They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.

I stand by my last review .. We are now ordering 4 cases of our canned dog food here, each month…read more It took them 4 or 5 days to get it delivered to the store, if it is not in stock. No extra charge! What a great store. I hope more people go here. They price match as well. Shop local. They will ship too, if they do not have it in stock they will order it, and match prices. Thats a wow. They send coupon in the mail. Dogs like to go there too. Give them a chance. Its a really cute pet store with a grooming station that we did try and liked. It was our third time there. Always a pleasure.

Staff is so nice and they do an excellent job. My dog is very anxious but they are so patient with…read moreher.

I purchased a dog that I was told was a purebred Shih Tzu and a few years later I decided to run a…read moreDNA test "Wisdom Panel" which revealed that my dog is not a pure bred at all. Instead he is a Shih Tzu, Lhasa Apso cross. I wouldn't care what bred he was mixed with except that I paid top dollar for a pure bred!

Loving my new dog. Happy and healthy. We've loved the last couple months with the little guy!read more

I love this store. It is always clean, well stocked and easy to navigate. All of the personnel are…read moreprofessional, educated and friendly. I stopped wasting my time and money at Petsmart and Amazon because they price match. Even the newest member was well trained and knowledgeable. I love supporting my local stores.

This was Our first time to shop at the Salem Pet Supplies Plus. The store was very clean and had…read morethe products we were looking for. The lady who checked us out was very informative and very nice. She even gave our Muiltpooh a cookie which he loved!!

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

Keep Good Staff and stop the turn over. Hire Only Loving…read moreEmployees Improve Sanitation Ask more when customers come in are their goals for grooming and not just depend on what was just booked. Ask owner if treats are ok because like humans pets have allergies too. Common sense If it's a new groomer ask client if they mind

I was told that Franklin Road PetSmart Grooming was better than Valley View, so I decided to try…read more I started off with Ashley H., and she did a good job. We had no major issues with communication and skill of grooming. I used her several times. Appointments were filled up quick. I had an appointment on Father's Day, since she was scheduled. Well, she called in sick a few hours prior to my appointment... unknown if really sick or not, but I could've made an appointment with other groomers, and I was disappointed. Then I made appointment with Kim J., and bad vibes immediately with ways that she communicated. She's from Northern Va... Let me say, that I have used many groomers before, and they always treat my pack kindly and gently. First off, the "helper" took my boy's harness and leash off, and gave back to me. THEN, the helper put a noose around my pup's neck and drug him back in the back room, like she was herding a head of wild cattle. I was furious, and I felt like taking my boy home and forget this groom, and even pay the cancel charge. It would've been worth it. Well he got in the back room, and copped an attitude. Who wouldn't??? So, when I got the bill, I had an up-charge of an extra $10, due to the fact my boy tried to bite her. The extra $10 was worth it, because they should've treated my boy better. Again, when they were bringing my baby back to me, they had the noose tight around his body. I voiced my anger in them not using the harness and leash, and the Northern VA "person" argued with me saying the noose was not around his neck. Well, the first time it was. When I was leaving, I apologized to my precious for bringing him to PetSmart, Franklin Road in the first place. I will not be using them no more. The groom was okay, but they do not handle my pack like they need to be treated.

Never had an issue taking my female frenchie to get groomed until Thursday 05/28/2026. My frenchie…read morewas in good health. Took notice as we came home she was having bathroom issues. Loose stools and then some bleeding. Called the store, and then contacted corporate. Having to wait for a phone call. 3 calls had to be made due to incompetence. 1 who in the world leaves some kid in charge and just takes off? I should have cancelled the appointment, but due to previous knee surgery I take my fur baby there so I don't suffer from kneeling on the floor.. The constant turn over of groomers, is ridiculous and possible uncleanliness. I am protesting they refund my session and pay for vet bill. My baby was fine till this mess. Needless to say I am making certain no friends, family or even some people I don't know thinks twice before taking their fur baby to this place. Even Franklin rd PetSmart is horrible. My son took his Swiss shepherd there and brought home a flea infestation! I am also going to contact the health dept and DOPR! Yes ladies and gentlemen DOPR is license regulations. Take me advice do NOT use PetSmart for Grooming! This comes from a two plus year customer of the grooming dept.

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

Poor customer service. Poor quality products. They don't stand behind their products or their loyal…read morecustomers. Don't go there.