Patient care and attention was so-so, it got the job done. 4/5…read more Care was provided in Michigan. Attention Corporate Office: The Patient Advocate team is incredibly difficult to work with, with no help from Escalation managers. My experience has included me following up with ATI Patient Advocates three months consecutively - serious attitude issues, irritation, acting ignorant to the call I had just had with them - same voice/same name, it's the same person. One time I had to ask that they maintain a professional demeanor on one call, it was THAT bad. I was providing EOBs with proof of payment distribution (dates and check numbers per visit/bill) by email, all of which went unacknowledged both times I had sent it. Bills came again the following month, so I called again... Being put on hold constantly - upwards of over an hour on two occasions. Calling back after long holds, speaking to escalation managers (one sounded like he was taking the call by car) who don't have insight into advocate team emails so they can't speak to proof I've emailed. Getting sent to collections agency PFC - great relief - zero issues with attitude, comprehension and communication. PFC acknowledge they've received my material. PFC send material to ATI Billing the following day. Starting to feel better... I call PFC collections for an update almost 2 months later; PFC has yet to hear back from ATI billing. I call ATI back. Escalation Manager says it's with collections, can't help. Tells me to call PFC. Doesn't acknowledge that I've told him I've been in touch with PFC and they are waiting on ATI Billing. Issue continues to be unresolved while it's been over a year since treatments. Wasted time and energy. Back of the house needs major revamp. Lack of processes, lack of customer service, lack of care.

No communication and very unorganized. Please don't need anything from their billing office, you…read morewill spend HOURS on hold, get hung up on and your needs will NEVER be met. All without a care for their patients, especially the elderly. Throw on a language barrier and forget it. The "patient dedicated specialist" was anything but. Sad that a company that makes so much money treats the people that pay them this way.

I started going to PT solutions when I got injured 10 years ago. Under the leadership of Beth this…read morebusiness has always helped me reach my goals. Joy and Brooke are amazing people who will do anything to help you be successful. The thing that separates PT solutions is they treat you like family. I cannot recommend them highly enough.

Jen, Kyle, Taylor, Lauren and the rest of the staff are warm and professional in their approach to…read morephysical therapy. I achieved total relief from my pain in half of the anticipated time. I felt like I was a friend along with being a cherished client. This place is a winner!! Should I need such services in the future, PT Solutions is the only place I would go.

I came to this location twice. Once with two torn rotator cuffs and now with my arthritic knees…read more The therapists are professional, personable and they get results. My shoulder now works without surgery and I walk much freer and with less pain. Pretty good for 73!

The Athletico in Bolingbrook is a great place if need rehabilitation for any type of injury, the…read morestaff is very personable and extremely knowledgeable about getting you back to 100%, i am very pleased about how they continue to monitor your progress and truly care about you.

Hi Tracy and Monica, just a few words, thank you for everything you did and to let everyone know…read morethe excellent care I received from you during those months of therapy. My shoulder is much better. If I ever decide to do the other shoulder I will be coming back for your care. Thank You, Enrique

Dr. James Randolph is very knowledgeable and encouraging. He is really helping with my knee injury.read more

They are not transparent with pricing, and they are not clear if your insurance covers. THEY DO NOT…read moreTELL YOU ABOUT BILLING UNTIL AFTER. Would not recommend.

I have been going to the fyzical in bolingbrook since I got hurt. back in May. I have a strong bond…read morewith one of the therapists, (Swati Shenoy). she is amazing. I am giving it a One star not because of my therapist or the other employees, I am however extremelly upset about the business & management part I don't understand how you can fire an extraordinary & exceptional physical therapist when she is in the middle of helping me get better. I strongly disagree with this unprofessional and unorthodox business decision. I very strongly & respectfully demand that you reconsider this decision. Swati is one of a kind and a very respected therapist. Thank you, Anastasia Temen 708-837-0439

I consulted with 2 PT's before find Tom and I couldn't be happier with how my recovery is going. I…read morewas/am very active weight lifter prior to my back surgery and I needed a PT who understood my needs. Happy to recommend Tom.

