I came here because I needed to find some new work outfits and have to dress business casual. I had…read morejust checked out Loft and didn't find anything I liked, so I walked over to Maurice's--and I'm so glad I did. They were having a great sale, which was a nice bonus. Angie, the sales associate, approached me and was absolutely wonderful. She was friendly, welcoming, and asked what I was shopping for. She helped me put together some really cute outfits, made great suggestions, and got me set up with a fitting room. When I checked out, she even made additional recommendations and helped me find a pair of cute jeans. She was just lovely from start to finish. I will definitely be back, and it's all because of her amazing customer service. She truly made me feel welcome.

Found some cute outfits and greats deals. First time here, but will definitely be back. Served was…read morenice and acknowledged at entrance: lots of sales.

I had a very disappointing experience at H&M in the Roseville Galleria (Roseville, CA) and feel…read moreit's important to share, in hopes of encouraging better customer service. During my visit, my son and I were looking at a skirt on a mannequin to see if it came with built-in shorts or an underlayer. As we gently lifted the skirt to check, a manager abruptly approached us, snatched the skirt out of our hands, and said, "We don't look under there!" He didn't give us a chance to explain, and he walked away with attitude. It was unnecessarily rude and made both me and my child feel uncomfortable. Later, I returned to the counter to ask if I could exchange some underwear I had purchased just 15 minutes prior due to a sizing issue. I had bought four two-piece sets. I was aware of the no-return policy on underwear, but I still asked politely if an exception could be made given how recent the purchase was. That same manager was once again rude and dismissive, although he did eventually process the exchange. The problem wasn't the policy--it was the disrespectful and unprofessional attitude I encountered. I spent over $200 during this visit, and to be treated so poorly after making a significant purchase is unacceptable. Every customer, especially when shopping with their child, deserves to be treated with basic courtesy and respect. For reference, the manager was a skinny, light-skinned Asian male with long hair tied back . I truly hope this feedback reaches the right people and leads to better staff training on professionalism and communication.

Terrible experience here yesterday. I purchased several items and the sales gal forgot to include…read morethe earrings. I reached out to the customer service number and let them know that it would be a pain to drive an hour away to pick up earrings that were forgotten. ( they were $6.99. I was literally told sorry you have to go into the store we can't help you. My experience in the store was already lackluster. Makes sense that you're unable to contact the store directly. Pretty sure that's the reason why they do it this way so that people cannot call the store and complain or actually talk to someone who can assist in issues like this. I used to love H&M.

Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

2shirts for $40? Not if Yaritza rings you up. I grabbed 2 shirts DIRECTLY BELOW the 2for $40 sign…read moreand she rings up 1 for $14 and one for $30? No clue what's going on here.

Great service- I called in to see if they had a particular shoe/size for my husband and the young…read morelady that answered was polite and helpful. She also was kind and held the shoe for me until I was able to come in and purchase the shoes for my husband. The two gals in the store were friendly while I was checking out. Good selection: The store carried the size shoe and style I was searching for.

No one greeted us as we came in. Store was extremely busy, yet I didn't see any workers on the…read morefloor offering 2 help us. The selection was not good. I needed a cute outfit 4 my company's Christmas party & I couldn't find anything!!! Not even black pants & a cute top!!! They did have some good deals going on which is why I like coming 2 Old Navy!!!

I'm disabled and every year I bring all of my employees to Old Navy for a big shopping spree. We…read moretypically spend about $5000 or so. This year i had to sit in my car the whole time because there was no seating available. Not only is this a slap in the face for anyone disabled but also what about the tired mom's and dad's shopping with their kids? This is the last employee trip we make to Old Navy.

Adj: Marvelous Mall, Superb Shopping…read more Westfield Galleria at Roseville is my favorite shopping mall in the greater Sacramento area. There aren't that many malls in our metro, so we don't have many choices, shopping plazas yes, but malls, no. I grew up going to malls a lot for fun (window and for reals) shopping, for hanging out with my cousins and friends, and I have lots of great memories from all the fun I had at different malls, mostly Arden Fair and Florin Mall, but sadly there's not a lot of malls left. Westfield Galleria at Roseville is by far the nicest in our region so I enjoy coming here. The mall itself is huge, it spans a couple of blocks. No matter which end of the mall you start at, you'll make your way through. The parking can be quite challenging on a weekend, but if you're willing to park up higher in the parking structure or out in the sun, you'll find parking more easily. There's also EV charging for a fee for those w/electric vehicles. There's something for everyone here, from the large dept stores like Macy's and Nordstrom that anchor the mall, to the food court with all the delicious mall foods, snacks, and drinks, to clothing stores, home goods stores, sporting goods, to Daiso, there are so many choices and so many interesting things to look at and try. There are even luggage stores and seasonal (holidays) stores. For those who don't care to acquire more stuff, you can have some pretty fun experiences here as there's the movie theatres and arcades so it's something else you can do rather than just shop and eat. My kids enjoy all the toy stores and when they were little, they loved playing on the Kaiser sponsored kids indoor play structure, which is a great place for some rest for parents and for kids to burn off some energy and get out their wiggles if they're getting restless (or uninterested) in the shopping experience. Overall, Westfield Galleria at Roseville remains a clean, spacious, and well-maintained shopping mall and I hope it stays that way and continues to see new additions to offer different stores and more facilities improvements and updates.

