I was a walk in needing a hair cut. I have natural curls and never expect too much. However, Susan took me and she did an outstanding job. Best walk in ever! I liked her so much I also got a color and am going back for another hair cut in a couple of weeks. Yes, I need a hair cut often..... Sally slyndusal@gmail.com read more

Highly recommend Mackenzie for Botox treatment! I am so happy with my results and she is the absolute best. She's very knowledgeable, patient, and fun to chat with during the treatments. I was nervous to get Botox done for the first time before my wedding but she talked me through everything and I couldn't be happier! read more

Always running behind...why. You should schedule more time for an appointment versus making others wait. So disappointed

I left Beauty Brands Liberty feeling like I had been physically assaulted. The stylist was very rough, pushing my head here and there, and twisting it in difficult positions. I felt like she was very angry for whatever reason, and took it out on me. read more

I see MacKenzie here for Botox and I've had a consistently great experience. She's knowledgeable, thoughtful, and takes the time to explain everything clearly. She's great at making me feel comfortable and the results always look natural and refreshed -- not overdone. If you're thinking about Botox, MacKenzie is the one to go to! read more

I had been getting my hair cut at the store n Brentwoo, Missouri for aver three years. the stylist was absolutely terrific and having somewhat problem hair, I was very happy she could make me as presentable as possible. But a week ago, I went to the website and found no mention of the Brentwood store. I had to call the store in St Charles to find the store was closed and that their customers had been informed in plenty of time to make other arrangements. Both my wife and I had been using their stylists..both of us leaving 30% tips...and when they closed, neither of us received any notification of any kind. I will not continue to do any business with Beauty Brands and even though I'm not in the habit of leaving bad reviews, I'll make an exception here. I also will recommend to anyone who asks to avoid the services of Beauty Brands. read more

I would give zero stars if I could. Beauty Brands really did me dirty this time. I ordered $120 worth of product online during the liter sale. Beauty Brands sent it out with the wrong zip code and then UPS system messed it up and sent it to an old address. I called beauty brands to tell them I didn't get my order. This is the beginning of JULY 24. They told me that it was my fault and I had to eat the money. I checked my account to discover that it was not my fault and I called again. The same very rude person told me she would look into it. Weeks passed and I called again. Again was told someone would contact me. SOOO after weeks AGAIN I called UPS. They told me that they refunded my money to beauty brands a while ago because it was their error. I called beauty brands AGAIN because now they have $240 and I still have no product. Again was told it was my fault and to take it up with my credit card company. They kept all the money. Had my credit card company cover their error and when I asked about getting the liter sale price to repurchase the product, they told me the sale was over and I would have to pay full price. This is October so I dealt with this for almost 4 total months. Today I got an email from beauty brands that said this: "Hi Darcy, Over the past year, we've remained committed to delivering exceptional service, great value and the best in beauty. I want to take a moment to share how we continue to evolve as your go-to destination for beauty and to express our gratitude for being a valued member of the Beauty Brands family." I did not receive exceptional service of any kind and am so absolutely certain that I am not valued. Sucks for me because I can not in good conscience give my business or hard earned money to a company that treats their customers this way. read more

Wow. Just about every Beauty Brands I've been too, all over the metro area and in Johnson County, KS, where I live, I've rarely, if ever, been disappointed. Generally, if you are dissatisfied with the service I understand they try to make it right. I thought. Went to the one in Liberty, MO, and Peyton cut my hair. Did a fabulous job. So I used her services for a color, wanted my usual chocolate brown, with subtle brown sugar highlights. This was discussed at the haircut and a week later for the color. I left with the SAME light reddish brown hair (which is pretty unflattering to my skin tone) I came in with save for it was curled cute and ended up shiny. Wha? Didn't say anything as it'd been about 2.5 hours later and I had a dinner date. Also it was so obvious, there was no color change which is so wrong, especially after the $185 I was charged (my hair is fine and chin length). I was kind of embarrassed also to say anything immediately as it was like the Emperor's new clothes kind of situation. Also worth to note, she toned it twice and left me lying back in the sink. That's fun for your neck for days after. She was kind of busy chatting in the back. I don't care about that, even if it took three hours, as long as I came away with what I asked for. I called the next day and suggested we do low lights or SOMETHING to give me what I asked for. She told me I would need to pay for any additional services as I came away with what we discussed in our consultation. Huh? Infuriating. Why would I ask for the same lousy color I came in with? Just wrong. Emailed "customer service" twice to help. To no avail. Will return, if I'm in the area, for others there who are good (have had Jody, Emily, Tiffany) and stand behind their work. Very disappointed. read more

