I ordered a pair of pants online and stopped by a Lululemon store to try them on. When they didn't…read morework, I went to the register to return them and was told I couldn't return them until the next day because the purchase "hadn't run through their system yet." This was confusing, considering my credit card had already been charged. What made the situation worse was what came next: I was told that in order to process the return, the store would need to scan my California ID -- not just look at it, but scan it into their system. This is deeply concerning. In California, scanning a government ID is not legal unless the practice is clearly disclosed and the purpose is explicitly stated, typically for fraud prevention in limited situations. That was not the case here. No disclosure, no explanation, just "this is the only way we can do the return." There is also no logical reason for this request. My ID is not tied to my online purchase, it is not "in their system," and there is no matching function taking place. If the transaction truly hadn't posted yet, scanning my ID would not solve that issue -- so why collect that data at all? Between the system excuse that doesn't align with the credit card charge and the insistence on scanning my ID without transparency, this experience felt unnecessary, invasive, and poorly handled. I expect better from a brand that positions itself as premium and customer-centric. I left without completing the return and with serious concerns about Lululemon's in-store practices around customer data and privacy.

I love this Lululemon location. Customer service has been excellent each time I've visited…read more As soon as I'm through the door, employees have greeted me and asked if I needed assistance with anything. On my most recent visit, multiple employees offered their assistance (either with finding something or offering to hold my purchases at the front so I wouldn't have to carry them as I shopped). Although not the closest to me in proximity, my favorite Lululemon in my general area.

Do not go to the store!! You are better off buying off fanatics…read more We bought a jersey as a gift, they did not say anything about jerseys are non refundable they told us if we wanted to return it we just couldn't wear it we couldn't have any sort of scent on it and that we had 15 days to return it. The person already had that jersey so went to return it less than a week later, just to be told jerseys are non refundable and it's at the bottom of the receipt. Shouldn't that have been said before the purchase was even made?

This store is AWFUL They run this scam every Christmas…read more If you buy an item and it has any sale price on it you can't return it. Bought this hat for my son and he had it so we went in with our receipt within 14 days and they said no returns. They give every item a sale price then increase all items after Christmas so if you return it you have to spend more money to get your item exchanged. The fat guy with the beard was trying to fight me over it.

hi-ya! We were doing so holiday shopping and this place was on the list to check out. It's a…read morereally well organized store and the clothing isn't piled up like crazy and its presented well. We ended up picking up something for a gift and the pricing is probably on average around a hundo there. I feel like that's become the new norm for most places. Anyway, good customer service and place is clean with good lighting.

Just had a very rude person "help" me. Her name is Lisa when I came in for an online pick up she…read morewas immediately rude. I realized I didn't have my ID but asked if showing the email with barcode was ok because I have done that at other stores. She didn't answer me but stared at me like I was stupid. I then asked if I was able to show a photo of my ID and when I said I know some places allow that she said "that's great I need your actual ID" in a very rude way. It was very odd and confusing why she was acting this way. Maybe she just hates her life. Anyway, Lisa, get well soon.

I'm so glad that we have Nordstrom's in the Roseville Galleria. Their alterations department does…read moreexcellent work, and an excellent job taking up the sleeves on a jacket, and replacing the shoulder pads under the liner was perfect. The seamstress, Sharon, came out upon my request to make sure the jacket fit right, and gave excellent advice on other alterations I may need in the future. Sharon was so awesome, and sweet. Staff were so helpful, and would actually help search for an item I'm asking for. It doesn't matter where it might be in the store. They take the time to find what you need. Today, Jaleh and Berbel were both very helpful. Their assistance is so appreciated. Fale, in the shoe department was also very helpful, and knew which shoes to bring to me, that I needed for a special event. He listened intently as I described the clothing I needed to match, and made it so easy for me to purchase a couple of pairs. Christine, in cosmetics, is awesome too. She is so helpful in selecting the skin care products I needed,especially while I am dealing with health issues that have affected my skin. Even if it's not in the line she works with, she'll find what works best for me. I have not found any other store that comes close to the customer care I've found at Nordstrom's.

