Pretty much the best car dealership in the area. Family owned and operated since the 1970s. I wouldn't do business with ANY other Ford dealer. read more

Had the distinct displeasure of talking to Svc Mgr, Angel. If only her demeanor was as Heavenly as her name. One of the top 3 nastiest people I've ever dealt with. I'm in my mid-60s. I had a few items to check. I sent a letter in advance by email to Angel to make my needs clear. It seems that really made her angry. One item is, I'm getting 9.14 MPG below Ford's advertised fuel economy rating. I sent her all the data from my last 11 tankfuls. I was advised by Katelyn to do that. 1st thing Angel said was, she was looking at the stats on 'Ford Pass', and my car was reporting over 51,000 miles. She accused me of not getting service for over 25,000 miles. She said an air filter wouldn't last that long. That was what was causing my poor mileage. I told her that was incorrect. I had only put about 5,000 miles on the car since the service at her place. I told her that the car only had a little over 31,000 miles on it. Angel blamed the mistake on her computer. It sounded to me like she was looking at the wrong account. She probably had more than one tab open. She made several other accusations. Conditions that cause poor mileage were actually all listed by me, in my letter to her. I don't know why she felt the need to tell me what I had already written to her. At one point, she stated that she had been in the business for 25 years. She was really talking down to me. Something you never do in the service industry. I said something like, "Just so you know, I was ASE certified in about 1980." She said, "I don't see how that's 'revelant'". Of course, she meant "relevant". People tend to make mistakes like that when heightened. I answered, "Isn't it just as relevant as you bringing up your 25 years?" She questioned if my new tires were adequate for my model. I told her since the tires have been on the car, the mileage actually improved by 5 MPG. She just kept digging the hole she made for herself. She pointed out in my letter, that I didn't appreciate an almost $600 estimate, as the items I needed looked at were pretty insignificant. Except for the mileage. I needed the windshield wipers set back to the factory position. They are resting up on the windshield. They should be tucked in. Another item is, I've no idea how much life was left on my brake pads. I just wanted a brake inspection. Basically, I purchased the extended warranty from a nice gentleman in the BT sales dept. They charged me plenty for a pre-coverage inspection. The warranty was about $3,111. I paid in full with my debit card. He told me that whenever I had any concerns, bring the car in or call for valet service and my deductible would be $100 per visit. I assumed that would be the case. My Ford dealer in AZ has been doing it exactly that way for several years with my other car. Angel was charging me a min of $165 for every issue that I listed. These were "1st hour charges." I shudder to think what a 2nd hour costs. I said that seemed exorbitant and not what I was told when I purchased my warranty. She assured me that they had shopped area competitors and her rates were, "definitely the cheapest." I told her that there was a shop in my neighborhood that I believe would do a brake inspection for $40. She said, "Well, why don't we cancel your appointment for tomorrow and you can go do that." The call had gotten worse with every second that ticked off. I told her, because she was an 'a$$hole', I would move my service to another dealer altogether. BT Ford is not cheaper than Germaine Ford, my new choice. I went to Midas and had my brakes inspected. It was to cost $24.99. It was done in 20 minutes and they said it would be no charge. No problems. Plenty of pad life remaining. Angel hung up after saying, "I recorded this call so, we'll see who the a$$hole is." (It's still her, by the way ) How bizarre. For what reason did she record the call? Did she make the call expecting confrontation? I was fine. She brought the negativity. She had a superior in the room witnessing the call on speakerphone. I will never spend another dime with BT Ford. Stay far away!!! read more

I made an appointment to have a valve recall test done. And have the oil changed and tires rotated after that. When I went to drop it off, they told me that in addition, there was another recall on the back up camera. I was assured that my truck would be done by the end of the day having dropped it off at 8 AM. The service advisor never got back with me. I had to call him on two occasions. At 2:15 in the afternoon he advised me that they needed to either keep the truck over the weekend or ask the technician to stay late to finish the job. What they did crammed in a six hour test on top of the three things that I wanted done which was two hours worth of work. In other words, they failed to get my two hours worth of work done because they were trying to get an unnecessary recall test I didn't ask for no one responsibility for the to execute the simple three things that I have done. When I tried to speak with the manager angel, she was very defensive about their position, not taking any responsibility for the failure to get the three simple task done that were two hours worth of work that I asked to have done the Truck spent seven hours with them and none of what I asked for got done. I will never go back there ever again poor service poor follow up poor execution. No one wants to take any responsibility. read more

