My husband came to Windsor with severe mobility issues after hospitalization. He settled in well…read morethanks to the caring staff. He was placed on a very comprehensive physiotherapy, occupational and speech therapy program and has made excellent progress over the past two months. The facility is really nice and he has a spacious room where he can entertain guests although there are other areas outside his room to sit and chat as well as a lovely courtyard. He has enjoyed morning exercise classes and other activities and likes the food served in the dining room. All in all, we have been very satisfied with his experience.

My husband has lived at Windsor Heights for a little more than a year. The care is excellent. The…read morestaff are very caring and treat the residents like family. During this epidemic, they have taken great precautions to keep the residents and staff safe. They have also reached out to families to set up daily FaceTime visits.

My Mom, of Blessed Memory, was a resident of Stone Gardens Assisted Living Facility for over four…read moreyears. She loved being a resident. Her care was excellent. The staff were sincere in their care and in their respect for my Mom's welfare. The food was very tasty: The many times that I visited my Mom over those four years, I also enjoyed the food. There were a large choice of activities, including music, cognitive, fun and physical. Every Jewish Holiday was celebrated. If I needed to one day live in an assisted living facility, Stone Gardens is where it would be.

This is where my grandmother has been living for the past few years. It's very clean, there are a…read morelot of activities available for the residents, everyone is very friendly and it appears to be professionally run. My only complaints are that the food is like cafeteria food and they get all bent out of shape if you bring your own food. I don't know what it costs to live there, but I'm guessing it's enough that the residents and their guests should be able to eat whatever they please.

I called twice inquiring about their services. I never received a response. Very disappointing.read more

Totally understaffed. My mom waits and waits. Staff can be quite rude…read more Cannot bring in food due to their requirement to keep kosher. The food they serve is inconsistent and looks unappetizing a lot of the time. Bad dinner equals no dinner. How much boost can one person drink? Their dishwasher is currently broken so it's been paper plates and plastic utensils. And nothing stays warm. Seniors very often look forward to mealtime as the high point of the day. Not here. We're moving her to Tapestry senior living in wickliffe this week. It will be a night and day difference for her. Unfortunately her time at this place took her back 10 steps in her rehab. She's afraid of being alone and falling and pretty much everything. Thanks for nothing. Shalom.

the food they serve is horrible the patients s are losing weight to to most of the food is sent…read moreback on trays. treatments prescribed are being signed off never given I used to give a 5star before saber took over now it is all about profit and over worked understaffed working directly with the elderly

Avoid at all costs. Just incompetent treatment and continuing treatment they knew to be detrimental…read morebecause policy. Avoid avoid avoid.

You really can't find a better living space and more caring staff for the most important people in…read moreyour life. Aria is a true testament to service. They go above and beyond for their residents. I am inspired by their compassion on a daily basis. Check it out. You will not be disappointed.

I had a chance to see Aria and to tour the home. I met with the director and we talked about my…read moredad and his needs. Aria is a beautiful living environment for seniors who can no longer live alone. Obviously much thought went into the project and the seniors who live there are very happy. Sadly, my dad passed away before we could move him in to Aria, but I wouldn't have hesitated for a moment. Thank you for helping me navigate through this process.

If I could rate this place 0 or negative stars, I would. They have insufficient amount of staff…read more(I'm talking 1 LPN and 1-2 aides for a floor of 20-40 patients!) many who are total care and unable to care for themselves. That is extremely unsafe and the lack of resources set up their staff for failure. The nursing care is horrendous and there is so much evidence of abuse and neglect. The equipment is mostly broken and old, and the place is dirty. This place is begging for a lawsuit from any resident and family that stays there. And if you research online, you will find the tragedies deaths that have occurred there from lack of care. Respiratory therapy and speech/physical/ occupational therapy are great, but that is not enough when the nursing care matters just as much for recovery. Management could care less in investing in this "nursing home" as I refuse to call it a skilled nursing facility. Do not send your loved one here.

Be very careful when choosing this place for your loved one. My mother (age 80) broke her hip, a…read morenon displaced break so no surgery but a good deal of pain. Hillcrest was, as usual, top notch. Discharged to physical therapy only bed open was Montefiore. There is no direct chain of command at Montefiore. There are a good many contract workers there. My mother was there for the PT and OT to get her up and walking so she could return home. COORDINATION OF CARE IS A DISASTER - Day one PT picked her up for PT and she had not been given her pain medication first - SO I HAD TO LEAVE WORK, GO THERE FIND OUT WHO THOUGHT SHE COULD HAVE PT WITH A PAIN SCORE OF 10 WITHOUT MEDICATION. I THEN HAD TO COORDINATE WITH THE FLOOR NURSE AND PT AN OT TO COME UP WITH A COMMON SENSE SCHEDULE AND PUT IT ON MY MOM'S WALL SO THAT SHE KNEW WHAT TO EXPECT. Day two they forgot about giving her breakfast so by the time she got out of PT and OT it was 1:30 and she was weak from hunger I HAD TO LEAVE WORK TO GO THERE AND GET HER SOMETHING TO EAT.... there is much more and I have had to go there EVERY DAY and TAKE TIME OFF WORK for something or another - TODAY we are on day 8, she was supposed to have showers on Wednesdays and Sundays she still has not had one....TODAY at 9:45 the nurse told my mother she was out of pain medication and needed another order from the Nurse Practitioner, Mary, MARY was nowhere to be found. They took my mother to PT and OT but of course she couldn't do any work - I HAD TO LEAVE WORK AND GO THERE TO FIND OUT WHY on day 6 they did not go and find out if my mother would need more pain medication so that she could have good CONTINUATION OF CARE. I waited for 75 minutes for NP Mary, our floor nurse said MARY was aware of the situation and would get to my mother. MY MOTHER HAD ALREADY MISSED HER PT and OT because she was unable to do them without her pain medication. OUT OF FRUSTRATION I went to the front office and found a woman named JENNA who tracked down the NP, got a paper order, and brought it to the nurse so she could dispense the medication 11:40 at this time - then I HAD TO GO TO PT and try to coordinate a PT and OT time in the afternoon when the medication was still giving her enough relief to go through the exercises but not too late, as the effects would wear off. They said they would tell her a time in the afternoon that they would come and get her for PT and OT. I THEN LEFT BECAUSE I HAD TO GO TO WORK I WAS 4 HOURS LATE ALREADY - as of this writing at 1:48 the NP still has not gone to my mother's room. She might have thought, well I gave the paper order for more pain medication BUT SHE SHOULD HAVE GONE TO CHECK AND SEE IF THERE WERE ANY OTHER ISSUES - AND SHE DID NOT. I come from a family of physicians. WE HAVE NEVER SEEN SUCH POOR COORDINATION OF CARE AND CHAIN OF COMMAND. UNREASONABLE AND OUTRAGEOUS. I will go over the Medicare billing with a fine tooth comb, I will report medicare fraud if I find it.

My mother required transport to the hospital Emergency Room and was ultimately admitted to the ICU…read more This facility DID NOT call 911. They called a private ambulance service. Montefiore was told the wait time would be 60-90 minutes!! Totally unacceptable. From the time we were told the ambulance was called, until she arrived at the Emergency Room..... almost 2 hours had past. TERRIBLE!!! Why couldn't these people call 911? Bed sores, pneumonia, etc. How did they miss all of this?