Leaving this as a warning for other shoppers. I parked at Westfield Galleria and came back to a…read morenote accusing me of being an employee parking in customer spaces. I've never worked there in my life. They even recorded my license plate and threatened to tow my car if I parked there again. I'm not risking my car being towed because of their mistake. I won't be returning.

Updating my review, 10 years later. Grandma bought my son a pair of shoes here and he wore them for…read moreone day, realized the fit wasn't great, and was able to return them for something else. I like the rewards program too!

After wanted in line for ten minutes the guy at the counter couldn't take 10 sec to look to see if…read morethey had the shoe I wanted, all he said was it's over there!! I mentioned I was just over there and couldn't find it. He again said I assure you they are there. After I looked one last time I ended up leaving dissatisfied.

After reading the reviews, I was kind of scared to go to this store. My experience was fantastic! I…read moreoriginally purchased the Madeline BB bag online and it really didn't work for me. I was told by the client advisors from the 800 number that I could return it in store so I wouldn't have to wait 14 days to get the return back on my credit card. Mind you, I live in Reno, so it's a 2 hour drive to get to the store. I also had purchased the Neverfull Inside Out online and was shocked when I opened the box. It was clearly a used product. Very disappointing considering I paid over 3K after taxes. The reason I bring this part up in my review is because I knew the Roseville store had it in stock so I could exchange it. When I arrived at the store, I spoke with Yer, the store manager. She went above and beyond to help me with the exchange. She then tried to return the Madeline BB for me, but the 1-800 client advisors who had told me that I could return in store had started a return already for shipping. Because of this, Yer was unable to override what they had done. I had to call the 800 number again and the person told me there was nothing they could do and I would have to ship it back. SOOOOO, had I not had the issue with the other bag that was used, I would have driven all the way to Roseville for no reason. I ended up asking to speak to a manager to see if they could reverse the return so I could end up returning it in store. Anyway, after a 45 minute phone call they did reverse it and Yer made the return for me. I also worked with Jennifer as my salesperson because I bought a wallet. She was super pleasant and helpful. At the end of the day my in store experience was great. There was one man that had a ponytail that was standing at the door for a moment and when I asked to go inside to speak to Yer was a bit rude with his response for no reason, but overall one rude guy didn't ruin my experience. :)

This has been my go to location when I'm in town, I have purchased items for my family and myself…read moreto celebrate special occasions. The customer service here is always friendly and ready to help. Anytime I've had an issue with glazing, craftsmanship or a cologne leaking. They have always been able to offer assistance and make it right. Couple tips I have learned in my time. This location can refill your colognes & perfumes when empty for half the price. They don't offer bottle engraving at this particular location but they do offer hot stamping for bags & small leather goods. If you buy a bottle of cologne or perfume it comes with two samples so you can try it out before opening the package. They usually have your standard items in stock, and occasionally have one or two of an item should you want to compare them to each other. Items manufactured in Texas will say "Louis Vuitton Paris" compared to items outside of the US will say "Louis Vuitton Made In Paris / Spain." Generally around November time is when they get the holiday shopping bags in. The shoe sizing is different from the US but a good rule of thumb is go one size smaller, if you wear a size 10 in the US then you wear a size 9 in Louis Vuitton. They generally recommend conditioning your bags once every 6 to 12 months, but if you have a few items you're bringing in, then make sure to setup an appointment online first. When shopping here I have never felt pressured, I would even recommend to go have a drink or lunch to think about it and come back when you're ready. However always make sure to deal with the initial client advisor who helped you. Don't forget to let them know if it's a special occasion like an anniversary or your first bag. Having a good client advisor can help you secure limited items, they can text you photos of items in the store, and they can really make you feel more valued. Hope this helps and hope you love your new Louis!

My husband ordered some work out leggings for me online and of course they did not fit. lol I was…read moreannoyed that we had to drive all the way to Roseville to exchange sizes, but Sara made the experience so easy! She greeted us the moment we walked in and assisted with finding me the right sizes and styles. The store itself seems pretty small but don't be fooled, they have lots of variety! I loved that their fitting room was spacious and it's nice that everything is electronic and I could request different styles/sizes without even leaving the room. I was able to evenly exchange my two leggings without any issues. I didn't need the order confirmation either, because Sara was able to look up my husband's account just with his name. Fantastic service from Sara!

Decent store with good selection options sizes range from regular plus size clean store prices are…read moresomewhat exceptional. Staff was friendly when you asked for help.

It's been a while since I shopped at Macy's, but I remembered when I was younger and before I…read morestarted working at Gap, why I always shopped at Macy's it's because I could go in there and ask for help and more time than not. I always got the best customer service. And just like today John at the mail sent area was exactly what I remember from Macy's. And John got the sale. Nordstrom, Sephora, y'all need to be trained by John. All customers spend money.

We were looking for shoes for formal parties . We went to Norstrom, Aldos , JC Penny and finally…read morefound the shoes that fit for the party at Macys. Those are INC heels with a beautiful design and good arch support. It comes in black and gold . We like the gold one more . Macy's has good shoes department. The service staffs would bring you all kinds of style and sizes to try one . It goes on sales often like 30 % off . Once in a while the haired guy pull to a specific area for clearance sales . Love to shop at Macys .