Bill, you have the BEST employees! Every single time I go in, I receive nothing but kindness and courtesy, and they are so knowledgeable! Sometimes the items I am mailing do not fit in a standard envelope or box. Bear Canyon Mail Depot helps me find the most cost-effective and efficient way to get my packages sent. Recently I was mailing multiple sets of bamboo tongs. Debbie listened to my concerns about wanting the tongs to arrive in one piece, and came up with a solution so that my envelopes wouldn't be smashed during stamping. The next day I had to mail some more bamboo tongs and went to the Post Office closer to my house. The clerk there told me there was no way to mail my tongs without taking them home and rewrapping them in bubble wrap, or purchasing a padded envelope, or putting them in a big box. I was incredulous because Debbie has just helped me the day before. I left the Post Office and returned to Bear Canyon Mail Depot where, conveniently, Debbie was my helper. She knew exactly what to do with the bamboo tongs! I love that the Mail Depot is cozy and friendly. They have a large counter for packing up boxes, plus a great selection of envelopes and boxes. I have been to other USPS sites who refuse to take my pre-paid package because they don't have room. This is never a problem with Bear Canyon Mail Depot! I'll be back, Bill! You always take great care of me! Thank you!! read more

Like another recent reviewer states, I am not related in any way to the owners, their staff or anyone else there and they did not offer me anything to write this review. I only happened on these by chance. We live nearby and frequently make use of the Bear Canyon Mail Depot. I am on a first name basis with all the staff and their owner, Bill. The group that works there are courteous, competent and friendly. The business model of such a store (it is NOT a US Post Office per se) depends on it's customers paying for a service or item . The US Postal Service doesn't provide them with free tape or anything free consumable. The comments by Cliff S are totally without merit and his understanding of "the cost of doing business" reflect ignorance of the business model. Dealing with a high volume of public is challenging; particularly in areas where the average citizen has only rudimentary understanding of how the postal and shipping business functions. I have witnessed first hand the patience and professionalism Bill and his staff exhibit dealing with their customers and I would take this facility over competitors any time. read more

I simply don't get the negative reviews. All of the employees here, as well as the owner, have been nothing but kind and helpful to me every time I have mailed anything. I am waited on as promptly as possible and given all of my postage choices, along with arrival estimates. Today when I dropped off a package to be mailed, the post office employee had just picked up all of the day's USPS packages. The owner of Bear Canyon Mail Depot went out of his way to call the woman to see if she had left the parking lot yet. He personally ran my large carton out to her to ensure that it would go out in today's mail to enable its arrive by Saturday. I feel fortunate to have this establishment in my neighborhood! read more

I arrived fifteen minutes before closing on a Saturday afternoon. Joanie greeted me cheerfully and went out to my car to get a package (I am physically handicapped). She also gave me a card and told me "call us when you're in the parking lot and we'll help you in". That alone was priceless and totally unexpected. Joanie and Jade were delightful, to say the least. They got my packages out that afternoon; I wasn't expecting them to go out until Monday. They also found the most economical way to ship the oversized box. I was astonished, to say the least. I will continue to use Bear Canyon and encourage everyone to do so. (AND, happy note: one package arrived yesterday afternoon! Incredible.) read more

I have been using this mail depot for a couple of years and I notice that a few poor reviews are still showing for previous owners. This business has been great for me. The owner and the employees will go out of their way to be helpful. I have seen them spend a lot of time with various customers, explaining the postal system to people who are first time users and helping everyone get the right information, and pay the proper postage, or other shipping costs. I don't believe they could be nicer or more helpful. I wouldn't go anywhere else for my shipping and mailing services and there are plenty of competitors close-by. read more

