Hands down the best dental office I've ever been too! Great experience from the moment I walked in…read morewith the most friendliest receptionist I ever met to my appointment with Regina, who is the most amazing hygienist I ever had!! Couldn't recommend this office more!

Great staff and care, well run office. Hardly any wait time and got to see my dentist right away.read more

Highly recommend Grove Dental. After other practices referred me to specialists, Dr. Patel expertly…read moreand comfortably handled my case and it was not an exaggeration that I almost took a nap. Their clear communication regarding my options and recommendations really stood out to me. Dr. Shreya was also wonderfully caring and assuring, keeping me completely at ease. I've officially found my go-to dental office for the future.

Owner asked me to LEAVE IN THE MIDDLE OF A PROCEDURE!! I…read moreasked the nurse to move me to a different room due to an intolerable noise in the treatment room I was in. I was relocated another room, which was fine. They started the procedure. But then, the owner Sushma Halthore barged into the room, in the middle of my procedure, demanding I leave!! For what I asked, in a state of complete bafflement. She rambled on about how she spent a lot of money updating the place, saying that there was no noise in the room. There was. It was not a question. Then she suggested something about abusing clients, which is bizarre, as I did not see any other clients there. But then she rambled on about my insurance - it was not worth the trouble to deal with my insurance!!!! Then she said she was going to call my insurance company and tell them what happened, in a threatening tone!!! Call them for What??? Why??? It was the most insane, ridiculous, unprofessional, exchange I have ever had, ever. The backstory- I went to have a cap replaced last month. A few days later, pain started build on that tooth. I came for a follow up today, and all he could say was that whoever initially put the cap in messed it up. I asked. "wouldn't you have seen this on the X-rays you took last month"!!. He simply could not answer that questions. There is no other back story. I am not leaving anything out. Sushma Halthore simply barge in and demanded I leave in the middle of a procedure. I am not sure if this woman has mental issues, regardless, it is not cool to throw your patients out in the middle of a procedure. Her insane reaction has prompted me to investigate her practice in more detail, as this was NOT a normal visit to the dentist. I have a lot of questions about the credentials of their staff She does not understand that I put considerable time and effort into finding and getting this practice authorized by my medical plan. It took months to arrange, then weeks to get the procedures authorized. So she just competently wasted months of everyone's time and effort, including her own and her staff. Given that this seems to be a complete one off misunderstanding of the situation by the owner, I will give Sushma Halthore the opportunity to apologies for her outrageous behaviour. Otherwise I will be escalating her questionable business practice's operations to the relevant medical and legal authorities. Please comment if you have had similar bizarre experiences at this practice.

Today was my first visit to Lotus Smiles. Having moved to Jersey City a few months ago and gone to…read morethe same dentist my entire life, I was a little hesitant about finding a new office and wasn't sure what to expect. Fortunately, my experience exceeded all expectations. From the moment I walked in, I was warmly welcomed by the staff and even given a tour of the office, which immediately made me feel comfortable and at ease. I went in for my annual cleaning, and the entire visit went smoothly. A special shoutout to Ed, who was incredibly personable and took the time to educate me throughout the appointment. His professionalism and friendly demeanor made the experience even better. I'm already looking forward to my next visit and would absolutely recommend Lotus Smiles to any friend or neighbor in the area.

This place is genuinely terrible, and at this point I would strongly recommend people in Jersey…read moreCity look elsewhere for dental care. Every visit feels like a sales pitch where they try to upsell you on additional services and procedures. Going here honestly feels more like being pressured at an auto repair shop than being at a dentist's office. I continued going mainly because it was convenient and close by, despite consistently leaving frustrated after appointments. The final straw was when I had to cancel an appointment because of a family emergency, and months later they informed me I owed a $50 cancellation fee before they would see me. I paid it because I was already there for my cleaning, but I knew at that moment I would never return. What really pushed this over the edge was that just a few weeks later, my partner had an appointment there and the office called the same day to cancel because one of the dentists had a medical emergency. Apparently emergencies are understandable when it affects them, but not when it affects patients. To make matters worse, they recently sent an email announcing they now require deposits to book appointments because of patient cancellations. I have never encountered another dental office in Jersey City doing this. There are plenty of other dentists in the area that treat patients with more respect and have policies that don't feel so hypocritical. The only reason this isn't a one-star review is because they once gave me a free electronic toothbrush during a promotion. Thanks for that, at least.

