Shout out the the post office employee who handed me my friends ashes. I was a sobbing mess, and…read morethe gentle man at the counter was so kind, and patient. The line moved smoothly, and the counters were clean. I don't go to the post office often, and this trip was difficult, as I was picking up the ashes of my friend who died from ALS. She donated her body to research, and I was picking up her ashes after they were done....to take her home. Again, the clerk was so patient and kind. This was a Saturday, November 22nd. You know who you are sir. Thank you. This post office has been consistently a great location, and every time I have been there I have a great experience.

The USPS Customer Service opened a Service request #81753506, attached the tracking number and…read moreforwarded it to the Mountain View Station. We received an email on Sept. 10, 2025 stating they were investigating the request and on Sept 12, 2025 we received an email stating that the case was closed. There was no interaction between them and ourselves between these two emails. We phoned the station 6 times and the calls were never answered. This is extremely POOR service.

From I-10, you have to meander a little bit to get to this teeny, tiny Post Office…read more The services offered are standard for your shipping needs, but make sure you come with all your items ready to go, because the supplies section is quite small. Boon to the location: The post office has a decent number of PO Box sites, and it also processes passports. An appointment is required if you plan to apply for a passport by calling 520-682-3706. And expect a wait for services because the staff is small, but knowledgeable and resourceful.

Excellent service & knowledgeable postmaster. Just the opposite of the Marana office. My business…read moreis much better off dealing with this office

Well. Look at that. The post office has given an expensive book of mine to someone else, because it…read moresays delivered, but isn't in my box. If this were the 1st time, I'd be understanding. But *at least* once a month, they lose something of mine and I normally get screwed over. This time it's a very expensive book. If I don't get it back, someone will be compensating me for it. Are you hiring people with diminished mental capacity? Idk how they manage to consistently screw up. Took nearly 7 months to get my box rekeyed. This post office is ridiculous.

I absolutely hate going to this post office because every experience I've had has been extremely…read moreuncomfortable. When I go, the employee typically working the front desk is James. He has very bad customer service and has a very apparent "I hate my job" attitude. He is not pleasant to interact with and once raised his voice at me when I suggested stepping to the side so he can help another customer while I quickly resolved my bank declining my purchase at the post office due to thinking the purchase was fraud. Today I had a bad experience with another male employee. I was sending off an important document and specifically asked for Priority Mailing with tracking. The teller checked me out and when I looked at my receipt after our interaction, my document was sent as First Class Mail and I was given no tracking number as requested. I go to this post office because it's closest to my residence but I think I'm going to start going to a different one just to receive better service. Shame on you guys.

I used to not expect to have a great experience at the post office but since moving to Oro Valley…read morethat has changed. I am always impressed by how friendly and helpful everyone is. Even an employee who was leaving for the day took the time to say hello and reassure the 2 of us in line that it'd be a short wait. And regarding wait time I have yet to wait more than a few minutes. When the wait line gets long it still moves quite fast. This is due to more counters opening up quickly when needed. There's also some who comes by to check what everyone in the line needs because they have a special desk that handles basic things like package pickups and purchasing stamps. Bottom line is that I don't mind at all when I need to go to the Oro Valley Post Office.

I moved here a week ago. This is the 2nd time the lazy mailman wouldn't deliver a small box. In…read morestead of putting it at my door, he puts a "can't deliver, pick up at post office" slip in my mailbox. With no post office address. So I had to drive to the nearest post office to ask what post office to go to. It was 10 more miles away. When I asked the mail people why he wouldn't deliver, they said don't know, and were angry that the close by post office told me to ask why. Today, another slip, no info on where to pick it up. At least I know where to go now. Can I make a formal complaint?

I dropped in here to mail a letter abroad. It was 4 p.m. on a Thursday. There was a very short wait…read morein line followed by quick, efficient service.

I just needed to mail one thing. And today was a holiday. I'll. Be back tomorrow to send it…read more No signs anywhere saying closed and the gates are open.