I would strongly caution anyone against servicing their car at this dealership. I recently brought my car in for a 100,000-mile service. I was charged over $800 for spark plugs and a coolant change, plus $85 for "the works." At that time, the service advisor told me that everything else looked fine, except for optional tires and an alignment, which I declined the tires but got the alignment. I even asked directly if there were any other issues I should be aware of, and I was assured there were not. Only two days later, my car began gushing coolant on the road. I had no choice but to have it towed back to the dealership. After re-inspection, I was told the car now suddenly needed a new water pump, another set of spark plugs, and even a complete timing chain replacement. The cost of this "new" repair was quoted at nearly $5,000 -- on top of what I had just paid days before. This feels not only misleading but negligent. If they had truly inspected or test-driven my vehicle during the original service, the coolant issue would have been impossible to miss. Instead, I was sent off in a car with a major, obvious problem. To be told I now need thousands of dollars in additional repairs immediately afterward leaves me with serious doubts about their honesty, competency, and integrity. I left this experience feeling overcharged, misled, and deeply distrustful of the service department. read more

They have a Bronco Listed at $40,030 on CarFax and the actual price is over $10k difference. They claim it's CarFax's fault and it will be corrected Monday. Yet on CarFax they lowered the price of the Bronco today by 1k. Disappointed ): read more

Deceptive practices. I flew from florida to ohio to buy the vehicle and drive it back to florida. Prior to going up, I wanted to ensure that everything was up to date and repeatedly inquired about it, including the tires, which I was told were new and installed.Recently there. I was there maybe forty five minutes and then drove off to florida.Noticing that the ride was not smooth at all. Tires were nice and shiny and had some tread, so I didn't think twice when I saw the vehicle for the few minutes before driving it off. Thought maybe the balancing was off. I went to get it balanced, and I was told the tires were 4 years old and that they had less than a year's ago. Miles to go. I posted a review on Google. And I got a call from the used car manager. Asking how they could make it right? And I told them to write me a check for the tires and give me what I was told.I would get. He said he would get back to me, but never has. Again note, I never contacted them asking for anything they called me after I wrote a review. There was no misunderstanding, Iwas deceived. ​ read more

I had a conversation with a sales representative regarding the use of Aplan on a new Lincoln Aviator, but was informed that they are not accepting Aplans. I have attempted to contact the owner via message, but have yet to receive a response. I will not be conducting business at this Ford/Lincoln Dealer in the future. Please be cautious when considering Aplan purchases. read more

Steve Hefferon was absolutely fabulous. He is a very knowledgeable, honest, patient and thorough salesman. He delivers every promise he makes. What impressed my family and I about beau townsend and their entire staff is the fact that I've bought cars for years from them and each person they have as staff is a life time employee. That tells me management is outstanding and therefore have quality salesmen. If you want reliability, dependability, and quality, go to beau townsend and ask for Steve Hefferon and Mike Schmidt for your next purchase. I'm so glad I did! They are totally like no other dealer, they aim and thrive for quality and happy customers. They are not pushy buy very informative. Thank you Steve and Mike. I'll be back again some day. read more

