Great experiences with Douglas. Zack was very clear in his explanations and upfront, gave me…read moreseveral options. Installation was quick and easy.

i purchased their Ecowater sump pump combo backup system. Did not end well. I so wanted this to…read morework but I found out my warranty was voided because they installed this unit in my 15" pit which after installed realized it has to be 22". I kept getting alerts my water level was high then it would kick in and drain. Then I got high voltage alerts, then another that said undefined. Douglas was willing to honor my warranty but then in reading the paperwork I discovered it was not recommended using a generator with it. Another thing not disclosed to me. They didn't even realize it. Which why would they not know these things?? It is overly sensitive sending alerts over every thing. They did agree to remove it so I could get something else and return my money .... However when they came to pick up their sump pump they had no money to give me. After feeling lied to I did not give them their pump. I now have to return the pump to the office and then I get a check. I would have recommended their water conditioning but at this point I definitely don't trust them. This sump pump is apparently new to them and they have no knowledge of restrictions it has. I'm deeply disappointed this happened as the installers Connor and Wes were great and did their best to help. I definitely do NOT recommend this company at all especially their sump pump that they know nothing about. Call the manufacturer like I did. Every little thing voids the warranty.

This company gives you everything you would want from a service company. I made a quote request…read moreonline for help with our water quality on a well system. They called me and set up an appointment to review our systems. To be honest, I thought we wouldn't be able to afford fixing out stinky sulfur water. Surprisingly, they got it done at a price we could make work. They gave us quotes for a new water softener, a well pressure tank, and a electrical anode rod. Turns out, our current pressure tank didn't have a safety valve, so we chose to replace that and the anode rod. I really like the modern system they use for sending quotes online where you can select the services you want. Finally, we had a technician come out to do the repair. He was on time, professional, and did excellent work. Best thing ever, we no longer have stinky water!!!! We have been trying to figure this out for 2 years, had called multiple places that had no solutions, and Advance finally made it happen. Thank you!!!

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

Great team at American H20; courteous, knowledgeable and hard working. They replaced water pressure…read moretank within hours and were very reasonable in their pricing. Local family owned. Brian I. is THE water guy! 10/10

I had a whole house water filtration system installed by someone else when I rebuilt my house. I…read moredidn't originally think that I also needed a water softener. Brian was very thorough with his testing and educating me on my water and why it was important. He was prompt, professional and he even fixed the water filtration system that had been installed backwards by another company. My hair and skin thank you and American H2O

Ray is da man. We're staying at a friend's place on the lake. It's on a well. The water…read moremysteriously stopped one day, after checking everything we knew to check, we called the cavalry. Ray arrived and wasted no time troubleshooting and discovering a clogged screen about 110 ft in the ground. Unfortunately, the technique that works best also has the well down for a couple days. While he was treating the area, we took a small overnight trip. Upon our return the next afternoon, we were surprised to see Ray was reassembling the well. One successful test later, we were back in action. It's nice to know whether we need a new dug or repairs to an existing system Ray is there to make it happen. 10/25

Ray was recommended to us by a family member. We were on borrowed time with our well pump. My…read morehusband called him, and he was out the very next day. We did run into a couple of complications that involved pipes inside the house, but he, along with our master plumber best friend, wrapped it all up PERFECTLY! He flushed our well too, which has vastly improved the quality of the water. What was stinky water full of sediment, we can now drink! Ray is fast, knowledgeable, professional, and very fairly priced! ALSO, he uses only top quality materials, which we truly appreciate. We HIGHLY recommend Ray for all well servicing needs!!! (Ray, if you're reading this - THANK YOU!!!!!)

Had them install a water softener as well as a water filter system in 2008. Both systems have been…read moreworking great since then. The couple of times I've had an issue (usually because of my own stupid mistakes) they have been very responsive and helpful. I've called and stopped in at the store several times. They are always very courteous and helpful.

I truly feel scammed. I'm a fairly young bus professional but yet I feel I got completely played…read more they initially came out and quoted me 5k for a water heater and utility sink install. They completed water heater install (one week after consultation) but couldn't finish sink that day. Said they'd come back next day. I paid the 5k and sat on my back porch with the guy who told me this would include tomorrow's work. next day no one came. company tried pushing us the following week. when I pushed back and said I already paid for services, they sent another tech the following day. Guy said he knew what he was doing, I didn't sit and watch. When he was done he called me in and there was a pump installed. I was surprised, didn't know they were doing that. the he asked me for another 2K. I called the company and said you cannot surprise people with bills after work has been done I DID NOT APPROVE THIS, I WAS NOT MADE AWARE OF THIS, NO ONE COMMUNICATED THIS TO ME. They said if I want a refund they have to remove the pump. BASICALLY FORCING YOU INTO PAYINV MORE

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

We needed a new kitchen Moen faucet installed because the previous one, a sensor touch unit,…read morefailed. Brock Mechanical came the morning after we called and replaced the "touch sensor" faucet with a standard manual faucet of the same style. I was very impressed with their response time, on time arrival, quick replacement and reasonable price for this service. I had the pleasure to recommend them to a friend for a plumbing leak. I will be using them again.

We called Brock Mechanical to assist with the installation of plumbing to add lines for an…read moreadditional washing machine in our basement. Bill came out to perform the service and was extremely professional, detailed and informative regarding what was needed and he also brought some additional items needing to be addressed to our attention. The price was fair, honest, and the work area was left clean. We had done our research before calling Brock Mechanical, looked at reviews and are very glad we chose them. We are new to the area/Michigan, and will be using Brock Mechanical for all of our plumbing needs. Cheryl and Jeff W.

Just paid $175 for them to come out and check my system. All he did was up the water. When you…read morehave soap skum and water spots it usually is the resin. Resin was Not checked. Went down To office to see if he could come back out and check. Was told sure for another $175. I asked what is cover in the $175 and he told me he doesn't know. I asked if anyone else could answer my question and he told me no. So you don't know what the $175 covers and if I want the resin looked at I have to pay another $175? I told you before I wanted the resin checked and that is why I had someone come out. You told me they would check it out. Please, if you have money to throw away go here.

I spoke with Sarah from Brighton, Michigan today about my water concerns ... which is brown and…read moresandy for some reason. Even though it was clear I wasn't calling to purchase a system, she took the time--nearly 30 minutes--to patiently answer all my questions. Despite me firing off rapid questions back-to-back, she was patient and thoughtful. Anyway, I cannot remember the last time I spoke to a representative from a company that actually cared and I got the impression the entire company operates this way--there is hope!