Unreasonable Print Charges - Avoid This UPS Store…read more My experience here was frustrating enough that I feel compelled to warn others. I needed to print a single black and white return label (not Amazon-related), so I emailed it to the store. Normally, UPS stores charge somewhere between $0.15 and $0.75 for a standard black and white copy. But this location charged me $2.68--for one 8.5x11 sheet of plain paper, with maybe half the page actually used. I explained to the employee that this wasn't an Amazon return--it was for Babe Hair--but they told me it didn't matter. According to their "policy," any label printout, regardless of whether it's Amazon or not, is automatically charged at this inflated rate. Not even a sticky label--just regular paper. I've dealt with their Amazon upcharges before and now take all my Amazon returns to Whole Foods instead, which is completely free and much easier. I thought this would be different, but clearly not. This store seems to be looking for any excuse to upcharge customers. Bottom line: if you need to print something, especially a return label, don't go here expecting regular copy shop pricing. You'll get ripped off.

Do you need a PO Box? A notary? A copy of something? Drop off an Amazon return? How about a funny…read moregreeting card? Then this is the place for you!

Conveniently located in the strip mall. I can't believe how quickly and professionally Jose handled…read morethe long line of patrons. I needed to make a deadline before the last pickup and the long line of patrons were handled in less than 10 minutes. I haven't mailed anything in a few months but this place was slightly pricey compared to the post office. One must pay for convenience.

They are just always rude at this location. Because they put '#' instead of 'apt' I had to repay to…read morehave my package shipped. Everybody should be trained on this if it is a known issue. With a recent amazon return, I received a lecture without the worker even letting me speak. The most unpleasant staff.

The worker was kind and gave my kids stickers. She did seem baffled at first as to why I was there…read morewith a prepaid postage package but then asked if I wanted a receipt, which I did for proof. Did not take a long time and I went around 1130 on a Saturday.

Next time you guys wanna update lockers, can you guys like Let people know not by posting a piece…read moreof paper, but maybe like a phone call or a quick text message so that we can come pick up our key. Not everyone with a locker like that checks their mail every single day. Super irritating.

Awesome service by all the staff - made my task much easier- thank you! I would also note they…read morecarry great cards and supplies too.

Went in yesterday to drop off an Amazon return. Walked in and was immediately greeted by smiling…read morefaces. Quickly and courteously assisted and was out in a blink.

The woman working at 9am on April 10th was extremely rude! I was dropping off a package to ship…read moreback and she proceeded to give me a lecture on broken batteries and how she does not get paid to handle hazardous materials! I'm sorry what?! My company laptop died I'm shipping it back. She was annoyed and rude. If you're having a bad day do not take it out on a customer. Will not return! I've been a retail manager for over 30 years not a novice to customer service. The interaction was very off putting

I was at this location and I saw how the sales person Joshua was rude to an elderly lady customer…read morewho had 6 boxes to ship. I heard the customer requested to know the price of each box to be shipped. However the sales person commented that he already has a total for the 6 boxes of $213. The customer was ignored of her request. She even indicated that she always go to FedEx and has shipped the same size box with the same weight to the same address and was charged only $30 each. Joshua looked at the lady and did not even understand that there's a big difference from $213 to $180 for 6 boxes. I heard him say with an attitude "more work for me". Later the customer wanted all the boxes back to her and bring them to UPS for shipping. The poor lady didn't have a choice but to just agree with him. Then he asked her for payment for the $213. After her card was charged he again requested to put the credit card back to charge another $213 because he had to reverse the 1st transaction without any explanation why a reversal has to be made. Then sales person would normally print each label for each box in front of the customer but Joshua didn't do it. Your customer service is so unacceptable. I have witnessed total disrespect and inefficiency of a job. This incident should be investigated by the manager and train his employees to be decent, be respectful and professional to their customers. He was not even wearing his name tag. The customer had to ask for his name. What a nightmare to see what happened - Sept 11. Joshua did not even made any effort to help the lady's request. It was like more of an entitlement on his part because he was at the counter. This place doesn't even deserve a one star.