Beau Townsend Ford - Ol Red! - Car Dealers Near Me - Vandalia, Ohio

Buyer Beware! This dealership is just like any other dealership out there that will tell you what they think you want to hear, then either not follow up, just make excuses, or flat out lie. And since I live over an hour away, it's not exactly convenient to just "stop in" if I have a question or issue. They lied about the TMPS being replaced and recalibrated on the car. Mike the sales person said "well maybe the guys in the shop were having a bad day". Really Mike! I had to go to a professional shop to have fixed and recalibrated at my own cost. They lied about calling me to come pick up the Title (since I paid cash) and apparently, they don't have the knowledge to flip the title or "technology" to submit to the BMV E-Title system. First Conner in finance stated it would take them about 30-45 days to turn the title. Then I discovered that it was processed on July 3rd, only 9 days after purchase and I even called on July 5th and I guess only one person knows how to find a Title in this dealership because I was told that Conner had no record of if the Title was completed he would have to call me back on Monday. Then I get a call from Conner yesterday the 8th (only after I initiated a call on July 5th) that oops, He stated I guess the Title got sent Fed Ex to me and would be arriving yesterday. Thankfully, I did receive the Title. But... I deliberately requested from Conner (and he agreed) to call me when it was done so I could come and pick it up because I didn't want a Clear Original Title sent in US mail which is what Conner suggested they would do sometime in the next random 30-45 days. Holy Crap! Are you serious. I wonder if Conner or Mike would want their original title to their car sent in mail at random? Free Advice: If you are going to buy ANYTHING from this dealer you may want to take your attorney to keep them honest. What a terrible experience, I guess if you have the means to pay cash for a car, don't take their high financing, and decline their overpriced "warranty" then you may want to shop at a dealer in a larger city that behaves more professionally. read more

Horrible experience with the service department. Took my 2011 F-150 with 72k there because the Lead Frame connector known problem and the Ford extended warranty. I was told this would be covered under the warranty. Katlyn promised to call me back three times and failed each time. Then I was told it is not covered because it's expired and the part is not available. Then I asked if I can find the part will they install it. Maybe she say I need approval for that. She would never tell me what part or if they would install it. Finally I got fed up and just went to go get my truck and of course they want to charge me $180 diagnostic fee. What BS. WILL NEVER GO BACK THERE. read more

Our company van needed body work and the appointment scheduled several months out to accommodate. Promised a week is all that was needed but because according to the manager employees not reporting to work it will now be two weeks. Understandable that this can happen but his insensitivity to our business relying on the company vehicle for us to deliver our services is the reason for this review. Perhaps this company doesn't value their employees which is sad. If by chance these reviews are read by the company leaders, you might want to improve your internal moral if you value your customers. read more

A time before my experience wasn't great but I never hold one bad experience as the marker for every experience following... Today Ford exceeded my expectations. Love the upgraded service center. The customer service was great. I planned to drop off my car and wait but I figured it would be awhile so they took me back home. The person that took me back home was one of the managers I believe and he was so nice!! I will from now on request this in the future. I knew it would take some time for my car but not the whole day. Not necessarily mad at that but it was to be expected. If there is some way for service to work more efficiently but still maintain the same quality that would be even more fantastic. Gene gave me a call once my car was ready and also recommended future service which I appreciated. I also loved that he explained any issues without hesitation. Someone came and picked me up in a very nice Lincoln MKX. Very nice young man who is an excellent driver. (Forgot his name :( ) I really kinda felt like I was apart of the Ford service family today... maybe like a distant cousin visiting in a sense. Lol. Keep up the good work! read more

Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying to drive on the highway we got stuck going 120mph+ without being able to slow down. Definitely a scary moment. Beau Townsend was able to tow the vehicle to the service department. AFTER A MONTH of them having our car they said we needed to replace the engine which you'd think with only 55,000 miles on it and their supposed 120 point inspection they would catch something, guess not. Luckily the warranty covered it and the tow. However, the first two weeks or so of them having our car we had to get a rental and thought we were covered under warranty. NOT!!! Our service guy Brian said we would get reimbursed but after 5 months still nothing. Even when I called the last time, the female receptionist for the service department told me to not hold my breath on getting reimbursed for my rental. Guess their warranty isn't as true as they say. After nearly a month and a half, we finally got our car back and it was in worse condition than before. The wheel bearing was bad, the battery was dead and the vehicle drove worse than before it broke down. Needless to say it was a death trap. So the next day after getting it back we traded it in to another dealership. Definitely would not recommend them to anyone especially their service department. You'll never get your car back, if you do it'll be in worse shape than before!!!! read more

between making appt and day of appt there was a lot confusion I guess. Was told one thing only to find out another. now yes, when I went in at crack of dawn this morning I was not done up. After driving more than 30 mins to get there I was given a quote I had to accept that was double what I was ori quoted. when I asked James for explanation he was not nice about it and kept repeating an answer that had nothing to do with question I was asking. He also was rude to service tech who drove my car into garage. His attitude didn't change till a lady in higher position came out. then James whole demeanor changed to polite and helpful. I would not recommend this place. i definitely would not recommend James in service department either. read more

