Everything is top tier here! From front desk staff when you call, to walk in the door, always a…read morewarm greeting. Vets and techs listen and are extremely knowledgeable touching on all your concerns and being ahead. Thank you to all staff here for being above and beyond!

I unfortunately had to bring my elderly hamster here to be euthanized. the staff was so gentle with…read morehim and took the time to evaluate him before we chose that as the best option. the vet handled him extremely well despite him being grumpy and difficult to hold. a week later i received a condolences card in the mail from all of the staff that warmed my heart

I previously gave AVC a 5 star review. In the past, we have had excellent service..Unfortunately,…read moreour experience in Sept 2025 was not good. They have been bought out, since 8 yrs ago. Lucy had a small lump, behind her left front leg. We took her there for minor surgery to have it removed. Little did we know, they no longer have early morning surgery, as in the past..so Lucy, who gets anxiety, didn't have surgery till late morning..I get a call about 10:30 did I want the growth biopised, from an un-named employee at $200 cost..I am thinking small bump..no thanks, whoever it was hung up..11:45 no call from ANYONE how Lucy was. I called and they said she was done with surgery, but we couldn't get her till the vet called us..1:00 I called again..the vet was "in a meeting" and could not be disturbed..we could still not get Lucy..1:45 we came to pick up Lucy..the receptionist was totally snotty, said the vet's "meeting" could not be interrupted..she brought Lucy out, handed her over, and said you can take her outside now..No indication, if she needed pain meds. So at 2:45 I called again, and got a different employee who was nice..and said Lucy would be fine for the day with out pain killers..NOW it would be 4:30 to 5:30 before the vet called..$600 charge..The vet called at 5PM, and said that she could "watch" the patients while she was in this meeting to see that they weren't having problems...When we picked up Lucy..she had a VERY large incision on her side..NOW at 5:00 the vet tells me it was fibrous and that is why it was so large..YET SHE DID NOT PERSONALLY TELL ME THIS WHEN THEY CALLED ABOUT GETTING A BIOPSIE. at 10:30..some office worker did not explain it was worse than thought. WHEN DR BARBARA was Lucy's vet, if there was surgery, it would be early, they would call you when surgery was done, call you the next day or so, to see if the dog was ok..NONE of this now, plus doing surgery, and then scheduling a 2 hour meeting..instead of contacting people is not right..they might still be ok for routine check ups..but surgery, our experience was not good.

Spoke to Stacey regarding transferring our dogs care to them. She was very pleasant and explained…read morethings as I asked. Took our dogs there quite awhile back but left and I am not sure why. Seemed like it eWorld be a great place to go to for dog care. Searched vets and was impressed. Will be transferring care there when I get home from hospital. Nice to hear a person on the phone that sounds like she is smiling and happy to talk to you and answer your questions without sounding like a robot with no care. A place to go where you would feel like you and your pets matter.

Great Doctor & wonderful, friendly staff. Very caring and patient oriented caregivers. My Yogi is…read moretaken very seriously and he doesn't mind going to the clinic.

We have a very gentle and loving gsd and when we took him in for a check up they were trying to…read moredraw blood. On the 4th attempt at trying to find the vein my dog growled. He didnt snap or lunge, just simply told them "ow you are hurting me." They then forced him into a muzzle, because they couldnt do their job right the first time. They seemed scared of him the entire time and not comfortable around a large breed. Very disappointed in their efforts to take care of my dog. Wouldnt trust your furbaby with this place. I know we wont.

The staff here is so caring and treated my pups as if they were their own! Doctor was so…read moreknowledgeable and listened to my every concern and made me feel better and not like I was over reacting!

I had a great experience at the grand Ave vet hospital. They treated me and my dog Clyde very well…read moreeven though Clyde was a big turd and caused lots of issues. I a very big shout out to Dr. Steffensmeier and the Vet Assistant Sam they treated my dog very kindly and as if he were their dog and I really appreciate that I highly recommend taking your animal to this vet clinic if you're wanting a good vet trip that's also very affordable so thank you to the team at grand Avenue vet hospital. You helped me out so much.

Mobile Animal Healthcare has been a life changer for me and my cat! Obviously, the convenience of…read morehaving the vet come to the home is awesome! Dr Stroh is very good, the stress on my pet is much less than precious vets, and the price is reasonable. I highly recommend Dr Stroh and her mobile vet care!

Dr. Stroh has been my vet for the last 26 years. In that time she and her terrific staff have…read morecared for 10 of my cats with skill and compassion. I am so happy using her mobile service because it relieves so much stress on my cats (and on me). I can't praise her or her staff enough.

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

Great knowledgeable staff. Was able to get my overly excited dog to calm down long enough to get…read moreall of his vaccinations updated. I will be bringing my Other dog back.

Dr. Dan Whitney is the best! He really cares about his patients and goes the extra mile.read more

Tonight when I took my Golden Retriever in, we had an amazing experience. I was very nervous and…read moreworried about her and from the moment we walked in we were reassured from front desk staff. We waited maybe 30 seconds before we were taken to a room and met with a delightful, knowledgeable vet tech about 2 minutes later. She took Sadie's info and then they vet came in to do a full exam and had a treatment plan for where to go from there. The whole visit took maybe 45 minutes including X-rays. They were quick, thorough and reassuring. The Vet, vet tech, and front desk staff were all so incredibly kind in a moment of anxiety for me. I'm so thankful for them! The space was very clean and it was clear every member of the staff was incredibly knowledgeable on any issue that could come about with a pet. If you're in a moment of panic after your vet is closed, this is the place to go!

This is just not the ER to seek medical help from in the Des Moines metro area. Unless you have an…read moreendless supply of money. You will not receive emergency help. You will be turned away. The huge turn over of staff recently, speaks for itself.