The best girl left this business. I had highlights with joe and it was a horrific experience. Expensive and I will never go back!

Love! Love! LOVE! I have had nothing but superior service at the Liberty Beauty Brands. My girl, Rachel, spends our time together talking with me and truly listening to what I'm wanting with my hair. She always helps me figure out just the right product I need for my persnickety hair. 5 stars isn't enough for the great customer service you receive at this salon. read more

Completely ruined my hair I came in with already blonde hair i just wanted her to give me a few lowlights and a root smudge so i had a more lived in blonde look and i left with red roots and brown hair with random bleed marks and leopard print from foils read more

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I went in with a hair appointment a few days back. My experience with Susan was upsetting. On my appointment, I asked for low lights and high lights. When I got there, she told me she did not want to do low lights on me, because it would not look good on me. I'm A natural blonde, with highlights I've been getting for years. i told her i wanted some definition with the lowlights. she still refused and kept talking me away from it. If a stylists is not comfortable with lowlights, don't put it on the website when making appointments! Secondly, the tugging of the hair was the worst I have ever experienced, everywhere I've gone, I have never experienced this. Two hours of constant pulling, left with a headache. Lastly, my hair is something I don't want to look at, atm. The top of my head is great, blonde, but the bottom of my hair is somehow brown and silver, from what I'm guessing is toner. I have had a bad experience before, I should've known not to go back for color. read more

I am writing this review for a friend. She is a wonderful mother of 3 who finally had a little time to herself to get her hair done and ended up coming out with a cut that looked like a toddler did it. She was so upset she left without complaining and came back the next morning to talk to a manager to request a refund and the manager told her it looked just like the picture. You can tell from this photo it does not. Avoid spending your money here. read more

Beauty Brands - The top is the photo my friend brought in and the bottom is what she ended up with. - Day Spas Near Me - Kansas City, Missouri

Once again, I am raving about this Beauty Brands in Liberty. Not since I left Chicago have I had a more pleasant pedicure experience. Trang, hope I spelled it correctly...was AMAZING! And when I say amazing I am not kidding! From the pedicure to the massage to the friendly banter it was all stellar. I will be back! read more

Got a gel manicure done by Emily because I had a gift card. I have never in my life experienced someone so rude when it comes to customer service. When I asked her if I could get a simple design on my ring finger she snapped at me and told me that I needed to specify that when I made the appointment. That was never disclosed to me. Then I asked her if my manicure happened to chip within 2 weeks if she would redo it and she told me, very rudely I might add, that it is impossible for a gel manicure to chip. Well having had them before and have them chip I know this to be false. She then told me that it's because I didn't have her do them. I was extremely uncomfortable the entire time and she didn't even try to make small talk. She was extremely rude. I honestly didn't even want to tip her because I was so offended and looking back I wish I hadn't. I will not use this location ever again for the purchase of product or for services. If a business can't treat customers with even a tiny ounce of respect then they do not deserve my business. Upon reading other reviews about this location I can see that I am not alone and that customer service is severely slacking here. I can only a hope a manager reads these reviews and changes things before this location runs everyone off to other locations. read more

I've used the salon for waxing, spray tan, and hair services. The waxing services are excellent (I would give them 5 stars). Both of the ladies that are wax specialists are very friendly, make you feel comfortable, and do a great job. I've also gotten two spray tans here and have been very pleased both times. The hair salon services are mediocre. I've used them for color, cuts, and conditioning treatments. The quality of stylist is hit or miss depending on who you get. However this is a good place if you need an appointment on short notice. read more

