. We got room service and every food we chose was delicious! We rented chairs and an umbrella for our beach day and we spent so much time on our balcony watching wildlife, surfers, people fishing, the waves. The pool also was heated and so lovely to jump in after a day in the ocean. They had live music around the pool Saturday night! It was walking distance from so many stores and restaurants. We picked up pizza and enjoyed dinner on our balcony, while watching the sunset. It was truly a magical beach getaway!

Overall, we had a nice stay, but there were definitely some areas that need improvement…read more The positives first: check-in was quick and easy, the room was spacious, and I really appreciated that there was no carpet. We appreciated the complementary breakfast. The towels and bedding were clean, and the hotel staff kept providing fresh, clean towels throughout the day, which was a nice touch. The beach attendants were friendly, the hotel provides sand toys for kids, and we really enjoyed the live music in the evenings. The location is excellent and made it easy to enjoy the beach. Unfortunately, the cleanliness of our room upon arrival was disappointing. The toilet seat had what appeared to be blood or feces on it, there was urine around the base of the toilet, which made it seem like the bathroom floor hadn't even been mopped, and there were crumbs and bits of food, along with a few dead bugs, around the beds. Thankfully, I had hand sanitizer with me and cleaned the bathroom before my children used it. A few other things to note: the balcony door was difficult to open, there was no screen door, and the complimentary beach chairs are quite small and may not be comfortable for larger adults. The sheets also seemed too small for the mattresses and kept coming off the corners during the night, which made sleeping less comfortable, no mattress covers. The beach itself is beautiful but fairly small, so it becomes crowded quickly. One suggestion for future guests: please rinse the sand off before you are getting into the pool, I witnessed people rinsing off im the pool after beach then after 2-3 minutes they came out and went upstairs. The pool is not a shower and the sand on the bottom of the pool hurt. Also, once you're finished using the beach loungers, remove your towels instead of leaving them behind. It was difficult to tell which chairs were actually occupied and which were available because many loungers had towels left on them. Overall, this hotel has a fantastic location and several nice amenities, but better attention to room cleanliness and a few small improvements would make a big difference. * also bring water shoes, the rocks at the beach are very painful*

This hotel has their location going for them! With a minute walk to the beach, it's not a bad…read morechoice for a hotel. The lobby and rooms were clean. Staff was helpful when requesting things to the rooms. Towels were replenished every day without asking. You have to pay for parking and breakfast. I did not try the breakfast since the cost wasn't worth it for me. Overall a good hotel.

Pleasantly surprised by the Hilton Garden Inn in Carlsbad…read more I stayed here last week while supporting a coworkers event. Since life has been a little crazy, I was unable to book a room until last minute. Somehow this resulted in a very cheap stay in an ocean view king room. The hotel was clean, safe, had accessible parking, and large comfy beds (though their pillows could use an upgrade.) The lobby and outdoor spaces are beachy, with several private patio areas for those looking to linger in the California sun, or go for a swim in their resort style pool. It's also directly across the street from the prettiest beach. Sadly my trip was a turnaround, but I was excited to catch a glimpse of the ocean from my hotel room the next morning. The main reason I chose to dock a star is because my shower was all out of soap, conditioner, and shampoo. Normally I'd bring my own, so I was extra bummed to find these empty.

I had to escape my home in Oceanside due to flood damage and I found this wonderful hotel. I have…read morebeen here for over 3 weeks and am hoping to get home soon, but I have to say this is a quiet, beautifully furnished, pet-friendly, clean, and restful hotel. I have a lower floor overlooking the pool and love to see everyone enjoying the amenities. Parking is expensive, though, at $15.00 per night. THAT is a bummer with so much parking available. Their hotel next door does not charge for parking. They have a nice breakfast and a Wednesday Happy Hour, too. Bonus is the full kitchen. I have a suite with a separate bedroom, which is great! Housekeeping is great too! Keep this hotel in mind.

One Star I am…read moreextremely disappointed with my experience at Homewood Suites by Hilton Carlsbad. I have been a loyal Hilton Honors member for more than a decade and currently hold Diamond status. I used my Hilton Honors points to stay for the weekend because I was burying my mother the following day. During an already difficult and emotional time, I expected a comfortable stay and at least a basic level of hospitality. Instead, I felt as though I was treated like someone who had just joined Hilton Honors. Before arriving, I selected a room on the third floor and completed mobile check-in specifically to accommodate my PTSD and help me feel more comfortable. However, when I physically arrived, the front-desk receptionist appeared unfamiliar with my reservation and checked me into a room on the first floor. I explained that I was a Diamond member and had deliberately selected a third-floor room, but my preference was still not honored. The room itself was also inadequate. The furniture was chipped and damaged, and the room had hard flooring with no carpet, making it feel cold and uncomfortable compared with what I expected from a Homewood Suites property. To make matters worse, the receptionist also failed to provide the two complimentary bottles of water offered to Diamond members. I understand that mistakes happen, but the overall lack of attention, recognition, empathy, and customer service was unacceptable. I was using my points during one of the most difficult weekends of my life, and Homewood Suites Carlsbad certainly made me feel anything but welcomed. I am shocked that this is how Homewood Suites treats a Diamond member who has remained loyal to Hilton for more than ten years.