To all the ladies out there who have endured tedious & frustrating bra shopping, I'm happy to…read morereport a good experience can be had here. I didn't need one myself, but you can schedule a free 30 minute bra fitting appointment online. I could hear consultations happening in the fitting rooms from staff that sounded knowledgeable & friendly. I wanted to try a certain brand that they sell here. The department was nicely organized. I was approached by Alyanna who offered assistance. She retrieved my size from the stock room when I couldn't find it on the racks. She also set me up with a fitting room & checked on me to see how it was going. She rang me up & wrapped my purchases nicely. She was very personable & helpful the whole time without feeling pushy or intrusive.

Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

Really? This place only has one review? This store (and location especially) is the best place to…read morebuy bras, panties, and workout wear. The girls who work there are amazing and are always more than willing to help find a style that's right for my body. Their line of gapfit pants is phenomenal. The fabric feels fantastic and they don't chafe. Plus, no shine and not sheer! Not to mention, instantly slimming. Go to the Galleria, go to GapBody. Ask for Holly. Enjoy your new gym outfit!

This is the best store ever! Once I started shopping here I never wanted to go anywhere else! The…read morefabrics, fits, and customer service are way better than any other store of this type! If you like soft things, ask for the modal fabric! It's the best!!

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I called in because I needed to exchange my ugly stick GX2…read more Simon picked up the phone and helped me identify to see if they had the different version of the ugliest stick that I wanted, he confirmed it and was very helpful. I really appreciate it.

Huge shoutout to Anthony for helping me with my snowboard rentals and finding the perfect snowboard…read moreand bindings. He was incredibly patient and knowledgeable. You can tell they genuinely care about getting you on the right setup, not just making a sale. His friendliness made the whole process fun and stress-free. Such stellar service!

Cool seasonal sports shop that caters to the outdoor activity of the moment. They have ski and…read moresnow board rentals, hiking shoes, paddleboards and lots of outdoor gear. Prices are good and often really good. I wish the carried more backcountry ski gear but that's becoming harder and harder to find at ski shops.

Have only been a shopper here love the items gotten some rare Kurt Geiger and coach ysl all…read moreauthentic Sold other day was happy with my sale sold 31 items for 140 cash or 170 trade They took most vibrant rare colorful items athletic ware jeans Nice experience never had a bad one here

Ok I understand that everyone has to make money but this place is highway robbery when you bring…read morethem in brand new tennis shoes that are running for $135 then they go by stock x price than you go look at the Yellowing shoes they are selling and they are like $100 and up... Everyone Thier are Koo service is professional!!! But I guess they seen me coming. LoL I only look this way. Wanted to give me $20 on a new pair of Jordans. I'd rather give em to a homeless person. They give you $20 turn around and flip em for $100+. Then tells me they don't buy replica jerseys lol!!! I go look and they have racks of them!!!! I'm not surprised with all the bad reviews.

Great store. Love popping in when I am in the area. I love perusing the purses and shoes! Staff is…read morefriendly also!

8/3/2025: Ho-ho~Eureka! I found a pair of Cole Haan Sandals which I found in the Clearance…read moreSection, i.e., sale has always been embedded within my DNA/RNA Coding! Yes, yes, YES~as Meg Ryan with gleefully proclaim~lol! Plus, I bought an indigo shift dress costing considerably LESS than the Cole Haan Sandals--SCORED, again . . . Reiterating, I'm absolutely elated purchasing a pair of Cole Haan Sandals & Melrose and Market Indigo Shift Dress, i.e., CLEARANCE SALES are inherently, permanently embedded within my DNA/RNA Coding! Moreover, purchasing my clothing at Nordstrom Rack always makes my outfits stylish without egregiously decimating my financial budget. BTW: Please check my receipt, YELPERS~Yaaaaay!