I bought my personal vehicle here back in 2018 and have had nothing but positive experiences since. Dan and his team always provide exceptional care for my personal vehicle and my business vehicles. Thank you to everyone at Beau Townsend for a 5-Star experience every time! read more

I have never been treated so rudely by your service department when I brought my car in for service. He did not say anything nice when I approached him and gave him my name. It was very obvious that it was a bother. I gave him my name 3 times and rudely said I don't even know what your here for in a sarcastic tone. He asked well are you going to drive it in here? There was a young man who was wiping down a car so I did not pull it in and I said the keys are in the car. And any other questions, like I will be inside waiting and about how long was down hell from there. Yes I said what a dick as I walked into the showroom only to hear one of them say what a stupid bitch. I can't believe what poor excuse for service from beau townsend. I have been coming here for decades and have never been treats so poorly. What kind of people do you hire? I'm disgusted! read more

The sales side: great! Fantastic. Love em. The service side: Terrible!! I have a hybrid car and apparently have been told the dealer is the only one that can work on them. They told me I had carbon build up in my fuel line and then charged me $236 to replace 4 spark plugs. They then didn't reset the reading and two days later, my engine was back on. They reset it, a week later, my LIGHT IS BACK ON! same code. So they obviously cannot do simple spark plugs correctly. They charged $500 for an air filter, spark plugs, and a "tune up." $300 of it was labor. I obviously am paying for them to continue employment of people who cannot properly work on cars. This will be the 4th time I've had to go back up there for the engine light in 2 weeks. They will not get another time out of me! read more

Don't buy a used car here! New car experience was perfect (I've bought two there). But then purchased a used car and within a month, the PTU and Transmission failed. Beau Townsend Ford's cost of repair is a whopping $8,800. Also there was a NHTSA recall that had not been repaired when I purchased in July (the recall was issued in March 2023). No one, from sales rep to service manager to owner would answer my calls until I got the Ford/Lincoln complaint line involved (They fixed it the next day). But it had been another few weeks that the recall was fixed. Here it is October 2023 (3 months after purchase) and I'm finally getting the repair done (from someone else). It's like BT Ford was holding my car hostage. I certainly wish they would have kept it so that I can be done with it! I had called a towing service to take the vehicle elsewhere and they were told that there was no car there in my name. WTH? I will NEVER buy a car from these fraudsters again. read more

I am rating a two only because my car salesmen was awesome I went to finalize the sale with the finance dept and it was a horrible experience, my salesman saved me from the wrath of the man in the finance dept and had to do the job of the finance dept. I should have walked out of there, but I took the time to choose the car I wanted and was not going to leave without it. Never have I been back. Later I purchased a car from Troy Ford with a much more pleasant experience, I even told the finance man about my experience with the finance dept at Beau T, and he laughed and knew exactly who I was talking about. I hope that they have upgraded the finance dept. at BT. read more

Their customer service is awful and the service department does not work with their customers well. Getting a hold of the general manager is unsuccessful. I've tried twice. They give the runaround between them and corporate Ford, both blaming the other and leaving the customer in the middle with no help. read more

DO NOT LEASE HERE. The dealership doesn't allow you to use the equity in your leased vehicle to lease or purchase a new one at another dealer. TOYOTA DOES. GO DOWN THE STREET. JOHNNY GIBSON was hands down the WORST salesman I've ever heard talk. He did not allow us to say anything. He seemed offended that my 79 yr old father brought me with him to turn in his leased F150 truck. He all but called my dad a liar and stomped off to get his manager before we could ask any questions about why he told my dad he had to turn the truck in at this location. The manager obviously was accustomed to dealing with Johnny's outburst and was able to get the paperwork done in a reasonable time on a Saturday. You'd think he would get rid of such a terrible salesman. read more

I have purchased two vehicles from Townsend, salesman was good, finance department sucks and service department really sucks. I have been treated as if I was a two year old for the last time. My next car will be any place but Townsend. read more