Home2 Suites by Hilton Carlsbad will forever be my go-to whenever we are in town!! Not only does…read morethis location come highly highly recommended but you'll see for yourself how hard of a struggle it is to leave... Staff is always so very friendly and I appreciate the efforts Home2 Suites made to make my little monster feel special being that she was celebrating her born day. Extra hugs and thank yous to our host, Natalie. My daughter was over the moon + full of giggles when we arrived back to our room to find a new cuddly little friend fully equipped with the tv remote control, enjoying some cartoons. These are the little tidbits that make for such magical memories!!! As if the wonderful staff and clean rooms aren't enough, let me remind you that there is complimentary breakfast each and every day. You will happily fill your bellies with the typical breakfast spread: sausage, bacon, toast, bagels, fruit, and eggs. 5/5 Stars!! But we already expected that, right??! =D

Stayed one night at Home2 Suites by Hilton Carlsbad and I'd give this place a 3 out of 5 after this…read morestay. Room itself looked clean and newer, and I like that the layout is bigger than a normal hotel room. Having the small kitchen with fridge, microwave, and sink makes it really convenient when traveling with kids. Bed was comfortable and the room felt modern overall. Breakfast is included which is nice, but the food itself was about a 1-2 out of 5. Selection looked okay -- eggs, potatoes, sausage, waffles -- but quality wasn't great and the waffle area was messy when we went. Still free, so it helps for families. Honestly I booked this mostly for value. Legoland Hotel was around $600-$800 for the night, and this stay was $262 on a Saturday with AAA discount, so big price difference. For families this makes a lot more sense. If I put myself as a kid, this place would actually be pretty cool -- pool, free breakfast, big room, waffle maker, space to move around. That's why I was leaning 4 stars at first. But had to drop it to 3 out of 5 because the toilet in the room was leaking, which you don't expect at this price and at a newer hotel. Little things like that matter, especially with family staying in the room. Overall 3 out of 5. Good value, family friendly, but needs better maintenance. Would still consider staying again for the price.

This is my favorite hotel. Close to everything you could possibly need and It's super clean. The…read morebedding is all white, tons of comfortable pillows and every time I'm here I am relaxed. I have no worries. I grab my coffee creamers from the lobby, bring them up to my room for the morning. I have everything I need for a peaceful restful night and easy morning. I get that here. The staff are always nice. Isaiah answered my phone call and helped me a very nice room at a reasonable price. Thank you Isaiah I've never gone in and had the breakfast in the morning but tomorrow I will. I will take pictures. It is beautiful.

Visiting Legoland with the family so we needed a place to stay, and this popped up as a suggestion…read morefor potential stays. I am happy to report that we thoroughly enjoyed our stay! We stayed in a room with two queen beds. It was a nice size room on the fourth floor. Not much of a view since the hotel backs into the side of a mountain. The bathroom was also a nice size without it being a handicap room. The shower had no pressure, so that really stank. Please note that it is pet-friendly, so you just that in mind if you have pet dander allergies. The hotel itself is only five years old, so still really new. Our stay included breakfast, and it had most of your standards: sausage, eggs, hashbrown, fruit, yogurt, etc. What was so great was the made to order omelettes! They had a good variety of ingredients, so it was fun to make your own. Staff was extremely helpful and friendly! Didn't use any of the amenities, so I can't speak to that knowledgeably.

This was a solid 4 Star experience…read more PROS Located adjacent to beach Friendly Staff Hotel very clean Grounds are beautiful Bus Stop 5 min away Restaurant and Spa on site Bicycles avail - Cost included inCost included in Resort Fee Shuttle available - within 5 miles Cons Far from town Cost seems high Didn't really feel like a 'resort' Room decor rather plain Parking is expensive We asked for late check out, but we were told the latest time available was 12:30p due to 'high occupancy'- this felt off : it is February and hotel didn't feel busy. I rated 'up' because: - Check in experience was super. Bob was very welcoming, and provided us with an upgrade. He explained the 'Blue Chip' program- which I love. We were given a blue poker-like chip to hand to any employee who we felt provided excellent service. We were provided a $30 food & beverage allowance as Diamond members Figuring out who to give the blue chip to was difficult. Everyone we met was very polite and friendly. Standouts were Riley and Eric at the restaurant. Ultimately, we gave it to Blake, in valet. He brought us to the village in the hotel shuttle. Super polite and professional. All in all, we had a great stay