I strongly caution anyone considering this office. My experience was marked by a consistent lack of…read moreprofessionalism, poor communication, and what felt like deliberate lack of communication around costs. I scheduled a root canal consultation and 3D scan over the phone, provided my insurance information, and was asked to arrive 20 minutes early to discuss details. Upon arrival, the front desk staff were visibly distracted -- chatting and laughing among themselves -- and barely acknowledged me. I had to stand up multiple times to ensure I hadn't been forgotten. No one communicated an estimated wait time, and after 40 minutes, someone finally brought me to the back. Dr. Higgins briefly examined my mouth and recommended a 3D scan. I asked about the cost before proceeding -- both he and the assisting nurse failed to answer. After the scan, I was placed in a treatment room where a staff member, Sandy, presented me with a tablet to sign for nearly $2,000 in charges -- without Dr. Higgins having reviewed the scan with me or discussed any treatment plan. When I expressed concern and asked to speak with the doctor, Sandy appeared annoyed but left to retrieve him -- only to return alone and hand me the tablet to sign again. I refused to sign. Dr. Higgins eventually came in. I asked to review the scan together and hear his clinical assessment. He was unable to pull up the scan on the in-room computer where the root canal would've taken place and had to seat me in an outside chair to view it. The actual consultation lasted approximately five minutes. When I asked about next steps -- specifically the cost of a crown, which I learned would be performed by a separate dentist, Dr. Paek -- Sandy initially told me she couldn't provide that figure because it wasn't currently on my dental plan. Only after I pushed back did she produce a total: nearly $4,000. I asked to speak directly with Dr. Paek to discuss the crown before making any decisions. Sandy assured me I could, and had a nurse escort me to the front desk. There, three staff members sat in front of their computers staring at the schedule screen -- no movement, no eye contact, no acknowledgment as I approached and spoke to them. I paid the $385 I was told covered both the consultation and the 3D scan, and was informed the scan would be shared with me digitally. When I asked about speaking with Dr. Paek, I was told he was with a patient. I said I was happy to wait, and one of the front desk assistants -- without looking up -- told me flatly that he would be busy for an hour and a half. I left without having spoken with him. About an hour after leaving, I received an email stating the office had "graciously waived" the $250 3D scan fee -- implying I still owed it. When I returned to clarify, I learned that the $385 is a standard consultation fee alone for Dr Higgins, and the $250 is a separate, additional charge for the scan -- the opposite of what I had been told at checkout and I could've had this cost before any consultation and scan was done, and would've chosen not to do it. The lack of upfront cost transparency, the pressure to sign financial agreements before any clinical discussion had taken place, and the consistently dismissive attitude toward a patient's reasonable questions were deeply concerning. At every touchpoint -- from the front desk, to the treatment room, to checkout -- staff showed little regard for clear communication or basic courtesy. This office does not appear to prioritize patient trust or experience. I do not recommend it.

Ridiculous out of pocket costs, even with reliable insurance. What should have been a $500-600…read moreprocedure turned into $1,000. Do not consent to any procedures without getting a reason behind every cost breakdown.

Loved it here. Cool music, cool vibes. Chill spot to grab a cleaning…read more The doctor is very nice and honest. Looking forward to coming back!

Dr. Zazzaro - the BEST! 5 stars (great) are not enough…read more My husband and I lived in Newport Community, Jersey City, New Jersey for almost 14 years, and have been patients of Dr. Louis Zazzaro for many years. Dr. Zazzaro is the best dentist that we've ever had (I've gone to countless dentists, for I have lived in Southeast Asia, three New England states, NYC, NJ, Italy, and now Montana), and no dentist could compare to Dr. Zazzaro's knowledge and expertise and professionalism. He's very up-to-date, meticulous and seeks perfection in his dental work. He's kind and personable, and truly cares about his patients, puts them at ease and always makes sure that they're comfortable. In addition, the waiting room and office are classy, comfortable, and very clean (to perfection). How we wish that we're able to fly back to NY/NJ for our biannual dental checkups! Mr. & Mrs. G. S.