Very disappointed with this company. I had an appointment and showed up and they told me my stylist did not make it into work. Thanks for the cancellation call, so I didn't have to drive 25 minutes to be told. This is the second time I've tried using beauty brands and both times I had the same situation. I will take my business elsewhere. read more

Worst hair cut and color of my life. Went for a trim of my A-line bob and the guy took one side almost to my scalp and the other side long. It looked like a terrible comb over. The color was patchy and didnt cover my grey in parts. I had it fixed by another stylist in the store and she spent the whole time criticizing me not going to a master stylist. She took my (one sided chin length bob to a pixie cut as it was the only way to fix it.) Once I got my cut and color fixed, I left and will never go back. read more

Stopped in today to exchange 2 bottles of hairspray that stopped working & was refused without a receipt. Spent over $18 per bottle & am throwing them in the garbage because they won't spray. So disappointed they won't stand behind their products. Won't be shopping there again. I'll shop at Walmart for my top of the line hair products. read more

I went to Beauty Brands for a blonde highlight and came out with white hair. I told the stylist that I wanted blonde not white.....so she toned it down with a toner. Hello, that toner only lasted 2 weeks! Now I'm stuck with white hair until it grows out. And my stylist was a master stylist.......shouldn't she know better! read more

NEVER AGAIN. I have gone to this place twice. The first time I was getting blended highlights, and the lady was RUDE. She told me it wouldnt look good and wrote out some kind of waver saying if I didnt like i would still have to pay.. (gave the benefit of the doubt) and didnt do it right and I had to get it fixed somewhere else. Alright, so the next time (about a year later) I go to get my haircut. I said to take off 2 inches and the girl ended up taking off almost 7. She also layered my hair like a shelf, did not frame my face and only cut one side of my head. Honestly, I will make sure nobody I know goes here. of course, the location is convenient so I always tipped well and was very pleasent. But the service is terrible by people who dont know how to do hair, and obvious they dont really even care. read more

Where do I start? So I had a hair appt with my usual salon and stylist l, but almost a month out and I needed something for this week. It's my anniversary and I had a important thing for work. So, I needed a pick me up to get my hair done. I called this store, letting them know that my hair takes 2-3 HOURS to do. They said no problem, and I asked if a full highlight was something the stylist was comfortable with. The woman said yes, she's our senior stylist. When I arrived, the wait wasn't horrible. I then sat in the chair and my stylist looked frazzled and overwhelmed. I get it, it's august. She asked what I wanted and I showed her pictures of highlights from the past. Blended, cool blonde, etc. she mixes color and sloppily applies it on my hair. Apologizes and says "sorry if I don't talk much, but they gave me thirty minutes to cut and color your hair." WHAT! Constantly looking at the clock, and not giving a shit how she does. She wraps a few foils in my hair and then tells me to walk around for thirty minutes and come back. When it was rinsed out I was absolutely horrified. Paid $120 for this bull shit. I go to one of the top salons in Kansas City, and pay $90. Ridiculous. Long story short I am getting a full refund which is great. But she saw that my hair is thick. She should've turned me away, I would've been better off. read more

Beauty Brands - Day Spas Near Me - Kansas City, Missouri

Went in for a complete salon make over. Was treated with respect and Barbara was wonderful. Loved it a long time ago and still do. Salon could use some upgrades and store improvements, but that's a corporate choice. read more

I went in to get shampoo and conditioner as I was running low. I went straight to the sales rep and explained that I am a pregnant mother of two, I was in a hurry, and I was just looking for a good product that had a tea tree oil base as I have a very dry scalp. I further explained that I don't have the ability to get out without kiddos much, so I like to buy in large quantities. She went right over to a rack, grabbed her recommendation, I purchased it, and all was done. Very swift and pleasant interaction. But, a little while later, I started to notice that my dry scalp was rearing its ugly head (ha!). Then, the itching began - the incessant, embarrassing, itching. I kept using more and more product (dumb in hindsight, I know - I blame prego brain), until I finally decided to read the label and ingredients. It was only then that I realized that I had been sold Matrix Biolage cooling mint shampoo and conditioner for oily scalp. I'm mad at myself of course for taking the sales rep at her word - I should have checked and I know that. But I thought it was worth the company knowing - perhaps a training issue? My scalp woes have been tortuous for some time now, and I also am stuck with 2 liters of product I can't use and out the money that I spent on them. The company rep gave me a week to get in and exchange for a refund of what I paid minus the cost of the amount of product used, and I can buy a new one at full price. Awesome. read more