We have shopped Beau Townsand Ford for years. We have always had great service. Today we traded in our truck and bought a flex. Tyler Sicotte helped us and everything went smooth and very fast. Great experience. I suggest that anyone that is having problems with there service to find this gentleman to help you. Very personable, knowledge and answered all our questions in guiding us to the right vehicle. Also the gentleman that did the financial paperwork was professional, fast and answered all our questions. Thanks for the great service. read more

Total rip off. I came here because I needed my aftermarket keys programmed to start my truck. I had already programmed the key fob to unlock my truck but Ford requires the use of a computer to program the key to start the engine. (I watched YouTube videos to try it myself). They told me some aftermarket keys won't program and tried to sell me a set of Ford keys at $125/each!!! So then after my keys "wouldn't program" I still was charged the $50 programming fee for nothing. Not to mention the negative grumpy old geezer that checked me in had no customer service skills what-so-ever. I'll be taking my vehicles to another dealer from now on. Way to lose a customer over two keys. Idiots. read more

Just Hung up the phone with a Sales person.. Hopefully he has a better way of making money.. This gal will not be buying anything from him or Beau Townsend. Sales person appeared that he was not interested in answering questions regarding a new order of a truck. He knew nothing about the truck that I was wanting and maybe that is why he was not interested in answering questions. I know Beau Townsend is a large dealership... that has nothing to do with buying a new truck. read more

Gene in service was very professional. I dropped off my company vehicle to be repaired. The original price seemed kinda high after i did some research on the part. But then again these are professionals that can diagnose the problem and upon completing repair i know the issue is fixed. Unlike the average local mechanic that that fixes your vehicle and then the problem still exists. I spoke to Gene and said price was to high that its out of my budget. He offered to charge me labor only if i purchased the part on my own which i did. I saved little over $200.00 But he couldnt offer a warrantee. I accepted because i knew ford would do a great job. Because of Gene being open minded and caring about the customer. Im loyal and will purchase my next vehicle through ford. Thank you Gene for the kind service. Much appreciated read more

Darrell Gericke is the man! He's enthusiastic and personable, understands the product and works for the buyer! I truly appreciated his service and look forward to a return visit. read more

Bought a new car in September 2018. April/May 2020, had to have my engine replaced. November 2020 camshaft sensor goes out and car is in/out of dealership for nearly two months. Car is still not operational as of February 2021. This dealership will sell customers cars that are dangerous to drive and non fixable. Please be cautious in purchasing cars from them. Complaint against surety bond next. read more

I went here interested in a Ford Focus RS. They had 3. The salesman just stood there in silence. Didn't ask me anything, nor tell me about the car. I asked if I could test drive it, and he said they only do that if someone is going to buy a car. Only an idiot would buy a car without test driving it. I've bought many cars in the past, and any good salesman knows the customer isn't just buying the car; they're buying you. They lost my business. I won't be back, nor will I send any of my friends there. read more

Would not recommend this dealership to buy a car and especially not their service department. It's been nothing but a hassle any time I've had service done there. Tonight I'm going to pay to replace my under warrantee dead battery so I do t have to wait 2 days for them to get their sh** together. Stay away!!! read more

Stopped in the service department to make an appointment to get the passenger airbag on my Ford Fusion replaced which is under recall. I was told by the service clerk that Ford stopped sending them the replacement parts and they didn't know when they were going to get any more. I called Arbogast Ford (formerly Troy Ford) and they immediately ordered the part. I would go elsewhere if you need real service. read more

I literately Gave these Einsteins and Truck sale all wrapped up in a bow. All they had to do is meet the 'Dealer Discount' price they publish below every vehicle they are trying to sell. Apparently "Dealer Discount" Actually means 'Factory Rebate' to Beau Townsend Ford, so they are actually illegally lying on there website. It was the standard Ford stupid. Why are there Sooo many '19 Rangers still on dealer Lots? I give you Beau Townsend Ford. If you do decide to venture into this quagmire, try to avoid Rick at all costs. I read more

My family has been buying cars from Beau Townsend Ford for decades. After the dealership was redone, the customer service has gotten considerably better, and every time I walk in the door I'm greeted by someone ready to help me. read more

