Best. Pet store. Ever! We are traveling and popped in while walking the water front. Jeff is…read moreknowledgeable, friendly and really knows his stuff! We wanted to switch Milo's food and we were sent back to the boat with lots of samples for him to choose from. Milo got to run around the store and had a fun time choosing some treats. We returned to purchase Milo's choice (Fromms lamb) and picked up a few more treats. If you live in the area you need to check this place out, I would love to have this very warm and welcoming store in my home town!

We are down at Atlantic beach for our pups first beach trip and we stopped in today to get him some…read moregoodies! The service was amazing! Our pup, Opie, got to roam around the store off leash, he met all the other dogs and puppies that came in and of course his favorite part, he got many TREATS!! The owners are very knowledgeable about their products and they carry good quality products for our fur babies! Prices are very reasonable and the atmosphere is very welcoming! We will definitely be stopping back in before we leave and continue to come back on future trips!

While waiting for my dog to get her nails clipped today, I placed an order for pill pockets. Since…read moremy dog is very anxious I went ahead and picked the order for them. When i went up to the register they said they didnt have the order yet. An Associate brought up my order and said " We need 1- 3 hours to fill orders. WE ARE NOT ROBOTS!" She was very rude and should not have talked to me like that. I will be buying all my products from Amazon from here out.

Interrogated me and my wife…read more We were attempting to adopt a cat and were denied Claimed we were not suitable for a cat because we did not have enough knowledge about cats despite telling them we have both had cats before

Our Cocker Spaniel, Tucker, is now almost 8, and Sherry and Shannon, the owners at our Sneads Ferry…read morePetMart have been absolutely amazing with their guidance and support. We're truly blessed to have these two sisters who have a genuine love for animals. They're well-versed in their quality products as well as what's best for whatever your beloved pet is experiencing. I've abandoned Farmer's Dog for Dr. Marty's now after speaking with Sherry earlier this week. Other than our vet Doc Martin, I go to Sherry and Shannon. You have to look a little closer now because of the massive storage building that blocks their signage but it is well worth finding these special, community-oriented, and animal health, foster, and adoption advocates. Let's support our small businesses that have stayed in our community through thick and thin.

I love this store due to the fact it's close to where we lived and I used it all the time vs…read moredriving to Jacksonville or Wilmington for the things I needed. If they didn't have it rest assured they'd try their best to get it in for you. The staff is amazing and very professional as well as just hometown caring about you and your pets needs. If you are in town on vacation and your pet needs supplies, supplements etc come Pet Mart. They are right across the bridge from North Topsail at the second stop light you'll see them. Amazing people and store!

me and my boyfriend were just looking for some cool stores to go into in Havelock nc. I said babe…read morelet's go to Bill's pet shop. We walk in and let me tell you it was the worst mistake of my life. I had actually bought two ferrets from here previously. I decided to ask about the Marshalls ferret pet insurance bullshit and the lady that helped me was just ugly and rude. She wore an ugly green hoodie and had black hair. As we're strolling around the store we stumble upon the snakes, I took a look at the snake and he was quite big for his enclosure not better yet his home was crushing him I am not the type of person to go up and confront someone about a business when it really is none of my business I don't work there better yet I don't even like steak steaks but this was just sad to see on top of it the workers were fucking rude

Absolutely terrible customer service! I went in to get a bag of dog food. I was holding my infant…read moreson and a 33 lbs of dog food. Neither one of the employees stopped their conversation to help me. Not to mention the dog food was about $8 more then everywhere else I've gone.

For context, we got our dog from the Puppy Place in Wilmington. We got a Goldendoodle and…read moreabsolutely love him, and overall we had a great experience there. We've even gone back to visit, and the Wilmington location has always been very welcoming. People who came back to visit, brought their previous puppies and even told us, we are coming back to get a second dog because we had a good experience. Recently, I stopped by the Jacksonville location to look at another Goldendoodle. I asked a few questions about the puppy, including the weight of the parents, whether the dog was F1 or F1B, and where the puppy was bred. One of the girls helping us was friendly and answered the questions. After finding out the puppy would likely be smaller than what we were hoping for, I told her that it probably wasn't the right fit for us. Because of that, I asked if we could look at a Labrador instead. At that point, another employee responded rather abruptly and said, "You have to be serious, if you're just here to play, you can only look at one." The comment felt unnecessary and a bit rude. I had asked detailed questions about the first dog because I was genuinely interested, but once I realized the expected adult weight didn't meet what we were looking for, I simply wanted to look at another option. I think it would have been much more appropriate for her to ask whether we were seriously looking to adopt a dog rather than immediately insinuating that we were just there to play with the puppies. The way it was said felt more like a jab than a policy explanation. It was disappointing because we had such a positive experience with the Wilmington location, I've also been to the Jacksonville location before, and they were very friendly and I expected a similar level of professionalism and friendliness. On top of visiting, we've gotten a dog already there and that shows that we are not only visitors, but we could've been second time customers.

These are puppy mill pups and NOT purebred at all. If you know anything about specific dog breeds…read moreyou can tell immediately, the coat colors, the faces, etc. They are sick, sneezing, coughing, throwing up. Charging you thousands for a dog that you can buy the sibling of for a few hundred. They don't have paperwork for the parents, nor do they do any genetic or health testing. If you really care about dogs do NOT give this place your money.

We used the dog wash. It was great. Customer service was also great. Highly recommend.read more

Friendly staff and very helpful- got exactly what I needed! All supplies for new puppy! Will…read moredefinitely continue to shop there!

My dogs were happy and relax. I loved the FB updates. Felt great to have the choice to be able to…read moretake them out for a beach day. Facility clean and smelled like flowers. We booked the boarding care for our pups for next summer. Happy to have found a place that feels like home to my puppies. We recommend 100 percent

Our Jack Russell Percy LOVED it here... and so did we! The staff is so caring, friendly, and…read moreprofessional. It was great being about to drop him off so we could explore or sit by the beach! We will definitely use them again. Highly recommend!!!!