The service was good, but my cut was awful. I went in to recieve a women's undercut. I had a picture of a design and everything picked out. My stylist went off on her own and did nothing like the picture and shaved up to the very top of my head. I will never go there to get a cut again. read more

The salon and spa details for Rachel at Store LIBERTY Directions | Salon Services 8410 N Church Road (152 Hwy & I-35) Kansas City, MO 64157 for a Balayage is incorrect. I booked the appointment for $46 and called to confirm price and appointment on October 28, 2016 at 3:55pm (CST). I also added a haircut to the appointment on this date after confirming price. PRICE ONLINE IS STILL REFLECTING THIS VALUE!!! I WAS CHARGED $86!!! read more

We only use the salon here for blow outs and styling as I would not trust Beauty Brands to cut or color hair. Though they do have some talented stylists, it really is a gamble every time you make that sort of appointment. And even using them for this purpose they are seriously lacking. Consistently rude, inconsistent skill level and horrible customer service. On top of all of that very expensive. Completely ridiculous. At this point, though the Barry Road location is 20 minutes further for us, we will go there. Much much more professional and customer friendly. read more

Dismissed by manager when I called to report bad results from a visit to this shop. I was very polite. Maybe too polite. Manager said "it's not out fault" & made no attempt to resolve the issue. Stay away if customer service is important to you. read more

I called and set up an appointment for 2:30. I showed up at 2:25 and was told the lady that was going to cut my hair " Kim" had a 2:50 appointment and couldn't cut my hair. What a poor display of customer service. read more

I had my hair ombred by a "master stylist" Melanie and she had to redo my hair, she didn't take her time and my hair was patchy and dark in some spots and light in some. It didn't not even resemble the picture I showed her a few times. The second time she rushed and barely made it better, the coloring is uneven and goes from dark to light to dark down the strands of hair and looked ridiculous. She also admitted they taught her the right way but that takes too long so she slopped on the dye. They gave me a 10% off coupon for when I go in next, as if I would go in again. I would not recommend her or the store, if their highest level stylist can't take the time to make someone's hair decent then I don't know what that says about the store and workers themselves. The hair was also so damaged I had to cut 6 inches off. Extremely disappointed... read more

Went to get my two-year old son's hair cut by Susan. She was very polite and patient with my son who, at times, wasn't thrilled to have somebody messing with his head. She did a great job and I was very satisfied by the experience. read more

