What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I began researching jewelers in the area to resize my engagement ring and found TDC on Yelp. They…read morewere the first place I called because I saw Jon takes the time to thank reviews--I thought that was awesome. When I called, the first thing Jon did was talk me through the process of resizing a ring based on the metal type and style. He was very informative and kind. I called a couple of other places and immediately knew Jon was the go-to person. I took my ring in a few days later. The building did through me off (it's a big office building, when I expected a stand-alone store. Just FYI incase you think you're in the wrong place.) Inside of the store had a great atmosphere and Jon again was super helpful! The ring was ready in 4 days and when we picked it up, he also helped us look through some wedding band ideas for my fiancé. We may go back to get his band from TDC. If not, we know we have a jeweler we can trust for future needs. Thanks for a great experience, Jon!

Wonderful service and cute dog in store. I had a great time and she was very helpful and kind…read more Highly recommend.

Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.

Management is awesome, employees know their stuff. Service with a smile and fairness in the…read morebusiness.

Jason was the best very understanding person always ready to help when someone is in need the whole…read morecrew at this pawn shop is literally the best around there's no one that could even come close to them and the older man the owner also very good people. God bless them as they helped me when I needed it the most.

I went to Plaza Jewelry to get a watch battery replaced. I'd never been there before and did not…read moreknow what to expect. It appeared to be a small, "mom and pop" place -- just two people working there. They took the watch and worked on it immediately. The repair was completed in under 15 minutes! The cost was much less than I expected. And I was thanked for my business! This was a completely satisfactory experience. I recommend them highly.

Been coming here for years. Prices are better than online and they do a great job on repairs too. I…read morelive an hour away but it's worth the drive.

Visited Helzberg during an event. I was greeted right away and felt welcomed. I saw that Fely was…read morebusy with two other customers but had another sales person attend to my needs. Offered really great advice and selection of bands. Sorry bit I forgot her name. Had two rings reset. Bands selective were a bit pricey but loved the results!! Both rings completed by the end of the day. Thank you, Fely (sales person from Helzberg) for letting me know about this event!!

As soon as I stepped in I was greeted with a warm smile and a welcome by Justin. He was a great…read morehelp in selecting a Christmas gift for my boyfriend! He showed me all the options that pertained to what I had in mind, and helped me choose the best deal and even provided a discount. It was such a fun time shopping and I love the gift I chose. I will definitely be buying jewelry here again!

Service value selection aiways Hrlpful What more can I say…read moreFair prices five stars great on repairs

Excellent service! Customer focused, professional, and friendly. Store is neat and clean.read more

I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

My response to the owner: We were not greeted and spoken to kindly... Doesn't matter if you don't…read morethink you screamed. You raised your voice calling "No kids in here" You could have at least said "Hello" or maybe "Hello, how are you? Unfortunately we don't allow babies in baby carriers that can't walk or touch anything in our store either." If you were polite but just enforcing rules we wouldn't have had a problem. It was your tone, your facial expression and volume. The gal whom you were checking out saw us outside and said "That was rude" Referring to you... raising your voice. Your sign is not clear which is why there is confusion. No one under 18 years old would have been more clear. You can have whatever rules you want, make them clear. I've been coming here since I was in my teens. Teens are "kids" as well. So like I said on the way out, I won't be returning. I'll support other small businesses that know how to speak to their customers. Costumer Service! I came in with my baby in a carrier, and upon entry I was screamed at "No kids in here" from the owner. It would have been nice of him to greet us and let us know that babies that don't walk also aren't aloud. The sign outside is not clear what ages cannot enter.

Looking for diamond stud earrings and went to see Will because he's helped me before. He is…read moreextremely knowledgeable, very patient, and offers plenty of alternate suggestions to make sure I find the piece I love. Outstanding Customer service. So friendly and helpful!

Rolland's Jewelers staff are always professional and helpful. Ian ... helped us with finding an…read more50th Anniversary Gift ... Bracelet and Watch. Such a nice young man and very knowledgeable about Tag watches.