I wanted to love this stay, but it got off to a rough start…read more I received a notification early in the morning that my room was ready, so I checked out of my previous hotel sooner than planned and headed over. When I arrived around 1 PM, I was told the room wasn't actually ready yet but should only be "about an hour." Three hours and several bar tabs later, I finally got access around 4 PM. What made the wait especially frustrating was that I had already checked my luggage with the hotel. Had I known I would be waiting three hours, I could have gone into Carlsbad Village or explored the area. Instead, I felt tethered to the property because all of my belongings were being held by the hotel while I waited for a room that I had been told was already ready. Then came the mystery of the soaking wet carpet. Not a damp spot here or there--the carpet was wet enough that it immediately raised questions about what had happened in the room before I arrived. Given the three-hour delay, my imagination was left to fill in the blanks, and none of the possibilities were particularly comforting. I had also specifically booked an ocean-view room rather than a pool-view room. While the room technically had a view of the ocean somewhere beyond the pool area, it was directly above the pool during a reggae festival weekend. Instead of the peaceful ocean-view experience I expected, I got a soundtrack of reggae and a front-row view of the pool scene. The location is beautiful and the staff was pleasant, but between the inaccurate room-ready notification, the three-hour wait, the soaking wet carpet, and the questionable interpretation of "ocean view," the experience didn't live up to expectations. I just checked in too! I have three more days of this... I used my Amex rewards for nothing.

I'm really happy with the room I received. It's beautiful, comfortable, and exactly the kind of…read morespace I was hoping for. I already feel welcomed and relaxed, and I'm excited to enjoy my stay at the hotel.

Book this beautiful resort via Amex site…read more Located in Encinitas by coast hey 101. 30miles from San Diego. The hotel is sort of the middle of nowhere. The point is for relax and enjoy. Parking: Valet only $60 overnight Concierge and receptionist table is very simple and 1 person helping only, she is Super duper sweet and helpful. She checked us in, and since we booked via Amex, we received complimentary: - Suite upgrades - early check in - guarantee 4pm check out - daily breakfast for 2 - In room wifi - and $150 resort credit apply for restaurant, spa etc. This place has a e-bike, paddle board an surf board for guests to use anytime complimentary. If you happened to stay in 2nd floor, which they only have 3 floors, where Vaga restaurant is, to find your room is kinda tricky. Look at the signage and the room are through the double door, on your left when you face the restaurant. It requires your keycard access to enter through the double door. The room is so relaxing,the vibe is comforting. It has complimentary coffee, nespresso tea and bottle water. You can ask for more water at concierge. Look at the real life I believe eucalyptus stem on top of the shower head, love it. There's also a gym and spa in 1st floor, also access to beach. We asked for recommended restaurant around the area, she gave a 4 pages list of restaurant and little shops 2nd floor - has venue area with spacious gathering area and balcony overlooking the beach. Evening: you can enjoy cocktails on VAGA restaurant overlooking the beach with outdoor fireplace and patio. Fyi: the room has thin walls. We can hear ppl talking, walking, running on hall way every moment. So on our final bill: They comp all our daily breakfast including tips and room service delivery. They automatically deduct $150 resort credit regardless you spend under. It will apply to any other fees. Like it because they don't Knicks pick every single expenses, that shows their reputation and their hotel guests matter over little charges. Overall, love this place. Will definitely come back. Highly recommended.

First of all, I'd like to say this is a very busy hotel at least during my stay. We arrived early,…read moreand although I had chatted on the link with whomever that I wanted to check in earlier the room still wasn't ready. Johnny was the only one at the front desk handling everything when I arrived. He was great, personable and still made us feel welcome. The property is beautiful. The 7 Mile Kitchen has good food, the Grab and Go Gelato and coffee is good as well. Our ponto suite was okay. It was interesting having the "living room" area in a hallway. I felt it was meant for a family with small children. However the beds were comfortable. The next night I spoke with David and Grace at the front desk. They were so kind and approachable. I appreciate it!

This is the worst Sheraton that I've ever stayed. At first,…read morewhen we checking in, the receptionist told us our room is on the second floor with room number 212*, when we got to the elevator, all the second floor room number start from number 2200. So we need to went back to the lobby to make sure where the room located. Second, they didn't inform us that we will be charged for $10 each day for borrowing microwave. Third, the complementary coffee never been refilled after 10 A.M. the first day, I was there around 9:30 to get some coffee but the creamer was out. So I informed the receptionist name 'Maria' and instead of assisting, she told me to request it to the staff at the restaurant. The second day, I was there around 10 AM and no more coffee. When I asked the waitress at the restaurant, they said the coffee is not meant for hotel guests instead it's for corporate people. Very confusing. Fourth, the cleaning staff didn't really pay attention to the details like shampoo, body wash, bottle water, and tea. I have to called the front desk everyday to asked for the refill. Also there's no signal for Verizon provider so it needs to get connected to the Wi-Fi. I really hope they can be more informative and pay attention to the details in the room.