I went into Beauty Brands to look around, and I saw that they had a salon. I needed my eyebrows to be cleaned up since I had a shape already made from five hard working months at an Ulta in Illinois I'd just moved from. The staff was SO friendly when I walked in, and then I was set up with their """cosmetologist""". This woman was ridiculous- I wish I remembered her name. I told her once sitting down that I just wanted them cleaned up, as I had my shape already made, and just needed those stray hairs around them gone. She agreed, and spent the whole time waxing them talking to another girls customer. After five boring minutes, she shoved a mirror in my hand. I almost started crying. My eyebrows looked terrible. She completely messed up the shape of them, cut them off too short- which I feel like a "cosmetologist" should know...eyebrows are supposed to end at a specific place on your face. I told her I was not happy with them, since in one point of my brows there was a patch of hair missing making them more narrow than anywhere else in my brows. She started to get very rude, and "fixed" them by plucking more hairs off at the end (which was not where the area I showed her was at?). So, after that terrible experience I went to find my friend who was also going to get her brows done. She has the same shape as me, and I didn't want her to experience the same thing that I had. She was sitting in the chair with the "cosmetologist" and I went over to her, without saying anything, and the woman waxing her brows got very angry and said I didn't seem happy with my brows. I agreed, and told her where on my brows I was not happy with, again, and my friend got out of the chair while the woman tried to argue with me about the customers happiness. I was not making a scene, I was just genuinely upset, and trying to explain calmly to her. She took me and my friend back to the front of the salon, where the girl at the desk told me she'd get me in with the esthetician if she had time. When at the front desk, the cosmetologist started to argue with me about everything. She told me my brows look fine, I shouldn't be unhappy, and that she'd done a great job. I told her I was not angry, just sad with how they looked due to the gaping narrow bit, and that I'd lost my arch. She dismissed everything I said, and got a great attitude with me, and then dismissed me and my friend with a wave of her hand and walked away. Eventually I went in, and the esthetician was really nice, and trimmed and cleaned up some areas the "cosmetologist" had somehow managed to forget. She gave me her card, and sent me on my way. Around that time I was wondering if I had to pay for the service, and my friend wanted to look at a makeup line, so I wandered around the store a little bit. Again, I had caused NO scene. I was just unhappy with my brows. The girls are stared at me, whispered about me, and completely made me feel uncomfortable. Literally there were about five girls all over there gossiping. I went to the front desk and asked to see a manager. The girl I asked rolled her eyes at me, and got me one. Finally the manager came out, I complained about how I was treated by everyone who was still gossiping about me. I asked if I had to pay, and told her I was not angry about how the brows turned out, I was just angry about how my friend and I were being treated. She apologized, and dismissed me as if I was a two year old. That was a long story, but I have never had such bad customer experience. My brows will grow back, though I guess I'll lose my shape until I can make a trip back to my old home town in IL. I will never go into this beauty brands again. They way they treated me just because I did not like my service was ridiculous. Make the customer happy, don't treat them like an idiot. read more

Awful customer service. My mother, whom is on crutches and in a cast from her waist to knee from hip surgery was in there for 15 minutes by herself and was not welcomed in, asked if she needed any help or anything. There were only two customers in the store, my mother being one. She dropped something and another customer helped her pick it up. I was at another store grabbing something quick and when I got back to beauty brands I was also not welcomed in or asked if I needed anything. I helped her find what she needed, then at checkout the cashier was rude,lazy/disinterested. After helping my mother in the car I went back inside the store with her items and said everything above to the manager, manager sucked and upon walking back to the register the cashier said "I dropped something earlier" which I replied "I'm sorry no one was there to help you pick it up". Snarky comments and horrible customer service= failing store. Good luck. read more

Like others have said, this Beauty Brands location treats customers like shit! I experienced some really bad customer service from a male sales associate that was standing near the entrance and his job was to greet customers and give away coupons. Either he was a sales associate or manager, he was a middle aged man. So, I went to Beauty Brands to buy a product, I wasn't "dressed up" I was wearing gym clothes apparently when I went inside I noticed the man that was standing there didn't say one word to me. I noticed that he greeted everyone else that came inside and handed them coupons for their "liter sale" that they had going on. He also told each customer to have a nice day to those that were leaving. When I left, this asshole didn't say one word to me, not even a have a nice day. Shit, he didn't even give me a fucking coupon like he should have. I looked back at him and he ignored me, then I said out "THANKS" to him and he didn't say one word. At this point I was pissed. Either this idiot was a racist or because to him I looked like a bag lady because I was wearing sweats and thought that I didn't deserve a coupon or be treated with respect. I went home to change my clothes, wore my professional work clothes, I wore my hair down, wore my scandals and went back to Beauty Brands to see if he was going to say something to me. Since there was a lot of people shopping for the big sale he was holding the door for everyone and in an attempt to give everyone coupons, surpisely, he greeted me and gave me a coupon. He didn't even recognize me from a few minutes prior when I came in the store. Geez, and when I went out he was at the door and even told me "thanks for coming in" while there were other people coming in. Disgusting. Apparently if you are female you better dress nice or you won't get treated nicely from the associates. This is the last time I will EVER go to this Beauty Brands store and Beauty Brands period. I will never buy any product from here again, Beauty Brands is considered to be the low end when it comes to salons. read more