I thought I try another Ford dealership for service as another in the area was argumentative. Well, it must be how they are trained, as it was no different at this dealership. I will look to never have my car services at a Ford dealership ever again and the whole experience with two of the three dealerships in the Dayton market has dimmed my opinion of Ford overall. Watch out! read more

We have been going there for years now. My whole family only buys cars from them, but we only go to Donovan Lowe. We have gotten new and used, all have been quality vehicles. We have used the service department a number of times for warranty work and repairs, that department is lacking in some ways, but I still wound`t go anywhere else. read more

We have purchased two new vehicles here in the past few years. Recently we wanted to purchase a 2015 Ford Mustang. BT Ford did not want our business. The salesman, Tim, was very rude. He actually hung up the phone on us. Another young salesman there was also rude the first time we stopped in. He said that people "our age" just wanted to test drive a Mustang, pick up a sales brochure, and then not buy a car. As a result, we went down the road and bought our Mustang elsewhere. BT Ford lost two former loyal customers. We tell all of our classic car show friends about our BT experience. read more

Unethical and illegal practice of selling a car, at a documented, agreed price. When you come to finalize paperwork and pay with cash, that car wasn't even available. read more

I had a wonderful experience with Beau Townsend Ford. I am a graduate student far away from home who found herself suddenly in need of a new car and am so grateful for the team there who helped make that happen. Every person who helped me throughout the entire leasing process was incredibly professional and kind. I highly recommend! read more

I know why I stopped going to Ford dealers. I just got back from Beau Townsend Ford by the airport. I had an appointment to change out lug nuts. No problem I thought. When I arrived: no reservation, No parts. Plus, it takes such a relative long time to just get to a service member not to mention get entered into the computer when other auto repair shops just start working on your vehicle. read more

I've been buying a new car about every 3 years for 32 years. I know the process very well. I don't like manipulating, pushy sales people. I tell them upfront that I know the process in hopes to avoid being treated like a first time buyer. I wanted a loaded Ford Escape. I negotiated a price with my normal dealer but wanted to see if I could squeeze a little more from someone else. I went to TRUECar.com which gave me an internet offer and also connected me with Beau Townsend Ford. They contacted me shortly after and told me they were prepared to make an "aggressive deal". It was a 1 hour, 20 minute drive (one way from Cincinnati) to Beau Townsend so I told them what my current deal was. I gave them the amount I was offered for my trade as well as the monthly payment I was quoted from my local dealer. They assured me that it would be worth my while to drive up there so I did. When I got there at the scheduled time, they were not prepared for me. I had to go back over what I was looking for and the offers I was given by my local dealer. They came back with a price which was around $100 more per month!!! WHAT??? Not only that but it was like $2000 more than the TRUECar quote! They told me that my local dealer was not being honest with me and there was no way they could sell me the car for that. They told me my local dealer was leaving out extra costs that I would have to pay. I don't think they believe that I was telling them the correct offer. To add to my disappointment, the guy I was working with told me he couldn't give me top dollar for my trade because it needed new tires. My trade only had 27,000 gentle miles on it and, you'll have to take my word, there was way more than 27,000 miles of tread left on them. The price they offered for my trade was way less than my local dealer offered. Over and over, they said they could not even get close to what the other dealer way offering even if they were to sell it for no profit. I was even escorted back to the finance managers office where they showed me on their computer how the deal was just not possible. After a while, I said I'm done and I headed back to Cincinnati. What a waste! The next day, I called my local dealer back to verify that the offer they gave me was the final, out-the-door offer. It was. Because it was still a little more than I wanted, I offered to take the deal as long as I could delay the payments of the new car by 60 days. That way, I would have 2 monthly payments to put down on the new car along with my trade. BOOM! I got the monthly payment down even lower. All this that Beau Townsend said was impossible. It was not. My advice is do your research. Know what your trade is worth and know what the average final selling price of the new car is before you go to a dealer. Use Kelly BB, NADA, Black Book first. As for me, I will avoid Beau Townsend in the future. Maybe you should too. But if you do go there, check someone else out for a possible better offer. Buyer be ware. read more