Terrible experience. Worked with Leah --who I was told was new and was at a lower price point and…read morewas the only one available to do my hair , but was totally qualified . She did highlights for me, acknowledged the orange in my hair after she finished and told me to come back in since I clearly asked for ashy blonde highlights. Leah didn't know if a correction would be extra charge even though she and I both acknowledged the hair color was not right in the front. 2 days after I couldn't deal with the orange anymore, I contacted the salon that didn't know either if they'd charge me again (?) then later said it would be a corrective treatment and I had already paid so it would be free only after going back and forth . I came back for the fix, waited for 25 min (even after my scheduled fix was moved back 30 min). They then told me I needed to sign a long contract acknowledging hair damage upon correction and no more corrections for free or refund (no hair salon ever does this- they must get corrections often ) . To correct , Leah said she'd only do 6 additional foils which I knew would not work as she was fixing my front money piece highlights and only adding more pieces only to that front piece! I asked her multiple times to add gradual highlights for the additional blocked lightening she was doing she said she could only do 6 and she couldn't even blow dry more than those pieces to see if they looked good. I left trying to maintain my calm and hope that the rest of my hair once it dried would look good, they don't dry your hair without charging you again for drying when they made the mistake to begin with ! It didn't dry better the next day, the rest of my hair was even darker because Leah toned a darker color on the rest of my hair and covered all the old highlights she put in and now I look like cruella deville. What a waste of time and money. For the record I tipped $40 on a $160 in hopes I could work with a stylist for life and give the benefit of the doubt. They don't care they don't want lifelong customers. They disrespect paying customers and can't even finish the job.

I had booked this salon for my 9/7 wedding and TWELVE days before the wedding I received an at…read more2:15pm in our email chain saying, "Hi Katelyn, something has come up the weekend of your wedding and we can no longer do your wedding. -Nicole" That is all it said , no suggestions of other artists/stylists in the area, NOTHING! I work long hours during the week and saw this at 5:15pm and with it being Monday the studio is closed so I left a voicemail and email asking for my deposit back since they cancelled the contract. At 6:30pm Nicole called and said she is available to talk until 7pm, again I work late and couldn't call back. I emailed back the next morning about how dissatisfied I was, how unprofessional this entire situation was, and if I could please have my deposit returned to me since she cancelled on us and I need to find a new salon to travel for 10 woman. Then she replied to my email saying that this was all a mistake and the email was to another bride. It is clear this was not a mistake as it was a reply in our email chain, she spelled out my name correctly, and said specifically "no longer able to do your wedding" meaning it was already booked not someone inquiring. In the same email she said that it was not her who cancelled, and that it was us who cancelled out contract and for that reason she is keeping the deposit. Also in the same email, she made comments about how she hopes the next vendor that works with me is ready to handle me and called me a coward for hiding behind my words and posting anonymous reviews, which is completely false. Never before have I felt so attacked on a personal level from a business and this is a clear testament to their shameful customer service and business practices. Nicole, I hope when you read this you see my name posted above because I will be writing more like this because of how unfairly and unprofessionally I have been treated. I urge anyone who thinks doing business with them is a good idea to STAY FAR AWAY and DO NOT give any large amounts of money as a deposit so they don't try to scam you out of your money as well!