I called about a week ago inquiring about orthodontist treatment. I'm originally from New York and…read morejust moved to the heights not too long ago. I currently have braces on and I wanted to continue my treatment in Jersey, since the commute to Queens, NY is a little inconvenient for me. Furthermore, I ended up google-ing a dental clinic near my area and this place was the best reviewed and decided to schedule an appointment. Left a voicemail and got a called back the next day. Dr. vinh I think it's who answered the phone and was very polite and answered my questions. Fast forward to my appointment, I was greeted by the doc, filled out the patient form and was taken cared of right away. He recommended that I finish my braces in NY since I'm almost half way and it would be more cost effective to continue what I already have. (He did referred me to someone else if I insist on having a new treatment with my braces) Either way I needed a primary dentistry in the heights for cleaning, cavities and fillings and it seems like I found the right one!. He was attentive, polite and professional. I did not feel rushed at all and that's a big plus! Their office is small and quiet. It has a calmed vibe to it and I like that is not nois-y. Overall i didn't find them expensive. (I need some fillings) and I would recommend them to family and friends.

Dr. Ly was very helpful and understanding. I had a crown from one of my tooth come off and went to…read moresee him. He patiently made me understand the situation of my tooth and recommended possible options. He cleaned my tooth and reattached the crown for me in almost no time. I highly recommend his service and would definitely visit him again.

Whoever answers these phones needs to understand that there are people looking for dental care on…read morethe other end of the line. Whoever I spoke to not only misread my insurance but, when I tried to correct her mistaken claim (she made claims about my insurance that were objectively wrong), she just said "Alright, I'm not doing back and forth with you," which was extremely rude and blunt as I had only tried to point out a mistake she had made processing my insurance. I did not feel kind, courteous, or like they were at all welcome to accept new patients.

Amazing! Looking for a new dentist for ahwile now. They were quick, courteous, and knowledgeable…read more Can you imagine a dentist who is actually gentle with your teeth?! I will be coming back for additional work and actually dont dread it lol Dental hygienist Hilda and Dr. Michael, were phenomenal! Parking was also easy to find.

TLDR: Good quality dental care, subpar billing and management…read more After an initial consult, during which I was treated like an emperor, I fell for the routine and paid several thousand dollars upfront for an Invisalign treatment. A month later, having received no communication - I followed up and 'Janet' showed up. Dr Ali and her dental assistant team her team were excellent, thorough and professional in their interactions. At the beginning of the first meeting it was explained that Invisalign wasn't covered by insurance, which included a whitening treatment as part of the procedure. Oddly, no cleaning nor annual examination were offered during the 18 month treatment. It wasn't until that final appointment and after cleaning, X-rays etc., was I told the whitening wasn't part of the plan I'd paid in advance for. Be aware that while quality of care is good, the office management and billing team are uncommunicative, illusive, inconsistent and we caught them attempting to push claims through our insurance company (according to our insurance) despite telling us they don't take that insurance and asked us to pay in full up front. On multiple occasions appointments were moved or adjusted by the office, all of which were during regular working hours for most people... I've personally no issue with that as a freelancer and understanding clients but it might be inconvenient for others.

this place needs the lowest score. I spent a lot of unnecessary money here getting work I didn't…read moreneed. after I was on to them I scrutinized my dental insurance billing and it's ALL fraud. I'd pay cash and they'd billed my insurance. In addition to that, said I had periodon disease and i don't. filled teeth that didn't have cavities. i learned this by switching dentist! when I brought up the double billing to bari, she became defensive and said we don't make a lot of money. after that in an attempt to continue the gaslighting, Janet came in with four charts in an attempt to confuse me. luckily I had my phone in hand. I photographed the charts she tried to hid them! in my possession I have the dental records and procedure of the other patients! it's unconscionable!