I am a retired Senior executive of a fortune 500 company and appreciate good service as we have always tried to give it in the company I worked for. My wife and I are snow birds, however we come earlier and leave later than most snow birds. Since Bill and Joan took over the Mail Depot things have changed dramatically for the better. The interior of the depot has been cleaned up and is user friendly. There are pens available as well as scissors and tape to aid in packaging mail. Bill and Joan are ever present and customer service is outstanding,always friendly smiles and greetings. Keep up the good work, Jack and Lynn read more

This is very convenient for many people in our area and it is much appreciated that the staff are unfailingly nice, efficient and professional. I have made mistakes that were kindly fixed and also felt welcomed when just dropping off a prepaid shipment. Even when there is a line, it goes quickly and it's easy to pick up mailing supplies and their greeting cards are from local artists and they do amazing photo printing. If you want to complain, just drive down to the Post Office and wait in line or go to the Postal kiosk and find out they are closed. I like them very much. read more

I use Bear Canyon Mail Depot for both my personal and business mail. The convenience, security and customer service they provide makes my business life easier. I never have to worry about not being home when a package is delivered or someone stealing a package from my doorstep. I'm also notified by text when packages have arrived. Thanks to Bill, Joanie and the staff for all that you do. The fact that they are also a locally owned small business is a big plus. read more

I have been a customer of Bear canyon Mail Depot for almost 20 years. Ever since Bill and crew have taken over, the service is been over the top awesome! I highly recommend their services to anyone. I'm not paid, or related -- I'm just a satisfied customer that Bill and staff have always gone out of their way to make happy. Very few business go to the trouble to be as nice and helpful as they do here. read more

We have relied almost entirely on Bear Canyon Mail Depot for many years, for our mailing, shipping and postage needs. On occasion, over the years, one employee or another has been somewhat less than entirely pleasant; occasionally, we have encountered one who seemed either confused or unable to hear what we wanted, but most have been very pleasant and helpful. read more

Bear Canyon Mail Depot is a wonderful place with great people who are very helpful. I was saddened to read Glenda D's review of BCMD. Clearly she should go directly to USPS so that her personal expectations are met. As for me, I will continue to frequent BCMD where I have a choice of service providers and where the great staff takes good care of me. read more

I use the Bear Canyon Mail Depot regularly as my grandchildren are back East and I am always sending them packages. The staff has always been helpful and friendly even when there is a long line. The lines at the main post office are always long and it is so much farther away. I am happy that there is a depot that is so convenient for me. Maria L. read more

Bill was the best I've ever seen. I called simply asking for a corporate number to solve an issue, and Bill spent an hour going out of his way to help me, going as far as getting help from another representative up in Phoenix and got my issue resolved when it wasn't even his job to solve it in the first place. Definitely deserves the reviews ! read more

My partner has had his P.O. box here for over twenty years with no complaints. I've been using them for the past 4-5 years, also with no complaints. Bill and the ladies ALWAYS great us by name, with a smile, and handle our transactions quickly and efficiently. We will always take our business here. read more

An employee was wearing a bandana. Employers are to provide properly fitting Face masks for their employees. A bandana does not meet the city face masks requirements. The lives of its customers are obviously unimportant to the employer of this business. I will take my business elsewhere. read more

I had a 55 pound stone sculpture that I needed shipped to Montana. Kerry worked with me and packaged my item better than any item I have ever shipped. It arrived at my home in perfect shape. I will gladly use this service in the future. Jim Bell, Laurel, Montana read more

Bear Canyon Mail Depot is amazing! Everyone who works there is friendly and very knowledgable. One stop mailing! They always look for the fastest, yet most economical way to send packages, letters, etc. I'm there often and it's always a pleasure. Carol M read more

Great customer service. Was in the store the other day and Joni was very helpful. I was able to get in and out. That is not possible at the Post Office. I will do all of my shipping from this location. Thank you for such a pleasant experience. read more

Excellent service, always greeted with a smile!!! Staff really knows their job. Owner went out of his way to resolve a FedEx issue when FedEx wasn't willing to step up and do the right thing. I'll be back for sure! read more