I have been coming here for 3 years! I've never had a bad experience. Every esthetician I've seen…read morehas been amazing! I especially love Melissa!

the waxer I had took off the wax before the wax could harden. I was left with wax residue all over…read more It was tremendously painful because she didn't let the dam wax harden! She had to keep reapplying wax at one point it felt like my skin was going to peel off. If you have sensitive skin don't book with cadejia

Skin Q is amazing, specifically - I can't recommend Maddie Rose enough. She is incredibly…read moreknowledgeable, thoughtful, and truly cares about helping her clients see real results. I've already noticed significant improvement in my hyperpigmentation since working with her, which feels amazing after trying so many things that didn't work. Every product she's recommended has been 100% worth it -- no gimmicks, just effective skincare tailored to what my skin actually needs. For the first time in a long time, I feel like I have a skincare routine that's actually working! If you're looking for an aesthetician who combines expertise with genuine care and guidance, Maddie is the best.

I saw Jess for a brow lamination + tint and she was absolutely lovely! Super kind and…read moreprofessional, made my brows look full and gorgeous, and recommended some helpful products to help with growth and moisture in between sessions. The space was clean and sun-soaked and I am excited to return in 6 weeks for another treatment!

Tiffany is very friendly and did an excellent job at shaping and threading my eyebrows. I'll…read moredefinitely come back to get my brow done by her. She was very professional and funny! I was really impressed with how nicely shaped, and flattering they looked after I had them threaded. I highly recommend giving trim a try and ask for Tiffany!!! She also do other services. I can't wait to come back! Thank you Tiffany!!! You are the best!!!

I got my eyebrows tinted. It was so over-lined and boxy, and after trying to correct it, the tint…read moreleft a shadow behind, beyond my eyebrows where it was over lined & they still look boxy... unfortunately not satisfied with them I think the technique could be revised - make the body more full and the front be more "ombre'd" out

Recently moved to the area and needed to find a new eyebrow lady which we all know can be make or…read morebreak. Walked in to this place and can definitely say the wait is very hit or miss. I recommend going on a non evening, non weekend time for faster service. Once I was in the chair though they were able to get my eyebrows done very quickly! I wanted a few changes and they made them happen immediately. The salon is clean and spacious with friendly staff! They also have a rewards program! Will definitely be going here for my eyebrows!

My go-to eyebrow threading place…read more Ask for Manisha, she works Monday to Wednesday till 3pm. She is phenomenal. The owner Nikki is also amazing. So glad to have this salon close to my house. It took me years to find someone who could consistently do a good job on my eyebrows. They even fixed the mess the previous threaders (from another salon) made. You can just tell by the high ratings how good they are.

Writing this because the waxers are fantastic however...I have officially left after being a…read morecustomer loyally since last July. I have only had to cancel once after a confirmed flu test. Even when I called then I was asked if I wanted to mask up and come in and I little taken aback at the staff and management's willingness to risk safety. I was then told well do you want to move it to later and my response was, "I will still have the flu later." They charged me but said it would be credited at my next appointment and it was. Fast forward. I have a birthday trip coming up and I originally booked my appointment for Wednesday morning but then changed it to Tuesday evening at 8:30. My car fob died and my car is push to start. I called them immediately and said I could uber but it would get me there five minutes after the grace period. They said I was the last appointment of the day so they wouldn't allow even though they're open til 9 and I would have made it by 8:45. I ask if I can come at 9 as they had complete open avails for Wednesday from 9 to 3 PM.. I was told no. I would be charged for tonight and then again the next day. I say this is ridiculous as I am a regular, this is out of my control and you've had no appointments all night except for me. I did not cost the business money. You are supposed to stay open til 9 and I have offered two solutions. I am not going to pay 150 for a wax because i am being double charged. So, I book elsewhere. This morning at 9 AM, I get a call saying they will grant me a one time courtesy to walk in between 9:30 and 4:00 as they have lots of openings. I state that I said this yesterday and they told me that they are enforcing policy and that yesterday I was told I could not make another appointment and this is different as it is a walk in. I said it isn't given that there's no one on the books. The point is, I could've been accommodated. I told them I booked elsewhere and I wont be back. Marking me as a no-show when I called ahead to explain what was going on is honestly a little crazy to me. They are so callous and cold. The front desk can be very non-chalant and rude. Happy to receive my services elsewhere moving forward. Update - they have responded saying this has happened multiple times. It literally has not. It happened one time when I had the flu. I had a doc appointment the same day and wanted to be proactive. At the end of the day your staff and this response is absolutely why I will not be coming back to your awful customer service. So I guess we are both fortunate and blessed. Calling me to offer an appointment I could have gotten yesterday and not allowing me to arrive three to five minutes after the grace period for a situation beyond my control is nuts. You close at 9. I would have been done by then. This establishment never needs to worry about me. Terrible management. Terrible staff. My favorite waver left and I will be following her regardless. She said she hated working here and your waxers consistently complain about how you make them uncomfortable and that these rules are unnecessary as you all do not stay booked - ie - all time slots open today from 9 to 3. Your turn over is high and it will continue to be because the establishment is run by raggedy, unkind people.

I left a review and was surprised to be blocked. I even got an email about them blocking me, which…read morefelt a little odd lol. They mentioned not understanding my initial review. Happy to clarify. For context: I booked a lash tint & wax and brow lamination. After chatting with the technician, we walked through my options and she recommended skipping the brow lamination since my wedding was only ~2 weeks away and suggested doing a simple brow tint and wax instead. Just to ensure I felt the most comfortable leading up to the big day. I appreciated the honesty, so we adjusted the service while keeping the same appointment time and still doing the lash services. (For the record, my technician was GREAT!) What bothered me was still being charged $125 + $28 for the lash tint, even though a brow tint and wax is $50. It's not like I was trying to shortchange anyone. The only difference was not doing the brow lamination, which was the most expensive part, and the change was based on the technician's own recommendation. It just feels like basic fairness. When I go in for a haircut, I may book a full session in case we decide to add highlights, but if we end up only doing a single process, my colorist doesn't charge me for highlights I didn't get, since we work together to see what we are feeling for color/cut, etc. That seems reasonable. The front desk's attitude didn't help either. That's the most annoying part and probably being blocked... As I mentioned previously, I won't be returning. Luckily, Chicago has plenty of other options.

Space did not seem clean and sanitized. Services were low quality and not worth the money.read more

Very unprofessional. I booked a lash lift 3 weeks in advance. Two days before my appointment the…read moreowner Xiya texts me saying the appointment is canceled because Anna no longer works there. But my appointment was booked with Xiya (the owner) and NOT Anna, so why is the appointment canceled? She didn't even offer an apology for the cancellation. Not a great way to treat a repeat customer. Now I'm left scrambling to find lashes elsewhere before I leave town for my birthday. I DO NOT RECOMMEND.

Definitely recommend! Been here twice and will definitely go back! Eva is so nice and her work is…read moreawesome!

Excellent. On time. Very clean. Eva is lovely. Will return. Very convenient location for me.read more

I highly recommend Marta's services. She is fast but she doesnt rush, considerate and super…read morefriendly. She was also very helpful in letting me know that because i switched from sugaring, which i had done for ten years, back to waxing, that i may have some ingrowns since the hair would be pulled in a different direction but if it happened, it should resolve itself within a couple of visits. Nothing better than educating your clients of what to expect so i was super appreciative of that!

About outstanding service! It was my first time getting…read more Brazilian waxing and Marta did incredible job. Smooth fast and clean. Very positive experience, I will be back and highly recommended this place to others. Great vibe, great atmosphere friendly staff.