I had a great experience at Momentum Physical Therapy in Bolingbrook. I had just had hip surgery…read moreand couldn't drive. They came and picked me up and brought me home after my sessions each day. The drivers are very nice and friendly. Tom and Melissa were my Therapists and did a fantastic job of getting me back to walking again. They are great therapists. I also had a fun time with them . They are all so friendly. I felt like I had known them a long time. Marissa who also helps the therapists out with their clients was so very friendly and helpful. Can't say enough about going there. I've done therapy before but they all made it more enjoyable to do it. Thank you guys so much for all you've done for me. I know if I ever need therapy again I'd certainly go there.

They are wonderful! Everyone is very friendly and genuinely interested in making you feel better…read more I have had hip and back pain for many years and am finally seeking help. They work you hard but only because they want you to achieve maximum benefits from the exercises. They always ask, "Is that OK?" or "Is that too much?" Hannah, Tim and Myra (I may be spelling her name incorrectly...) are great. I am feeling genuine results as my pain is diminishing and flexibility increasing. I also feel like they know you better than you know yourself. At first they give you exercises to see what your limits are and gradually increase to greater difficulty. Also, it is really clean inside. They take care to keep the tables, equipment, seating area and bathrooms clean. I feel great after several months of therapy. Oh, one more thing! I forgot to mention that they are fun!! Lots of laughs while working hard!

I will not be going back to Illinois Orthopedics neither Joliet nor Bolingbrook. I asked to see a…read moredoctor and they refused to let me see a doctor after lying to me and telling me they set up an appointment for a doctor and then I was given a physician's assistant. I asked why I can't see a doctor. they seem as though they're very high falutin and don't want certain patients to see doctors. I've come in to get a second shot because she couldn't do two in one day and so I came the next week here to Bolingbrook after getting the first shot in Joliet. When I got to Bolingbrook she said my appointment was 2:20 I said it was 2:40, I got here at 2:35; patient courtesy will tell you there was nobody in the waiting room that you would give the person the shot. They sent me home and I'm disabled, it takes me about two and a half hours to get ready and they asked me to reschedule. I will not be rescheduling!! When I come to a practice that refuses to treat me like a human being, let me see a doctor, and do something so simple as give a shot in my knee they are horrible, just want the insurance money and don't care.

I recently ruptured my patellar tendon playing basketball. I had to have surgery immediately…read more Afterwards I had to find a place for physical therapy. I could not bend my knee and was in a ton of pain. I searched all over the internet for a place with great reviews in Naperville, but I could not find one. I was lucky my friend suggested this ATI location. I have been working with Daisy and Kerri, they are both amazing at taking care of my individual needs and they treat you like the family the moment you walk in. Everyone that works there is always kind and helping you every step of the way. I have been going 3x a week for 10 weeks and I am ahead of my recovery due to the staff at ATI. I can not say how grateful I am for them and how sincere everyone has been. They push you and they know how to get results. They are always flexible with your scheduling needs and they have everything you need there. I highly recommend this location to anyone who needs physical therapy.

My back has needed scraping so I came in to see Kunal. He was amazing and immediately understood…read morewhat specific work I was in need of and pays attention to you while completing movements! Staff is wonderful and friendly, are really flexible with time and scheduling, and will give you a variety of exercises to continue. Highly recommend!!!

Members for almost 5 years now... Front desk is still the absolute rudest- it's like mind blowing…read morehow incredible rude they are. Please change your front desk staff - your members are greeted (well, not really) by the absolute rudest people. I can't even. It's awful. We pay a LOT for our membership and it's like insane how rude they are. Everyone talks about it/ it's shocking nothing has been done about it. If it wasn't for the therapy pool and the fact that it's practically across the street from us, we'd cancel our membership. Based on front desk alone. Absolutely awful. Equipment is subpar - they need mirrors in the weight section upstairs as well. WiFi is terrible as well if you plan to listen to anything on your phone while there too. The front desk though... man.. they're the worst.

The staff is so rude. Stopped by to ask about the membership and they just pretended that they are…read morenot even seeing me...Would not get a membership here even if it is free.