Today my water service was disconnected by Beaumont Cherry Valley Water District, and I am beyond upset and disappointed with how inhumane this corporation operates. I reached out asking for a short extension or at least a waiver of the $50 reconnection fee. I explained that I am self-employed, my income is not steady, and I do not receive my check until December 27. I also made it very clear that I have an 11-year-old child who is diabetic. She needs water to wash her hands and to safely check her blood sugar levels throughout the day. None of that mattered to them. They did not want to hear it. There was zero compassion -- just "pay or else." I was told there was absolutely no way around the $50 fee. No options. No understanding. Just payment. What makes this even more upsetting is that this same district recently sent out a letter stating there are water quality issues and that the water is not even healthy enough to drink. So somehow I'm expected to pay to be disconnected, pay again to be reconnected, and still receive unsafe water for my family and community? Despite all of this, I managed to gather the money and paid over $187 at 8:15 AM this morning. It is now almost noon (12 pm ) and my water is STILL not on. I paid what was demanded, yet my family is still without water. This experience makes it very clear that this corporation is not about serving the community -- it's about money, with no humanity, no flexibility, and no concern for families, children, or medical needs. Absolutely unacceptable read more

I want to thank the manager and the clerk who went the extra mile to help me with my situation last week. I also want to apologize to the manager for my behavior. read more

This company is horrible even when doing their best. He employees know nothing and never gives succinct information. A new emf device has replaced the old meter without my consent. I asked for removal was told no. Be prepared for my NOL and other legal remedies. This is America not Russia. You have been advised. read more

there cheating the people of Beaumont. They have no responsibly for water meters they say that we are using more water but we have not there is no way my bill tripled for the last billing cycle. They sent a worker out to re read the meter and all he did was open the lid and put his foot in the hole and said there no leeks and the meter works. read more

Very nice location! The staff is always very helpful in person and on the phone. Who knew paying your water bill could be such a pleasant experience haha. read more

Staff is always fast paced and attentive to handling transactions! never really a wait to pay your bill in person, easier than mailing if you are just driving through town read more

Beaumont-Cherry Valley Water Dist - Utilities Near Me - Beaumont, California

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This is the worst water department I have ever dealt with, so money hungry and unorganized. Such a small town to be having so many angry customers read more

I was dreading going in to establish service at my rental property because it's usually crowded and the people always look so disgruntled. But when I walked in, I was so relieved that I was only one of two people in the entire building. I handled my business and away I went, without any trouble. Yay! read more

DEVELOPERS BEWARE don't try to build anything or see a nice piece of property and think you'll build your dream home or offer affordable housing. Water is an issue that will cost you dearly. Improvements required no matter if you have water on property and fire hydrant nearby, you build, you pay. You'll need engineering and installation of water pipes that easily swallow up 25% of your budget even when fire department approved existing pressure etc. Heartless and unjust, unless you're a big player with money to pay your way to putting up large developments. read more

The staff thinks they are the PD. I was told to sit down in the lobby and when I said I was fine standing the lady behind the window again told me to sit. Hello! I'm an adult. Very unprofessional staff. I also dislike the billing and start up process. Not user friendly and right when you get stuck with plenty of move in tasks at the house leave it to BCVWD to add to your stress by making you jump hoops to turn the water on. read more

Whoever designed the way customers are billed, charged fees, managed and penalized at this office, be it the city, a group of board members, or one individual money-hungry soul-less manager, has every right to fornicate themselves with an iron fireplace poker. Just to start service for water, basic H2O that all humans need to survive, will require a credit check. And you're gonna have to foot the $5 for the process (even though the process is for THEIR protection, not yours, and any simpleton with half a brain knows that five bucks isn't going towards the actual credit check but rather lining someone's pockets). And if your credit score invokes fear in this office that you'll somehow ignore the bill and payment of such an essential utility (water), a security deposit in the amount of $150 will be required. Not payable on your first bill, not later once service is established, NOW. If a roommate moves out and you're having trouble finding lease documents proving you live at the residence, even if you've been at the home for a year, have paid for the water you've used in a timely manner for 365 days without tardiness, and just need to transfer names on the account, they make it abundantly clear that you will go without water immediately if all obnoxiously strict prerequisites aren't met. And then the kicker: my first bill was due on the 17th. Today is the 22nd and there's already a late fee penalty... because this bill is a whopping 5 (five) days late. There are poor people in this area. I'm not one of them, but wow, I can only imagine how many people just eeking by financially have had to fork over a needless extra 5 bucks to the almighty and gloriously greedy Beaumont-Cherry Valley Water District. This is a scam in every way shape and form. If you could somehow audit this office and note how many times a family below the poverty line has had to uselessly pay a five-dollar fee while the bill ain't even a week late yet, it probably adds up to a small fortune. And to top it off, paying your bill online will require a neat and tidy $1.75 convenience fee. Hilarious. And shameless. It's Wall Street-style nickel-and-dime tactics just to keep water flowing at your home, and someone is going to retire early because of it.... The public should be outraged. read more

Seriously a joke! Transferring service is a nightmare. Have had them for 6 years, moved to a new house, they required another credit check, even though my account is current. Girls at the front desk are lost for an answer when questioned on anything. Truly unfortunate this is the only choice. We have never experienced a utility company this awful. read more

this place is a joke with heartless people!. I don't understand how this place has a positive review. anyway the ladies that work there are really rude and they look down on you. my boss has me paying his bills and one day he decided to send me to this water district in person because their online wasn't working and it also wouldn't tell me how much does my boss owes. I had cash with me that day to pay his water bill. I show up at 9am and I tell the lady very nicely that I want to pay a bill and she asks me "are you under the account?" I tell her "no" then she says "then I cant help you out, you need to be under the account or have the owner come in person and pay it" I got upset. I told her without losing my cool "listen miss, the owner cant come. He's very busy and Im his secretary/assistant and I cant tell him for him to come because i will risk of losing my job I cant afford for that to happen PLEASE UNDERSTAND ME." and she still said "no, have him come" not having sympathy for me. OMG I literally wanted to fucking cry! this is only place that I had trouble with paying my boss's bills. at the end, I had one of my boss's sons help me out paying it. BTW they need to update their website!!!!! fire those ladies and hire new ones! read more